Ratings based on 364 Verified Reviews

3.5 out of 5
71% of guests recommend
3.8 Room cleanliness
3.8 Service & staff
3.6 Room comfort
3.6 Hotel condition
Expedia Verified Reviews
3 out of 5
by A verified traveller from pacific northwest

Close hotel to Tacoma Dome for concert

Posted 07-Nov-2017
Large rooms, small beds and unclean. Smelled of cigarettes and blood on bathroom floor and shower curtain. Kitchenette for long stays. However freezer had food pieces frozen on bottom. Great location to Tacoma Dome and Tacoma Mall. Check in parking lot was a nightmare. Staff quite pleasant
Comment from Hotel Management
07-Nov-2017 by Hotel Management, Hotel Management
Thank you for being our guest. We are happy to know you liked our location and that your overall experience was pleasant. With that said, we are sorry for the cleanliness issues you experienced here. We will address this matter with our housekeeping associates immediately to take corrective action so that it does not happen again. We hope the positive aspects of our visit will encourage you to choose us again in the future. Sincerely, Hotel Management
2 out of 5
by A verified traveller

Posted 03-Oct-2017
Pros: Good location
Cons: Cleanliness and don’t claim there’s breakfast
It says breakfast but it’s granola bars and coffee. There was garbage under the bed.
Comment from Hotel Management
03-Oct-2017 by Hotel Management, Hotel Management
Thank you for choosing to stay at our hotel. We are so sorry for the cleanliness issue you had and for your disappointment with our breakfast offerings. We will be sure to share your concerns with our Food & Beverages team to see where we can make improvements. We hope you give us another chance to serve you better in the future. Sincerely, Hotel Management
3 out of 5
Recommended
for Everyone
by A verified traveller from Tacoma, WA

Staff was helpful and the bed was comfortable.

Posted 23-Aug-2017
Pros: Comfortable bed
Cons: Not sure.
Location: Within walking distance to restaurants and Tacoma Mall for shopping. If needed, the busline is nearby and access to I-5 is less than a mile.
No dishes or silverware in the rooms. No coffee maker as advertised. It appeared that there were guests staying very long-term, or perhaps living semi-permanently at this property.
Comment from Hotel Management
24-Aug-2017 by General Manager, Hotel Management
Thank you for taking the time to share your feedback. Although you liked our convenient location, I am sorry for not meeting your expectations. Please know to ensure cleanliness of kitchenware upon check-in, brand standards require us to make these items available at the front desk rather than leaving them in the suites. We hope you will consider us again the next time you are in this area. Sincerely, General Manager
2 out of 5
by Jonathan

Would not stay here again.

Posted 21-Aug-2017 on Hotels
busy weekend, and we arrived late (11pm.) The suite room we reserved had water leaking from ceiling, and it took the night manager about 45 minutes to get us two single rooms. breakfast was muffins in plastic and granola bars, instant oatmeal in the lobby. no coffee was left either morning. no towels in one room. only shampoo, no conditioner. overall pretty dismal.
Comment from Hotel Management
23-Aug-2017 by Manager, Hotel Management
Jonathan, we sincerely apologize for not meeting your expectations which led to a disappointing stay. While it’s always our attempt to deliver a pleasant visit for every guest, sometimes we fall short. Your concerns have been shared with each department involved in an effort to work more diligently from this point forward. We regret the inconvenience caused, and please consider staying with us again for a much-improved experience the next time your travels bring you this way. Sincerely, General Manager
5 out of 5
by A verified traveller

Posted 20-Aug-2017 on Hotels
Comment from Hotel Management
22-Aug-2017 by Manager, Hotel Management
We appreciate your visit to Extended Stay America. Thanks for the five-star feedback, and we hope to see you again soon. Sincerely, General Manager
3 out of 5
by Patricia

Posted 08-Aug-2017 on Hotels
Comment from Hotel Management
09-Aug-2017 by Manager, Hotel Management
Patricia, thank you for choosing to stay at our hotel. We are sorry that your experience was not so pleasant. We hope we will have another occasion to meet your expectations. Sincerely, General Manager
3 out of 5
Recommended
for Everyone
by A verified traveller

Posted 07-Aug-2017
Pros: Staff, especially at the front desk were friendly and accommodating .
Cons: Entrance area rug/carpet was dirty and the area had a very "musty" smell. The carpeting in general was not very clean.
Location: A large Mall located across the street. Easy access to public transportation
For being located near a freeway, the room was quiet/clean (except the carpet) and the air conditioning was excellent.
Comment from Hotel Management
09-Aug-2017 by General Manager, Hotel Management
Thanks for evaluating your stay. We are glad you to read you liked our attentive service and that our location was perfect for your needs. That being said, we are sorry for the cleanliness issue you encountered at our hotel and regret the inconvenience it caused. I am concerned about your experience and have immediately brought this to the attention of our housekeeping for review and action. We truly hope you will consider giving us another opportunity to serve you. Sincerely, General Manager
3 out of 5
by A verified traveller from Boise, ID

Close to Tacoma Mall

Posted 03-Aug-2017
Pros: Room was fairly quiet at night.
Cons: Make more hair dryers available to guests... better yet, install them in the rooms.
Would have been much better had they been able to provide a hair dryer. My wife hasn't had to pack a hair dryer for over 10 years. The front desk said they had "very few" and were unable to locate one. Also gated parking wasn't very secure... people tailgating guests into the parking log.
Comment from Hotel Management
05-Aug-2017 by General Manager, Hotel Management
Todd, thank you for your visit. Although you enjoyed your overall time with us and liked our convenient location, we are sorry that we missed meeting some of your expectations and regret the inconvenience caused. I will be sure to share your concern with the management to see where we can make improvements. We appreciate you being our guest and hope to have the opportunity to serve you and your wife better in the future. Sincerely, General Manager
1 out of 5
by A verified traveller from portland

Sketchy area, sketchy guests

Posted 31-Jul-2017
Initially I thought it was just an old facility but when dark came i feared for my kid and my safety. I can't believe the price I paid for the room. I checked out at 10pm didn't even stayed the night
Comment from Hotel Management
02-Aug-2017 by General Manager, Hotel Management
Tania, please accept our sincere apologies for not living up to your expectations. We strive to provide wonderful hospitality to all of our guests, but we obviously let you down. Your feedback is important to us, and we will use it to improve our facilities going forward. We regret the inconvenience caused and to you and your family and hope you will consider giving us a second chance in the future. Sincerely, General Manager
1 out of 5
by bruce

A nite at the Dump

Posted 26-Jul-2017 on Hotels
Breakfast was a joke, energy bar and packaged rolls, really bad area full of drug addicts , only stayed there to go to a concert at the Tacoma Dome
Comment from Hotel Management
28-Jul-2017 by Manager, Hotel Management
Thank you for taking the time to write a review of your stay. We take these matters very seriously and appreciate you bringing this to our attention. We hope to have the opportunity to provide you with a better stay in the future. General Manager