Ratings based on 1,524 Verified Reviews

4.4 out of 5
85% of guests recommend
4.6 Room cleanliness
4.4 Service & staff
4.5 Room comfort
4.5 Hotel condition
Expedia-verified reviews
5 out of 5
Recommended
for Everyone
by a verified traveller

Posted 18-Jun-2018
Quiet and in a great location to restaurants and freeway
3 out of 5
by a verified traveller

Posted 18-Jun-2018
3pm check-in didn't happen until 3:45 when I went up to counter for second time. Our room was right next to elevator..so we heard doors opening and closing..not just for our floor but all floors since it echoed through the elevator shaft with moderately loud thumps. Cigarette butts all over the sidewalk outside where people smoke should be picked up in the morning first thing, so they're not littering the front door entry.
4 out of 5
by a verified traveller

Posted 18-Jun-2018
Comment from Hotel Management
19-Jun-2018 by Elkey Z., Hotel Management
Thank you for taking the time to share your experience with us. We hope to welcome you again in the near future!
5 out of 5
by a verified traveller

Posted 15-Jun-2018
Comment from Hotel Management
17-Jun-2018 by Nicole P., Hotel Management
Thank you for your review! We hope to welcome you back!
4 out of 5
by a verified traveller

Posted 12-Jun-2018
Thank you
Comment from Hotel Management
14-Jun-2018 by Nicole P., Hotel Management
Thank you for staying with us!
3 out of 5
by a verified traveller

Posted 12-Jun-2018
We have stayed here in the past due to visits and convenience of the location. We see the hotel looking more worn. The carpets have bumps in the hallways. The sinks in the rooms are not practical. Water spills all over the counter when in use. We stayed in a Patron room this time and the only difference between that room and a regular room in the size. We did have a great view of the city. We had the free breakfast when stayed in the Patron room and the eggs and same old sausage looked the same each time. thank you
Comment from Hotel Management
13-Jun-2018 by Elkey Z., Hotel Management
Thank you for taking the time to share your experience with us. Your feedback is invaluable to us and will be utilized to improve our performance to better serve you in the future. We hope to have the opportunity to welcome you again in the future!
2 out of 5
by a verified traveller

Posted 11-Jun-2018
WiFi barely works and room smells like cigarette smoke.
5 out of 5
by a verified traveller

Posted 09-Jun-2018
Very clean and beautiful! Gentleman that checked us in at night was very helpful and kind! The bed and pillows felt like a cloud, literally most amazing bed we've been in the next day we decided to order in and relax instead of exploring because of how comfortable it was. We will be back if we are in seattle again. Loved all the glass work on each floor.
Comment from Hotel Management
12-Jun-2018 by Nicole P., Hotel Management
We are delighted to hear this! We are looking forward to welcoming you back in the future!
5 out of 5
Recommended
for Everyone
by a verified traveller from Spokane WA

Classy hotel, great bar, fun atmosphere

Posted 05-Jun-2018
Great experience. I accidentally left my expensive face cream and sent an email to their customer service and the very next morning they called me, and they mailed it back to me (at my own cost). It was great, I was so appreciative :)
Comment from Hotel Management
06-Jun-2018 by Kenia C. , Hotel Management
Thank you for taking the time to review us. We are glad you have enjoyed your stay with us and that we were able to locate and deliver your forgotten item. We hope to accommodate you during your next visit to Tacoma!
5 out of 5
by a verified traveller

Posted 05-Jun-2018
Comment from Hotel Management
05-Jun-2018 by Kenia C. , Hotel Management
Thank you for your review! We appreciate your feedback.