Ratings based on 266 Verified Reviews

They paid and stayed. We double-checked.
3.7 out of 5
75% of guests recommend
4.0 Room cleanliness
3.9 Service & staff
3.8 Room comfort
3.7 Hotel condition
Expedia Verified Reviews
They paid and stayed. We double-checked.
3out of 5
by A verified traveller

Comfortable, easy access to UPS and Tacoma mall

Posted 20-Apr-2016
Pros: Parking, comfortable bed.
Cons: Wifi was very slow in room.
Comfortable bed, easy access, grab and go breakfast.
Comment from Hotel Management
02-May-2016 by Manager, Hotel Management
Thank you for taking the time to tell us about your experience. It’s great to read that we were able to accommodate your needs with our convenient location and provide you with a comfortable stay. Thank you again for posting your review. I do hope that you will return to our hotel, or any of our other brand locations, in the future.
3out of 5
by A verified traveller

Posted 16-Apr-2016
Pros: location to downtown
Basic hotel - pillows and bed was "flat". no hair dryer or limited bathroom ammenities
Comment from Hotel Management
29-Apr-2016 by Manager, Hotel Management
Thank you for sharing your experience with us. Please accept our apologies that we were unable to meet your expectations. We provide additional toiletries as well as hair dryers upon request at the front desk upon request. In response to your feedback, I will make sure we are clearly communicating our amenities during guest arrivals as well as reviewing our bedding to ensure it is up to standard. Thanks to your feedback, we can continue to work on providing an exceptional stay for all of our guests. We would love to have another chance to provide you with a better experience at our hotel the next time you're in town.
4out of 5
by A verified traveller from Bellingham, WA

Functional, convenient & across from mall

Posted 13-Apr-2016
Really minimal but adequate and what you pay for. Parking had nice security fence around it. We had trouble finding the entrance as the hotel was up a driveway off the street and only a small green logo marked the entrance. The passenger was able to spot it but as a driver I would have had difficulty taking my eyes off the road long enough to notice up there.
Comment from Hotel Management
20-Apr-2016 by Manager, Hotel Management
I want to thank you for taking the time to post a review of your stay. Please accept our apologies for the inconveniences you experienced. We are currently in the process of updating our exterior signage. Still, it's great to hear that you enjoyed our comfortable accommodations as well as our convenient location. Once more, thank you for posting your review. We look forward to having you visit with us again in the future.
4out of 5
by A verified traveller from East Wenatchee, WA 98802

Close to the Tacoma Dome

Posted 27-Feb-2016
Proximity to Tacoma Dome was great. Staff was very polite, very accommodating. Stayed 3 nights due to a wrestling tournament held at the Tacoma Dome. Did not utilize the kitchen except for late night snacks. Free breakfast consisted of apples, oranges, instant oatmeal or 2 types of muffins and coffee. Rate was excellent compared to other hotels in the area.
Comment from Hotel Management
02-Mar-2016 by Manager, Hotel Management
Thank you for sharing your experience with us. I’m so pleased to read that you found our hotel to be a great value and enjoyed our convenient location! The staff and I would like to thank you again for posting your review. We look forward to welcoming you back in the future!
3out of 5
by Gregory from Parker, CO

Good enough

Posted 25-Feb-2016 on Hotels
On the plus side, we'd booked a room with two queen beds for the four of us to share. The nice receptionist put us into two queen rooms at no extra charge. That was a bonus. Also, it was reasonably easy to get to the Tacoma Dome, which was why we were in town. And the price was great from the start. On the downside, though, a few things. First, what hotel doesn't have a restroom in the lobby? Fresh off the road, we had to do the pants-wetting-prevention dance while we checked in. Then, the rooms we were assigned weren't ready when we got to them with all our bags and such, still holding our bladders. The rooms were both still being cleaned. The maid was surprised but accommodating as we helped ourselves to the bathroom of the room she was cleaning. You gotta do what you gotta do. The nice receptionist got us into a new pair of rooms on a different floor pretty quickly after that. Final gripe: the rooms had kitchens, but the cupboards were bare: only a single dirty fork at the back of one drawer was available. Later, we found a little sign with tiny text that said we had to request any cookery or cutlery we wanted. OK. Weird, but OK. All in all, for the price, it was good enough. A few tweaks and I'd be able to up my rating based on the value we got.
Comment from Hotel Management
14-May-2016 by Manager, Hotel Management
Thank you for providing us with details about your stay. I appreciate your comments about our staff and reasonable rates; however, I am sorry to hear that we failed to inform you about our dishware policy upon check-in. While we no longer keep dishes in guest rooms, these items are available upon request at the front desk for no additional charge. In response to your feedback, I will make sure we are clearly communicating our amenities as well as closely inspecting our rooms prior to guest arrivals. Your feedback is very important to us, so thank you for sharing. I do hope that you will return to our hotel, or any other Extended Stay Hotels location in the future.
2out of 5
by Michael

