Ratings based on 356 Verified Reviews

3.5 out of 5
72% of guests recommend
3.9 Room cleanliness
3.8 Service & staff
3.6 Room comfort
3.6 Hotel condition
Expedia Verified Reviews
3 out of 5
Recommended
for Everyone
by A verified traveller from Tacoma, WA

Staff was helpful and the bed was comfortable.

Posted 23-Aug-2017
Pros: Comfortable bed
Cons: Not sure.
Location: Within walking distance to restaurants and Tacoma Mall for shopping. If needed, the busline is nearby and access to I-5 is less than a mile.
No dishes or silverware in the rooms. No coffee maker as advertised. It appeared that there were guests staying very long-term, or perhaps living semi-permanently at this property.
Comment from Hotel Management
24-Aug-2017 by General Manager, Hotel Management
Thank you for taking the time to share your feedback. Although you liked our convenient location, I am sorry for not meeting your expectations. Please know to ensure cleanliness of kitchenware upon check-in, brand standards require us to make these items available at the front desk rather than leaving them in the suites. We hope you will consider us again the next time you are in this area. Sincerely, General Manager
3 out of 5
Recommended
for Everyone
by A verified traveller

Posted 07-Aug-2017
Pros: Staff, especially at the front desk were friendly and accommodating .
Cons: Entrance area rug/carpet was dirty and the area had a very "musty" smell. The carpeting in general was not very clean.
Location: A large Mall located across the street. Easy access to public transportation
For being located near a freeway, the room was quiet/clean (except the carpet) and the air conditioning was excellent.
Comment from Hotel Management
09-Aug-2017 by General Manager, Hotel Management
Thanks for evaluating your stay. We are glad you to read you liked our attentive service and that our location was perfect for your needs. That being said, we are sorry for the cleanliness issue you encountered at our hotel and regret the inconvenience it caused. I am concerned about your experience and have immediately brought this to the attention of our housekeeping for review and action. We truly hope you will consider giving us another opportunity to serve you. Sincerely, General Manager
3 out of 5
by A verified traveller from Boise, ID

Close to Tacoma Mall

Posted 03-Aug-2017
Pros: Room was fairly quiet at night.
Cons: Make more hair dryers available to guests... better yet, install them in the rooms.
Would have been much better had they been able to provide a hair dryer. My wife hasn't had to pack a hair dryer for over 10 years. The front desk said they had "very few" and were unable to locate one. Also gated parking wasn't very secure... people tailgating guests into the parking log.
Comment from Hotel Management
05-Aug-2017 by General Manager, Hotel Management
Todd, thank you for your visit. Although you enjoyed your overall time with us and liked our convenient location, we are sorry that we missed meeting some of your expectations and regret the inconvenience caused. I will be sure to share your concern with the management to see where we can make improvements. We appreciate you being our guest and hope to have the opportunity to serve you and your wife better in the future. Sincerely, General Manager
1 out of 5
by A verified traveller from portland

Sketchy area, sketchy guests

Posted 31-Jul-2017
Initially I thought it was just an old facility but when dark came i feared for my kid and my safety. I can't believe the price I paid for the room. I checked out at 10pm didn't even stayed the night
Comment from Hotel Management
02-Aug-2017 by General Manager, Hotel Management
Tania, please accept our sincere apologies for not living up to your expectations. We strive to provide wonderful hospitality to all of our guests, but we obviously let you down. Your feedback is important to us, and we will use it to improve our facilities going forward. We regret the inconvenience caused and to you and your family and hope you will consider giving us a second chance in the future. Sincerely, General Manager
3 out of 5
Recommended
for Everyone
by A verified traveller from Tacoma WA

Close to shopping and restaurants

Posted 05-Jul-2017
Everything about the hotel itself is mediocre Not too much of anything Only complaint is ease of access for wheelchairs needs to improve.
Comment from Hotel Management
06-Jul-2017 by General Manager, Hotel Management
Stella, we appreciate you staying with us. We are pleased you had an overall nice visit and loved our location. Your feedback is important to us as it will help us to improve our facilities and amenities going forward. We hope to have the opportunity of welcoming you back soon. Sincerely, General Manager
1 out of 5
by A verified traveller from Gig Harbor, WA

