Ratings based on 1,350 Verified Reviews

4.4 out of 5
86% of guests recommend
4.6 Room cleanliness
4.4 Service & staff
4.5 Room comfort
4.5 Hotel condition
Expedia Verified Reviews
5 out of 5
Recommended
for Couples
by A verified traveller

Posted 20-Jan-2018
a great place to stay in Tacoma , close to many of the attraction.
4 out of 5
Recommended
for Everyone
by A verified traveller from Sedro-Woolley, WA

Quiet in downtown Tacoma

Posted 17-Jan-2018
Pros: Our breakfast in the hotel restaurant was very good, and the staff were very friendly and accommodating.
Cons: The hotel staff person that checked us in was very curt and impersonal. We didn't care for the Direct TV options.
Location: If you are able to walk a mile, there are five very interesting museums nearby that we enjoyed. Lots of restaurants nearby to choose from, as well.
We stayed just one night while visiting four museums within walking distance of the hotel. The bed was very comfortable, and the room was quiet.
Comment from Hotel Management
19-Jan-2018 by Elkey C., Hotel Management
Thank you for choosing us to be your home away from home! We are sorry to hear that your check-in experience was impersonal. We thank you for taking your time in providing your feedback. Your feedback is what strive us to keep on improving ourselves to better serve you in the future. When you need a place to stay again in Tacoma, we will be delighted to welcome you again!
5 out of 5
Recommended
for Everyone
by A verified traveller

Posted 12-Jan-2018
Our room was clean,comfortable, and quiet. We enjoyed our quick two night stay and enjoyed a walk down to the harbor.
Comment from Hotel Management
18-Jan-2018 by Elkey C., Hotel Management
Thank you for choosing us to be your home away from home! When you need a place to stay in Tacoma, we will be delighted to welcome you again!
5 out of 5
Recommended
for Everyone
by A verified traveller

Nice hotel

Posted 09-Jan-2018
Nice hotel. Friendly and helpful staff especially at the bar.
Comment from Hotel Management
10-Jan-2018 by Elkey Cheryl, Hotel Management
Thank you for choosing us to be your home away from home. When you need a place to stay again in Tacoma, we will be delighted to welcome you again!
4 out of 5
Recommended
for Everyone
by A verified traveller

Nice ungraded hotel

Posted 08-Jan-2018
Nice ungraded modern hotel. Rooms were large and spacious with a luxurious feel. Upon closer inspection, the furniture in the room was older but refurbished. My room had a beautiful view of Mount Rainer and the Tacoma Dome.
Comment from Hotel Management
10-Jan-2018 by Elkey Cheryl, Hotel Management
Thank you for choosing us to be your home away from home. When you need a place to stay again in Tacoma, we will be delighted to welcome you again!
3 out of 5
Recommended
for Everyone
by A verified traveller from Port Orchard, WA

Convenient Location Rooms Need some TLC

Posted 06-Jan-2018
Pros: Convenient location. The restaurant in the hotel, Bite, is very good with awesome service.
Cons: Some furniture needs replacing.
Location: Many attractions, restaurants, and bars close by.
Very convenient to attractions, restaurants, and bars. Staff is friendly, but need to work on follow through. We were told we'd be contacted when our room was ready, but that didn't happen. This happened to others in our group as well. Had the package that included a breakfast voucher, but had to go ask for it in the morning when it should have been given to us at check-in. also had to remind them that parking was included in our deal. Some things in the room are worn out and need to be replaced.
Comment from Hotel Management
06-Jan-2018 by Elkey Cheryl, Hotel Management
Thank you for choosing us to be your home away from home. We would like to thank you for providing us your feedback. Your feedback is what strive us to keep on improving ourselves to better serve you in the future. When you need a place to stay again, we will be delighted to welcome you again!
5 out of 5
Recommended
for Everyone
by A verified traveller from singapore

Pleasant surprise

Posted 06-Jan-2018
Very cozy and beautiful room. Absolutely loved it!
Comment from Hotel Management
06-Jan-2018 by Elkey Cheryl, Hotel Management
Thank you for choosing us to be your home away from home. When you need a place to stay again in Tacoma, we will be happy to welcome you again!
5 out of 5
Recommended
for Everyone
by A verified traveller

Wonderful place to relax

Posted 04-Jan-2018
An excellent place, I was there about six weeks ago and chose to come back because of the amenities and the wonderful staff of this hotel. I would strongly recommend it to anybody staying in the Tacoma area.
Comment from Hotel Management
05-Jan-2018 by Elkey Cheryl, Hotel Management
Thank you for choosing us to be your home away from home! When you need a place to stay again in Tacoma, we will be delighted to welcome you again!
4 out of 5
Recommended
for Couples
by A verified traveller from Puyallup, WA

Nicest Hotel in Downtown Tacoma

Posted 04-Jan-2018
Pros: Hotel staff was very friendly. Location was superb. Views and room were very nice.
Cons: Exterior of hotel needs to be totally redone so it doesn't look so worn out. Include complimentary valet parking.
Location: Great things to do nearby. The Matador is a great restaurant for adults to eat it. The Swiss and Steel Creek offer dancing. Glass and art museum.
Booked here on New Years Eve. Very nice, sophisticated hotel in heart of downtown Tacoma. The price was a little high, even for New Years Eve though. When Hotel changed from Sheraton to Murano, everything was updated. However, some of hotel looks a little worn and dirty still (outside building facade, some of the hall ways). I would highly recommend this hotel for couples that live in Pierce County looking for a night on the town. While not quite walking distance to a lot of downtown amenities, you can easy use Uber and Lyft for really cheap to get around to places like Lemay, Museum of Glass, restaurants etc. I would definitely stay here again, but would probably do it on a non peak day.
Comment from Hotel Management
05-Jan-2018 by Elkey Cheryl, Hotel Management
Thank you for choosing us to be your home away from home. Your feedback is valuable to us and your feedback is what keeps us strive to do better in the future. When you need a place to stay again in Tacoma, we will be delighted to welcome you again!
3 out of 5
by A verified traveller from Seattle, WA

Average hotel in downtown Tacoma

Posted 02-Jan-2018
The room was nice and large but the bathroom was small with no vanity just a small sink with no space to put personal items. I had to ask room service twice to bring up champagne glasses and my room was right next to the ice machine. Oh and they decided to do some drilling at 9 am on New Year’s Day!! Who does that? I’m assuming the majority of the hotel guest were out for New Year’s Eve late and wanted to sleep in. Also no way to check out of the room via the tv. Felt like it was just an average hotel.
Comment from Hotel Management
05-Jan-2018 by Elkey Cheryl, Hotel Management
Thank you for choosing us to be your home away from home. Your feedback is valuable to us and your feedback is what keeps us strive to do better in the future. When you need a place to stay again in Tacoma, we will be delighted to welcome you again!