Ratings based on 277 Verified Reviews

They paid and stayed. We double-checked.
3.6 out of 5
74% of guests recommend
3.9 Room cleanliness
3.9 Service & staff
3.7 Room comfort
3.7 Hotel condition
Expedia Verified Reviews
They paid and stayed. We double-checked.
5out of 5
by A verified traveller

was good

Posted 21-Jul-2016
a little crowded with four adults in a double but we were close famly and made out okay.
2out of 5
by A verified traveller from Casper, WY

Extended stay, however cooking may be interesting

Posted 19-Jul-2016
Pros: Room was very clean, the bed was comfortable, and the desk space was adequate for what I needed.
Cons: The "Grab 'N Go" breakfast. I would have thought more if you would have at least taken the muffins out of the package.
Location: Convenient location to Chambers Bay Golf Course and park as well as the greater Tacoma area.
I was surprised to find all of the cabinets empty when I arrived. There was a 2 burner electric stovetop, a small microwave, and a refrigerator with the doors on the wrong side (opened to the wall so it was tough to get into). I found a note that said if I needed anything to stock the kitchen (dishes, pans, toaster, coffee maker, collander, etc) I could place an order and they would fill it for me. It wasn't convenient, but did get to cook my own dinner. Competitors of their's have fully stocked rooms including condiments. I was surprised that this hotel didn't trust their guests enough to stock the kitchen.
Comment from Hotel Management
25-Jul-2016 by Manager, Hotel Management
Thank you for taking the time to tell us about your experience. Please know that your feedback is extremely valuable to us. We use feedback, such as yours, to continuously make changes to our brand to improve our guest’s experience. My apologies that the dishes weren't in your room upon arrival. Our policy is to make sure that the dishes are washed and sanitized after each guest visit. Thank you for bringing it to our attention this policy needs to be looked at, and this will be brought up in discussion for future visits. We hope that you will give us the opportunity to serve to you in the future.
2out of 5
by A verified traveller from Tacoma, WA

Smelled Like Pot

Posted 02-Jul-2016
Pros: The price was the only good thing about this hotel. However, I will pay more next time for a nicer place,
Cons: More signage outside and at the check in counter. Fix the faulty fire alarm that turned out to be the problem and why it went off early in the morning
Location: The mall and several fast food joints were nearhy.
My non-smoking room smelled like pot whe I walked in. Running the air conditioning was the only way I could tolerate it. A full trash can was left under the kitchenette sink. The towels and sheets were rough and scratchy...very uncomfortable. The front entrance was not marked as the check in area. I walked in and no one was around, and the facility laundry door was open and in operation.. very noisy. I wasn't sure if I was at the check in desk as there was no sign or bell to ring to get the staff's attention. The girl finally showed up after 15 minutes. The morning of my second da, the fire alarm went off at around 5:30 a.m. Everyone hustled outside and waited for about 20 minutes for he fire crew to do their insoection, the gave the 'all clear' for us to return to our rooms. I walked back up the 4 flights of stairs as the only, small elevator was too crowded. At the top of the stairs, a bag of trash had been left under the sign that was posted, 'REFUGE AREA'. It was probably misread as 'REFUSE AREA'.
Comment from Hotel Management
11-Jul-2016 by Manager, Hotel Management
Thank you for taking the time to tell us about your experience. My apologies that your room smelled, you found trash under your kitchen sink, and the towels and sheets were rough and scratchy. I will be taking your survey as an opportunity to show our house keeping staff and use it as a tool for retraining. I will also remind my front desk staff to put the sign on the counter to alert arriving guests that they are away from the desk helping another guest. I would also like for you to know that we do have a new fire alarm system on order and are anxiously awaiting its arrival. Please know that your feedback is extremely valuable to us. We use feedback, such as yours, to continuously make changes to our brand to improve our guest’s experience. We hope that you will give us the opportunity to serve to you in the future.
1out of 5
by A verified traveller

Never more disgusted!

Posted 29-Jun-2016
They have bedbugs and not clean! And the continental breakfast was more of a Costco free for all..
5out of 5
by A verified traveller from Seattle wa.

Stay

Posted 27-Jun-2016
Great stay! Will come back again. Wonderful. Very clean. Went beyond my expectations.
Comment from Hotel Management
30-Jun-2016 by Manager, Hotel Management
Thank you for your nice words in your review. I am glad to read that you had an excellent stay with us. Thank you again for sharing your comments with us. We look forward to hosting you again in the future.
5out of 5
by Domunique

This traveller left a rating score only Posted 27-Apr-2016 on Hotels
2out of 5
by Jonathan

Posted 21-Apr-2016 on Hotels
The lobby was a mess. The garbage in the bathroom had not been changed. There was makeup powder on the toilet. The sheets were wrinkly and felt used.
Comment from Hotel Management
16-Jul-2016 by Manager, Hotel Management
I appreciate you taking the time to write a review of your experience with us. Please accept our apologies for the cleanliness issues you experienced. To uphold our company’s high standards, I will be reviewing our room inspection procedures with our staff as well as retraining our housekeeping staff to ensure each guest has a comfortable stay. Our team is committed to satisfying our guests, so we are very thankful for your feedback. We would love to have another chance to provide you with a better experience at our hotel the next time you're in town.
3out of 5
by A verified traveller

Comfortable, easy access to UPS and Tacoma mall

Posted 20-Apr-2016
Pros: Parking, comfortable bed.
Cons: Wifi was very slow in room.
Comfortable bed, easy access, grab and go breakfast.
Comment from Hotel Management
02-May-2016 by Manager, Hotel Management
Thank you for taking the time to tell us about your experience. It’s great to read that we were able to accommodate your needs with our convenient location and provide you with a comfortable stay. Thank you again for posting your review. I do hope that you will return to our hotel, or any of our other brand locations, in the future.
1out of 5
by Maria Erica

This traveller left a rating score only Posted 19-Apr-2016 on Hotels
3out of 5
by A verified traveller

Posted 16-Apr-2016
Pros: location to downtown
Basic hotel - pillows and bed was "flat". no hair dryer or limited bathroom ammenities
Comment from Hotel Management
29-Apr-2016 by Manager, Hotel Management
Thank you for sharing your experience with us. Please accept our apologies that we were unable to meet your expectations. We provide additional toiletries as well as hair dryers upon request at the front desk upon request. In response to your feedback, I will make sure we are clearly communicating our amenities during guest arrivals as well as reviewing our bedding to ensure it is up to standard. Thanks to your feedback, we can continue to work on providing an exceptional stay for all of our guests. We would love to have another chance to provide you with a better experience at our hotel the next time you're in town.