Extra charges, no room and dirty bathroom
I called ahead for a late check in and was told it would be no problem. When I arrived I was told they did not have a king room that I had paid for. They said they would offer me a food credit but I told them no since I would not be eating at the hotel. They said they could not refund me the extra expense of my room since I booked with Expedia instead of directly with them. He made it sound like I had done something wrong. I kept my calm and just stood there and looked at him and waited. Finally he said, "Oh, I found you a room." Really? Then he asked for my credit card for incidental charges and a $17.00 parking fee to use their lot. This was not listed ahead as a fee. The bathroom had a used Q-tip sitting in the middle of the floor. So I looked around and there were hairs everywhere on the floor, behind the toilet and in the corners. I told the desk clerk the next morning that the bathroom was dirty and he just smiled and nodded. Again, really? Not, "we'll get on that" or "I am sorry." He said nothing at all.
The art work is expensive and beautiful and the bed was comfortable. But this hotel is more hype. They should spend some art budget on bathroom cleaning and customer service training.
I don't mind paying more for a room but I expect cleanliness and at least an acknowledgement if something is wrong, and no surprise fees. This is supposed to be a boutique art hotel but they have lost something in the customer service translation. I won't be back.