Ratings based on 1,099 Verified Reviews

4.4 out of 5
85% of guests recommend
4.6 Room cleanliness
4.4 Service & staff
4.5 Room comfort
4.5 Hotel condition
Expedia Verified Reviews
5 out of 5
Recommended
for Everyone
by A verified traveller from Sacramento

Nice hotel in a good downtown location.

Posted 16-May-2017
Pros: Location, amenities
Cons: Not really
Location: Downtown restaurants, Tacoma waterfront, glass museum, auto museum, drive to Mt. Rainier
The best place to stay in Tacoma without a doubt.. In a relaxing downtown location near restaurants and a short drive to the Tacoma waterfront. Beautiful Mt. Rainier view from my room. I grew up in Tacoma so know something of the area and at this time, you can't make a better choice.
Comment from Hotel Management
17-May-2017 by Javid Almammadov, Hotel Management
Dear John, We would like to thank you for your recent stay with us and posting your review. It is great to hear that you had a nice stay with us! We will continue training our staff and up-keeping the facilities to ensure continuity and consistency. We look forward to welcoming you back soon. Kind regards, Javid Almammadov
3 out of 5
Recommended
for Everyone
by A verified traveller from Chicago

Hotel near convention center

Posted 15-May-2017
Pros: Location, pet friendly, good restaurant.
Cons: Don't have bed frames that are too large for the beds and cover them up with skirts. Get Queen sized beds.
Location: Lot's of restaurants and bars. Not many shops
Hotel is just ok for me. I think they try to make it great but it falls a little short. Customer service is okay I had to book 3 separate nights because of availability at an event I was attending. I tried to to detail this to the front desk upon check in as told by reservations and the front desk team appeared to understand but each day there was something that hadn't been completed with the reservation. I was in a room with 2 double beds.. not sure why they don't have queen beds. and the bed nearest the bathroom had a metal frame that stuck out 4 inches from the bed corners. They covered this by using a bed skirt. I ended up with a small cut on my leg after hitting it multiple times during my stay. I also have to find out why I have a charge on my credit card that I don't recognize from the visit. I've left a message but have not heard back yet.
Comment from Hotel Management
17-May-2017 by Javid Almammadov, Hotel Management
Dear Michele , Thank you so much for your recent stay in our hotel and thank you as well for sharing your experiences. Please accept our sincere apology for facing some inconvenience which is not definitely up to our standards. Please rest assured that this has been well noted and we will take all necessary measures and actions to ensure that this type of shortcoming does not happen again in the future as we take customer satisfaction seriously at Hotel Murano. Kind Regards, Javid Almammadov
3 out of 5
by A verified traveller

Posted 14-May-2017
Pros: art work
Cons: valet parking service (wait time to pick up car). Long wait time for check in. TV svc.
Location: hard to find
hotel desk did give me a map for directions and valet parking but forgot to give me my key to the room. Lost TV connection . Hotel bar/restaurant told me my take out order would take 5 min for a soup and 1/2 sand order but I waited over 20 min to get it. Soup very salty, wrap sand very dry.
Comment from Hotel Management
17-May-2017 by Javid Almammadov, Hotel Management
Dear deb, Thank you for the feedback, we are extremely sorry to hear about your experience at the hotel. Please accept our sincere apology for facing some inconvenience which is not definitely up to our standards. I will most certainly forward your comments along to the appropriate department manager for review and consideration. Thank you again and we hope to have the pleasure of welcoming you back again. Kind Regards, Javid Almammadov
5 out of 5
Recommended
for Everyone
by A verified traveller

Wedding Weekend at Hotel Murano

Posted 13-May-2017
Pros: I liked the friendly staff and beautiful room.
Cons: The suits on the upper floors were a lot smaller than the suit we got on a lower floor. My mom was expecting a bigger room.
Location: There are many restaurants and things to do within walking distance to the hotel.
The hotel staff were extremely friendly and accommodating. They were flexible about when to clean our room and my guests had a great experience as well. We stayed in a corner room and it was beautiful and big. I appreciate all they did for us. It made our special weekend even better.
Comment from Hotel Management
15-May-2017 by Javid Almammadov, Hotel Management
Dear Valued Guest, Thank you so much for choosing our beautiful Hotel Murano for your recent stay in Tacoma. We really appreciate your feedback and are pleased that you enjoyed your precious time with us. Looking forward to welcoming you soon and making your future stays much more memorable! Kind Regards, Javid Almammadov
2 out of 5
by A verified traveller

