Ratings based on 456 Verified Reviews

They paid and stayed. We double-checked.
4.3 out of 5
93% of guests recommend
4.6 Room cleanliness
4.5 Service & staff
4.5 Room comfort
4.5 Hotel condition
Expedia Verified Reviews
They paid and stayed. We double-checked.
4out of 5
by A verified traveller from Sacramento

Overall a nice hotel.

Posted 25-Jul-2016
A clean basic hotel. The parking garage was a little tight. Not much to see outside the hotel.
5out of 5
by A verified traveller

Posted 03-Jul-2016
Room was very clean and breakfast was great!! I would recommend it
4out of 5
by A verified traveller

Nice place to stay

Posted 13-Jun-2016
The issue I had was house cleaning knocking on my door around 8:00 or 8:30 and what seem like every two more times what felt like every 30min. When check out was at 12:00
4out of 5
by A verified traveller

Nice hotel but in a broken down part of town.

Posted 29-Apr-2016
We stayed for a softball tournament our daughter was in at a field near by. It worked out great for us.
Comment from Hotel Management
12-May-2016 by Brandi , Hotel Management
Dear Anonymous, Thank you for being our guests at the Holiday Inn Express & Suites Tacoma Downtown while attending your daughter's softball tournament. We hope to have you as our guests again in the future. Thank you, Brandi Hanley General Manager
4out of 5
by A verified traveller from Missouri

Nice hotel within walking distance of downtown

Posted 25-Apr-2016
Within walking distance to restaurants and comedy club.
Comment from Hotel Management
29-Apr-2016 by Brandi , Hotel Management
Dear SPetee, Thank you for being our guest at the Holiday Inn Express & Suites Tacoma Downtown while attending a event at the Tacoma Comedy Club. We hope to have you as our guests in the future again. Thank you, Brandi Hanley General Manager
4out of 5
by Patrick from Picardie

Confortable

Posted 20-Apr-2016 on Hotels
Hôtel agréable avec un grand parking. Bon petit-déjeuner. Chambre spacieuse avec une belle vue sur le Mont Rainier si le temps le permet. Des musées à proximité. Bien situé pour aller à l'aéroport de Tacoma le lendemain.
Comment from Hotel Management
02-Jul-2016
Dear Patrick, Thank you for being our guest at the Holiday Inn Express & Suites Tacoma Downtown. We love to hear that you enjoyed our complimentary Express Start breakfast and the view of Mount Rainier in your spacious guest room. We hope to have you as our guest in the future. Thank you, Brandi Hanley General Manager Cher Patrick , Merci d'être notre invité à l'hôtel Holiday Inn Express & Suites Tacoma Downtown . Nous aimons entendre que vous avez apprécié notre petit déjeuner Express Start gratuit et la vue sur le mont Rainier dans votre chambre spacieuse . Nous espérons vous avoir comme notre invité à l'avenir. Je vous remercie, Brandi Hanley Directeur général
1out of 5
by kerrie from North of Tacoma

Do not stay here

Posted 19-Apr-2016 on Hotels
My stay was unfortunate. There was a massive fire across the street. Because of the fire, the hotel lost its electricity. The fire occurred at 1:00am. The hotel failed to inform us of the fire and the reason behind the outage. We were on the backside of the hotel and clueless. Phones were out so calling the front desk could not happen. We finally found out why we had no power when we entered our floor's dark hallway and asked another guest. In the morning, we did not have a shower (no hot water), could not make coffee but most importantly had to "feel" our way down five flights of stairs in the dark. The emergency lights were out and there were no hotel employees to help us or even inform us on what had happened. When we finally did make it to the lobby the employees did not have safety plan and we're making excuses for not helping guests down the dark stairs. Obviously paying $160 a night should guarantee a hot shower and coffee, but most importantly, $160 a night should guarantee my safety.
Comment from Hotel Management
16-Jul-2016 by Brandi, Hotel Management
Dear kerrie, We apologize that there was a fire that happened across the street. We do apologize this affected our entire hotel and all guests. Thank you for your feedback. Thank you, Brandi Hanley General Manager
5out of 5
by Gail

This traveller left a rating score only Posted 17-Apr-2016 on Hotels
4out of 5
by Charlotte

Posted 15-Apr-2016 on Hotels
Very nice.
5out of 5
by A verified traveller from seattle, wa

Great place to stay for a concert!

Posted 14-Apr-2016
We weren't sure about doing another late night concert in Tacoma. But, we were very glad we did. The hotel was great. Easy check in, clean, nice room, comfortable beds and a small fridge. We walked to the Swiss for dinner and pre- funk. Awesome place! Then a short walk to the free light rail to the show. We will definitely stay here again!