Ratings based on 858 Verified Reviews

They paid and stayed. We double-checked.
4.4 out of 5
87% of guests recommend
4.6 Room cleanliness
4.4 Service & staff
4.5 Room comfort
4.5 Hotel condition
Expedia Verified Reviews
They paid and stayed. We double-checked.
5out of 5
by A verified traveller

Posted 21-May-2016
Went for a conference. Had a great lunch in Bite. Room was comfy and valet staff was exceptionally accommodating.
Comment from Hotel Management
23-May-2016 by Tom , Hotel Management
Hello - Thank you for sharing your feedback regarding your recent experience here at Hotel Murano. I am glad that it was a great one. We hope to see you again. Regards, Tom Pavlik, GM
5out of 5
by A verified traveller

Posted 17-May-2016
Love the art glass on every floor. Great staff. Nice bar in lobby. Close to museums.
Comment from Hotel Management
23-May-2016 by Tom, Hotel Management
Thanks for sharing your experience and I am so thrilled that you enjoyed our glass art collection and location, but most importantly our team. We hope to see you again. Regards, Tom Pavlik, GM
5out of 5
by A verified traveller from Washington State

Very nice facility in downtown Tacoma, WA

Posted 16-May-2016
Pros: Convenient location in Tacoma, WA. Staff service is excellent. The facility and room is excellent. The food in the Bite restaurant was also very good
Location: Located in the heart of downtown Tacoma. Very short walking to restaurants and theater district. Close to museums, waterfront areas, and Tacoma dome.
Located in the heart of downtown Tacoma. Very short walking distance to restaurants and theater district, and other downtown attractions. Short driving distance to museums, waterfront areas, and the Tacoma dome. Staff service is friendly and excellent. The facility and room was clean and well maintained. The bed and room were very comfortable. The room had a great view toward Mt. Rainier in the Cascade Range. The food in the Bite restaurant was also very good.
Comment from Hotel Management
23-May-2016 by Tom , Hotel Management
Hello Dave - I appreciate you taking the time to write such a great review and for recognizing our team here at Hotel Murano. We look forward to welcoming you back soon. Regards, Tom Pavlik, GM
5out of 5
by A verified traveller

Great Hotel close walk to Convention Center

Posted 06-May-2016
We had a great stay here, the restaurant (The Bite) was very tasty. Hotel staff friendly and personable, room was clean and we had a beautiful view of Mt. Rainier.
Comment from Hotel Management
09-May-2016 by Tom , Hotel Management
Thank you for staying with us and for sharing your experience. I'm so glad that it was a great one! We hope to welcome you back in the future. Regards, Tom Pavlik, GM
3out of 5
by A verified traveller

Posted 19-Apr-2016
Pros: Art work
Cons: Room needs to be touched up. Stains on bathroom wall paper. All molding chipped. Lamps lopsided.
Room was worn. See below. Room obviously had heavy use. Chipped paint stained wallpaper.
4out of 5
by A verified traveller

Good location for art lovers and conventions

Posted 18-Apr-2016
Pros: All the artwork and the variety. Its like going to the museum
Cons: Taking the stairs between floors and not getting locked out
Location: Convention center, art museum, cute shops, etc
Everything was great and the artwork on every floor is very cool Only complaint is that the elevators were slow
4out of 5
by A verified traveller

Posted 13-Apr-2016
Cons: Update rooms a bit....bigger bath tub...maybe soaking tub.
Room very noisy....think it was the air/heating vents....hard to sleep
Comment from Hotel Management
15-Apr-2016 by Tom , Hotel Management
Dear Traveler - Thank you for your recent stay and review. I apologize for the noise issues you encountered, seems like something may have been faulty in your unit, and again I'm sorry that we didn't catch that. We hope that you will give us another chance in the future. Regards, Tom Pavlik, GM
3out of 5
by A verified traveller

Nice... For Tacoma

Posted 11-Apr-2016
Had trouble checking in. Room service menu isn't great. It took 30 min to get a cup of tea delivered. Had wrong price at check out and could find my reservation at check in.
Comment from Hotel Management
15-Apr-2016 by Tom , Hotel Management
Hello Blaine - I appreciate the feedback and I apologize for a less than perfect stay. I will certain to review your experience with the team. I hope that you will give us another opportunity in the future should your travels bring you back to the area. Kind regards, Tom Pavlik, GM
4out of 5
by A verified traveller from Los Angeles

Nice, updated hotel with great views.

Posted 05-Apr-2016
The rooms are large and very clean. Updated look. We stayed there two nights while touring local colleges. Would certainly stay there again. Had probably the fastest and quietest elevator I have ever been in. :) Staff was very nice and helpful. There is a parking charge if you have a car but this is fairly typical of most hotels these days.
Comment from Hotel Management
15-Apr-2016 by Tom , Hotel Management
Hello Kate - Thank you for taking the time to share your experience and it's great that it was a good one. I appreciate you recognizing the team for the work that they do! We hope to see you again. Regards, Tom Pavlik, GM
4out of 5
by A verified traveller from wa

Nice hotel close to convention center.

Posted 04-Apr-2016
We don't need to drive to convention center, just walk .01 mile to get there. Receptionist are very helpful.
Comment from Hotel Management
15-Apr-2016 by Tom , Hotel Management
Hi Nicole- Thank you for your recent stay and feedback. Our location is ideal, being central to many downtown attractions and I'm glad that it worked out for you. We hope to see you again. Regards, Tom Pavlik, GM