Ratings based on 903 Verified Reviews

They paid and stayed. We double-checked.
4.4 out of 5
87% of guests recommend
4.6 Room cleanliness
4.4 Service & staff
4.5 Room comfort
4.5 Hotel condition
Expedia Verified Reviews
They paid and stayed. We double-checked.
4out of 5
by A verified traveller

a gallery of art

Posted 24-Jul-2016
Unique collection and display of contemporary art glass - fascinating! Central, convenient location. I'd return.
3out of 5
by A verified traveller from Chicago

Beautiful decor, a few items overlooked.

Posted 15-Jul-2016
I have stayed at the Hotel Murano before and was very satisfied with the cleanliness and upkeep of all the facilities. I was very disappointed being the only person in line during check in, but it took far too long. I didn't receive a key to rhe mini bar in my room and felt the front desk attendant was very rushed. Upon entering my room, there was no soap or shampoo, which I did have to call for. I also noticed the towels were very rough, like gym towels washed without fabric softener. I love the gym setup and there is plenty of equipment, but no fans at all in a gym! The food at Bite and service was excellent and I really enjoyed it, that was a great experience. The valet attendant that helped me gladly accepted my tip, but did not bother to opem my door. For the price paid for valet, this was the first time I experienced lackluster valet service.
4out of 5
by A verified traveller from Nebraska

Work

Posted 15-Jul-2016
I enjoyed my stay the only recommendation I would give is the hours of the gift shop should be extended and I didn't receive an itemized bill. I had an early flight and asked to have it emailed however I never received it.
2out of 5
by A verified traveller from phoenix az

over rated and over charged.

Posted 14-Jul-2016
We booked on Expedia. First the front office staff argued about the rate confirmed by Expedia. Then, I was charged twice and front office staff Elizabeth and Vsnessa were clueless about how to rectify the matter. Took more than 3 hours trying to get something done. Manager did nothing to resolve the situation. We needed to call housekeeping multiple times, no coffee, robes as in desrciption of room not there. Hotel lobby is beautiful but rooms are minimal and bathroom not functional. Terrible shower.
5out of 5
by A verified traveller

Beautiful

Posted 12-Jul-2016
Beautiful hotel in Tacoma. Great location. Higher end service than one might expect in T-Town.
5out of 5
by A verified traveller from Minneapolis

People very friendly and welcoming.

Posted 05-Jul-2016
Pros: Friendly people and comfortable rooms
Cons: Nothing
Location: It was close to work that I do and people that live in that area that I need to stay close to.
Check in to check out people were awesome and really allowed me to enjoy my stay! When travel weekly it was great to have this kind of service in a beautiful hotel that was very comfortable.
5out of 5
by A verified traveller

Posted 30-Jun-2016
Amazing experience. Very professional and friendly staff.
5out of 5
by A verified traveller from Australia

Good location easy walk to cafes and down town

Posted 26-Jun-2016
Pros: Modern decor Relaxed feel
Cons: We where We enjoyed the hotel
Location: We went to the zoo We shopped
Good bar friendly staff . Room was large Nice experience
4out of 5
by A verified traveller from HK

Quite good

Posted 06-Jun-2016
Good location. Quite good on the whole. But the bathroom is too small.
Comment from Hotel Management
10-Jun-2016 by Tom , Hotel Management
Greetings WT - Thank you for the your recent stay and feedback. I'm glad that your experience overall was good, but sorry that the bathroom facilities didn't meet your needs. We hope to see you again. Regards, Tom Pavlik, GM
5out of 5
by A verified traveller from kelso WA

Very friendly and accommodating staff

Posted 04-Jun-2016
Beautiful rooms, great view, fantastic location, near lots of resturaunts and breweries, interesting art. Loved our stay and we will be back to try the spa!
Comment from Hotel Management
09-Jun-2016 by Tom , Hotel Management
Hello Alfred & Tracy - Thank you for staying with us. I appreciate you taking the time to praise our team for the work that they do. We look forward to welcoming you back. Regards, Tom Pavlik, GM