Ratings based on 917 Verified Reviews

3.7 out of 5
78% of guests recommend
4.0 Room cleanliness
4.1 Service & staff
3.8 Room comfort
3.7 Hotel condition
Expedia Verified Reviews
3 out of 5
by A verified traveller from Putallup

Good for a quick pit stop

Posted 25-Jun-2017
The rooms are old, the hotel has a odor. Their complimentary breakfast is not great. Very limited on choices then you have to order from a waitress for all other items like eggs, bacon ect. When I see complimentary breakfast I think eggs, bacon, many healthy choices like yogurt fruit not going to be found there for free. Also got stuck in the elevator for 30 min. That was tons of fun! This is a good hotel for a quick pit stop during a long road trip but nothing more then that.
Comment from Hotel Management
26-Jun-2017 by JB - GM, Hotel Management
Thank you for taking the time to send us a review. We appreciate your feedback on our breakfast, as we will be evaluating our breakfast options again this year. Thank you for staying with us. JB - GM
4 out of 5
Recommended
for Everyone
by A verified traveller from T

Great hotel with restaurant!

Posted 02-Jun-2017
This hotel was perfect for staying at while attending a concert at the Tacoma dome
Comment from Hotel Management
03-Jun-2017 by JB - GM, Hotel Management
Thank you for your review. We will work hard to give even better service, in hopes of getting a 5 star rating from you next time. Come back soon!
4 out of 5
Recommended
for Everyone
by A verified traveller from kennewick WA

Close to event

Posted 02-Jun-2017
This place is within walking distance to the Tacoma Dome. Recently updated, the staff was good! Very enjoyable!
Comment from Hotel Management
03-Jun-2017 by JB - GM, Hotel Management
Thank you for staying with us. Come back again soon.
5 out of 5
Recommended
for Everyone
by A verified traveller

Posted 22-May-2017
Pleasant, safe, convenient to our needs, clean, comfortable, nice breakfast.
Comment from Hotel Management
02-Jun-2017 by JB - GM, Hotel Management
Thank you for the 5 star rating and all the compliments. We appreciate you.
4 out of 5
Recommended
for Everyone
by A verified traveller

Posted 20-May-2017
Close to Tacoma Dome for our function. Very accommodating.
Comment from Hotel Management
02-Jun-2017 by JB - GM, Hotel Management
Thank you for your review and thank you for staying with us.
3 out of 5
Recommended
for Everyone
by A verified traveller from L

Tacoma

Posted 16-May-2017
Hotel is next to freeway & its construction which is not a big deal. Their continental breakfast consisted mostly of pastries/breads. The only healthy options were bananas,Oranges, and boiled eggs plus oatmeal packets. Although many of Tacoma's spots are a short car drive away there is nothing within walking distance. Such as grabbing a quick bite w/the exception of Subway. Parking is also a bit tight. If you arrive after dinner hours. If you plan to checkout the Tacoma area and don't need to catch b-fast at hotel or walk close by then this is a good clean place. Point Defiance Park, Ruston Way, DT Tacoma are close enough. I would make reservations in advance for dinner anywhere on Ruston.
Comment from Hotel Management
17-May-2017 by JB - GM, Hotel Management
Thank you for your review and thank you for the compliments. And thank you for the feedback on the breakfast, as we are reviewing our complimentary breakfast options again this year. Hopefully they will finish up on the Interstate construction soon. Thank you for staying with us. JB - GM
4 out of 5
Recommended
for Everyone
by A verified traveller from Soap Lake, WA

Posted 08-May-2017
Pros: easy to find.... good location for our needs
good place to stay. good breakfast. helpful employees
Comment from Hotel Management
12-May-2017 by JB - GM, Hotel Management
Thank you for your review and thank you for the compliments. Have a great day. JB - GM
4 out of 5
Recommended
for Everyone
by A verified traveller

Posted 01-May-2017
Hotel staff was warm and friendly. Complimentary breakfast was nice and simple.
Comment from Hotel Management
02-May-2017 by JB - GM, Hotel Management
Thank you for your review and thank you for the compliment. Come back again soon. JB - GM
2 out of 5
by A verified traveller

Stains on Pillows and Blankets

Posted 30-Apr-2017
The staff was very friendly but our hotel was disgusting. Thank goodness we checked the pillows and blankets before lying down or else we would had been sleeping on who knows what those stains are. They looked like poop stains and there was hair on it too! We slept covered from head to toe in that bed and since we weren't using the blankets it was very cold. The heater was on but it was so loud it kept us up through the night. I wouldn't recommend this place to anyone. This was by far the worst hotel I've been in. By the way, the lady who cleaned our room was named Tee according to the note left on our bed.
Comment from Hotel Management
02-May-2017 by JB - GM, Hotel Management
Thank you for taking the time to send us a review, and thank you for the compliment about the staff. I am sorry to hear about your room. I wish you would have asked to speak with the manager. We always want to give great service and take care of any of your needs. I will be working with my team to more thorough. Thank you again. JB - GM
1 out of 5
by A verified traveller

Conside elsewhere

Posted 27-Apr-2017
Brought my veteran father to stay and should have read reviews. They charged us a 175$ cleaning fee insisting there was smoke which there definitely was not. They would not listen or accept that we didn't smoke and gave no proof. He was rude. The drinks at bar definitely watered down. Loud constant contstruction . Bad parking.