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Reviews of Motel 6 Tacoma, WA - Fife

2 out of 5
Motel 6 Tacoma, WA - Fife
5201 20th St E, Fife, WA

Reviews

7.0

Good

Rating 10 - Excellent. 324 out of 1011 reviews" "
Rating 8 - Good. 242 out of 1011 reviews" "
Rating 6 - Okay. 166 out of 1011 reviews" "
Rating 4 - Poor. 118 out of 1011 reviews" "
Rating 2 - Terrible. 161 out of 1011 reviews" "

7.0/10

Cleanliness

7.8/10

Staff & service

6.2/10

Amenities

6.8/10

Property conditions & facilities

7.0/10

Eco-friendliness

Reviews

10/10 Excellent

Tu

Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
quick check in, the place not safety.
Stayed 1 night in Mar 2024

10/10 Excellent

Gerald

Travelled with family
Liked: Cleanliness, staff & service, property conditions & facilities
Very nice staff.
Stayed 3 nights in Mar 2024

10/10 Excellent

Gerald

Travelled with family
Liked: Cleanliness, staff & service, property conditions & facilities
Friendly staff
Stayed 3 nights in Mar 2024

6/10 Okay

Guy

Liked: Staff & service
Price
Stayed 1 night in Mar 2024

6/10 Okay

Pedro

Bueno
Stayed 4 nights in Mar 2024

6/10 Okay

Rachel, Everett

Travelled with family
Disliked: Cleanliness, property conditions & facilities
It didn't start off well when we went to our room to have the key card not work. The beds were soft so that was nice after spending the day at a baseball tournament with my family. Neverthess, the bathroom was very dirty (had dirty hand marks on the wall & the floor had dirt and hair on it). There were people staying in the room below us who look like they are living there who were yelling at each other. The next day there was a tow truck who was trying repo a car that the person was in and trying to drive off the tow trucks hitches.
Stayed 1 night in Mar 2024

8/10 Good

Guy

Liked: Staff & service
Stayed 2 nights in Mar 2024

6/10 Okay

Tracie

Travelled with family, Travelled with group
Disliked: Staff & service, amenities, property conditions & facilities
Staff was not the best at checking in. Made it difficult and after I appeared she went on the phone and made me wait longer. The unit was clean.
Stayed 1 night in Mar 2024
Response from Brand Experience Team on 26 Mar 2024
Hi Tracie,Thanks for taking the time to review your recent stay with us. We’d like to apologize for any inconvenience you experienced as a guest. Please give us the opportunity to improve your experience on your future bookings.Maz K.#Team6

4/10 Poor

Bert

Travelled with family, Travelled with pets
Disliked: Amenities, property conditions & facilities
Very noisy traffic all nite. People coming and going into room next door!! Glad I had my protective mid size dog to growl at the walk by traffic
Stayed 1 night in Mar 2024
Response from Brand Experience Team on 26 Mar 2024
Hi Bert,Thank you for providing feedback. Your experience is important to us and we appreciate you bringing your concerns to our attention.Maz K.#Team6

6/10 Okay

Ariel

Disliked: Staff & service, property conditions & facilities
The hotel grounds were noisy with people moving about / talking/ knocking and cars driving through all day and all night. The front desk agent was abrupt and seemed annoyed. No amenities at this location. No pool or morning coffee. Lots of dogs and saturated grass. The room was a renovated one with a very nice TV mounted on the wall and fresh paint and flooring. Nothing was broken in the room.
Stayed 1 night in Mar 2024
Response from Nancy Y. on 19 Mar 2024
We're sorry to hear that you didn't enjoy your stay with us, and we apologize for any inconvenience you may have experienced. We hope for the opportunity to improve your experience with us. Please visit again.Nancy Y.#Team6

2/10 Terrible

MARIA

Business traveller, Travelled with partner
Disliked: Cleanliness, staff & service, property conditions & facilities
Dirty room, the smell were smoked inside the room. A lot of noise at nights.
Stayed 2 nights in Mar 2024
Response from Nancy Y. on 19 Mar 2024
After reading your review, we’re disappointed to learn that we fell short of your expectations. We’re constantly trying to improve in order to provide the best guest experience possible, so we appreciate your honesty. In the meantime, we’ll look into these issues and do our best to address them. Thanks again for your time, and we hope to see you again soon. Nancy Y.#Team6

