Ratings based on 346 Verified Reviews

3.6 out of 5
73% of guests recommend
3.9 Room cleanliness
3.8 Service & staff
3.7 Room comfort
3.6 Hotel condition
Expedia Verified Reviews
3 out of 5
Recommended
for Everyone
by A verified traveller from Tacoma WA

Close to shopping and restaurants

Posted 05-Jul-2017
Everything about the hotel itself is mediocre Not too much of anything Only complaint is ease of access for wheelchairs needs to improve.
Comment from Hotel Management
06-Jul-2017 by General Manager, Hotel Management
Stella, we appreciate you staying with us. We are pleased you had an overall nice visit and loved our location. Your feedback is important to us as it will help us to improve our facilities and amenities going forward. We hope to have the opportunity of welcoming you back soon. Sincerely, General Manager
1 out of 5
by A verified traveller from Gig Harbor, WA

Horrible Frustrating Experience

Posted 25-Jun-2017
Pros: The location, although the signage is so poor that we had to go around the long blocks twice before finding the small hotel sign
Cons: Everything
Location: This hotel is near the Tacoma Mall, restaurants and I-5
This hotel advertises long term stays; on the counter is a nice card listing all if the amenities that come with the room. However, our room had one (1) plastic cup (1) wash rag (1) hand towel. I ran to the nearest store to pick up soft drinks and plastic cups. When we went to open the bottles - no opener. NO anything! Not a bowl, utensil, none of the dishes or pots and pans on the amenity card -nothing. The next morning as I hurried to get ready for a business appointment, I found there was no shampoo; luckily I had one from another hotel at the bottom of my suitcase which should have solved the problem - except as I hurried to get ready, NO Hairdryer!! The cheapest motels have shampoo and hairdryers. The first night my husband cut his arm and bled on the sheets. He reported this to the front desk, wanting to make sure they would change the sheets. They would, for an extra $10. When I asked why the rooms were not equipped as advertised, the front desk clerk said "we don't like to leave items in the rooms because if not used then they get dusty or dirty". Wow, you rent them out so infrequently that the glasses/dishes/silverware/bottle openers and hair dryers get dirty? This was a nightmare experience. We have stayed at Extended Stay hotels in the past, actually stayed at this location about 10 years ago. At that time the room was fully equipped.
Comment from Hotel Management
29-Jun-2017 by General Manager, Hotel Management
Bonnie, thank you for sharing your experience. We apologize for not living up to your expectations. Our hotel is designed for guests staying a week or more at a time, who prefer a home-like living experience, so they often bring their own bath amenities such as hairdryers and toiletries. We certainly understand why you may have found our amenities a bit different than traditional hotels. Please know to ensure cleanliness of the kitchenware our brand standard requires us to keep these items at the front desk. All these items are available and complimentary at the front desk at any time. We hope you will give us another chance to prove we are committed to providing outstanding guest service. Sincerely, General Manager
3 out of 5
Recommended
for Business Travellers
by A verified traveller

Posted 27-May-2017
easy place to stay, nothing special, but the bed was comfortable
Comment from Hotel Management
28-May-2017 by General Manager, Hotel Management
Thank you for choosing us. We are glad to read you had a comfortable stay with us and that you liked all that we have to offer. It was a pleasure having you as our guest, and we hope to see you again soon. Sincerely, General Manager
5 out of 5
by AUTUMN

Best staff at a great room ideal location

Posted 18-Apr-2017 on Hotels
Upon my arrival I was greeted by a very courteous staff member who checked me in quickly. I actually have never had such a great experience with any hotel staff like I did at the extended stay. They were hands down the most polite and courteous and professional staff I've ever encountered. The room was nice and it was a great deal for the price. The location was perfect too
Comment from Hotel Management
20-Apr-2017 by Manager, Hotel Management
AUTUMN, thank you for the fantastic review of Extended Stay America- Tacoma – South. I am thrilled to read that our associates made such a wonderful impression. My team will be glad to know their efforts were key in making your stay with us so enjoyable. Thanks again for your feedback. We hope you will be back to see us again soon. Sincerely, General Manager
4 out of 5
Recommended
for Everyone
by A verified traveller from Los Angeles, CA

