Ratings based on 886 Verified Reviews

3.7 out of 5
78% of guests recommend
4.0 Room cleanliness
4.1 Service & staff
3.8 Room comfort
3.7 Hotel condition
Expedia Verified Reviews
4out of 5
Recommended
for Everyone
by A verified traveller from T.M.

Better than "budget" hotels

Posted 22-Mar-2017
Construction zones make it tricky to get in & out, but the hotel itself is very nice for travelers, better than "trucker stops". The room had very good access & a large bathroom for handicap needs.
Comment from Hotel Management
23-Mar-2017 by JB - GM, Hotel Management
Thank you for your review and thank you for the compliments. Have a nice day. JB - GM
4out of 5
Recommended
for Everyone
by A verified traveller from Bend, Oregon

Visiting family

Posted 11-Mar-2017
We usually stay here when visiting family because it's close to the freeway, clean and they don't charge extra for pets. The breakfast could be better i.e.: scrambled eggs, bacon, sausage, but for the price it's alright. It's not in the nicest part of town and I wouldn't go for a walk but it's centrally located. It's been remodeled recently.
Comment from Hotel Management
14-Mar-2017 by JB - GM, Hotel Management
Thank you for your review. We appreciate your compliments and your feedback. We hope to see you again in the near future. JB - GM
5out of 5
Recommended
for Everyone
by A verified traveller from Kennewick, Wa

Best hotel staff!

Posted 05-Mar-2017
This hotel was in a great location. Close to everything in Tacoma. We were in town for an event at the Tacoma dome and it was within walking distance. I have to say that this was the nicest hotel staff I have ever encountered. Everyone from the front desk staff to the housekeeping and the restaurant staff went out of their way to greet us and ask us if we needed anything. I travel a lot and stay in a lot of hotels. They had the most courteous staff by far. Hotel has been recently renovated very nicely. It's clean and comfortable. Very affordable rates. The continental breakfast was nice and the dining room was very comfortable. We will stay here again.
Comment from Hotel Management
06-Mar-2017 by JB - GM, Hotel Management
Thank you for the 5 star rating and all the compliments. I look forward to reading your comments to everyone at our employee meeting this month. Come back again soon. JB - GM
4out of 5
Recommended
for Everyone
by A verified traveller

Work trip

Posted 02-Mar-2017
Very friendly staff, room was clean and very comfortable. Restaurant and Lounge were both excellent. I would recommend this hotel to friends and return myself.
Comment from Hotel Management
03-Mar-2017 by JB - GM, Hotel Management
Thank you for review and thank you for staying with us. I appreciate the compliments and look forward to sharing with my team. JB - GM
4out of 5
Recommended
for Everyone
by A verified traveller from olympia, wa

well priced hotel by downtown tacoma

Posted 13-Feb-2017
this hotel is in a great location. close to downtown Tacoma & well priced. the room was a great size & beds were comfy. the girls @ the front desk were efficient & very nice. there was a lot of people staying in the hotel the night we were there, but our room was nice & quiet
Comment from Hotel Management
15-Feb-2017 by JB - GM, Hotel Management
Thank you for taking the time to send a review. We appreciate all your compliments. I look forward to sharing with my team. Please come again soon.
3out of 5
by A verified traveller from Washington

Needs help

Posted 13-Feb-2017
Apparently the night-time auditor has issues. You could definitely tell by the look in her eyes that she was using drugs. We stayed there on many occasions and this was the first time that we were very displeased
Comment from Hotel Management
15-Feb-2017 by JB- GM, Hotel Management
Thank you for taking the time to fill out a review, and thank you for your specific comments about my employee. I hope to see you back again soon.
3out of 5
Recommended
for Everyone
by A verified traveller from Victoria, B.C.

Nice newly renovated hotel.

Posted 21-Jan-2017
Pros: The colours, cleanliness, restaurant, the food was delicious on the full menu. The complimentary continental breakfast was good. No complalints.
Cons: Nothing.
Hello: There were four of us in the newly renovated La Quinta Tacoma hotel. The heating system in our room was very loud, with cold air, and noise. The old heating system was still in the room, so it was a combination of the thermostat on the wall and the old system with the fan. I slept closest to the window, the old system was below the window, you could turn the fan on or off. So it went between warm and cold and very very cold when it did not turn off. We had the front desk look at it, the sent extra duvets and that helped. They did offer a new room but because we only had one more night we did not want to move all our stuff. As we were out all day long, we were fine with the extra bedding which they supplied. The heating system person did check this complaint and I am sure they will be rectifying the situation. We would stay there again. Thank you.
Comment from Hotel Management
15-Feb-2017 by JB - GM, Hotel Management
Thank you very much for your compliments and for choosing to stay with us. We hope to see you back again soon.
3out of 5
Recommended
for Everyone
by A verified traveller from bend, oregon

Visiting family over the holidays

Posted 27-Dec-2016
We've stayed at this property a few times in the past and have always had a good experience. We can bring our dogs with us at no extra charge. They had remodeled since our last stay and it was very nice. The only negatives were: We hung our towels over the shower rod, which I thought was the universal sign that we would reuse them, but they were taken away and new ones were put out. They did not replenish our coffee, and the free breakfast wasn't served until 6:30 which meant we had to get coffee from the lobby and they only had creamer available. Our room key did not work on our last night and we had to go to the front desk 3 times to try and fix it. The girl at the desk was very nice and did get us into our room with a universal key. Apparently the battery had died in the lock.
Comment from Hotel Management
15-Feb-2017 by JB-GM, Hotel Management
Sorry for the delay, I just received these reviews. Thank you for taking the time, and thank you for staying with us. I appreciate the specific comments that will help us to be of better service in the future. And thank you for the compliments. Have a great day
5out of 5
by Margaret

Convenient and clean.. and the staff very helpful

Posted 22-Dec-2016 on Hotels
we stopped on a trip and thoroughly enjoyed stay
Comment from Hotel Management
15-Feb-2017 by General Manager, Hotel Management
Thank you for your review. Thank you for the 5 star rating and the compliments! Come back again soon. JB - GM
4out of 5
Recommended
for Everyone
by A verified traveller

family

Posted 22-Dec-2016
Pros: It is convenient. It is nice.
I stayed at La Quinta, because it is handy to I-5. I had a Christmas program of my grandsons to attend.
Comment from Hotel Management
15-Feb-2017 by JB -GM, Hotel Management
Sorry for the delay in response. I just received your review. Thank you for staying with us. We appreciate your business