Ratings based on 563 Verified Reviews

4.4 out of 5
93% of guests recommend
4.7 Room cleanliness
4.5 Service & staff
4.5 Room comfort
4.5 Hotel condition
Expedia Verified Reviews
4 out of 5
Recommended
for Everyone
by A verified traveller

Good location for the university

Posted 17-Aug-2017
Otherwise kind of in the middle of no where. Bus and link close, but you have to walk down a steep hill to get there.
2 out of 5
by A verified traveller

Unhappy

Posted 02-Aug-2017
I purchased the executive king room, which was suppose to have a fridge which I wanted. I called a few hours before checking in to double check that there would be a fridge before I bought food. They told me your room comes with a fridge, and if there isn't one in there they would bring one up to us, so I bought food/drinks. Get to the room, no fridge and they told us they wont bring us one. Were very rude. We even asked for extra ice buckets so we could chill our stuff, they even said no to that. What's the point of paying extra for amenities and we don't even get them?
Comment from Hotel Management
09-Aug-2017 by General Manager, Hotel Management
We apologize greatly about your experience. We here at the Holiday Inn Express family try our very best to deliver a great guest service experience. If you wish to contact management on this issue please do not hesitate to do so. We hope you can give us another chance in the future to assist you and show that this stay was not our typical service. Brieanna Hudson General Manager
4 out of 5
Recommended
for Everyone
by A verified traveller from Seattle

Clean hotel a bit of a walk from downtown

Posted 31-Jul-2017
Pros: Nice room and comfortable bed.
Cons: The evening staff didn't seem particularly helpful.
Location: A bit far from downtown to walk.
The hotel was very clean and parking was gated and easily accessible for guests. It was about a 20 minute walk from the main downtown bars and restaurants. Even though it only looks like 6 blocks on a map, they are large blocks. The check in staff was great and friendly. At night, we were trying to buy some snacks and water and the staff was not especially welcoming or helpful. We had to ask if we could pay at the counter because they didn't want to proactively tell us how the process was. Overall, the hotel is nice and clean. And most of the staff was friendly and helpful.
Comment from Hotel Management
09-Aug-2017 by General Manager, Hotel Management
Thank you Becky for taking time to leave us a review! We are glad to hear you enjoyed the Downtown Tacoma mobility along with our friendly staff! We do apologize about your experience with the later evening staff and will take this feedback back to the team so we can improve and deliver that high standard of guest service we love and strive to give! We hope you can give us another chance in the future to serve you and show your stay was an exception. Brieanna Hudson General Manager
5 out of 5
Recommended
for Everyone
by A verified traveller from phoenix

Very nice hotel. Recommended.

Posted 16-Jul-2017
Excellent hotel. Will recommend. Clean and staff were great.
4 out of 5
Recommended
for Everyone
by A verified traveller from tualatin,or

Nice hotel, odd location

Posted 02-Jul-2017
Once I navigated the rundown industrial district and odd diagonal outside parking to check in,all was well.no restaurant.no close store to buy snacks,no microwave. Nice morning breakfast.
5 out of 5
Recommended
for Everyone
by A verified traveller from e wenatchee

view of downtown that was gorgeous!

Posted 29-Jun-2017
Pros: The pool, the breakfast, the beds and pillows. The beautiful decor and how comfortable everything was. Great personable staff!
Location: We walked around the university next door. Its near some great restaurants including the Old Spaghetti Factory. About 10 to 15 min from Point Defiance
We came to town to go to the zoo. The hotel was lovely. The rooms were spotless with every accommodation. We have 4 little kids and they had a great time there. We had lots of room and we never heard a neighbor. The pool was so perfect, not cold like some hotels.. :) The breakfast had little omelets and a pancake machine.With lots more options as well. The helping you sleep guide was awesome, and the pillows just perfect. We will be back!
5 out of 5
Recommended
for Everyone
by A verified traveller from Walla Walla

Great Place

Posted 26-Jun-2017
Pros: Location, easy access to I5, easy parking, great bed & pillows, great breakfast (omelettes, biscuits & gravy, pancakes, sweet rolls, cereals)
Cons: Nothing, had no issues during my stay.
Location: Lots of food/drink options, a few blocks to the light rail station that takes you to the Tacoma Dome station (and it was free), close to UW Tacoma
In Tacoma to see Roger Waters @ the Tacoma Dome. Never been there and never stayed in Tacoma, so it was all new to me. Will stay here again if I ever go to an event at the Tacoma Dome. Hotel staff was very helpful and friendly. Parking was cheap and probably could have even found parking on the street since I arrived early. Was happy that my room was available despite arriving at 1:00.
5 out of 5
Recommended
for Everyone
by A verified traveller from tavoma, WA

When pigs fly!

Posted 26-Jun-2017
We had two nights here, second time staying here. Great location for concerts, and walking around town.
4 out of 5
Recommended
for Everyone
by A verified traveller

Great Hotel

Posted 30-May-2017
Pros: Location was very convenient, nice rooms, friendly staff.
Location: Perfect for attending events at Tacoma Dome. Easy and inexpensive to Uber or Lyft over to Venue. Close to downtown as well.
Very nice, clean, comfortable hotel. We attended a concert at Tacoma Dome and spent time in downtown Tacoma and along the pier. Hotel was easy and accessible to these spots. Would highly recommend staying here. Great value!
4 out of 5
Recommended
for Everyone
by A verified traveller from Texas

Nice comfortable room

Posted 23-May-2017
The staff was extremely informative and helpful. The facilities were very clean. There was a large variety of breakfast items at the free breakfast and the room was spacious. The beds were clean amd comfortable