2/10 Terrible

Michael

Travelled with pets, Travelled with partner
Liked: Staff & service
Disliked: Cleanliness, amenities, property conditions & facilities
Don't stay here unless you absolutely have to! Wife and I are waiting for our apartment to be available so we found something cheap, that was close to work, so that we could save more money for when we move in. Staff is nice enough, but the rooms and the amenities are garbage. TV (Dish) only has 41 Channels and of those channels the majority don't have signal. Wifi is barely good enough for streaming services on your phone and coupled with the issues with the TV you'll be bored out of your mind in your room. We got a blanket with a blood stain on it our first night, replaced it with one with a cigarette burn through it, to which we were like "F@ck It" and just dealt with it. One night there was a drug overdose, and the tenant, instead of dialing 911, thought the better option was to run knocking from door to door for help. We ended up calling 911 for them. Homeless use this place as a hangout, they loiter in the laundry room unplugging whatever they can to charge their phones. Another night (1AM) we could hear RATS chewing inside the walls. We informed the front office, and they said there was no possible way there could be rats. I must be getting high off the residue of the previous occupants then, because there are F@cking rats in the wall! The ONLY thing going for this place is its location, and not for the view.
Response from Nancy Y. on 19 Mar 2024
Thanks for taking the time to review your recent stay with us. We’d like to apologize for any inconvenience you experienced as a guest. We hold ourselves to a high standard and plan to give this issue the attention it deserves. It’s valued guests like you who are always driving us to be better, and we appreciate you bringing this to our attention. Nancy Y.#Team6

6/10 Okay

Thomas

Travelled with family and small children, Travelled with partner
Heater stopped during stay
Stayed 7 nights in Feb 2024
Response from Nancy Y. on 19 Mar 2024
Thank you for providing feedback. Your experience is important to us, and we appreciate you bringing your concerns to our attention.Nancy Y.#Team6

10/10 Excellent

Gerald

Liked: Cleanliness, staff & service, property conditions & facilities
Excellent staff
Stayed 4 nights in Feb 2024
Response from Brand Experience Team on 12 Mar 2024
Hi Gerald,Thank you for taking time to share your review with us. We're happy to hear the stay was great and appreciate you recognizing the great service provided by our staff. We hope to see you soon. Safe Travels! Maz K.#Team6

6/10 Okay

Dorothy

Travelled with family
Liked: Cleanliness, staff & service, property conditions & facilities
Disliked: Amenities
No clock, no hair dryer, no kleenex Front door was gappy but did latch. Didn't seal well
Stayed 3 nights in Feb 2024
Response from Brand Experience Team on 12 Mar 2024
Hi Dorothy, Thank you for taking time to share your review with us. We also appreciate your feedback regarding ways we can provide an even more comfortable stay for our guests.Maz K.#Team6

10/10 Excellent

Mathew

Travelled with pets, Travelled with group
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Great location, out of the way of tsunamis...:) I feel younger and more full of life everytime I stay there overnight. After a long night of church services and gambling, I was blessed to have a fortress like Motel 6 to come back to, in order to regroup and wind down a bit. I find it harder and harder to leave, everytime I stay and check myself into a room. Great atmosphere
Stayed 1 night in Feb 2024
Response from Brand Experience Team on 12 Mar 2024
Hi Mathew,We really do love getting such positive feedback! We’re glad your experience was a good one and hope to see you again real soon.Maz K. #Team6

10/10 Excellent

Patience

Travelled with partner
Liked: Cleanliness, staff & service, property conditions & facilities
It was a really good price.
Stayed 2 nights in Feb 2024
Response from Brand Experience Team on 7 Mar 2024
Hi Daniel,Thank you for the perfect rating!Lilith#Team6

6/10 Okay

Daniel

Business traveller
Liked: Cleanliness, staff & service, property conditions & facilities
It was basically clean. Rooms were not that quiet, but the heater worked and there was electricity and hot and cold running water.
Stayed 2 nights in Feb 2024
Response from Brand Experience Team on 26 Mar 2024
Hi Daniel,Thank you for providing feedback. Your experience is important to us, and we hope for the opportunity to improve your experience with us. Please visit again.Maz K.#Team6

10/10 Excellent

Matthew

Travelled with family, Travelled with pets
Liked: Cleanliness, staff & service, property conditions & facilities
Great staff, very clean, nice room, and very convenient and comfortable. Only negative is the area is sketchy and unsafe.
Stayed 4 nights in Feb 2024
Response from Brand Experience Team on 7 Mar 2024
Hi MatthewWe appreciate you sharing your experience with us. We're happy to hear you enjoyed your stay and that our staff was helpful, and we look forward to seeing you again soon.Lilith#Team6

