Ratings based on 204 Verified Reviews

They paid and stayed. We double-checked.
4.0 out of 5
93% of guests recommend
4.2 Room cleanliness
4.2 Service & staff
4.2 Room comfort
4.0 Hotel condition
They paid and stayed.
We double-checked.
2 out of 5
by A verified traveller

Not a great, not a good experience

Posted 28-Aug-2015
Pros: It was convenient to the meeting place
Cons: Service, breakfast, shower, and definitely the mattress
Everything missed the mark and the bed was as hard as a rock.
3 out of 5
Recommended
for Everyone
by A verified traveller

Summer 2015

Posted 04-Aug-2015
The employees were nice and friendly. I called front desk to ask for more towels which took almost 30 mins. to get it. The pool was filled with so much chlorine. The room was clean and presentable however o found 2 hair clips by the refrigerator side. Breakfast was good. Didn't have to wait too long. I wouldn't mind staying here. My stay at all Holiday Inn Express has always be content.
4 out of 5
Recommended
for Everyone
by A verified traveller

Posted 29-Jun-2015
Das Hotel ist ein guter Ausgangspunkt für Unternehmungen in die Gegend südlich von Seatlle
Comment from Hotel Management
11-Jul-2015 by Management, Hotel Management
Dear Traveler, Thank you for taking the time to write us a review and give us feedback. I am very glad that you enjoyed your stay with us and you were able to take advantage of our convenient location. Sincerely, Amber P.
3 out of 5
Recommended
for Everyone
by A verified traveller from dallas

Short overnight stay

Posted 21-Jun-2015
Pros: The pricing and ease of access.
Cons: Difficult to say, stay was too short to evaluate properly.
Location: Away from airport and main traffic. Lots of eating places around and other accommodation.
For an overnight stay it was okay. It is clean and fairly quiet. Not a great view from our room. Breakfast was a simple affair, but adequate.
Comment from Hotel Management
12-Jul-2015 by Management, Hotel Management
Dear Chung, I am glad to hear that we were able to meet all of your needs during your recent overnight stay with us. Thank you for taking the time to write us a review and give us feedback and we hope to be able to welcome you back to the Tacoma area in the future. Sincerely, Amber P.
1 out of 5
Recommended
for Families
by Lee Ann from Houston, tX

Tired Hotel

Posted 31-May-2015 on Hotels
Pretty tired and run down. Room did not smell very good either. Not a great area of town.
Comment from Hotel Management
15-Aug-2015 by Management, Hotel Management
Dear Lee Ann, We appreciate you taking the time to write us a review and tell us about your stay. I am sorry that you left our location with that impression as we are constantly updating the hotel and making improvements. We do take all guest feedback seriously and want to thank you again for your feedback so that we can work with our maintenance and housekeeping staff to resolve any issues. Sincerely, Amber P
4 out of 5
Recommended
for Families
by Charles C from Los Angeles

Need White Noise in Your Room? Don't Book Here!!!

Posted 26-May-2015 on Hotels
Reception staff were excellent. The HVAC system in the room was not. I like to sleep with white noise which means I want a fan that runs all night. It's the best way to drown out traffic noise outside. The HVAC controls were "heat/cool," temperature adjustment (up/down), and fan speed: "auto," "low," or "high." Auto means the fan goes on and off with the unit. Don't want that. But "low" and "high" also go on and off all night. Hotel staff couldn't help. I went out and bought a box fan for $20 for nights 2, 3 and 4. If you're looking for an HVAC system with a fan that runs all night, don't book here. Their breakfast is nice.
Comment from Hotel Management
12-Jul-2015 by Management, Hotel Management
Dear Charles C, We appreciate you taking the time to write us a review and tell us about your stay. I am very happy to hear that our staff exceeded your expectations and that you were able to enjoy the complimentary breakfast in the morning. I am sorry that our air conditioner units did not include the settings you were looking for however I am glad that you were comfortable in every other aspect of your stay. Thank you again for taking the time to give us feedback. Sincerely, Amber P.
4 out of 5
Recommended
for Families
by Carolyn from Gulf Coast

I will be glad to stay again

Posted 13-May-2015 on Hotels
I would have given this Hotel 5 stars but the room we had only had one chair. It was very clean and everyone was very friendly and helpful.
Comment from Hotel Management
18-Jul-2015 by Management, Hotel Management
Dear Carolyn, Thank you for your review and for providing us with feedback about your room. I am so glad to hear that our staff was able to create a friendly atmosphere for you and that you enjoyed your stay. We look forward to being able to welcome you back during your next trip to Tacoma. Sincerely, Amber P.
5 out of 5
Recommended
for Everyone
by A verified traveller from spokane, Wa

Great room for great price!

Posted 11-May-2015
The room was clean and cozy. Pool is open 24/7. Would stay there again.
Comment from Hotel Management
16-May-2015 by Management, Hotel Management
Dear LuluM, I am very glad to hear that you were so comfortable in your room and that you were able to take advantage of the twenty-four hour pool. I am especially glad to hear that we can look forward to welcoming you back during your future trips to Tacoma and providing you with another great stay. Sincerely, Amber P.
3 out of 5
Recommended
for Couples
by LaQuasha from Portland

In The Clutch

Posted 11-May-2015 on Hotels
The stay was pleasant and comfortable. Location was convenient and easy to find. Close to food, shopping and entertainment. Original plans for the weekend fell apart but this updated and clean hotel helped fix that!
Comment from Hotel Management
18-Jul-2015 by Management, Hotel Management
Dear LaQuasha, I am overjoyed to hear that we were able to help turn around your weekend and provide you with a great experience. We truly appreciate you picking our location and taking the time out of your day to tell us about your experience with us. I am also glad to hear that you were able to take advantage of our convenient location. We do hope to be able to welcome you back during your future trips to the Tacoma area and provide you with another great stay. Sincerely, Amber P.
4 out of 5
Recommended
for Families
by Dan from Idaho

Would stay again

Posted 08-May-2015 on Hotels
Rooms were great, big TV. Parking lot was a bit cramped.