Horrible Frustrating Experience

Posted 25-Jun-2017
Pros: The location, although the signage is so poor that we had to go around the long blocks twice before finding the small hotel sign
Cons: Everything
Location: This hotel is near the Tacoma Mall, restaurants and I-5
This hotel advertises long term stays; on the counter is a nice card listing all if the amenities that come with the room. However, our room had one (1) plastic cup (1) wash rag (1) hand towel. I ran to the nearest store to pick up soft drinks and plastic cups. When we went to open the bottles - no opener. NO anything! Not a bowl, utensil, none of the dishes or pots and pans on the amenity card -nothing. The next morning as I hurried to get ready for a business appointment, I found there was no shampoo; luckily I had one from another hotel at the bottom of my suitcase which should have solved the problem - except as I hurried to get ready, NO Hairdryer!! The cheapest motels have shampoo and hairdryers. The first night my husband cut his arm and bled on the sheets. He reported this to the front desk, wanting to make sure they would change the sheets. They would, for an extra $10. When I asked why the rooms were not equipped as advertised, the front desk clerk said "we don't like to leave items in the rooms because if not used then they get dusty or dirty". Wow, you rent them out so infrequently that the glasses/dishes/silverware/bottle openers and hair dryers get dirty? This was a nightmare experience. We have stayed at Extended Stay hotels in the past, actually stayed at this location about 10 years ago. At that time the room was fully equipped.
Comment from Hotel Management
29-Jun-2017 by General Manager, Hotel Management
Bonnie, thank you for sharing your experience. We apologize for not living up to your expectations. Our hotel is designed for guests staying a week or more at a time, who prefer a home-like living experience, so they often bring their own bath amenities such as hairdryers and toiletries. We certainly understand why you may have found our amenities a bit different than traditional hotels. Please know to ensure cleanliness of the kitchenware our brand standard requires us to keep these items at the front desk. All these items are available and complimentary at the front desk at any time. We hope you will give us another chance to prove we are committed to providing outstanding guest service. Sincerely, General Manager
2 out of 5
by A verified traveller

Posted 19-Jun-2017 on Hotels
Comment from Hotel Management
21-Jun-2017 by Manager, Hotel Management
We are extremely disappointed to see we did not live up to our typical standards. Our goal is to provide every guest with an exceptional stay, but we sincerely apologize this was not your experience. Please consider giving us another opportunity to redeem ourselves. Sincerely, General Manager
3 out of 5
by Pamela

Not worth the price.

Posted 19-Jun-2017 on Hotels
Room was ok. No blow dryer, kitchen but no dishes? Very skimpy on amenities. 1 bar of soap and only shampoo. Priced way too high for what you get. Next time I will stay elsewhere.
Comment from Hotel Management
21-Jun-2017 by Manager, Hotel Management
Pamela, thank you for the feedback. I am saddened to read we missed meeting your expectations while you were here. Kindly be familiar, our suites are designed for guests staying multiple nights desiring home-like living, and they often bring their own bath amenities such as hairdryers and toiletries. These items are available and are complimentary at the front desk. Kitchenware for your suite is also available with them to ensure cleanliness. We sincerely apologize if you were not communicated properly while checking-in. Please consider coming back so we can make it up to you. Sincerely, General Manager
3 out of 5
by A verified traveller

Thin walls

Posted 16-Jun-2017 on Hotels
Great service, clean room, comfortable bed. Only actual problem was the neighbors drunk and arguing loudly from 4am to dawn.
Comment from Hotel Management
18-Jun-2017 by Manager, Hotel Management
Thank you for sharing a feedback about your stay. We are glad your overall experience was enjoyable, but we are sorry for the noise issue you had and the inconvenience it caused. When made aware of these situations, our front desk staff is trained to have appropriate conversations with our guests to resolve such issues. We appreciate your feedback and hope you will stay with us again in the future. Sincerely, General Manager
3 out of 5
Recommended
for Business Travellers
by A verified traveller

Posted 27-May-2017
easy place to stay, nothing special, but the bed was comfortable
Comment from Hotel Management
28-May-2017 by General Manager, Hotel Management
Thank you for choosing us. We are glad to read you had a comfortable stay with us and that you liked all that we have to offer. It was a pleasure having you as our guest, and we hope to see you again soon. Sincerely, General Manager