Disappointing stay

Posted 30-Apr-2017
Pros: Great location, cool style. Comfortable beds
Cons: See above!
We experienced a number of issues in a short 1 night stay. 1. Very slow check in process. Long line of customers waiting. Appeared they were not prepared for Friday night at 5pm check in 2. WiFi in the room did not work. Calls to front desk and then outsourced support group didn't help. I was told they would call me back....never did 3. Refrigerator in the room was loud, like a percolating coffee pot. I had to unplug so we could sleep 4. Hotel restaurant was unprepared. We were left waiting outside looking at a 'please wait to be seated' sign for 15 minutes. No one ever came to help as the line grew. Eventually everyone gave up and just left. So a pretty disappointing experience overall. I mentioned these items on check out, got little response.
Comment from Hotel Management
03-May-2017 by Javid Almammadov, Hotel Management
Dear Valued Guest, Thank you for staying with us and sharing your experience. I am so sorry to hear about our issues. It is disappointing to know that we have fallen short on delivering on a great experience. I will most certainly forward your comments along to the appropriate department manager for review and consideration. Thank you again for being so honest and look forward to welcoming you back soon to show our true hospitality and standards. Kind Regards, Javid Almammadov
3 out of 5
by A verified traveller from WA

Posted 30-Apr-2017
Staff especially at check in counter need to be trained professionally. I countered 3 of them, they are all missing basic skills. Bell captains are wonderful.
5 out of 5
Recommended
for Everyone
by A verified traveller

Great hotel with a great location!

Posted 21-Apr-2017
Cons: Their TV's are a bit small and out of date, also the bathrooms feel small and outdated compared to other hotels of this caliber.
Lovely hotel that allows dogs. Very modern and comfortable. The staff was so friendly and helpful!
Comment from Hotel Management
23-Apr-2017 by Javid Almammadov, Hotel Management
Dear Valued Guest, I would like to thank you for staying with us and posting your review. It was a pleasure to have you as our guest and we are happy to read from your comments that you enjoyed your stay and appreciated our team's performance. We look forward to welcoming back you soon. Kind Regards, Javid Almammadov
5 out of 5
Recommended
for Everyone
by A verified traveller

Posted 13-Apr-2017
Love the layout of the entire hotel. The rooms are really nice and spacious. Comfy and cute. Love the lounge area near the lobby. The restaurant was nice too.
Comment from Hotel Management
14-Apr-2017 by Javid Almammadov, Hotel Management
Dear Valued Guest, Thank you so much for staying with us during your visit to Tacoma. We are really very much pleased that your experience was indeed enjoyable & memorable! We will continue to invest in the training of our team members to ensure consistency and to further improve the guest satisfaction. We look forward to welcoming you back soon. Kind Regards, Javid Almammadov
5 out of 5
Recommended
for Everyone
by A verified traveller from Kitsap County

comfortable hotel in great location

Posted 10-Apr-2017
Pros: Location and comfort.
Cons: Parking is too high priced
Location: Tacoma Art Museum, Pacific Grill restaurant, streetcar and downtown.
This modern hotel is located just blocks from the downtown, including the Art Museum - most convenient. Staff friendly and helpful and the bed and room spotless and comfortable.
Comment from Hotel Management
11-Apr-2017 by Javid Almammadov, Hotel Management
Dear countrygir, We would like to thank you for your recent stay with us and posting your review. It is great to hear that you had a first class stay with us! We will continue to invest in the training of our team members to ensure consistency and to further improve the guest satisfaction. We look forward to welcoming you back soon. Kind Regards, Javid Almammadov
4 out of 5
Recommended
for Everyone
by A verified traveller

Posted 08-Apr-2017
Pros: View of Mount Rainier
Cons: Fix the hot tub or quit promising it. Ice maker on 20th floor was not working Friday. Was on Saturday
Location: Museums. Point Defiance
Good location. Friendly helpful staff. Hot tub/jacuzzi advertised. When I asked I was told it was broken with no plans to fix it. Restaurant was quite good on Saturday, too busy on Sunday
Comment from Hotel Management
09-Apr-2017 by Javid Almammadov, Hotel Management
Dear Valued Guest, I would like to thank you for your recent stay with us and posting your review. It was a pleasure to have you as our guest and we are pleased to learn from your comments that your experience was overall good. However, we also noticed some missed opportunities and constructive comments which will be taken on board positively. Kind Regards, Javid Almammadov