Exterior

Reviews of Holiday Inn Express Hotel & Suites Tacoma Downtown, an IHG Hotel

2.5 out of 5

Reviews

8.8

Excellent

Rating 10 - Excellent. 589 out of 1007 reviews" "
Rating 8 - Good. 265 out of 1007 reviews" "
Rating 6 - Okay. 82 out of 1007 reviews" "
Rating 4 - Poor. 37 out of 1007 reviews" "
Rating 2 - Terrible. 34 out of 1007 reviews" "

9.2/10

Cleanliness

9.0/10

Staff & service

8.4/10

Amenities

9.0/10

Property conditions & facilities

8.6/10

Eco-friendliness

Reviews

8/10 Good

Roselia

Travelled with family, Travelled with family and small children
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
It was downtown Tacoma
Stayed 1 night in Mar 2024
Response from Lucia Lemus on 26 Mar 2024
Thanks for staying with us. We appreciate your feedback!

10/10 Excellent

Terri

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Great location for conventions; easy on/off freeway access. Staff was friendly and helpful.
Stayed 1 night in Jan 2024
Response from Nichole Thurston - Guest Services Manager on 23 Mar 2024
We are overjoyed to hear you had a lovely time staying with us, and that you found our location convenient for your stay.

10/10 Excellent

LISA

Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
It was such a nice stay. Bed was comfy. Staff was very friendly. Parking was secure so I had no worries about my vehicle.
Stayed 1 night in Mar 2024
Response from Nichole Thurston - Guest Services Manager on 18 Mar 2024
We are over joyed to hear you had a great stay with us, and that parking left you feeling secure and confident.

10/10 Excellent

Kevin, Tumwater

Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Ideal for Tacoma dome and downtown Tacoma.
Stayed 1 night in Mar 2024
Response from Nichole Thurston - Guest Services Manager on 18 Mar 2024
Thank you for the lovely review.

8/10 Good

Dora, Denver

Just checked in with great gals. Made my day!
Stayed 1 night in Mar 2024
Response from Nichole Thurston - Guest Services Manager on 18 Mar 2024
We are ecstatic to hear you enjoyed your check in and our staff. Thank you for the wonderful comments I'll pass them along to the ladies.

6/10 Okay

David

Disliked: Staff & service, amenities
Didn’t offer a late checkout and construction started inside the building at 7am. I should expect to be warned of specific conditions. Poor communication on their part.
Stayed 1 night in Mar 2024
Response from Nichole Thurston - Guest Services Manager on 9 Mar 2024
Hello, I'm very sorry we did not have late check outs available for your stay, unfortunately there are a limited quantity daily. I'm looking into why our Renovation notice is no longer active for Expedia, Thank you for bringing it to our attention. I apologize construction noise was a problem they should not start that early and I will address it with our crew. We hope you will give us another change to meet and exceed your expectations after our construction has completed.

8/10 Good

Megan

Travelled with family and small children
Liked: Cleanliness, staff & service
I would have rated it higher, but they were under construction in areas.
Stayed 1 night in Feb 2024
Response from Nichole Thurston - Guest Services Manager on 8 Mar 2024
Thank you for your review.

8/10 Good

Stefannie

Liked: Cleanliness, staff & service, property conditions & facilities
Nice, but no hot tub
Stayed 1 night in Feb 2024
Response from Lucia Lemus on 4 Mar 2024
Thanks for staying with us. We appreciate your feedback!

10/10 Excellent

Calvin

Travelled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Nice Motel. Easy checkin, clean and good value. Parking and brkfast included. Convenient location to Tacoma downtown and local EQC casino
Stayed 1 night in Feb 2024
Response from Nichole Thurston - Guest Services Manager on 2 Mar 2024
Thank you for the wonderful review! We are overjoyed to hear you had a great stay and an easy check in.

10/10 Excellent

john

Business traveller
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Easy to walk to areas to det a drink or something to eat
Stayed 1 night in Feb 2024
Response from Lucia Lemus on 26 Feb 2024
Thank you for taking the time to tell us about your experience at Holiday Inn Express Tacoma Downtown. Please know that your feedback is extremely valuable to us. We use feedback, such as yours, to continuously make changes to our brand to improve the guest experience. We hope that you will give us the opportunity to serve you again in the future. Again, thank you for choosing Holiday Inn Express.

