I purchased the executive king room, which was suppose to have a fridge which I wanted. I called a few hours before checking in to double check that there would be a fridge before I bought food. They told me your room comes with a fridge, and if there isn't one in there they would bring one up to us, so I bought food/drinks. Get to the room, no fridge and they told us they wont bring us one. Were very rude. We even asked for extra ice buckets so we could chill our stuff, they even said no to that. What's the point of paying extra for amenities and we don't even get them?
Comment from Hotel Management
09-Aug-2017 by General Manager, Hotel Management
We apologize greatly about your experience. We here at the Holiday Inn Express family try our very best to deliver a great guest service experience. If you wish to contact management on this issue please do not hesitate to do so.
We hope you can give us another chance in the future to assist you and show that this stay was not our typical service.