Comfortable hotel

Posted 18-Apr-2017
Good location, less than 15 minutes away from University of Puget Sound. Comfortable and clean room.
Comment from Hotel Management
18-Apr-2017 by General Manager , Hotel Management
Juliana, thanks for taking the time to share your experience at Extended Stay America - Tacoma - South. We are so glad to know our location was convenient for your trip and that you had a restful stay with us. We appreciate your business and hope you will come and see us again soon. Sincerely, General Manager
5 out of 5
by A verified traveller

Posted 12-Apr-2017 on Hotels
The hotel was clean and the front desk staff always helpful. You may not see them because they have a desk behind a corner. Just say Hello! and they're right there. I had a family situation come up and needed to change my room. They were totally helpful in refunding my last non refundable night and letting me rebook a two bedroom instead of one bedroom. The hotel is right across from the Tacoma Mall so great for shopping and eating. Also fast food places across the other street. In the evening you can smell supper cooking, but the ventilation system clears it out quickly. We didn't use the wifi so can't comment on that. Since the rooms have kitchens the breakfast is a grab and go with coffee (including decaf), oatmeal, muffins, and a selection of granola bars. The kitchen refrigerator is full sized. We were on the 4th floor and still had plenty of hot water. I would definitely stay here again.
Comment from Hotel Management
14-Apr-2017 by Manager, Hotel Management
It was our pleasure having you as our guest at Extended Stay America - Tacoma – South. We are delighted to know you loved the excellent service provided by our front desk associates and our location being perfect for your needs. We can’t wait to welcome you back soon. Sincerely, General Manager
4 out of 5
by A verified traveller

Posted 01-Apr-2017 on Hotels
Comment from Hotel Management
03-Apr-2017 by Manager, Hotel Management
Many thanks for posting such a wonderful experience regarding your stay at Extended Stay America - Tacoma - South. Impressing our guests is our top priority, so we are glad that you were left with a good impression. It was a pleasure serving you, and we hope to see you again soon. Sincerely, General Manager
2 out of 5
by A verified traveller from Tri Cites, Washington

Never Again

Posted 01-Apr-2017
Pros: The staff. They are very friendly, courteous and accommodating.
Cons: Most everything else.
Location: Not far from the Tacoma Dome. Across the street from the mall.
The staff at this hotel is great. That is the only good thing I can say about it. The walls are so thin we could hear the guy in the next room snoring. That was the second night. The first night he stayed up until 3 am talking and laughing with his friends. The first thing you notice about this place when you enter is the unpleasant odor. I don't know if it extends to the entire hotel, but it was present on the first and second floors. The pillows here are like sleeping on flat rocks. So uncomfortable. If you're going to stay here, I'd suggest bringing your own pillows and some earplugs. The fact that you have to ask for shampoo or a hair dryer I guess I can understand. It is, after all, an extended stay hotel. But I would never recommend staying here for a night or two.
Comment from Hotel Management
03-Apr-2017 by General Manager , Hotel Management
Bonnie, thank you for evaluating your stay. We are glad to know you liked our convenient location and courteous associates. However, I am sorry your sleep was disturbed by noise from nearby guests. Our front desk is available to address this issues, as we would have been happy to try and resolve it or move you to another suite. We hope you will return as we would love to provide you with a better experience. Sincerely, General Manager
1 out of 5
by Nicole

Clean up your act Extended Stay!

Posted 20-Mar-2017 on Hotels
There was vomit on the desk and chair in our room when we checked in. The front desk said our room had been cleaned and came up to check on it but by that time we had cleaned up the mess. We were afraid to walk around that room in bare feet as the carpet was a mess. I will never stay here again and neither should anyone else. Clean up your act Extended Stay!
4 out of 5
by A verified traveller

Posted 19-Mar-2017 on Hotels
I like that housekeeping wasn't invading my space every day. I was originally put in a room where the bathtub leaked horribly, so they moved me to another room. The service was very good, but a bit perfunctory. Smiles would be nice when dealing with guests!
Comment from Hotel Management
28-Apr-2017 by Manager, Hotel Management
Thank you for taking the time to share your experience. I am glad you were pleased with our housekeeping policy and the service. Thank you again for your review. We look forward to seeing you in the future, should your travels bring you back to our area.