6/10 Okay

Nancy

Liked: Cleanliness, property conditions & facilities
Property was clean and quiet did the job. It’s under construction so there is some inconveniences but nothing to horrible. The night clerk seemed to be on the phone and was annoyed that I interrupted her to ask about a place to eat. The hair dryer in the room sounded d like a rock crusher when started, got hot and smelled bad and did nothing but smell bad and was very loud. It should be replaced it’s actually a fire hazard
Stayed 1 night in Feb 2024
Response from Lucia Lemus on 26 Feb 2024
Thank you for choosing Holiday Inn Express and for taking the time to provide feedback about your experience at Holiday Inn Express TACOMA DOWNTOWN. I would like to start by apologizing to you for not meeting your expectations. We strive to make each stay as pleasant and comfortable as possible, and we will use your comments to coach our team in order to provide a better experience in the future. I hope you will give us a chance by staying with us again to show you that your unsatisfactory stay was an exception.

6/10 Okay

Hector Juan

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 3 nights in Feb 2024
Response from Lucia Lemus on 26 Feb 2024
Thanks for staying with us. We appreciate your feedback!

10/10 Excellent

Gary

Stayed 1 night in Feb 2024
Response from Lucia Lemus on 20 Mar 2024
Thanks for staying with us. We appreciate your feedback!

2/10 Terrible

Gabriel

Liked: Staff & service
Dont trust Expedia with certain amenities. We specifically chose this Hotel because of a pool and continental breakfast. They no longer have a pool. Really put a drag on our plans with our kids. Ive learned I need to call and verify moving forward. Hotel and staff were great otherwise.
Stayed 1 night in Feb 2024
Response from Lucia Lemus on 20 Feb 2024
Thank you for taking the time to tell us about your experience at Holiday Inn Express Tacoma Downtown. Please know that your feedback is extremely valuable to us. We use feedback, such as yours, to continuously make changes to our brand to improve the guest experience. We hope that you will give us the opportunity to serve you again in the future. Again, thank you for choosing Holiday Inn Express.

10/10 Excellent

Jan

Liked: Cleanliness, staff & service, property conditions & facilities
Very enjoyable stay
Stayed 1 night in Feb 2024
Response from Lucia Lemus on 20 Feb 2024
Thanks for staying with us. We appreciate your feedback!

10/10 Excellent

Cassy

Travelled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Easy walk to the convention center! Great breakfast. Pool was closed and garage elevator was dirty
Stayed 1 night in Feb 2024
Response from Lucia Lemus on 20 Feb 2024
Thanks for staying with us. We appreciate your feedback!

10/10 Excellent

Ronald

Business traveller
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
10/10 amazing great staff. Jackie and the night front desk staff were top notch with customer service! I am new to the area and had lots of questions and they were very helpful. The room itself was very clean, bed comfortable, and the room was spacious with nice furniture.
Stayed 1 night in Feb 2024
Response from Lucia Lemus on 11 Feb 2024
Thank you for taking the time to tell us about your experience at Holiday Inn Express Tacoma Downtown. Please know that your feedback is extremely valuable to us. We use feedback, such as yours, to continuously make changes to our brand to improve the guest experience. We hope that you will give us the opportunity to serve you again in the future. Again, thank you for choosing Holiday Inn Express.

8/10 Good

Hope

Liked: Cleanliness, staff & service, property conditions & facilities
Nice area in Tacoma to walk around especially for seeing the glass bridge and museum, as well as UW.
Stayed 1 night in Feb 2024
Response from Lucia Lemus on 20 Feb 2024
Thanks for staying with us. We appreciate your feedback!

10/10 Excellent

Justine

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 5 nights in Jan 2024
Response from Lucia Lemus on 8 Feb 2024
Thanks for staying with us. We appreciate your feedback!