Posted 23-Feb-2016 on Hotels
Tv had no cable connection, just displayed static. Toilet did not flush properly and flooded.
Comment from Hotel Management
07-May-2016 by Manager, Hotel Management
Thank you for sharing your experience with us. We strive to provide guests with all the comforts of home, so I am disappointed to hear about the maintenance issues you experienced. To uphold our company’s high standards, I have shared your comments with our maintenance engineer to ensure that we are thoroughly inspecting rooms prior to guest arrivals. Our team is committed to satisfying our guests, so we are very thankful for your feedback. We hope that you will give us the opportunity to provide you with a better stay the next time you're in the area.
4out of 5
by Trevor from Oak Harbor

Great value

Posted 23-Feb-2016 on Hotels
Stayed 3 nights. I preferred the Extended Stay over other hotels I've previously stayed at in this specific area. I'm sure you can find a lot nicer more downtown Tacoma, but you'd better be ready to spend a lot more. Good value overall.
Comment from Hotel Management
07-May-2016 by Manager, Hotel Management
Thank you so much for posting a review of our property. I’m so pleased to read that you found our hotel to be a great value and had a comfortable stay! The staff and I would like to thank you again for posting your review. We look forward to welcoming you back in the future!
4out of 5
by Keith

This traveller left a rating score only Posted 22-Feb-2016 on Hotels
3out of 5
by A verified traveller from Tennessee

Not what I was looking for

Posted 18-Feb-2016
Pros: Great bed.
Cons: Staffing. They need more than one person during the busy times.
Next to the Tacoma Mall. Great if you plan on spending time there or at the Tacoma Dome. I wasn't and was several miles from Lakewood, which is where I was I planing to be. Got there Sat afternoon, traffic was awful. Hotel check in was slow but pleasant. Room had a kitchen in it, but since I was only going to be there for 2 days, no pots or pans. Internet was slow, you had to pay extra for any real speed. Parking was an issue for me. The weather was rain and wind most the time. Parking spaces for non-handicapped was a bit a walk when carrying luggage. There was a fair amount of noise coming from the room above me the second night. Called down to the front desk and they did get results fairly quickly. Television wasn't great either. Several channels had lines and noise on them. Channel selection wasn't the greatest, but I've seen far worse. Water pressure in the shower was weak. Any way, not a great experience for me overall.
Comment from Hotel Management
23-Feb-2016 by Manager, Hotel Management
Thank you for sharing your experience with us. I appreciate your comments about our staff; however, I sincerely apologize that you did not have a comfortable stay. In response to your feedback, we will continue to strive to provide each guest with a comfortable room and professional customer service. Thanks to your feedback, we can continue to work on providing an exceptional stay for all of our guests. We do hope you will choose to stay with us again so we can have the opportunity to provide you with a better experience.
3out of 5
by A verified traveller

Posted 31-Jan-2016
Hotel smelled bad when we entered the lobby. Toilet broke in the middle of the night. Breakfast was very disappointing. Just coffe and stale muffins.
Comment from Hotel Management
09-Feb-2016 by Manager, Hotel Management
I would like to start by apologizing to you for not meeting your expectations. We strive to provide guests with all the comforts of home, so I am disappointed to hear about the room conditions you experienced. As this hotel’s manager, I can assure you that we will be implementing deep cleaning and preventative maintenance procedures to ensure our rooms meet our company’s high standards. Additionally, I will make sure our grab-and-go breakfast is properly stocked. Your feedback is very important to us, so thank you for sharing. We hope that you will give us the opportunity to provide you with a better stay the next time you're in the area.