Ratings based on 332 Verified Reviews

3.6 out of 5
73% of guests recommend
3.9 Room cleanliness
3.8 Service & staff
3.7 Room comfort
3.6 Hotel condition
Expedia Verified Reviews
4 out of 5
Recommended
for Everyone
by A verified traveller from Los Angeles, CA

Comfortable hotel

Posted 18-Apr-2017
Good location, less than 15 minutes away from University of Puget Sound. Comfortable and clean room.
Comment from Hotel Management
18-Apr-2017 by General Manager , Hotel Management
Juliana, thanks for taking the time to share your experience at Extended Stay America - Tacoma - South. We are so glad to know our location was convenient for your trip and that you had a restful stay with us. We appreciate your business and hope you will come and see us again soon. Sincerely, General Manager
2 out of 5
by A verified traveller from Tri Cites, Washington

Never Again

Posted 01-Apr-2017
Pros: The staff. They are very friendly, courteous and accommodating.
Cons: Most everything else.
Location: Not far from the Tacoma Dome. Across the street from the mall.
The staff at this hotel is great. That is the only good thing I can say about it. The walls are so thin we could hear the guy in the next room snoring. That was the second night. The first night he stayed up until 3 am talking and laughing with his friends. The first thing you notice about this place when you enter is the unpleasant odor. I don't know if it extends to the entire hotel, but it was present on the first and second floors. The pillows here are like sleeping on flat rocks. So uncomfortable. If you're going to stay here, I'd suggest bringing your own pillows and some earplugs. The fact that you have to ask for shampoo or a hair dryer I guess I can understand. It is, after all, an extended stay hotel. But I would never recommend staying here for a night or two.
Comment from Hotel Management
03-Apr-2017 by General Manager , Hotel Management
Bonnie, thank you for evaluating your stay. We are glad to know you liked our convenient location and courteous associates. However, I am sorry your sleep was disturbed by noise from nearby guests. Our front desk is available to address this issues, as we would have been happy to try and resolve it or move you to another suite. We hope you will return as we would love to provide you with a better experience. Sincerely, General Manager
4 out of 5
Recommended
for Everyone
by A verified traveller from Bellingham

Very Safe Place to Stay in Tacoma

Posted 23-Feb-2017
Pros: Front desk staff was nice and friendly! My room was on the first floor but it felt safe because the windows were above the basement level.
Cons: The complimentary breakfast bar could use some work. I got out there pretty early and there was one tiny muffin left. Not much to choose from.
Location: The location was very good. Security gate to the parking lot is nice. Not a far drive from really anything in Tacoma.
My room was very clean and the heater warmed it up quickly. There was some noise from upstairs but that usually doesn't bother me because I fall asleep easily. Overall, I would definitely stay there again and already recommended it to my friends if they have out of town guests who need a place to stay.
Comment from Hotel Management
23-Feb-2017 by Manager, Hotel Management
Thank you for taking the time to share your experience. It is good to know you valued the customer service you received from our staff and that you felt safe at our hotel. Thank you again for your review. We look forward to seeing you in the future, should your travels bring you back to our area.
2 out of 5
by Marc from Suisun City, CA

Another Mimivaca

Posted 21-Feb-2017 on Hotels
For the price, I expected better. Needs upgrading. Too many long term tenants.
1 out of 5
by A verified traveller from Portland

Worst Extended Stay I've Stayed At.

Posted 19-Feb-2017
The only good thing about this location is that it's in a convenient area, mall across the street, food etc. Staff is below par, when I arrived noone was at front desk for 20 minutes, when the worker returned she didn't even say sorry for the wait and just had a bad attitude. She told me to come back in 3 hours when checkin time was, when I returned they gave me a room that the maid had not even cleaned yet. Do not get a room near the freeway side it is extremely loud due to the windows not fully closing.
4 out of 5
by Kirby

This traveller left a rating score only Posted 12-Feb-2017 on Hotels
5 out of 5
by Dean

This traveller left a rating score only Posted 10-Feb-2017 on Hotels
4 out of 5
by A verified traveller

Posted 07-Feb-2017 on Hotels
Really great! Internet was the only thing that wasn't so great.
Comment from Hotel Management
02-Mar-2017 by General Manager, Hotel Management
Thank you for taking the time to share your experience. I am pleased to read you had an excellent stay at our hotel, despite the internet not meeting your expectations. Thank you again for your review. We look forward to seeing you in the future, should your travels bring you back to our area.
3 out of 5
Recommended
for Everyone
by A verified traveller

Posted 20-Jan-2017
Ok stay for the price. Staff needs more training about how to handle running out of supplies.
Comment from Hotel Management
24-Jan-2017 by Manager, Hotel Management
Thank you for taking the time to share your experience. Please accept our apologies that supplies ran our and that our staff was not able to assist you properly. Still, we are glad you valued our affordable price. Thank you for choosing Extended Stay Hotels. We hope to see you again soon.
5 out of 5
Recommended
for Everyone
by A verified traveller

Posted 05-Jan-2017 on CheapTickets
Staff was very friendly, hotel was clean and quiet, right across the street from the mall, good location