8/10 Good

Joseph

Business traveller, Travelled with partner
Ok for the price
Stayed 2 nights in Feb 2024
Response from Brand Experience Team on 7 Mar 2024
Hi Joseph,Thank you for positively rating your stay!Lilith#Team6

4/10 Poor

lorraine

Stayed 1 night in Feb 2024

8/10 Good

Beverly

Business traveller
Liked: Cleanliness, staff & service, property conditions & facilities
The rooms are looking better. Staff were friendly
Stayed 2 nights in Feb 2024
Response from Brand Experience Team on 7 Mar 2024
Hi Beverly,Thank you for taking time to share your review with us. We're happy to hear the stay was great and appreciate you recognizing the great service provided by our staff. We hope to see you soon, Safe Travels!Lilith#Team6

8/10 Good

Daniel

Stayed 1 night in Feb 2024

8/10 Good

Tami

Liked: Cleanliness, staff & service, property conditions & facilities
Located near freeway and next to Starbucks
Stayed 2 nights in Feb 2024
Response from Brand Experience Team on 29 Feb 2024
Hi Tami,We are glad you had a great experience and appreciate your feedback! We look forward to providing you with all of your future lodging needs. Lilith#Team6

2/10 Terrible

Randall

Business traveller
Disliked: Cleanliness, amenities, property conditions & facilities
Didn’t see an option for non smoking. Thought it was illegal to rent a room that contaminated with smoke. You should have to ask for a smoking room not sneak it on people. Unfortunately all other rooms were sold out.
Stayed 1 night in Feb 2024
Response from Brand Experience Team on 29 Feb 2024
Hi Randall,Thanks for taking the time to share your review! We pride ourselves on providing a comfortable night's rest, so we’re always disappointed to hear when that doesn’t happen. Even though we fell short of your expectations this time, we’re committed to doing better next time, and apologize for any inconvenience. Lilith#Team6

4/10 Poor

Veronica

Stayed 1 night in Feb 2024

4/10 Poor

Nicole

Liked: Cleanliness
Literally nothing in your room, no shampoo no coffee pot no microwave. Beds and room were tiny compared to the pics on the Expedia site.. room was very clean though.
Stayed 1 night in Feb 2024
Response from Brand Experience Team on 29 Feb 2024
Hi Nicole,We're sorry to hear that you didn't enjoy your stay with us, and we apologize for any inconveniences you may have experienced. We hope for the opportunity to improve your experience with us. Please visit again.Lilith #Team6

6/10 Okay

Shelby

Stayed 1 night in Feb 2024
Response from Nancy Y. on 8 Mar 2024
Thanks for your rating, please give us the opportunity to improve your experience on your future bookings.Nancy Y.#Team6

8/10 Good

Michael

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 3 nights in Feb 2024
Response from Nancy Y. on 8 Mar 2024
Thank you for sharing your review. We are glad you enjoyed your stay! Until the next time, We’ll Leave the Light on For You!Nancy Y.#Team6

8/10 Good

Kristine

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 1 night in Jan 2024
Response from Brand Experience Team on 23 Feb 2024
Hi Kristine,Thank you for positively rating your stay!Lilith#Team6

4/10 Poor

Layla

Travelled with partner
Liked: Staff & service
Disliked: Cleanliness, amenities, property conditions & facilities
Got a non smoking room, smelled like it had been smoked in, the bed was very uncomfortable, and there wasnt a mini fridge or microwave with no access to one either. The front desk staff was very friendly though.
Stayed 2 nights in Feb 2024
Response from Brand Experience Team on 21 Feb 2024
Hi Layla, On behalf of Motel 6, we would like to apologize for the inconvenience you may have experienced. We are committed to guest satisfaction and appreciate you taking time to review your experience. Thank you for bringing this to our attention. Kaur J. #team6

6/10 Okay

Mckenzie

Liked: Staff & service
The check in process was quick and easy. Staff was attentive as soon as I came through the door. Kinda a sketchy area but it was fine. Our room smelled..weird, though. Like a mix between rubber and dog hair.
Stayed 1 night in Feb 2024
Response from Brand Experience Team on 21 Feb 2024
Hi McKenzie, Thank you for providing feedback. Your experience is important to us and we appreciate you bringing your concerns to our attention. We hope for the opportunity to improve your experience with us. Please visit again. Kaur J. #team6

