Golf

Reviews of Hotel Murano

4.5 out of 5
Hotel Murano
1320 Broadway Plaza, Tacoma, WA

Reviews

8.2

Very good

Rating 10 - Excellent. 880 out of 1612 reviews" "
Rating 8 - Good. 313 out of 1612 reviews" "
Rating 6 - Okay. 208 out of 1612 reviews" "
Rating 4 - Poor. 105 out of 1612 reviews" "
Rating 2 - Terrible. 106 out of 1612 reviews" "

8.6/10

Cleanliness

8.6/10

Staff & service

8.0/10

Amenities

8.4/10

Property conditions & facilities

8.4/10

Eco-friendliness

Reviews

10/10 Excellent

Ariean

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
A lovely stay in a beautiful hotel. The #3 elevator gave me some anxiety, and there was random construction that made lyfts hard to get but thats not on the hitel. Great bed and quiet rooms
Stayed 3 nights in Mar 2024

10/10 Excellent

Frank, Spokane

Business traveller
Liked: Cleanliness, staff & service, property conditions & facilities
Great experience
Stayed 1 night in Mar 2024
Response from Jessica on 28 Mar 2024
Thank you for your rating. It’s been a privilege to host you and hope you visit us again.Sincerely, Murano Team.

10/10 Excellent

joseph

Liked: Cleanliness, staff & service, property conditions & facilities
.
Stayed 2 nights in Mar 2024
Response from Jessica on 27 Mar 2024
Thank you for your rating. It’s been a privilege to host you and hope you visit us again.Sincerely, Murano Team.

10/10 Excellent

Josefina

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Artwork
Stayed 2 nights in Mar 2024
Response from Jessica on 27 Mar 2024
Thank you for your rating. It’s been a privilege to host you and hope you visit us again.Sincerely, Murano Team.

10/10 Excellent

Dave

Liked: Cleanliness, staff & service, property conditions & facilities
Nice hotel. Fast check in
Stayed 1 night in Mar 2024
Response from Jessica on 27 Mar 2024
Thank you for your rating. It’s been a privilege to host you and hope you visit us again.Sincerely, Murano Team.

10/10 Excellent

John

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 2 nights in Mar 2024
Response from Jessica on 27 Mar 2024
Thank you for your rating. It’s been a privilege to host you and hope you visit us again.Sincerely, Murano Team.

10/10 Excellent

Julie

Travelled with partner
Liked: Cleanliness, staff & service, property conditions & facilities
So clean and comfortable.
Stayed 1 night in Mar 2024
Response from Jessica on 24 Mar 2024
Thank you for your rating. It’s been a privilege to host you and hope you visit us again.Sincerely, Murano Team.

8/10 Good

Ashley

Travelled with partner
Liked: Cleanliness, staff & service, property conditions & facilities
Property was nice, however, lots of homeless people around, minimal dining options. Bar was really slow for drinks. Property itself is well cared for though.
Stayed 1 night in Mar 2024
Response from Jessica on 24 Mar 2024
Thank you for your rating. It’s been a privilege to host you and hope you visit us again.Sincerely, Murano Team.

10/10 Excellent

Rissa

Liked: Cleanliness, property conditions & facilities
Stayed 1 night in Mar 2024
Response from Front Office Manager on 22 Mar 2024
It is great to hear that you had a first class stay with us at Hotel Murano. Thank you for taking the time to review our hotel! We look forward to welcoming you back in the future.

10/10 Excellent

Thu

Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
I felt like more strange and homeless people around parking lot.
Stayed 2 nights in Feb 2024
Response from Jessica on 24 Mar 2024
Thank you for your rating. It’s been a privilege to host you and hope you visit us again.Sincerely, Murano Team.

6/10 Okay

Jason

Business traveller, Travelled with group
Disliked: Amenities
No microwaves in rooms
Stayed 3 nights in Mar 2024
Response from Jessica on 24 Mar 2024
Thank you for your rating. It’s been a privilege to host you and hope you visit us again.Sincerely, Murano Team.

10/10 Excellent

Kelsey

Travelled with family and small children
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
We’ve stayed at Hotel Murano previously while visiting Tacoma. We booked our second stay, but mistakenly booked a standard room. Upon check in, the staff was so helpful in finding us a bigger room beginning day 2 for the remainder of our trip. Both times we’ve visited, the staff was been wonderful and so friendly. We definitely enjoyed the menu options offered at Bite this trip vs the previous trip, so that was a pleasant change. We have an annual event at the convention center, and it’s so nice and convenient for walking. We’ll be staying here again next year!
Stayed 3 nights in Mar 2024
Response from Jessica on 24 Mar 2024
Thank you for your rating. It’s been a privilege to host you and hope you visit us again.Sincerely, Murano Team.

