Exterior

Reviews of Garner Auburn - Seattle, an IHG Hotel

2.5 out of 5

Reviews

8.0

Very good

Rating 10 - Excellent. 401 out of 1004 reviews" "
Rating 8 - Good. 346 out of 1004 reviews" "
Rating 6 - Okay. 123 out of 1004 reviews" "
Rating 4 - Poor. 68 out of 1004 reviews" "
Rating 2 - Terrible. 66 out of 1004 reviews" "

8.2/10

Cleanliness

8.6/10

Staff & service

7.6/10

Amenities

8.0/10

Property conditions & facilities

7.8/10

Eco-friendliness

Reviews

8/10 Good

Jennifer

Travelled with family
Liked: Cleanliness, staff & service, property conditions & facilities
It was actually very clean and quiet it was a nice place the bathroom light could have been better and the bed made my back hurt but overall it was a nice place to stay thank you
Stayed 2 nights in Mar 2024
Response from Edelyn on 20 Mar 2024
Thank you for staying with us Jennifer, we appreciate your feedback. Have a great day!

10/10 Excellent

Steven

Travelled with partner
Liked: Staff & service, amenities, property conditions & facilities
All was very nice, just wish that they had coffee making machine in the rooms.
Stayed 1 night in Mar 2024
Response from Edelyn on 14 Mar 2024
Thank you for your wonderful review Steven, we appreciate your business. Have a great week!

6/10 Okay

Billy

Stayed 2 nights in Mar 2024
Response from - The Staff at Garner Auburn - Seattle on 25 Mar 2024
Billy, thank you for your rating. If there are any specific areas where we can improve, please feel free to share them with us. We hope to have the opportunity to welcome you back and provide you with a better experience in the future.

10/10 Excellent

Susana

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Room was clean and water hot/cold ran smoothly a lot of parking available
Stayed 1 night in Mar 2024
Response from Edelyn on 6 Mar 2024
Thank you for staying with us Susana, we look forward on your next visit.

10/10 Excellent

Millie

Travelled with group
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Wonderful rooms and a clean property in general! Loved the Dove products in the bathroom!
Stayed 1 night in Mar 2024
Response from Edelyn on 6 Mar 2024
Thank you for your wonderful review Millie. Have a great week!

10/10 Excellent

Mark

Liked: Cleanliness, staff & service, property conditions & facilities
Easy to find
Stayed 1 night in Mar 2024
Response from Edelyn on 6 Mar 2024
Thank you for leaving us review Mark, have a great rest of the week!

8/10 Good

Manson

Travelled with family, Travelled with pets
Liked: Cleanliness, staff & service
Carpet was dirty so a change is needed, other that was a great stay.
Stayed 3 nights in Feb 2024
Response from Edelyn on 6 Mar 2024
My apology for not exceeding your expectations. We assure you that your concern will be address. Thank you for staying with us. Have a great rest of the week.

8/10 Good

Steven

Travelled with partner
Liked: Amenities
No local TV channels
Stayed 1 night in Feb 2024
Response from Edelyn on 6 Mar 2024
Thank you for staying with us, we appreciate your business. We can assure you that the issue with the tv will be resolve. Have a great day!

8/10 Good

Nicola

Travelled with family
Liked: Cleanliness, property conditions & facilities
Clean room. Very comfy beds. Good customer service. Dog friendly. No pool.
Stayed 3 nights in Feb 2024
Response from Edelyn on 6 Mar 2024
Thank you for choosing our hotel, Nicola, have a great week.

10/10 Excellent

Martin

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
The staff here is amazing. They are always friendly, smiling and so helpful.
Stayed 1 night in Feb 2024
Response from Edelyn on 6 Mar 2024
Hi Martin,Thank you for staying here at the Garner hotel and leaving a wonderful review. We appreciate your business. Have a great week!

10/10 Excellent

Dylan

Travelled with group
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Good cleaning smelling hallways and a great hot tub. Room was awesome loved the sampler room addition.
Stayed 2 nights in Feb 2024
Response from Edelyn on 6 Mar 2024
Hi Dylan,Thank you for staying here at the Garner hotel and leaving us a wonderful review. We appreciate your business. Have a great week!

8/10 Good

Luis

Liked: Cleanliness, staff & service, property conditions & facilities
.
Stayed 1 night in Feb 2024
Response from Edelyn on 6 Mar 2024
Hello Luis,Thank you for staying here at the Garner hotel. We appreciate your business. Have a great week!

10/10 Excellent

Mike

Stayed 1 night in Feb 2024
Response from Edelyn on 21 Mar 2024
Thank you, Mike, for staying with us! We appreciate your your business. Have a great day!

8/10 Good

omar

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 2 nights in Jan 2024
Response from Edelyn on 6 Mar 2024
Hi Omar,Thank you for staying here at the Garner hotel. We appreciate your business. Have a great week!

