Ratings based on 281 Verified Reviews

They paid and stayed. We double-checked.
4.0 out of 5
85% of guests recommend
4.3 Room cleanliness
4.3 Service & staff
4.2 Room comfort
4.1 Hotel condition
Expedia Verified Reviews
They paid and stayed. We double-checked.
3out of 5
by A verified traveller

Good price, clean and very nice staff.

Posted 10-Jul-2016
Transition stop between Portland and Seattle after day at Mt. St. Helens. Parking lot was limited due to re-surfacing project made it tough on parking at times. Overall good stay with clean and comfortable accommodations. Staff was very nice and quick to respond. Would recommend to anyone.
5out of 5
by A verified traveller

Friendly staff

Posted 27-Jun-2016
The desk clerk even took time to take a photo of me and my daughter for me.
4out of 5
by A verified traveller from Westport,WA

Posted 24-Jun-2016
Hotel was as advertised. Staff was friendly and efficient. Family enjoyed the pool. Beds were comfortable.
5out of 5
by A verified traveller from central coast, california

Nice and comfortable.

Posted 22-May-2016
Pleasant atmosphere. Staff was friendly and very helpful. Room was comfortable and clean. Breakfast was good and 24 hour coffee always a plus. We would definitely come back to this hotel when in Tacoma.
Comment from Hotel Management
16-Jun-2016 by alexis@hiex.com, Hotel Management
Dear Happy Traveler, Thank you for providing such wonderful feedback regarding your stay at the Tacoma Holiday Inn Express Hotel & Suites. We are overjoyed you enjoyed a pleasant atmosphere, helpful friendly staff, and comfortable amenities. You can always count on us to keep 24 hour hot coffee available, and a delicious breakfast served early to jump start your day. We can't wait for you to return to our hotel! Until next time... Best regards, Alex K. Guest Services
2out of 5
by A verified traveller

Okay Hotel in a rough part of town

Posted 18-May-2016
Location: Stay elsewhere.
The hotel was a typical Holiday Inn Express, clean fairly new etc. it's just not in the best area of Tacoma, make sure you lock your car!
Comment from Hotel Management
16-Jun-2016 by alexis@hiex.com, Hotel Management
Dear The Gluru, Thank you for taking the time to provide feedback regarding your stay at the Tacoma Holiday Inn Express Hotel & Suites. We value you as a guest and appreciate you sharing about your experience. Our hotel is conveniently located close to local eateries, shopping and a wonderful movie theater. We offer a tasty complimentary hot breakfast, free wifi and comfortable amenities. We hope you enjoyed every minute of your stay. We encourage everyone to lock their car doors and not leave valuables in your vehicle as a rule of thumb when you travel to any location in order to avoid inconvenience. Your voice matters most to us! Thank you for staying and providing important feedback regarding your visit. Best regards, Alex K. Guest Services
4out of 5
by A verified traveller

Nice hotel outside Seattle downtown.

Posted 27-Apr-2016
Stayed only for a night, accessible to & from 5. Very comfortable bed, clean room.
Comment from Hotel Management
28-Apr-2016 by Alex, Hotel Management
Dear Anonymous, Thank you for taking the time to complete a review of your stay at the Tacoma Holiday Inn Express Hotel & Suites. It is awesome to hear your say was positively impacted due to the comfortable bed, clean hotel accommodations and easy access to I5. Everyone on our guest service team hopes you will return in the future so that we may accommodate your lodging needs. Best regards, Alex K. Guest Services
5out of 5
by Linda from Allyn, WA

Pleased

Posted 26-Apr-2016 on Hotels
We just needed a place to lay our heads after going to a crab feed in Tacoma.
Comment from Hotel Management
02-Jul-2016 by Management, Hotel Management
Dear Linda, Thank you for taking the time to share about your experience at the Tacoma Holiday Inn Express Hotel & Suites. We are extremely pleased to hear you gave our hotel 5 stars. We strive to make your stay comfortable, easy check & check out, and absolutely wanting you to return to our hotel in the future. We hope you will trust our hotel to provide your future lodging needs the next time you are in the Tacoma area. Best regards, Alex K. Guest Services
5out of 5
by susan from Newport Or

Great Front Desk Service

Posted 26-Apr-2016 on Hotels
I was especially impressed with the courtesy and professionalism of Donika at the front desk. She was wonderful and very accommodating. She is what every hotel needs at their front desk!
Comment from Hotel Management
02-Jul-2016 by Management, Hotel Management
Dear Susan, Thank you for such a warm review of your stay at the Tacoma Holiday Inn Express Hotel & Suites. I have passed on your kind words to Danica; she will be thrilled to hear you positively she impacted your stay. You will be happy to know Danica is our loyalty champion and loves to go above and beyond for each and every guest. Your 5 star review will be cherished by the rest of our guest service team as well. We hope you will return to our hotel in the future so that you can experience the same courtesy and professional demeanor from all of our staff. Thank you again for sharing your experience. Best regards, Alex K, Guest Services
5out of 5
by Michael Henning from San Diego, California

Very Hospitable

Posted 25-Apr-2016 on Hotels
This is where I stay when ever I come to Washington to visit my son and the employees are awesome so nice and friendly I always look forward to staying here when I come to Washington.
Comment from Hotel Management
02-Jul-2016 by Management, Hotel Management
Dear Michael Henning, Thank you for sharing such a wonderful review of your stay at the Tacoma Holiday Inn Express Hotel & Suites. We love that we have become your home away from home! You can always count on our staff to be nice, friendly and always eager to accommodate your lodging needs. Please know we value your feedback and appreciate you staying at our hotel whenever you come to the Tacoma area. Until next time... Best regards, Alex K. Guest Services
4out of 5
by A verified traveller

Posted 13-Apr-2016
Very clean and quiet Hotel very friendly staff had a Pool and sauna and a real workout room
Comment from Hotel Management
28-Apr-2016 by Alex, Hotel Management
Dear Anonymous, Thank you for taking the time to complete a review of your stay at the Tacoma Holiday Inn Express Hotel & Suites. We are pleased you enjoyed a clean quiet room, friendly staff, 24 hour pool/spa and newly added fitness equipment. We strive to anticipate your needs and far exceed what you could have expected. We sincerely hope you will return to our hotel so that we may accommodate your future lodging needs. Best regards, Alex K. Guest Services