8/10 Good

Phil

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Above average business hotel
Stayed 2 nights in Mar 2024
Response from Jessica on 24 Mar 2024
Thank you for your rating. It’s been a privilege to host you and hope you visit us again.Sincerely, Murano Team.

8/10 Good

Bruce, Gilbertsville

Business traveller
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Good location and clean hotel
Stayed 3 nights in Mar 2024
Response from Jessica on 24 Mar 2024
Thank you for your rating. It’s been a privilege to host you and hope you visit us again.Sincerely, Murano Team.

10/10 Excellent

April

Travelled with family, Travelled with group
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
We had a great experience from check in to checking out. Staff were so friendly. Room was a little warm and there was no AC.
Stayed 1 night in Mar 2024
Response from Jessica on 24 Mar 2024
Thank you for your rating. It’s been a privilege to host you and hope you visit us again.Sincerely, Murano Team.

10/10 Excellent

Angie

Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
The property was great, cleanliness was perfect, only thing was that wasn't advertised was it was $26 extra a night for parking not included and no breakfast options besides a little pricey restaurant but otherwise, it was perfect.
Stayed 2 nights in Mar 2024
Response from Jessica on 24 Mar 2024
Thank you for your rating. It’s been a privilege to host you and hope you visit us again.Sincerely, Murano Team.

10/10 Excellent

Wendy

Travelled with family, Travelled with family and small children
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Hotel staff was really helpful.
Stayed 4 nights in Feb 2024
Response from Jessica on 24 Mar 2024
Thank you for your rating. It’s been a privilege to host you and hope you visit us again.Sincerely, Murano Team.

10/10 Excellent

Steven

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
The property was clean and the layout was efficient!
Stayed 1 night in Mar 2024
Response from Jessica on 24 Mar 2024
Thank you for your rating. It’s been a privilege to host you and hope you visit us again.Sincerely, Murano Team.

8/10 Good

Julia

Liked: Staff & service
Stayed 1 night in Mar 2024
Response from Jessica on 24 Mar 2024
Thank you for your rating. It’s been a privilege to host you and hope you visit us again.Sincerely, Murano Team.

6/10 Okay

Jori

Travelled with partner
Needs updating. Bar closed too early.
Stayed 1 night in Mar 2024
Response from Jessica on 24 Mar 2024
Thank you so much for taking the time to rate us and your feedback. We greatly appreciate you.

2/10 Terrible

Byron

Liked: Cleanliness, property conditions & facilities
When we checked in we told them we already paid and they charged me again causing us to not have the evening we had been planning for
Stayed 1 night in Mar 2024
Response from Jessica on 24 Mar 2024
Thank you for taking the time share your feedback with us. We would like to apologize for your experience, and we want you to know that your stay was not indicative of the type of service we pride ourselves on here at the Murano. Our team is addressing the issues you mentioned in your review. We hope that you can come to find this as a onetime occurrence and will consider staying with us again in the future.Sincerely, Murano Team.

8/10 Good

Mary

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Windows fogged blocking view.
Stayed 1 night in Mar 2024
Response from Jessica on 16 Mar 2024
Thank you for your rating. We will let our engineering team aware of the windows. It’s been a privilege to host you and hope you visit us again.Sincerely, Murano Team

10/10 Excellent

Wen Shing, Honolulu

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
3rd time staying at the hotel Appreciate being able to check-in early. Staff is friendly. Room is OK. Parking is $25 plus tax so it's kind of expensive. Nothing much to see or eat around the area.
Stayed 2 nights in Mar 2024
Response from Jessica on 16 Mar 2024
Thank you for your rating. It’s been a privilege to host you and hope you visit us again.Sincerely, Murano Team

10/10 Excellent

Markita

Business traveller
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Unique and Beautiful
Stayed 2 nights in Mar 2024
Response from Jessica on 16 Mar 2024
Thank you for your rating. It’s been a privilege to host you and hope you visit us again.Sincerely, Murano Team

10/10 Excellent

Sharon

Liked: Cleanliness, staff & service, property conditions & facilities
Nice hotel,great staff
Stayed 1 night in Mar 2024
Response from Jessica on 12 Mar 2024
Thank you for your rating. It’s been a privilege to host you and hope you visit us again.Sincerely, Murano Team.

4/10 Poor

Aubyn

Travelled with partner
Disliked: Cleanliness, amenities, property conditions & facilities
I like the art in the building and the bar staff was very nice, but the quality of the hotel rooms and the cleanliness reminded me of a poor quality Las Vegas hotel. There were left over drinks and utensils sitting outside of our door for more than 24 hours and the hotel price was quite high for the size and quality of the rooms if you compare it to the Marriott which is less than 5 minutes away.
Stayed 1 night in Mar 2024
Response from Jessica on 12 Mar 2024
Thank you for taking the time share your feedback with us. We would like to apologize for your experience, and I want you to know that your stay was not indicative of the type of service we pride ourselves on here at the Murano. Our team is addressing the issues you mentioned in your review. We hope that you can come to find this as a onetime occurrence and will consider staying with us again in the future.Sincerely, Murano Team.