10/10 Excellent

Martin

Business traveller
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Despite having a TV remote that didn’t work right and another patron that was less than quiet it was a far better experience than what I had at a different hotel down the road.
Stayed 1 night in Jan 2024
Response from Edelyn on 6 Mar 2024
Hi Martin,Thank you for staying here at the Garner hotel and leaving us a review. We appreciate your business. Have a great week!

10/10 Excellent

Jonathan

Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Nice place. Very nice staff!
Stayed 1 night in Jan 2024
Response from Edelyn on 6 Mar 2024
Hi Jonathan,Thank you for staying here at the Garner hotel and leaving us a wonderful review. We appreciate your business. Have a great week!

10/10 Excellent

Kristin, SeaTac

Business traveller
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Nice property, kind of hidden away from the main street. Seems safe, will know for sure if my vehicle isn't broken into tonight. :)
Stayed 1 night in Jan 2024
Response from Edelyn on 6 Mar 2024
Hi Kristin,Thank you for staying here at the Garner hotel. We appreciate your business. Have a great week!

8/10 Good

joseph

Business traveller
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
The room was clean and the staff was very helpful
Stayed 1 night in Oct 2023

6/10 Okay

Lawrence

Response from Edelyn on 6 Mar 2024
Thank you for staying here at the Garner hotel. We appreciate your business. Have a great week!

10/10 Excellent

Tina

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 1 night in Dec 2023

8/10 Good

ashley

Stayed 1 night in Dec 2023

4/10 Poor

drew

What I liked was it was close to my job. Employees were nice. The hotel was average. The last night there they did not service my room. They came in the room and opened up the curtains and left the do not disturb sign on the door without cleaning or doing anything to the room. Besides that, the employees were nice.
Stayed 1 night in Dec 2023

10/10 Excellent

Lindsay

Stayed 1 night in Dec 2023

6/10 Okay

Charmae

Travelled with pets
Liked: Cleanliness, staff & service
Disliked: Amenities
I was in room 113. The room itself was perfect; clean and cozy and updated. The location was very noisy. If there was a quiet hour/time, it wasn’t enforced. I was awakened dozens of times by loud people up and down the halls and outside my window. The lock of said window was broken which made me feel unsafe. The closest exit door needs a soft closing update because people constantly slammed it open and let it slam shut which also woke me up dozens of times.
Stayed 2 nights in Dec 2023

6/10 Okay

CRYSTAL

Liked: Staff & service
NO COFFEE IN THE ROOM, NO CUPS OR ICE BUCKET. A BIT EXPENSIVE FOR LACK LUSTER SERVICE.
Stayed 1 night in Dec 2023

10/10 Excellent

Refael

Business traveller, Travelled with pets
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Quite clean and good customer service
Stayed 1 night in Dec 2023

6/10 Okay

Brian

It was right next to a main road off the freeway so constant traffic noise not to mention the over priced taco time next it the hotel. I would of checked out and went someplace else but I paid for it before hand next time I'll do my research before hand.
Stayed 3 nights in Nov 2023

10/10 Excellent

Russell

Travelled with family
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 1 night in Nov 2023

6/10 Okay

Jens

Travelled with family
Liked: Cleanliness
One lamp did not work and was never looked at or attempted to fix. Room was not cleaned 2nd day of stay.
Stayed 3 nights in Nov 2023

2/10 Terrible

Joel

Travelled with partner
Liked: Property conditions & facilities
Disliked: Amenities
This is the second time we have stayed at this property in the last two years. The area is much rougher than our first visit. We were given a room on the first floor at the very end of the building so that is where we parked. The next morning we woke up to our vehicle missing its catalytic converter. We spoke with the morning staff and were informed that the pm staff had access to the cameras and would assist us. When we returned that evening the pm staff was rude and basically called us liars to our face. She accused us of not having a catalytic converter on our vehicle when we checked in and then had the gall to question why we parked in the rear parking lot to begin with. If the staff is aware that it’s a shady area and parking in the rear of the motel is unsafe then why wouldn’t they let us know upon check-in or better yet do something about it. I would not recommend this property to anyone and it makes me question if I should continue to use Red Lion Properties in other cities.
Stayed 2 nights in Nov 2023
Response from General Manager on 24 Nov 2023
Dear Joel,My apologies for the experienced you might have in our property. After reviewing the cameras, no one went near close to your vehicle the night you stayed with us. If you need a copy of the surveillance, please let us know. If there is anything else that we can further assist you with, please let us know. Thank you

4/10 Poor

Tanya

Liked: Cleanliness, staff & service
Stayed 1 night in Nov 2023

4/10 Poor

Melissa

Travelled with group
Disliked: Cleanliness, amenities
The boxspring was broken on one of the queen beds in the room. Cops blocking a car when we checked in. Sirens all night and a train very near the area that woke me up at least 3 times. I will never recommend this place or stay here again. The previous reviews fooled me into thinking this was a good place to stay for a casino concert. If this is the best, I’ll go to concerts elsewhere. No thank you. Not even for $Free$ breakfast.
Stayed 1 night in Nov 2023
Response from General Manager on 24 Nov 2023
Dear Melissa,Thank you for staying with us. My apologies for the inconvenience that you have experienced. There are some things that beyond our control, unfortunately. I hope you'll give us a chance to better serve you.

