Hotel Great; bed aweful
I came into town to see a friend and stay the night in your hotel. The hotel was beautiful; all amenities were great, with the exeption of the bed. I had gotten the two beds as opposed to the one kind and I quickly realized why the king was a greater price; the room with the two smaller beds, well, the beds where very uncomfortable..for the cost of the room; this is not acceptable, so I wanted to share with you my thoughts on this.
Comment from Hotel Management
05-Aug-2016 by Javid Almammadov, Hotel Management
I apologize to you for placing you in a room that you found to be uncomfortable and secondly, not rectifying this inconvenience while you were here. It is our goal to provide every guest with outstanding service and a level of comfort that should make you feel right at home.
I will most certainly forward your comments along to the Director of Housekeeping for review and consideration.
Thank you again for being so honest and look forward to welcoming you back soon to show our true hospitality and standards.