Ratings based on 995 Verified Reviews

They paid and stayed. We double-checked.
4.4 out of 5
86% of guests recommend
4.6 Room cleanliness
4.4 Service & staff
4.5 Room comfort
4.5 Hotel condition
Expedia Verified Reviews
They paid and stayed. We double-checked.
5out of 5
by A verified traveller

Posted 02-Dec-2016
Beautiful hotel, room size and cleanliness were top notch. Friendly staff.
5out of 5
by A verified traveller from US

Great location, beautiful hotel.

Posted 02-Dec-2016
They were very kind to let me check in early and out late!
5out of 5
by A verified traveller from US

Nice Hotel

Posted 26-Nov-2016
Pros: Modern decor, pet friendly, welcomed my 160 lb. Great Dane.
Cons: They will gouge you for everything, parking cost a fortune. You also need to warn people f their room is elevator adjacent.
Beautiful hotel in rapidly changing part of town, but I would still avoid walking around the area after dark. Downtown Tacoma is still just downtown Tacoma. Sorry.
Comment from Hotel Management
27-Nov-2016 by Javid Almammadov, Hotel Management
Dear Patrick, Thank you for your feedback. It was a pleasure to have you as our guest and we are happy to read from your comments that your stay overall good. Kind regards, Javid Almammadov
4out of 5
by A verified traveller from Olympia, Wa

I would only stay at a discount.

Posted 21-Nov-2016
Pros: The bed was comfortable. It had a nice view.
Cons: I always like to look at the room book that shows the tv guide, local restaurants, etc. more amenities
Location: I enjoyed the view but we had to travel around to find stuff to do.
We stayed for one night off of a friend's recommendation but I was not impressed at all. If I hadn't booked the room on discount then I would not have been pleased. No way would I spend their average room rate. Walking through the lobby was like experiencing an Axe commercial. There was so much cologne wafting through the air you couldn't breathe. We had to switch rooms not long after arrival due to the shower not working. I never found a book that would list hotel information like channel guide. The queen beds seem more like full. They were the smallest queen beds. If you are staying I would recommend a king. Overall it was clean and nice enough, but I would be just as comfortable and enjoy the amenities of Holiday Inn. Oh, and $16 a night parking... crazy.
Comment from Hotel Management
26-Nov-2016 by Javid Almammadov, Hotel Management
Dear Erin, Thank you so much for staying with us and sharing your experience. It was a pleasure to have you as our guest and we are happy to read from your comments that your experience overall was good. However, we also noticed some missed opportunities and constructive comments which will be taken on board positively. Your kind feedback is very much appreciated and we look forward to welcoming you back soon. Kind regards, Javid Almammadov
5out of 5
by A verified traveller from SW Washington

Economic Development Conference- Guest Speaker

Posted 18-Nov-2016
Pros: Once again, the staff was terrific, the conference facilities are flexible and 1st rate and art is fabulous. I will come back
Location: G Clean downtown, great, scenery, restaurants, public parks and live theater close by. The Chihuly glass exhibit is amazing.
All was excellent with one exception. Outstanding food! Restaurant and hotel registration staff were all very professional, informative and friendly. Took long walk before meeting, went in and bath and turned on shower. Pipes in the wall vibrated loudly and could not get any hot water out of shower. Also drain not working- ended up having a cool shower standing in dirty water. I'm sure this was an anomaly- I've stayed at Murano several times and always had a great experience.
Comment from Hotel Management
21-Nov-2016 by Javid Almammadov, Hotel Management
Dear Scot, Thank you very much for your continued patronage of Hotel Murano., I am to read that you had overall good stay but sorry to learn about the shower issue. I will most certainly forward you comments along to appropriate department manager for review and consideration. We certainly hope to welcome you back in the near future. Kind regards, Javid Almammadov
5out of 5
by A verified traveller from US

Great view

Posted 17-Nov-2016
Great views. Comfortable bed. Staff was friendly and helpful.
Comment from Hotel Management
21-Nov-2016 by Javid Almammadov, Hotel Management
Dear Amy, Thank you for the feedback. I am so happy to read that you had a great stay with us looking forward to welcoming you back again to make your future stays much more memorable. Kind regards, Javid Almammadov
5out of 5
by A verified traveller from US

Very stylish comfortable hotel

Posted 13-Nov-2016
Pros: Spacious, well appointed rooms. Interesting art. Free charge for electric vehicles.
Cons: I can't suggest anything. It's s fine hotel that feels like it's a much larger city.
Comment from Hotel Management
17-Nov-2016 by Javid Almammadov, Hotel Management
Dear JD, Thank you for staying with us and sharing your experience. We really appreciate your feedback and are glad that you enjoyed your precious time with us. Kind regards, Javid Almammadov
5out of 5
by A verified traveller from Raymond, WA

Very comfortable and cozy

Posted 12-Nov-2016
Pros: The room was a bit small, but very cozy, and the bath.shower was nice and roomy. Staff were extremely pleasant and helpful.
Cons: A slightly bigger room would have been better. There was nothing that I did not like.
Location: We were there to attend my son's comic show at the convention center.
Comment from Hotel Management
13-Nov-2016 by Javid Almammadov, Hotel Management
Dear Jan, I would like to thank you for taking the time to write about your experience. It was a pleasure to have you as our guest and we are happy to read from your comments that you enjoyed your stay with us. We look forward to welcoming back you soon. Kind regards, Javid Almammadov
4out of 5
by A verified traveller

Fun Hotel, Nice room, No water pressure!

Posted 10-Nov-2016
Pros: The staff was very friendly and helpful. I like the Hotel restaurant for breakfast.
Cons: The shower water pressure was sad. The hotter you wanted the water, the less water pressure there was. So you either took a colder shower to have more water or a very very long shower to have it semi-warm.
Location: The Pacific Grill Restaurant was delicious and the Hotel Restaurant for breakfast was Yummy too!
Comment from Hotel Management
13-Nov-2016 by Javid Almammadov, Hotel Management
Dear Valued Guest, I would like to thank you for staying at our Hotel Murano and posting your review. We are pleased to learn that your overall stay was good. I apologize for the issues you encountered with shower water pressure, I will be sure to forward all of your feedback to the appropriate department. We certainly hope to welcome you back in the near future. Kind regards, Javid Almammadov
5out of 5
by A verified traveller from Graham, USA

Weekend stay for concert

Posted 31-Oct-2016
I've stayed here before, and it's always a great place to stay. Clean, artsy, classy, and comfortable.
Comment from Hotel Management
13-Nov-2016 by Javid Almammadov, Hotel Management
Dear Brian, Thank you for staying with us. We are really very much pleased that your experience was indeed enjoyable & memorable. Kind regards, Javid Almammadov