Ratings based on 1,007 Verified Reviews

3.7 out of 5
79% of guests recommend
4.0 Room cleanliness
4.2 Service & staff
3.9 Room comfort
3.7 Hotel condition
Expedia Verified Reviews
4 out of 5
Recommended
for Everyone
by A verified traveller from Tacoma, Wa

This was a hotel that was extremely convenient

Posted 21-Nov-2017
So far as we checked in it was fairly good service everything was as needed and As Told disappointed about the pool and was convenient for where we needed to be
5 out of 5
Recommended
for Everyone
by A verified traveller

Posted 19-Nov-2017
Friendly customer service. Room was clean and neat.
Comment from Hotel Management
20-Nov-2017 by JB - GM, Hotel Management
You made my day! Thank you for the 5 stars and the compliments. I look forward to sharing with my team.
4 out of 5
Recommended
for Everyone
by A verified traveller

Birthday stay

Posted 13-Nov-2017
Pros: Staff, nice rooms and food.
Cons: Really can’t do anything different about the area but the extra security made me feel better about leaving my new car in the lot.
Location: Near to freeway, Emeral Queen Casino.
Was a little concerned about the area because some of the surrounding neighborhoods. Was put at ease when I saw they had security out physically monitoring the parking lot. That said it was very close to the Emear]ld Queen Casino where we were going to see a concert. Super friendly girl checked us in and sang Happy Birthday to me when I mentioned it was my birthday. Clean and nicely remodeled hotel. We went down to the restaurant for a free continental breakfast but the menu options were so resonable we ordered omeletts with hash browns and toast. Only $8.00 each. Again, excellent staff and a service and food.
Comment from Hotel Management
13-Nov-2017 by JB - GM, Hotel Management
We are happy you enjoyed your stay and thank you. I look forward to sharing your review with my team. JB - GM
4 out of 5
Recommended
for Couples
by A verified traveller from British Columbia, Canada

Great location to Tacoma Dome

Posted 08-Nov-2017
Pros: -spacious, good breakfast, very friendly front desk staff, location to the Tacoma Dome
Cons: only thing, hotel is recently renovated and in the room, the lightswitch panels are still the old ones...takes a little bit away from the new look
Location: so close to Tacoma Dome Need some transportation to downtown or walk to Tacoma Dome and get something from there,great brewpubs everywhere
We stayed here for the weekend of the Garth Brooks concert. The location is excellent and even though the hotel staff caution you about walking to the Dome, it was an EASY 10 minute walk...there is no sidewalk so you have to be a little careful but if you are able bodied it was much easier than getting taxi, Uber, driving etc. as the city was chaos for the whole weekend! The hotel is very spacious, looks newly renovated, the staff are extremely friendly, always greeting people as they walk in or by the front desk. The rooms are large and comfortable beds. Breakfast is good...better than continental but if you want a good hot breakfast the food is great and the price is reasonable. Can't find fault with any element of our stay....would highly recommend it for a little weekend getaway to Tacoma!!
Comment from Hotel Management
13-Nov-2017 by JB - GM, Hotel Management
Thank you for taking the time to send us a review. We appreciate you.
5 out of 5
Recommended
for Everyone
by A verified traveller from Duvall, WA

Close to the Tacoma Dome

Posted 08-Nov-2017
We were greeted pleasantly by the front desk staff upon arrival and we're able to get into our room early, which helped us out a ton! This hotel was clean, the staff friendly and accommodating, it was close to the Tacoma Dome and had a fabulous continental breakfast! I would be happy to stay here again!
Comment from Hotel Management
13-Nov-2017 by JB - GM, Hotel Management
Thank you so much for 5 stars and the compliments. We appreciate you. JB - GM
4 out of 5
Recommended
for Everyone
by A verified traveller

Nice and close to Tacoma Dome.

Posted 08-Nov-2017
Staff was very friendly. Our room was extremely cold, called front desk & maintenence was there within 5 minutes. Fixed problem right away. They had a Lou get and restaurant with very good food. Would stay again.
Comment from Hotel Management
13-Nov-2017 by JB - GM, Hotel Management
Thank you for your review and thank you for staying with us.
4 out of 5
Recommended
for Everyone
by A verified traveller from Victoria

Nice hotel close to Tacoma dome

Posted 07-Nov-2017
Pros: Friendly staff and location
Cons: The lounge downstairs needs more staff. We waited ages for service and finally after ordering food one meal never came at all
Location: Tacoma Dome for concerts
We arrived before usual check in time as we were going to a concert at 2pm. In a very short amount of time our room was ready and we had an early check in. The staff worked really hard to get rooms ready as there were lots of check outs and check ins due to Garth Brooks concerts.
Comment from Hotel Management
07-Nov-2017 by JB - GM, Hotel Management
Thank you for your review and thank you for staying with us. I am sorry about the slow service in the lounge when you were there. We hope you come back again soon. JB - GM
4 out of 5
Recommended
for Everyone
by A verified traveller from vancouver bc

Great for staying for events

Posted 07-Nov-2017
We arrived Saturday night November 5 for a concert and the lobby was very crowded. However every few minutes a staff member would advise that their check in system was down and they were doing the best they could with paper 📝 OHMY. Lol they got everybody through quickly and calmly. AMAZING JOB
Comment from Hotel Management
07-Nov-2017 by JB - GM, Hotel Management
Thank you! Have a great day! JB - GM
5 out of 5
Recommended
for Everyone
by A verified traveller from Oregon

Close to Tacoma dome

Posted 31-Oct-2017
Everyone was very pleasant and helpful! I needed ease for a relative in a wheelchair, and this hotel was very accommodating! Thank you!
Comment from Hotel Management
01-Nov-2017 by JB - GM, Hotel Management
You made my day. I am happy you had a pleasant stay. I look forward to sharing with my team. JB - GM
3 out of 5
Recommended
for Everyone
by A verified traveller from hawaii

nice hotel close to EQ casino

Posted 26-Oct-2017
Pros: there were no children running around..so silence was wonderful.
Cons: yes the facial tissue was very hard
Location: Well actually the only good thing was that the casino was close by plus subway sandwich shop next door.
I was kind of disappointed with the breakfast and actually this hotel was kind of far from other eating places. The area looked more industrial.
Comment from Hotel Management
27-Oct-2017 by Stephanie T. - AGM, Hotel Management
Thank you for your review, I truly appreciate it. Your feedback will be shared with our staff so that we can improve our operations. I do hope we see you back again soon!