10/10 Excellent

Kim

Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Beautiful glass and artwork throughout the hotel with the most comfy beds/covers. Central location in Tacoma. Staff is always very friendly.
Stayed 1 night in Mar 2024
Response from Jessica on 12 Mar 2024
Thank you for your rating. We loved hearing you enjoyed our property and our art. It’s been a privilege to host you and hope you visit us again.Sincerely, Murano Team.

2/10 Terrible

Stephanie

Travelled with group
Disliked: Cleanliness, staff & service, amenities, property conditions & facilities
Upon check in room smelled like cigarette smoke. There was a hair in the tub. One of our keycards deactivated twice (got it reactivated twice and then stopped trying). One night we asked the front desk for disposable untensils and the attendant was extreamly rude and acted like we were inconveniencing them. One of the days we were there one of the elevators was malfunctioning, stopping on chosen floors but not opening doors all the way to the top and then it would return to the lobby. Other patrons figured out that to get out on chosen floors you had to frantically push the open door button when the elevator stopped to open the door. This continued for the whole day until they finally decided to put the elevator out of order for the whole weekend with a full hotel. The day of checkout housekeeping tried to come in our room TWICE before checkout. The latch lock kept them out. Expected a lot more from a highly rated hotel that we paid a lot more to stay at then they normally charge due to events in the area (we chose this hotel due to proximity to one of these events). Would not recommend.
Stayed 3 nights in Feb 2024
Response from Jessica on 12 Mar 2024
Thank you for taking the time share your feedback with us. We would like to apologize for your experience, and we want you to know that your stay was not indicative of the type of service we pride ourselves on here at the Murano. Our team is addressing the issues you mentioned in your review. We hope that you can come to find this as a onetime occurrence and will consider staying with us again in the future.Sincerely, Murano Team.

10/10 Excellent

Karen

Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Love the attention to detail- art on every floor. The front desk folks and Bite staff were all so personable and friendly!
Stayed 1 night in Mar 2024
Response from Jessica on 12 Mar 2024
Thank you for your rating. We loved hearing you enjoyed our property and our art. It’s been a privilege to host you and hope you visit us again.Sincerely, Murano Team.

8/10 Good

Peter

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 1 night in Feb 2024
Response from Jessica on 12 Mar 2024
Thank you for your rating. It’s been a privilege to host you and hope you visit us again.Sincerely, Murano Team.

2/10 Terrible

Junmin

Travelled with family
Disliked: Staff & service, amenities, property conditions & facilities
Not well managed hotel.
Stayed 1 night in Mar 2024
Response from Jessica on 9 Mar 2024
We would like to apologize for the experience you had in our hotel. We appreciate your feedback and concerns and will pass this along to the management team.Sincere Apologies, Murano Team.

10/10 Excellent

sakura

Travelled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
the view from the room was excellent!
Stayed 1 night in Mar 2024
Response from Jessica on 9 Mar 2024
Thank you for your rating. It’s been a privilege to host you and hope you visit us again.Sincerely, Murano Team.

10/10 Excellent

Ricardo E

Travelled with family, Travelled with family and small children
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Amazing stay so far
Stayed 1 night in Mar 2024
Response from Jessica on 9 Mar 2024
Thank you for your rating. It’s been a privilege to host you and hope you visit us again.Sincerely, Murano Team.

8/10 Good

Baily

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 1 night in Mar 2024

10/10 Excellent

Robert N

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 1 night in Mar 2024
Response from Jessica on 9 Mar 2024
Thank you for your rating. It’s been a privilege to host you and hope you visit us again.Sincerely, Murano Team.

6/10 Okay

Jessica

Liked: Property conditions & facilities
Disliked: Cleanliness
We stopped in for a quick on night stay and found this hotel to be very comfortable
Stayed 1 night in Feb 2024
Response from Jessica on 8 Mar 2024
Thank you for your rating. It’s been a privilege to host you and hope you visit us again.Sincerely, Murano Team.

10/10 Excellent

Marc

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Perfect! Wonderful experience, from check in, dinner, everything was perfect. Thank you to everyone at the hotel.
Stayed 1 night in Mar 2024
Response from Assistant Front Office Manager on 5 Mar 2024
Thank you for your review we greatly appreciate it and hope to welcome you again in the near future.

