We got to the hotel at 4pm the line for registration was almost out the door. It took 45 minutes to check in. I think this should have been handled better we and other guests were very frustrated.
Comment from Hotel Management
01-Jun-2017 by Javid Almammadov, Hotel Management
Dear Valued Guest,
Thank you very much for your recent stay at Hotel Murano.
We are very sorry you were not able to check in until 4:00 PM. We make every effort to have as many rooms available by 3:00 pm. unfortunately, it appears we were not able to accommodate our 3:00 pm target upon your arrival.
We look forward to welcoming you back soon.