2/10 Terrible

Kadee

Disliked: Cleanliness, staff & service, property conditions & facilities
I found a bed bug in my room and had to spend my entire Sunday morning from about 4am-7am checking all my belongings, checking all the bedding in the new room I was given and then moving all my things. I have photo evidence of the bug and also brought it to the staff member that night to see proof. They deny all bed bugs and are trying to refuse to give me a refund because they are claiming I’m lying despite having actual proof
Stayed 3 nights in Feb 2024
Response from Brand Experience Team on 14 Feb 2024
Hi Kadee, After reading your review, we’re disappointed to learn that we fell short of your expectations. We’re constantly trying to improve in order to provide the best guest experience possible, so we appreciate your honesty. In the meantime, we’ll look into these issues and do our best to address them. Thanks again for your time, and we hope to see you again soon. Kaur J.#Team6

10/10 Excellent

Uriel Arturo

Travelled with partner
Liked: Cleanliness, staff & service, property conditions & facilities
I was not ask for a deposit and it save me money
Stayed 1 night in Jan 2024
Response from Brand Experience Team on 6 Feb 2024
We’re glad you enjoyed your stay! Come back real soon. Until then, we’ll leave the light on. For You.Kaur J.#Team6

10/10 Excellent

Francis

Liked: Staff & service, property conditions & facilities
Staff was very accommodating and nice staff was always ready to answer my questions .very nice and organized establishment .Thank you and we appreciate you
Stayed 3 nights in Jan 2024
Response from Brand Experience Team on 6 Feb 2024
Hey friend, thanks for taking time to share your review. We're thrilled to hear you had a great stay and can’t wait to tell our staff. Until next time, safe travels. Kaur J.#Team6

10/10 Excellent

Iakopo

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Stayed 13 nights in Dec 2023

10/10 Excellent

Francis

Stayed 4 nights in Jan 2024

4/10 Poor

Catrena

Disliked: Cleanliness, staff & service, amenities, property conditions & facilities
I could not get a refund for the night that I did not stay, so I lost money that I really needed
Stayed 3 nights in Jan 2024
Response from Brand Experience Team on 23 Jan 2024
Hi Catrena, On behalf of Motel 6, we would like to apologize for the inconvenience you may have experienced. We are committed to guest satisfaction and appreciate you taking time to review your experience. Thank you for bringing this to our attention. Kaur J. #team6

6/10 Okay

Shawna

Response from Manager on 16 Jan 2024
Thank you for choosing Motel 6.

4/10 Poor

Eurana

Stayed 1 night in Jan 2024

4/10 Poor

Livia

Travelled with partner
Disliked: Cleanliness, staff & service, amenities, property conditions & facilities
Stayed 1 night in Dec 2023

8/10 Good

Mr.

Liked: Cleanliness, staff & service, amenities
Disliked: Property conditions & facilities
I've stayed at this location many times over the past two years. This place has taken a tremendous turn when it comes to safety and vagrants hanging around. Many transients and peiole sleeping in cars on the back lot. Several times people were opening using drugs on walkways and stairs
Stayed 5 nights in Dec 2023
Response from Manager on 16 Jan 2024
Hello, I sorry to hear that I hope you can give us another chance. Thank you for choosing Motel 6.

10/10 Excellent

Iakopo

Travelled with family, Travelled with pets
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Stayed 7 nights in Dec 2023
Response from Manager on 16 Jan 2024
Thank you for choosing Motel 6.

10/10 Excellent

Claudia

Stayed 1 night in Dec 2023

10/10 Excellent

Iakopo

Travelled with family
Liked: Cleanliness, amenities, property conditions & facilities
Stayed 14 nights in Dec 2023
Response from Manager on 16 Jan 2024
Thank you for choosing Motel 6.

10/10 Excellent

Jameelaah

Stayed 1 night in Dec 2023
Response from Manager on 16 Jan 2024
Thank you for choosing Motel 6.

4/10 Poor

Sleepy

Business traveller, Travelled with partner
Liked: Staff & service
Disliked: Cleanliness, amenities, property conditions & facilities
Stayed 2 nights in Dec 2023

8/10 Good

Guy

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 3 nights in Dec 2023

10/10 Excellent

Hannah

Stayed 1 night in Dec 2023

8/10 Good

Hannah

Travelled with partner
Liked: Cleanliness, staff & service, property conditions & facilities
The location somewhat sucks, but for the most part the staff makes up for it in spades! They are accommodating, professional, and friendly to interact with. It doesn’t have much for accommodations, but if you’re looking for a cheap, clean, friendly place to stay, this location is second to none! Thanx to all the staff that work there. You all are absolutely awesome!
Stayed 1 night in Dec 2023
Response from Brand Experience Team on 10 Jan 2024
Hi Hannah,Thank you so much for sharing your kind words. We work hard to make your visit the best experience possible. We look forward to seeing you again soon!Lilith#Team6