Horrible Frustrating Experience
This hotel advertises long term stays; on the counter is a nice card listing all if the amenities that come with the room. However, our room had one (1) plastic cup (1) wash rag (1) hand towel. I ran to the nearest store to pick up soft drinks and plastic cups. When we went to open the bottles - no opener. NO anything! Not a bowl, utensil, none of the dishes or pots and pans on the amenity card -nothing. The next morning as I hurried to get ready for a business appointment, I found there was no shampoo; luckily I had one from another hotel at the bottom of my suitcase which should have solved the problem - except as I hurried to get ready, NO Hairdryer!! The cheapest motels have shampoo and hairdryers.
The first night my husband cut his arm and bled on the sheets. He reported this to the front desk, wanting to make sure they would change the sheets. They would, for an extra $10. When I asked why the rooms were not equipped as advertised, the front desk clerk said "we don't like to leave items in the rooms because if not used then they get dusty or dirty". Wow, you rent them out so infrequently that the glasses/dishes/silverware/bottle openers and hair dryers get dirty?
This was a nightmare experience. We have stayed at Extended Stay hotels in the past, actually stayed at this location about 10 years ago. At that time the room was fully equipped.
Comment from Hotel Management
29-Jun-2017 by General Manager, Hotel Management
Bonnie, thank you for sharing your experience. We apologize for not living up to your expectations. Our hotel is designed for guests staying a week or more at a time, who prefer a home-like living experience, so they often bring their own bath amenities such as hairdryers and toiletries. We certainly understand why you may have found our amenities a bit different than traditional hotels. Please know to ensure cleanliness of the kitchenware our brand standard requires us to keep these items at the front desk. All these items are available and complimentary at the front desk at any time. We hope you will give us another chance to prove we are committed to providing outstanding guest service.