Ratings based on 1,137 Verified Reviews

4.4 out of 5
86% of guests recommend
4.6 Room cleanliness
4.4 Service & staff
4.5 Room comfort
4.5 Hotel condition
Expedia Verified Reviews
5 out of 5
Recommended
for Everyone
by A verified traveller

Fabulous

Posted 16-Jul-2017
Very nice cozy rooms! The bathroom was really big and excellent room service! They came under the time they said they wood!
5 out of 5
Recommended
for Everyone
by A verified traveller from Bend Oregon

Visiting family

Posted 13-Jul-2017
First room had pubic hair on the back of the toilet and I discovered old dried blood on my pillow case the next morning. We were upgraded to VIP the next day which included a continental breakfast that was very good. Our second room was very nice and cleAn. This was our second time staying at The Murano and we will stay there again. It's just old enough to need a little updating i.e.: wallpaper is starting to peel away, paints a little worn, caulking in shower a bit black. Staff is exceptionally nice and the woman at the desk was appalled about our first room.
5 out of 5
Recommended
for Everyone
by A verified traveller from Coeur d' Alene, ID

Very Fancy Hotel - Spotless !!

Posted 11-Jul-2017
Pros: Great Location , very friendly staff , very clean Hotel and really good Food !!
Cons: Nothing
Location: Convention Cenetr
Enjoyed stay very much , I will be back. Very nice touch having a featured Glass Artist displayed on each floor of the Hotel.
Comment from Hotel Management
12-Jul-2017 by Javid Almammadov, Hotel Management
Dear Doug, I would like to thank you for your recent stay with us and posting your review. We are so pleased that you enjoyed every aspect of your stay. We truly enjoyed having you as our guests and very much look forward to seeing you in the near future. Kind regards, Javid Almammadov
5 out of 5
Recommended
for Everyone
by A verified traveller from Kelowna, BC

Overnight for Concert and Art On The Ave

Posted 11-Jul-2017
Last might trip to Tacoma from Kelowna, BC to catch the Mariners and Katchafire at Jazzbones. Upon arrival, the front desk staff were super friendly and helped me out with all questions and directions. Upgraded me on quite a few things as well. Hotels got a cool and new modern vibe with the art and feeling of it all. Room was on the 24th floor and was super clean, spacious, comfortable with a great east view of Mt. Rainier. Got back from the reggae show which was great and the Longe was still open and had a few drinks... everything was easy about my stay there, thanks hotel staff.
4 out of 5
Recommended
for Everyone
by A verified traveller

Postcard view Mt Rainier & ART

Posted 10-Jul-2017
Cons: Wardrobe closet didn't close. More drawers would have been nice.
Nice hotel close to museums with fine art on site. Hotel staff friendly, competent & prompt. T.V. Was not working, repairman arrived to fix within 15 minutes. Was only disconnected cord. Clean. Reception suggested I photograph valet stub in case I lost it. Nice touch.
Comment from Hotel Management
12-Jul-2017 by Javid Almammadov, Hotel Management
Dear Valued Guest, Thank you for staying with us and sharing your experience. It was a pleasure to have you as our guest and we are happy to read from your comments that you enjoyed your stay with us. We look forward to welcoming back you soon. Kind regards, Javid Almammadov
5 out of 5
Recommended
for Everyone
by A verified traveller from Seattle

Art and a Wonderful Stay

Posted 10-Jul-2017
Beautiful hotel and a lot of great art. Each floor is dedicated to a particular artist with a particular installation - also reflected in the room. We got a drink from the excellent lobby bar and toured each floor. An unexpected addition to our trip!
5 out of 5
Recommended
for Everyone
by A verified traveller from Seattle

Great location

Posted 10-Jul-2017
Only stayed for a night but the hotel seemed to be a business oriented hotel. Great staff and in a good spot to explore downtown Tacoma.
Comment from Hotel Management
12-Jul-2017 by Javid Almammadov, Hotel Management
Dear Justin, Thank you for staying with us and posting your review. We are very much pleased to read that you found our facilities and services to your absolute satisfaction. We are grateful for your valuable feedback and look forward to welcoming you back in the near future. Kind regards, Javid Almammadov
5 out of 5
Recommended
for Everyone
by A verified traveller

Gorgeous view

Posted 06-Jul-2017
The room was completely comfortable, the hallways were lined with beautiful pieces of artwork, and the hotel had a feeling of unique class that I haven't experienced for that price.
Comment from Hotel Management
07-Jul-2017 by Javid Almammadov, Hotel Management
Dear Valued Guest, Thank you for staying with us and sharing your experience. We are pleased to know that you have enjoyed your stay with us, and would like to thank you for all the positive comments you have made. We are delighted that we were able to provide you with a memorable experience. We look forward to welcoming you back soon. Kind regards, Javid Almammadov
5 out of 5
Recommended
for Everyone
by A verified traveller

Posted 27-Jun-2017
All expectations were met or exceeded. Service and hospitality was first rate from check in to check out. I would recommend to my best friends and relatives. Loved the touch screen elevators, the art displayed throughout. Surprisingly reasonable for a Saturday night in June.
Comment from Hotel Management
05-Jul-2017 by Javid Almammadov, Hotel Management
Dear Valued Guest, Thank you for staying with us and sharing your experience. We are pleased to know that you have enjoyed your stay with us, and would like to thank you for all the positive comments and recommendation. We are delighted that we were able to provide you with a memorable experience. We look forward to welcoming you back soon. Kind regards, Javid Almammadov
5 out of 5
Recommended
for Everyone
by A verified traveller from phoniex, az

Hotel view of the city

Posted 27-Jun-2017
Outstanding service. The view was amazing I will recommend to friends.
Comment from Hotel Management
05-Jul-2017 by Javid Almammadov, Hotel Management
Dear Valued Guest, Thank you for your recent stay and posting your review. We are so pleased that you enjoyed your stay. We truly enjoyed having you as our guest and very much look forward to seeing you in the near future. Kind regards, Javid Almammadov