10/10 Excellent

JIMMY

Travelled with group
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Great place to stay if you’re attending an event at the tocoma dome
Stayed 3 nights in Feb 2024
Response from Lucia Lemus on 7 Feb 2024
Thank you for taking the time to tell us about your experience at Holiday Inn Express Tacoma Downtown. Please know that your feedback is extremely valuable to us. We use feedback, such as yours, to continuously make changes to our brand to improve the guest experience. We hope that you will give us the opportunity to serve you again in the future. Again, thank you for choosing Holiday Inn Express.

8/10 Good

Samantha

Disliked: Cleanliness, property conditions & facilities
Stayed 4 nights in Feb 2024
Response from Lucia Lemus on 7 Feb 2024
Thanks for staying with us. We appreciate your feedback!

8/10 Good

Auzha

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 2 nights in Feb 2024
Response from Lucia Lemus on 7 Feb 2024
Thanks for staying with us. We appreciate your feedback!

10/10 Excellent

Cathal

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 1 night in Jan 2024
Response from Lucia Lemus on 29 Jan 2024
Thanks for staying with us. We appreciate your feedback!

2/10 Terrible

Cassie

Stayed 1 night in Jan 2024
Response from Lucia Lemus on 20 Mar 2024
Thanks for staying with us. We appreciate your feedback!

10/10 Excellent

Ezra

Stayed 1 night in Jan 2024
Response from Lucia Lemus on 20 Mar 2024
Thanks for staying with us. We appreciate your feedback!

10/10 Excellent

Kathleen

Travelled with group
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Very conveniently located near Museums and nice restaurants.
Stayed 3 nights in Jan 2024
Response from Lucia Lemus on 29 Jan 2024
Thank you for taking the time to tell us about your experience at Holiday Inn Express Tacoma Downtown. Please know that your feedback is extremely valuable to us. We use feedback, such as yours, to continuously make changes to our brand to improve the guest experience. We hope that you will give us the opportunity to serve you again in the future. Again, thank you for choosing Holiday Inn Express.

6/10 Okay

John

Business traveller, Travelled with partner
The hotel was under a major renovation at the time of our stay, which we were unaware of. After the first night we had to change rooms due to hammering and drilling noise. But all the staff were very nice, helpful and accommodating. The complimentary breakfast was above average. The location is fantastic for tourists who might want to visit the major attractions; walking distance for many. And there are a few restaurants, pubs right in the area, also walking distance. When the renovation is completed, I’m certain it will warrant a much higher rating.
Stayed 3 nights in Jan 2024
Response from Lucia Lemus on 26 Jan 2024
Thank you for taking the time to tell us about your experience at Holiday Inn Express Tacoma Downtown. Please know that your feedback is extremely valuable to us. We use feedback, such as yours, to continuously make changes to our brand to improve the guest experience. We hope that you will give us the opportunity to serve you again in the future. Again, thank you for choosing Holiday Inn Express.

2/10 Terrible

Jennifer

Stayed 2 nights in Jan 2024
Response from Lucia Lemus on 16 Jan 2024
Thanks for staying with us, We appreciate your feedback!

10/10 Excellent

Nicholas

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Response from Lucia Lemus on 11 Feb 2024
Thanks for staying with us. We appreciate your feedback!

8/10 Good

Joe

Travelled with partner
Liked: Cleanliness
Stayed 3 nights in Dec 2023
Response from Lucia Lemus on 1 Jan 2024
Thanks for staying with us. We appreciate your feedback!

10/10 Excellent

Tim

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 2 nights in Dec 2023
Response from Lucia Lemus on 28 Dec 2023
Thank you for taking the time to tell us about your experience at Holiday Inn Express Tacoma Downtown. Please know that your feedback is extremely valuable to us. We use feedback, such as yours, to continuously make changes to our brand to improve the guest experience. We hope that you will give us the opportunity to serve you again in the future. Again, thank you for choosing Holiday Inn Express.

