Ratings based on 1,215 Verified Reviews

4.4 out of 5
85% of guests recommend
4.6 Room cleanliness
4.4 Service & staff
4.5 Room comfort
4.5 Hotel condition
Expedia Verified Reviews
4 out of 5
Recommended
for Everyone
by A verified traveller

Posted 16-Oct-2017
The room was beautifully presented. We were a little grossed out when we found old lipstick on one of our cups. But everything was wonderful other than that little bump. Luckily there were 4 cups for a two person room so we were able to just move on with our stay without bothering the staff.
4 out of 5
Recommended
for Everyone
by A verified traveller from pdx

Posted 16-Oct-2017
Temperature of hotel lobby and bar very cold. Location good.
5 out of 5
Recommended
for Everyone
by A verified traveller from Seattle

Fun and beautiful place!

Posted 09-Oct-2017
This was our second time staying at this hotel. The staff were friendly and helpful and the room was perfect for what we needed. It is really fun to see all of the artwork throughout the building and it's in a great, safe location.
3 out of 5
Recommended
for Everyone
by A verified traveller from Portland, Or

Still one of of Tacoma’s nicest hotels

Posted 09-Oct-2017
Had a nice Saturday night stay in Tacoma. This is the second time we’ve stayed here. The bed was very comfortable & the room was clean, we even had a nice view. The only thing that surprises me is the lack of toiletries in the rooms ? No Q-tips, lotion, shower cap etc? Unfortunately also had to call 3 times for the roll out bed we requested. Finally got it. @ 11pm :(
4 out of 5
Recommended
for Everyone
by A verified traveller from Vancouver, BC

Glass act

Posted 02-Oct-2017
Nice place. Definitely the go to when in Tacoma. Close to trolley and Tacoma dome. Recommend upgrade - Better value in the suite than the standard room.
4 out of 5
Recommended
for Everyone
by A verified traveller from Auburn, WA

Great hotel, service less than ideal

Posted 01-Oct-2017
Upon our arrival, our check in took nearly a half hour as they “couldn’t find” our reservation. The next morning our key card would now allow us to get up to the 25th floor where we had been told we would have breakfast. We went to the front desk to ask about it the lady said very rude that our floor “doesn’t get access to that breakfast but if somebody told you wrong I guess I can get you up there.” We really didn’t care where we ate our average continental breakfast. So our room and the facilities were fantastic- service needs some work.
1 out of 5
by A verified traveller from Washington State

Extra charges, no room and dirty bathroom

Posted 28-Sep-2017
Pros: Nice art work, comfortable bed.
Cons: Improve customer service, clean the bathrooms more thoroughly and let people know there is a parking fee. Don't shame people who use Expedia to book.
I called ahead for a late check in and was told it would be no problem. When I arrived I was told they did not have a king room that I had paid for. They said they would offer me a food credit but I told them no since I would not be eating at the hotel. They said they could not refund me the extra expense of my room since I booked with Expedia instead of directly with them. He made it sound like I had done something wrong. I kept my calm and just stood there and looked at him and waited. Finally he said, "Oh, I found you a room." Really? Then he asked for my credit card for incidental charges and a $17.00 parking fee to use their lot. This was not listed ahead as a fee. The bathroom had a used Q-tip sitting in the middle of the floor. So I looked around and there were hairs everywhere on the floor, behind the toilet and in the corners. I told the desk clerk the next morning that the bathroom was dirty and he just smiled and nodded. Again, really? Not, "we'll get on that" or "I am sorry." He said nothing at all. The art work is expensive and beautiful and the bed was comfortable. But this hotel is more hype. They should spend some art budget on bathroom cleaning and customer service training. I don't mind paying more for a room but I expect cleanliness and at least an acknowledgement if something is wrong, and no surprise fees. This is supposed to be a boutique art hotel but they have lost something in the customer service translation. I won't be back.
4 out of 5
Recommended
for Everyone
by A verified traveller from Chicago

Decent hotel in downtown Tacoma

Posted 28-Sep-2017
Pros: Location, parking, staff
Cons: Update bathrooms, lower price
Location: convenient parking, near interstate, near Mount Rainier!
This hotel is in a great location in downtown Tacoma. The building is dated but the lobby is clean and well decorated. We got upgraded to a suite which was a plus! The room decor is native american themed. I think the cost of the hotel is a little high for the value you get.
5 out of 5
Recommended
for Everyone
by A verified traveller from Tacoma

Fast and efficient

Posted 28-Sep-2017
From the previous reviews I knew this place was good. And I will add to that. The staff is pleasant to work with. They greet you and serve you well. The room was clean, beautiful views, and no sign that anyone else was there-quiet.
4 out of 5
Recommended
for Everyone
by A verified traveller from Surprise, AZ

Would stay here again

Posted 28-Sep-2017
Right around the corner from where I needed to go. Safe, clean hotel. Full of art, which is an awesome plus. Would stay here again. Staff was very helpful and nice.