Ratings based on 1,412 Verified Reviews

4.4 out of 5
86% of guests recommend
4.6 Room cleanliness
4.4 Service & staff
4.5 Room comfort
4.5 Hotel condition
Expedia Verified Reviews
5 out of 5
Recommended
for Everyone
by A verified traveller from Mukilteo, WA

Very nice hotel in great location

Posted 23-Feb-2018
Very nice hotel in great location... Plush rooms, friendly staff..... Great parking and lovely view
4 out of 5
Recommended
for Everyone
by A verified traveller

Problems with elevator.

Posted 20-Feb-2018
Spent lots of time riding in elevator as key card rarely worked. Stayed on 24th floor and must take elevator down from 25th due to locked floors. Key card failed on all elevators most tries and ended up riding all way down. Patron room empty after noon. No snacks in evening as advertised.
Comment from Hotel Management
22-Feb-2018 by Elkey C., Hotel Management
Thank you for taking the time in sharing your experience with us. We apologize that we have fallen short on providing you an exceptional service. We appreciate you for taking the time to bring this to our attention. Your feedback is invaluable to us and please rest assured that we are actively looking into this. We hope to welcome you again in the near future!
5 out of 5
Recommended
for Everyone
by A verified traveller

Posted 20-Feb-2018
Only thing I don't like is $75 hold on my credit card. Change that or I might not come back
Comment from Hotel Management
22-Feb-2018 by Elkey Cheryl, Hotel Management
Thank you for choosing us to be your home away from home. We appreciate you for taking the time in providing us your feedback. We look forward welcoming you again in the future!
2 out of 5
by A verified traveller

DISAPPOINTING

Posted 19-Feb-2018
Pros: NO COMMENT
Cons: CHANGE YOUR SYSTEM FOR THE BATH
Location: NO COMMENT
I moved into a house 6 months ago that does not have a bathtub. I miss baths so much that I booked a room at Hotel Murano in order to take as many baths as possible in a 12 hour period and just relax and enjoy being here by myself. Guess what??? THE BATHTUBS HERE REQUIRE A ROCKET SCIENTIST TO FIGURE OUT HOW TO PLUG THE DRAIN The first time I called someone to fix it which is just a hassle and then I have to answer the door to someone and let them in my room while I'm in a robe. Then the next time it happens again b/c THE BATHTUB SYSTEM HERE IS ABSOLUTELY IMPOSSIBLE. So now I have to call someone again during this time that I devoted to being alone and relaxing and taking baths AT MY LIBERTY BECAUSE I PAID $120 FOR THIS ROOM.
Comment from Hotel Management
22-Feb-2018 by Elkey C., Hotel Management
Thank you for taking the time to share your experience with us. Your feedback is invaluable to us and will be used to improve ourselves to better serve you in the future. Again, thank you for taking the time to bring this to our attention.
4 out of 5
Recommended
for Everyone
by A verified traveller from Seattle

One night stay for pleasure

Posted 16-Feb-2018
Stayed there for placer. Two complaints: 1. Lacks self-parking spots, force to use valet 2. Room doors close very s-l-o-w-l-y which can create a situation. Everything else was great.
Comment from Hotel Management
18-Feb-2018 by Elkey C., Hotel Management
Thank you for choosing us to be your home away from home! We appreciate you for taking the time in providing us your feedback. Your feedback is invaluable and will help us in improving ourselves to better serve you in the future. We hope to welcome you again!
5 out of 5
Recommended
for Everyone
by A verified traveller

Very comfy

Posted 14-Feb-2018
An older renovated hotel. The room was small but didn't feel cramped. The bed was fantastically comfy and the view was nice. Good shower pressure and the showerhead is mounted extra high. I didn't have the breakfast but got some drinks at the bar and those were just fine. Overall it was a great experience and I will definitely be back.
Comment from Hotel Management
16-Feb-2018 by Elkey Cheryl, Hotel Management
Thank you for choosing us to be your home away from home! We appreciate you for taking the time in providing us your feedback. When you need a place to stay again in Tacoma, we will be delighted to welcome you again!
4 out of 5
Recommended
for Everyone
by A verified traveller

Posted 13-Feb-2018
Pros: clean and modern looking
Cons: Add a pool or hot tub area
Had to check in three different times due to hotel staff error... kind of annoying but it didn't take long. There wasn't any extra toilet paper in the bathroom which I think there should be all the time.
Comment from Hotel Management
15-Feb-2018 by Elkey Cheryl, Hotel Management
Thank you for choosing us to be your home away from home. We appreciate you for taking the time in providing us your feedback. Your feedback is what strives us to keep on improving ourselves to better serve you in the future. When you need a place to stay again in Tacoma, we will be delighted to welcome you again!
4 out of 5
Recommended
for Couples
by A verified traveller

court

Posted 13-Feb-2018
Pros: beautiful artwork, clean
Cons: hot tub in hotel
very nice, clean, staff very helpful. I was a little confused on some of ways things were not explained. Asked for a bottle opener, not sure if I borrowed it or paid for it, paid for parking but apparently it's part of the bill. All in All I know the ?'s to ask and I would go back again.
Comment from Hotel Management
15-Feb-2018 by Elkey Cheryl, Hotel Management
Thank you for choosing us to be your home away from home. We appreciate you for taking the time in providing us your feedback. When you need a place to stay again in Tacoma, we will be delighted to welcome you again!
5 out of 5
Recommended
for Everyone
by A verified traveller

Great home away from home

Posted 12-Feb-2018
Cons: Would love a pool/jacuzzi.
We had a great time here. The location was convenient to restaurants and our event. Hotel was modern, clean, with super friendly staff.
Comment from Hotel Management
14-Feb-2018 by Elkey Cheryl, Hotel Management
Thank you for choosing us to be your home away from home! When you need a place to stay again in Tacoma, we will be delighted to welcome you again!
5 out of 5
Recommended
for Everyone
by A verified traveller from Renton, WA

Posted 11-Feb-2018
Great Tacoma location and view. Room was very clean And comfortable.
Comment from Hotel Management
14-Feb-2018 by Elkey C., Hotel Management
Thank you for choosing us to be your home away from home! When you need a place to stay again in Tacoma, we will be delighted to welcome you again!