10/10 Excellent

Lillian, Seattle

Travelled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Great staff and check-in process.
Stayed 1 night in Mar 2024
Response from Assistant Front Office Manager on 5 Mar 2024
Thank you for your review we greatly appreciate it and hope to welcome you again in the near future.

10/10 Excellent

Kristine, Castro Valley

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Stayed 2 nights in Mar 2024
Response from Jessica on 24 Mar 2024
Thank you for your rating. It’s been a privilege to host you and hope you visit us again.Sincerely, Murano Team.

8/10 Good

Mike

Nice hotel, best fastest elevators I’ve ever seen. Not happy about paying $26 per night to park. Should have coffee in lobby available, had to go to 4th floor area for coffee, but free refill is nice. Thanks for everything!
Stayed 3 nights in Feb 2024
Response from Assistant Front Office Manager on 5 Mar 2024
Thank you for your review we greatly appreciate it and hope to welcome you again in the near future.

10/10 Excellent

Jeff

Liked: Staff & service, amenities, property conditions & facilities
Hotel was very nice. The area is kinda of scary
Stayed 1 night in Dec 2023
Response from Assistant Front Office Manager on 5 Mar 2024
Thank you for your review we greatly appreciate it and hope to welcome you again in the near future.

2/10 Terrible

Emma

Travelled with family and small children
Disliked: Cleanliness, staff & service, amenities, property conditions & facilities
The room is really really old, looks completely different from the lobby
Stayed 1 night in Feb 2024
Response from jessica on 3 Mar 2024
We would like to apologize for the experience you had in our hotel. We appreciate your feedback and concerns and will make sure to pass this along to our management team.Sincere Apologies, Murano Team.

10/10 Excellent

Sierra

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Stayed 1 night in Mar 2024
Response from Jessica on 24 Mar 2024
Thank you for your rating. It’s been a privilege to host you and hope you visit us again.Sincerely, Murano Team.

6/10 Okay

Erika

Disliked: Staff & service
The property was a bit disappointing. When I checked in, no one mentioned that housekeeping had to be requested 24 hours in advance. So in 3 days my room was never able to be cleaned. The front desk staff was apathetic to my request. Rooms are basic and WiFi doesn’t work well - well, it didn’t work at all on the 16th floor so I had to go to the lobby to work. Parking lot was often full and there was no valet. Average stay.
Stayed 3 nights in Feb 2024
Response from Assistant Front Office Manager on 3 Mar 2024
Thank you for your review we greatly appreciate your feedback and hope to welcome you again in the near future.

6/10 Okay

Diane

Travelled with family
Liked: Staff & service
Disliked: Amenities, property conditions & facilities
The elevator was frustrating, the key for the upper levels did not work well. The gym equipment had not been serviced and was faulty and the food was adequate.
Stayed 1 night in Mar 2024
Response from Assistant Front Office Manager on 3 Mar 2024
Thank you for your review we greatly appreciate it and hope to welcome you again in the near future.

8/10 Good

Gloria

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 1 night in Feb 2024
Response from Front Office Manager on 22 Mar 2024
It is great to hear that you had a first class stay with us at Hotel Murano. Thank you for taking the time to review our hotel! We look forward to welcoming you back in the future.

6/10 Okay

Rome

Travelled with partner
Liked: Cleanliness, amenities
Hotel lobby and amenities looked very nice from a distance, however I didn't use any of them. I was there only to spend the night with my girlfriend. The room was very average for the rate I paid. There was nothing spectacular worth noting
Stayed 1 night in Feb 2024
Response from Assistant Front Office Manager on 3 Mar 2024
Thank you for your review we greatly appreciate it and hope to welcome you again in the near future.

8/10 Good

Cheryl

Liked: Cleanliness, staff & service
Stayed 1 night in Feb 2024
Response from Jessica on 24 Mar 2024
Thank you for your rating. It’s been a privilege to host you and hope you visit us again.Sincerely, Murano Team.

10/10 Excellent

Cuong

Travelled with group
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Property was nice. As others have said, the Glass Sculptures were nice to look at. Only downside was parking was $26 and no restaurants within walking distance.
Stayed 3 nights in Feb 2024
Response from JESSICA on 1 Mar 2024
Thank you for your rating. We loved hearing you enjoyed our property and our art. It’s been a privilege to host you and hope you visit us again.Sincerely, Murano Team.

4/10 Poor

Patrick, Tustin

Travelled with partner
Liked: Staff & service
Disliked: Cleanliness, property conditions & facilities
The room smelled moldy and had a high level of dust in the corners, bathroom fan
Stayed 6 nights in Feb 2024
Response from JESSICA on 1 Mar 2024
Thank you for your feedback. We are sorry you had a bad experience. We always strive to provide the best service and cleanliness in the industry. Hope you give us another opportunity in the future.