Ratings based on 323 Verified Reviews

3.6 out of 5
73% of guests recommend
3.9 Room cleanliness
3.8 Service & staff
3.7 Room comfort
3.6 Hotel condition
Expedia Verified Reviews
4out of 5
Recommended
for Everyone
by A verified traveller from Bellingham

Very Safe Place to Stay in Tacoma

Posted 23-Feb-2017
Pros: Front desk staff was nice and friendly! My room was on the first floor but it felt safe because the windows were above the basement level.
Cons: The complimentary breakfast bar could use some work. I got out there pretty early and there was one tiny muffin left. Not much to choose from.
Location: The location was very good. Security gate to the parking lot is nice. Not a far drive from really anything in Tacoma.
My room was very clean and the heater warmed it up quickly. There was some noise from upstairs but that usually doesn't bother me because I fall asleep easily. Overall, I would definitely stay there again and already recommended it to my friends if they have out of town guests who need a place to stay.
1out of 5
by A verified traveller from Portland

Worst Extended Stay I've Stayed At.

Posted 19-Feb-2017
The only good thing about this location is that it's in a convenient area, mall across the street, food etc. Staff is below par, when I arrived noone was at front desk for 20 minutes, when the worker returned she didn't even say sorry for the wait and just had a bad attitude. She told me to come back in 3 hours when checkin time was, when I returned they gave me a room that the maid had not even cleaned yet. Do not get a room near the freeway side it is extremely loud due to the windows not fully closing.
3out of 5
Recommended
for Everyone
by A verified traveller

Posted 20-Jan-2017
Ok stay for the price. Staff needs more training about how to handle running out of supplies.
Comment from Hotel Management
24-Jan-2017 by Manager, Hotel Management
Thank you for taking the time to share your experience. Please accept our apologies that supplies ran our and that our staff was not able to assist you properly. Still, we are glad you valued our affordable price. Thank you for choosing Extended Stay Hotels. We hope to see you again soon.
4out of 5
Recommended
for Everyone
by A verified traveller

Good Experience

Posted 26-Dec-2016
The room was clean & the bed was very comfortable. I only spent one night, but I liked that the hotel was in a very convenient location for me. I enjoyed my short stay.
Comment from Hotel Management
06-Jan-2017 by Manager, Hotel Management
Thank you for taking the time to share your experience. It is great to see you you enjoyed your clean, comfortable accommodations for the night. Thank you again for your review. It would be our pleasure for you to repeat your experience with us in the future.
4out of 5
by A verified traveller

just adequate

Posted 17-Nov-2016 on Hotels
We needed a place to stay overnight for a weekend of soccer games. It was adequate for sleeping, but not for breakfast. The continental breakfast was coffee and a packaged muffin. As it was an extended stay with a kitchenette, they assume you will bring your own food if needed, but the advertisement is a bit misleading. The floor was sticky and the place was not sparkling clean, and the kitchen was not stocked with cookware, but we did not plan to stay more than one night, so it was okay for the price.
Comment from Hotel Management
13-Dec-2016 by General Manager, Hotel Management
Thank you for taking the time to share your experience Please accept our apologies that our grab-and-go breakfast did not meet your expectations. Still, I am pleased to read you had a good experience. Once more, thank you for posting your review. We look forward to having you visit with us again in the future.
1out of 5
by A verified traveller from M

Location ok, housekeeping horrible!

Posted 14-Nov-2016 on Orbitz
The housekeeper came into.our room while we were gone and partially packed our atuff. But not before she stole our tablet and our change catcher out of our bag. Staff said there was nothing he could do since she gave the tablet back! Breakfast isn't breakfast at all either.
1out of 5
by A verified traveller

Posted 11-Nov-2016 on Hotels
I wont stay here again....too dirty!
1out of 5
by A verified traveller

Nightmare

Posted 11-Nov-2016 on Hotels
Staff Was non existent. I Was charged 175 for smoking in my room. I don't smoke. Had to the dispute charges. Terrible experience.
4out of 5
by A verified traveller

This traveller left a rating score only Posted 04-Nov-2016 on Hotels
2out of 5
by A verified traveller

Dont let the outside fool you

Posted 03-Oct-2016 on Hotels
The hotel looks great as you drive up but the interior is well worn. When we checked in there was a family moving in there family belongings. We made sure that we were not going to be in the room next to them. Also, we both thought the place had a eerie smell. I guess maybe because people are "living" here they cook alot. Also, dont know if there was a dog show going on or what but it appeared every guest that we saw had a dog(s). Also, the "breakfast" they mention is a joke. Cheap coffee, granola bars, smashed plastic wrapped muffins. I would not stay here again but if you want a good price, excellent location, the feel of moving into a apartment experience, then this place is for you.
Comment from Hotel Management
13-Oct-2016 by General Manager, Hotel Management
The feedback provided in your review is much appreciated. I am sorry to hear that we did not meet your expectations during your stay. Please know that your comments have been shared with the staff so that we can improve on the issues you have stated.Thank you for sharing your experience with us. Thank you for choosing Extended Stay Hotels. We hope we have the opportunity to see you again in the future.