Ratings based on 620 Verified Reviews

4.4 out of 5
93% of guests recommend
4.7 Room cleanliness
4.5 Service & staff
4.5 Room comfort
4.5 Hotel condition
Expedia Verified Reviews
5 out of 5
Recommended
for Everyone
by A verified traveller from Tacoma, WA

Wonderful staff; friendly and clean hotel.

Posted 22-Jan-2018
The staff was very friendly and accommodating. Clean rooms and great breakfast options. Enjoyed my stay.
5 out of 5
Recommended
for Everyone
by A verified traveller from Tucson, AZ

Posted 15-Jan-2018
Easy, hassle-free experience. Staff were efficient, friendly, and helpful. Everything worked in the room, nice breakfast.
4 out of 5
by A verified traveller from Lake Tapps,Wa

Great location

Posted 15-Jan-2018
The room was very spacious, modern and clean. I was disappointed with the pool, while it was operational, it was small for the hotel. So if you go during a busy time the pool is constatly full of screaming kids. The pool and pool room were both pretty cold, and there was not enough towels. If I needed to stay in downtown Tacoma again I would probably stay here again because of the central location, and the lovely rooms.
4 out of 5
Recommended
for Everyone
by A verified traveller from Oakland

Great Holiday Inn Express

Posted 14-Jan-2018
Best Holiday Inn Express I've ever stayed in is this one in Tacoma. Great staff, great rooms, great location!
3 out of 5
by A verified traveller from Bellingham, WA

Nice room..noisy.

Posted 13-Jan-2018
Pros: It was clean.
Cons: Pay per view; and a refrigerator.
Location: It was too close to the railroads; however, it was close to Tacoma Dome and other downtown experiences.
It was a nice room but it was too close to the trains. Too noisy. Also, there was no refrigerator. And there was no pay-per-view - only basic cable. We had to catch our tv viewing in progress..no watching from when we turned on the tv and no watching movies when we were ready to settle down into our room. Nice room, but disappointing amenities with this visit.
4 out of 5
Recommended
for Everyone
by A verified traveller

Nice hotel

Posted 29-Dec-2017
Easy access and parking, nice room, clean and comfortable.
Comment from Hotel Management
15-Jan-2018 by General Manager, Hotel Management
Thank you for taking time to leave us feedback. We are glad to know your had a pleasant stay. We look forward to being able to accommodate you again in the future!
4 out of 5
Recommended
for Everyone
by A verified traveller

Pillows and bed are amazingly comfortable.

Posted 18-Dec-2017
Pillows and bed are amazingly comfortable. Systems were down for check in and again for check out, but other than that all was amazing. Great stay.
5 out of 5
Recommended
for Everyone
by A verified traveller

Nice staff, convenient location.

Posted 15-Dec-2017
Pros: Clean, accessible, friendly staff, cheap secured parking, decent internet
Location: Unfamiliar with the area, but there seems to be a couple of popular restaurant/bars across the street.
Check in was a breeze, and Heather was very friendly and fun to talk to. Room was nice, and clean! Thanks for the great stay.
Comment from Hotel Management
17-Dec-2017 by General Manager, Hotel Management
Thank you for your kind review! We will be sure to let her know how you enjoyed her services! We hope to see you again in the future!
3 out of 5
Recommended
for Everyone
by A verified traveller

Posted 11-Dec-2017
Good stuff. Clean, comfortable. Good location. Close to attractions.
4 out of 5
Recommended
for Everyone
by A verified traveller from Seattle

Posted 11-Dec-2017
Convenient location in Tacoma, and a good value. We stayed for just one night so didn't take advantage of the pool or anything, but felt comfortable.