4/10 Poor

steve

Travelled with family
Liked: Property conditions & facilities
Disliked: Room comfort
Not happy
On their website it read indoor pool. My grandkids were very excited but when we checked in I was told the pool was closed and it has been closed for quite awhile. If I knew before I would have stayed somewhere where else. This is clearly false advertising. Secondly, the beds were extremely uncomfortable. You actually sunk in them. I am 76 and have arthritis so my sleep was off and on and woke up with soreness and back pain. We, all also had to have our key cards rekeyed. The night clerk said, it could demagnetize, I know she missed keyed them. She didn’t even say she was sorry. The room was clean. Shower had good pressure. The breakfasts were very good. I believe I should be compensated for the false advertisement.
Stayed 2 nights in Dec 2023
Response from Lucia Lemus on 29 Dec 2023
Thank you for choosing Holiday Inn Express and for taking the time to provide feedback about your experience at Holiday Inn Express TACOMA DOWNTOWN. I would like to start by apologizing to you for not meeting your expectations. We strive to make each stay as pleasant and comfortable as possible, and we will use your comments to coach our team in order to provide a better experience in the future. I hope you will give us a chance by staying with us again to show you that your unsatisfactory stay was an exception.

8/10 Good

David

Travelled with family
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Great staff.
Staff was friendly and made checking-in easy. The breakfast was a notch above. Thumbs up over typical.
Stayed 3 nights in Dec 2023
Response from Lucia Lemus on 27 Dec 2023
Thank you for taking the time to tell us about your experience at Holiday Inn Express Tacoma Downtown. Please know that your feedback is extremely valuable to us. We use feedback, such as yours, to continuously make changes to our brand to improve the guest experience. We hope that you will give us the opportunity to serve you again in the future. Again, thank you for choosing Holiday Inn Express

2/10 Terrible

Ashequeuddin

Stayed 1 night in Dec 2023
Response from Lucia Lemus on 16 Jan 2024
Thanks for staying with us, We appreciate your feedback!

6/10 Okay

Miguel

Stayed 1 night in Dec 2023
Response from Lucia Lemus on 15 Jan 2024
Thanks for staying with us, We appreciate your feedback!

10/10 Excellent

Rick

Business traveller
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 4 nights in Dec 2023
Response from Lucia Lemus on 22 Dec 2023
Thanks for staying with us, We appreciate your feedback!

6/10 Okay

Miriam

Liked: Cleanliness, staff & service
Stayed 1 night in Dec 2023
Response from Lucia Lemus on 19 Dec 2023
Thanks for staying with us. We appreciate your feedback!

10/10 Excellent

hui

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Very good.
Stayed 2 nights in Dec 2023
Response from Lucia Lemus on 19 Dec 2023
Thanks for staying with us. We appreciate your feedback!

10/10 Excellent

Mario

Business traveller
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Stayed 1 night in Dec 2023
Response from Guest Service Supervisor on 14 Dec 2023
Thanks for staying with us, we appreciate your feed back!

10/10 Excellent

Brooke

Travelled with family
Liked: Cleanliness, amenities, property conditions & facilities
the lobby was very nice, the rooms were very clean and comfy. we stayed for 1 night and then got another room the next night. it was all wonderful until i looked at my bank statement. there was $205 in extra charges. they say i have to call the agency to discuss it but the charges are from them and not from the agency.
Stayed 1 night in Dec 2023
Response from Lucia Lemus on 14 Dec 2023
Thank you for choosing Holiday Inn Express and for taking the time to provide feedback about your experience at Holiday Inn Express TACOMA DOWNTOWN. I would like to start by apologizing to you for not meeting your expectations. We strive to make each stay as pleasant and comfortable as possible, and we will use your comments to coach our team in order to provide a better experience in the future. I hope you will give us a chance by staying with us again to show you that your unsatisfactory stay was an exception.

8/10 Good

Brad

Business traveller
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Good breakfast options
Staff was great. No recycle bins yet they claim "green" for having a way to request no house cleaning. No guide channel on the TV. Several restaurants in area. Good breakfast options.
Stayed 2 nights in Nov 2023
Response from Lucia Lemus on 14 Dec 2023
Thank you for choosing Holiday Inn Express and for taking the time to provide feedback about your experience at Holiday Inn Express TACOMA DOWNTOWN. I would like to start by apologizing to you for not meeting your expectations. We strive to make each stay as pleasant and comfortable as possible, and we will use your comments to coach our team in order to provide a better experience in the future. I hope you will give us a chance by staying with us again to show you that your unsatisfactory stay was an exception.

