In its effort to be hip and boutique-y, Hotel Murano cuts corners on the basics that make a room comfortable. The room lighting is absolutely awful-- so dim you can barely see at night. I had maintenance put in new bulbs and that helped, but still not great. (Also learned that many other guests share this criticism). Raised bathroom lav/sink pretty, but water splashes all over the place, and things fall of the glass shelf above the sink because it's not flush to the wall. The comped breakfast I got was totally underwhelming. One receptionist at the desk was superb, but one young bellhop was rude when giving me directions; attitude. I wouldn't stay at this hotel again.
Comment from Hotel Management
28-Aug-2017 by Jamal Javadov, Hotel Management
Thank you for posting review about your stay.
Please be assured that we treat all our guest feedback with the utmost importance and having read your review, we are concerned that your stay was not up to your expectations on this occasion. Your feedback will surely be taken serious and discussed with all the related department heads for further improvements.
Once again, thank you for sharing your feedback with us, and we hope to have the privilege of welcoming you back in our hotel soon.
With best wishes,
Assistant Guest Services Manager