Ratings based on 361 Verified Reviews

4.0 out of 5
83% of guests recommend
4.3 Room cleanliness
4.3 Service & staff
4.2 Room comfort
4.0 Hotel condition
Expedia Verified Reviews
2 out of 5
by A verified traveller from Oregon

Sweat Box Rm.

Posted 10-Dec-2017
This hotel could have it all. it has the makings of a great stay. But our room was suffocatingly hot neither of us could get a decent night's sleep. My wife refuses to stay there again. Otherwise, the staff is pleasant, the bed comfortable and breakfast was excellent. The hotel is currently undergoing renovation and I hope this will improve the overheating problem.
4 out of 5
Recommended
for Everyone
by A verified traveller

Posted 08-Dec-2017
Staff was very nice. Hotel was clean. Coffee was good.
4 out of 5
Recommended
for Everyone
by A verified traveller

Business overnight

Posted 03-Dec-2017
Convienient to my necessarry location. The entry driveeway is difficult and not well placed for traffic. Much construction on outside. Had to report the people in adjacent room were smoking, the smell came under the connecting door. That door gap should be sealed mych better. Offered me a bew room.
3 out of 5
Recommended
for Everyone
by A verified traveller

Could let me know

Posted 27-Nov-2017
Pros: Jacuzzi
Cons: Inform guests before purchase that the hotel is partly under renovation.
Booked it for the pool and Jacuzzi, wasn't told the pool was being worked on. Still had the Jacuzzi at least, and the room was amazing. People were extremely loud next to this room, so not exactly the hotel's fault.
3 out of 5
Recommended
for Everyone
by A verified traveller

Posted 06-Nov-2017
Parking was horrible. The walks were paper thin heard a baby crying constantly. But rooms were very clean and they look to be up dating the facility
1 out of 5
by A verified traveller from holiday in Tacoma Washington

Way overcharged

Posted 30-Oct-2017
My experience was horrible , girls and I go to the room next-door to me . Upon checking in get upstairs to my room and somebody was shot outside my window . This did not make me feel comfortable welcome or safe . Then because I was up all night dealing with people in and out , I overslept and I was able to use the hot tub night before because of the shooting . I went to go get it before check out and they just armed my key card to the pool . And it wasn't 12 PM check out. Upon looking around the room there was gashes in the walls , there was all the food crumbs on the desk and the seat . Then I'm going outside to smoke there's a guy outside the door that looks like he could be professional didn't know you were to the hotel smoking right at the door , telling me about the shooting at the bar that was next-door , you could smell alcohol coming off of this employee . Come to find out the women that were in it out of our room where women that he brought back there and put in a room . Loud and obnoxious all night long right next-door to me , along with the police knocking door-to-door asking questions . This was supposed to be a relaxing night away for me because it was my birthday . Far from relaxing !
3 out of 5
Recommended
for Everyone
by A verified traveller

Nice Hotel close to hwy but away from the noise.

Posted 16-Oct-2017
Pros: All was good.
Location: Not sure other than 5 other hotels are close by and Tacoma Mall.
Staff was friendly. Helpful. Breakfast was good. Coffee, Tea and Hot Chocolate available at night in the lobby. 24 hours pool and fitness room. Spacious room.
5 out of 5
Recommended
for Everyone
by A verified traveller from Tri- Cities, WA.

Wonderful Experience

Posted 01-Oct-2017
Delicious free breakfast with good variety of hot items, clean and comfortable bed and room, nice pool/hot tub, and great staff. Even gave us cookies when we checked in!
5 out of 5
Recommended
for Everyone
by A verified traveller from St. Louis

Right off I5

Posted 21-Sep-2017
This hotel is right in the middle of UPS and PLU. It is also minutes away from a movie theatre, shopping, tons of restaurants (my fav is Kyotos), and grocery stores. I have used this hotel annually for 12 years now and I wouldn't stay anywhere else when in the Tacoma region. Staff is great. I use the indoor pool, small workout room, free breakfast, and the cookies and milk at night. Very comfortable.
4 out of 5
by Charles

Posted 18-Sep-2017 on Hotels
Good breakfast, nice service, pool / hot tub did not look clean enough for me to use.