10/10 Excellent

Stephanie

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 1 night in Nov 2023
Response from Guest Service Supervisor on 12 Dec 2023
Thank you for staying with us, we appreciate your feed back!

8/10 Good

Paul

Travelled with partner
Liked: Cleanliness, property conditions & facilities
Disliked: Amenities
Was do in the price of the parking. 15$ per night? Wasn’t even in a busy area. At least there was street parking available for free. Pool and hot were closed.
Stayed 3 nights in Nov 2023
Response from Lucia Lemus on 14 Dec 2023
Thank you for choosing Holiday Inn Express and for taking the time to provide feedback about your experience at Holiday Inn Express TACOMA DOWNTOWN. I would like to start by apologizing to you for not meeting your expectations. We strive to make each stay as pleasant and comfortable as possible, and we will use your comments to coach our team in order to provide a better experience in the future. I hope you will give us a chance by staying with us again to show you that your unsatisfactory stay was an exception.

10/10 Excellent

Maria

Travelled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Excellent staff
Stayed 2 nights in Nov 2023
Response from Guest Service Supervisor on 12 Dec 2023
Thank you for staying with us. we hope to see you again, we appreciate your feed back!

2/10 Terrible

Angela, Tacoma

Travelled with family
We planned a surprise staycation for our son’s 10th birthday. He loves a hotel pool! Unfortunately, the hotel is under going renovations and the pool is permanently closed. That was not indicated on Expedia or the hotel website. We were very disappointed and just turned around and went home.
Stayed 1 night in Nov 2023
Response from Lucia Lemus on 14 Dec 2023
Thank you for choosing Holiday Inn Express and for taking the time to provide feedback about your experience at Holiday Inn Express TACOMA DOWNTOWN. I would like to start by apologizing to you for not meeting your expectations. We strive to make each stay as pleasant and comfortable as possible, and we will use your comments to coach our team in order to provide a better experience in the future. I hope you will give us a chance by staying with us again to show you that your unsatisfactory stay was an exception.

10/10 Excellent

Wilber

Stayed 1 night in Nov 2023
Response from Guest Service Supervisor on 12 Dec 2023
Thanks for staying with us, we appreciate your feed back!

10/10 Excellent

Amanda

Stayed 1 night in Nov 2023
Response from Guest Service Supervisor on 12 Dec 2023
Thanks for staying with us, we appreciate your feed back!

10/10 Excellent

Lawrence

Travelled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
We used this location for it proximity to the Dome. We saw Tool there and it was awesome. Hotel is great and clean. Many walkable restaurants and pubs.
Stayed 3 nights in Oct 2023
Response from Guest Service Supervisor on 12 Dec 2023
Thank you for taking the time to tell us about your experience at Holiday Inn Express Tacoma Downtown. Please know that your feedback is extremely valuable to us. We use feedback, such as yours, to continuously make changes to our brand to improve the guest experience. We hope that you will give us the opportunity to serve you again in the future. Again, thank you for choosing Holiday Inn Express.

10/10 Excellent

OLUTOSIN

Liked: Cleanliness, staff & service, property conditions & facilities
Free breakfast.
Stayed 1 night in Nov 2023
Response from Guest Service Supervisor on 12 Dec 2023
Thanks for staying with us, we appreciate your feed back!

10/10 Excellent

Rebecca

Travelled with family
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Close and comfy
I was happy to find a comfortable and well appointed place so close to st Joseph hospital for an otherwise unpleasant trip to Tacoma. Thanks for being a refuge.
Stayed 1 night in Nov 2023
Response from Guest Service Supervisor on 12 Dec 2023
Thank you for taking the time to tell us about your experience at Holiday Inn Express Tacoma Downtown. Please know that your feedback is extremely valuable to us. We use feedback, such as yours, to continuously make changes to our brand to improve the guest experience. We hope that you will give us the opportunity to serve you again in the future. Again, thank you for choosing Holiday Inn Express.