Ratings based on 272 Verified Reviews

They paid and stayed. We double-checked.
4.0 out of 5
84% of guests recommend
4.3 Room cleanliness
4.2 Service & staff
4.2 Room comfort
4.1 Hotel condition
Expedia Verified Reviews
They paid and stayed. We double-checked.
5out of 5
by A verified traveller from central coast, california

Nice and comfortable.

Posted 22-May-2016
Pleasant atmosphere. Staff was friendly and very helpful. Room was comfortable and clean. Breakfast was good and 24 hour coffee always a plus. We would definitely come back to this hotel when in Tacoma.
2out of 5
by A verified traveller

Okay Hotel in a rough part of town

Posted 18-May-2016
Location: Stay elsewhere.
The hotel was a typical Holiday Inn Express, clean fairly new etc. it's just not in the best area of Tacoma, make sure you lock your car!
4out of 5
by A verified traveller

Nice hotel outside Seattle downtown.

Posted 27-Apr-2016
Stayed only for a night, accessible to & from 5. Very comfortable bed, clean room.
Comment from Hotel Management
28-Apr-2016 by Alex, Hotel Management
Dear Anonymous, Thank you for taking the time to complete a review of your stay at the Tacoma Holiday Inn Express Hotel & Suites. It is awesome to hear your say was positively impacted due to the comfortable bed, clean hotel accommodations and easy access to I5. Everyone on our guest service team hopes you will return in the future so that we may accommodate your lodging needs. Best regards, Alex K. Guest Services
4out of 5
by A verified traveller

Posted 13-Apr-2016
Very clean and quiet Hotel very friendly staff had a Pool and sauna and a real workout room
Comment from Hotel Management
28-Apr-2016 by Alex, Hotel Management
Dear Anonymous, Thank you for taking the time to complete a review of your stay at the Tacoma Holiday Inn Express Hotel & Suites. We are pleased you enjoyed a clean quiet room, friendly staff, 24 hour pool/spa and newly added fitness equipment. We strive to anticipate your needs and far exceed what you could have expected. We sincerely hope you will return to our hotel so that we may accommodate your future lodging needs. Best regards, Alex K. Guest Services
3out of 5
by A verified traveller

Posted 09-Apr-2016
The only negatives were: 1)pool was cold and 2)noise from adjacent room from 2 am to 5 am.
Comment from Hotel Management
28-Apr-2016 by Alex, Hotel Management
Dear Anonymous, Thank you for taking the time to complete a review of your stay at the Tacoma Holiday Inn Express Hotel & Suites. We sincerely apologize if you experienced any inconvenience due to the pool being chilly and/or any noise from surrounding neighbors. We strive to provide a wonderful experience that far exceeds your expectations; anything less than that is simply not what you deserve. We hope you will return to our hotel in the future so that we may resolve any doubt that we are committed to excellent service and amenities. Best regards, Alex K. Guest Services
4out of 5
by A verified traveller from San Diego, CA

It was conveniently right off the freeway

Posted 05-Apr-2016
Pros: It was a comfortable place to sleep ... that's all I needed it for. Breakfast was free and had good selection.
Nice place, relatively quiet location despite its proximity to the freeway. Close to Tacoma town and the colleges we were touring.
Comment from Hotel Management
11-Apr-2016 by alexis@hiex.com, Hotel Management
Dear Amy, Thank you for providing such wonderful feedback regarding your stay at the Tacoma Holiday Inn Express Hotel & Suites. We are overjoyed to hear we were exactly what you need when you needed it. Our hotel offers a comfortable bed to sleep in, a tasty complimentary breakfast to start you day off right, and a location to enjoy a little peace and quiet. We hope to be your home away from home in the future. Best regards, Alex K. Guest Services
4out of 5
by A verified traveller

Posted 17-Mar-2016
Overall good experience! I was traveling with my mother and infant son. Staff was courteous and helpful.
Comment from Hotel Management
26-Mar-2016 by Alex, Hotel Management
Dear Anonymous, Thank you for taking the time to complete a review of your stay at the Tacoma Holiday Inn Express Hotel & Suites. We value you as a guest and are pleased to hear you had a good experience. We strive to make your stay the best that you have experienced thus far. Our staff loves the opportunity to express their loyalty by always being courteous and helpful. Please consider our hotel the only hotel to provide your accommodations for all of your future lodging needs. Best regards, Alex K Guest Services
1out of 5
by A verified traveller

Posted 15-Mar-2016
worst guest services and rudest staff. We got a noise complaint at 5:30pm letting us know this is our one and final warning and next time they will kick us out. I requested late check out at 9am and was told no because too many people had already requested late check out. we left at 12:30, check out time was 12 and the front desk lady refused to give us back our $100 sercurity deposit. ontop of the 24/7 hour open pool being closed, telling my friend to cover up as she was wearing a tight crop top with high waisted shorts, no door for connecting rooms, and the rudest staff. I feel taken advantage of and ripped off. note: paid $100 sercurity deposit for each room.... and the lady up front said she was "being nice" by giving me $100 back, hoping they didn't pocket the money or something. I will definitely be calling the manager tomorrow.
Comment from Hotel Management
28-Mar-2016 by Alex, Hotel Management
Dear Anonymous, Thank you for taking the time to complete a review of your stay of the Tacoma Holiday Inn Express Hotel & Suites. We value feedback and appreciate the opportunity to resolve any guest concerns in order to improve our guest service. I do apologize if you experienced any inconvenience due to a courtesy reminder with regards to noise. Every guest's comfort is important to us. If a room is permitted to cause a disturbance and inconvenience other guests; that is not service at is finest. We love to offer late check out when available, however we were not able to honor this request due to our occupancy. It was never our intent to have a negative impact on your stay. Thank you for the opportunity to speak privately regarding this matter and resolve this matter. We value accuracy and fairness when our guests complete reviews. We sincerely hope the follow up phone conversation with our guest service manager shed light on our dedication to customer service. Best regards, Alex K. Guest Services
5out of 5
by A verified traveller

Out of town for work

Posted 03-Feb-2016
Well worth the price comfy bed pillows and furniture good breakfast choices very close to highway but no road noise clean pool and hot tub close to food and activities
Comment from Hotel Management
04-Feb-2016 by alexis@hiex.com, Hotel Management
Dear KC, Thank you for taking the time to share your comments about your stay at the Tacoma Holiday Inn Express. I am beyond thrilled to hear you enjoyed our comfortable pillows, furniture and breakfast variety choices. Our 24 hour pool & Jacuzzi are especially wonderful. I hope you will continue to trust our hotel to provide lodging for all of your future lodging needs. Best regards, Alex K. Guest Services
4out of 5
by A verified traveller from Portland, OR

Decent hotel, pool open 24 hours, large breakfast.

Posted 02-Feb-2016
This hotel was more expensive than comparable ones with the same amenities and location. The bathroom was covered in dust, possibly from construction? We informed the front desk. They said they would look into it for the next guests but offered nothing to us. The breakfast had a lot of food, not especially good tasting though. Everything else was great. Will probably not stay at holiday inn again due to the higher cost and dirty bathroom.