2/10 Terrible

gurjit

Stayed 1 night in Sep 2023

10/10 Excellent

Luis

Stayed 1 night in Nov 2023

8/10 Good

Diana

Liked: Staff & service, property conditions & facilities
Stayed 1 night in Nov 2023
Response from Red Lion Frontdesk. on 18 Nov 2023
The staff at Red Lion is glad you enjoyed your stay!

6/10 Okay

Debbie

Travelled with partner
I told the gals at the desk that when you flush the toilet in our room it sounded like is was about ready to explode. On you must have been in room 216. They knew this and still put people in the room.
Stayed 1 night in Nov 2023
Response from General Manager on 24 Nov 2023
Thank you for staying with us and letting us know the problem in the room you stayed in. Rest assured that it will be taken care of immediately.

10/10 Excellent

Tianna

Stayed 1 night in Nov 2023

10/10 Excellent

Tiffany

Travelled with group
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
The property was clean.
Stayed 3 nights in Nov 2023
Response from Red Lion Frontdesk. on 13 Nov 2023
The staff at Red lion is glad you enjoyed your stay!

10/10 Excellent

Bruce

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 1 night in Nov 2023
Response from Red Lion Frontdesk. on 13 Nov 2023
The staff at Red Lion is glad you enjoyed your stay!

10/10 Excellent

Marco

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Excellent Choice for the Price in an excellent location in Auburn WA
Stayed 1 night in Nov 2023
Response from Red Lion Frontdesk. on 7 Nov 2023
We are glad you enjoyed your stay with us! The staff at Red Lion hopes to see you soon!

4/10 Poor

Mark

Disliked: Staff & service, property conditions & facilities
Stayed 1 night in Oct 2023
Response from Red Lion Frontdesk. on 7 Nov 2023
The staff at Red Lion is glad you enjoyed your stay with us! We hope to see you again soon!

10/10 Excellent

Daniel

Liked: Amenities
I liked everything.
Stayed 1 night in Oct 2023
Response from Red Lion Frontdesk. on 7 Nov 2023
The staff at Red Lion is glad you enjoyed your visit with us! We as a team do our best to exceed our guests expectations. Hope to see you again soon!

6/10 Okay

farhan

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
As soon as i slept in my bed, i developed severe rash all over my body. I had to take a cold shower and take benadryl in order it for to subside. The rooms are not deep cleaned nor are the sheets changed.
Stayed 1 night in Oct 2023
Response from General Manager on 24 Nov 2023
Thank you for staying with us. My apologies for the experienced you had. This is not acceptable, and rest assured that it will be addressed. If there's anything that I can help you with, please let me know.

10/10 Excellent

Sione

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 1 night in Oct 2023
Response from Red Lion Frontdesk. on 7 Nov 2023
The staff at Red Lion is glad you enjoyed your stay with us! We hope to see you again soon!

8/10 Good

mark

Stayed 1 night in Oct 2023
Response from Red Lion Frontdesk. on 18 Nov 2023
The staff at Red Lion is glad you enjoyed your stay!

10/10 Excellent

SANDRA, Maple Valley

Travelled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Check-in was easy-peasy. Ready for me when I stepped up to the counter. Friendly staff.
Stayed 1 night in Oct 2023
Response from Red Lion Frontdesk. on 7 Nov 2023
The staff at Red Lion does our best as a team to exceed our guests expectations. We are glad you enjoyed your stay! We hope to see you again soon!

10/10 Excellent

Shawna

Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Clean, friendly staff, great breakfast
Stayed 1 night in Oct 2023
Response from Red Lion Frontdesk. on 7 Nov 2023
The staff at Red Lion works as a team to help exceed our guests expectations. We are glad you enjoyed your stay and hope to see you soon again!

10/10 Excellent

Angela

Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
We always choose to stay here when we go to visit Tacoma. Love it thank you!
Stayed 3 nights in Oct 2023
Response from Red Lion Frontdesk. on 7 Nov 2023
The staff at Red Lion works as a team to help exceed our guests expectations. We are glad you enjoyed your stay and hope to see you soon again!

8/10 Good

Elizabeth

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Pleasant stay
We stayed only 2 nights, but enjoyed our stay.
Stayed 2 nights in Oct 2023
Response from Red Lion Frontdesk. on 7 Nov 2023
The staff at Red Lion is glad you enjoyed your stay. We hope to see you soon again!

8/10 Good

Verified traveller

Liked: Cleanliness, staff & service, property conditions & facilities
Good weather in Auburn, WA
It was quite convenient for Maple Valley. The room was fine & clean, though I would recommend no carpet in rooms that allow dogs! Luckily our dog is well-behaved, & doesn't bark Altogether, it was a good experience with helpful front desk staff.
Stayed 2 nights in Oct 2023
Response from Red Lion Frontdesk. on 7 Nov 2023
The staff at Red Lion works as a team to help exceed our guests expectations. We are glad you enjoyed your stay and hope to see you soon again!