Ratings based on 305 Verified Reviews

They paid and stayed. We double-checked.
3.6 out of 5
74% of guests recommend
3.9 Room cleanliness
3.8 Service & staff
3.7 Room comfort
3.7 Hotel condition
Expedia Verified Reviews
They paid and stayed. We double-checked.
2out of 5
by A verified traveller from Roy

Motel 6 type hotel

Posted 04-Sep-2016 on Hotels
This was just an overnight stay so we wouldn't have to drive home after a Rainiers' game. The hotel is hard to find - set way back off the road, poorly marked driveway, in an area where you wouldn't expect a hotel. It's directly across the street from Tacoma Mall. "Hotel row" is across the freeway south a mile or so on Hosmer. Yes, it did have a kitchen but dishes and a coffee maker were not included. They are part of an "optional" package. Their "grab and go" breakfast consisted of thermoses of horrible coffee, instant oatmeal, muffins and granola bars which you really did have to grab and go or else stand in the cramped lobby to eat. So if you are getting a Motel 6 experience, you might as well stay at Motel 6 and save some money.
Comment from Hotel Management
20-Sep-2016 by General Manager, Hotel Management
Thank you for your resent review of your stay. We strive to provide guests with all the comforts of home, so I am disappointed to hear that you were not satisfied with our amenities. We will be taking your comments in to consideration towards improving things in the future. Thank you for sharing your experience with us.
4out of 5
by Linda from skamania

Tacoma 8.27.2016

Posted 29-Aug-2016 on Hotels
Would have been nice to have a hair dryer. Otherwise, it was great.
Comment from Hotel Management
14-Sep-2016 by General Manager, Hotel Management
Thank you for sharing your experience. I'm glad you had a great stay with us. In regards to your comment about the hair dryer, we do have those available to guests and the front desk. I will make sure our staff does a better job communicating our amenities to guests during check in. Thank you again for sharing your comments with us. We look forward to hosting you again in the future.
3out of 5
by A verified traveller from w

Good price

Posted 26-Aug-2016
Great location near the mall. Nit the iciest hotel but decent for the cost.
3out of 5
by A verified traveller from Seattle

No Sleep!

Posted 22-Aug-2016
The hotel itself was fine. Room was clean and hotel staff was nice. But the people staying above me made it un-enjoyable. They were so loud, jumping up and down and it honestly sounded like there was a heard of elephants above me. I called the front desk multiple times to complain and it still continued. The hotel should have done more to try to keep these people quiet while others were trying to sleep. Very disappointed.
Comment from Hotel Management
29-Aug-2016 by Manager, Hotel Management
Thank you for providing us with details about your stay. I’m sorry to hear that you had multiple issues with noise during your stay. I have brought this up to the staff and we will work on handling the noise issue better. Thank you for sharing your experience with us and for choosing Extended Stay Hotels. We hope we have the opportunity to see you again in the future.
2out of 5
by A verified traveller

Old hotel, noise next to freeway.

Posted 22-Aug-2016
Cons: Up date the whole hotel, provide house keeping services at not extra charge. Provided clean towels every day and in all services expected in a hotel.
Location: There is a shopping mall across the street. It is located in a central place, that makes it easy to commute to different places.
Old, needs to be upgrade, they don't provide house keeping service, only if you pay extra and you have to change the garbage bags and take them to the "garbage room" .The room look a little different than the pictures. The area where is located it's not very good. They provide "continental breakfast" which is granola bars, instant oatmeal, tea and coffee. No milk or juice. The staff was friendly. I will not recommen it to my friends y I'm not planning to back.
Comment from Hotel Management
29-Aug-2016 by Manager, Hotel Management
Thank you for your recent review of your stay. I am sorry to hear that the hotel did not meet your expectations during your stay. Your comments were reviewed by the staff, and we will make sure to explain how our extended stay brand works prior to checking in. Thank you very much for providing us with your feedback.
4out of 5
by A verified traveller from Boise

Much nicer than I expected

Posted 22-Aug-2016
Pros: Convenient location, clean and quite.
Cons: Driveway not well marked.
Location: Right across the street from the mall.
I'd never before stayed at an Extended Stay hotel, but had the impression from what I've read about them that they tend to be a little run down. Not this one, very well maintained and clean. I found it to be a good value and will stay there again when we visit our daughter at the local university.
Comment from Hotel Management
26-Aug-2016 by Manager, Hotel Management
Thank you for taking the time to write a review about your stay. I am pleased you found our facilities clean and convenient for your stay. It is also great to see you mentioned we are a good value. Thank you again for your kind words. The staff and I would love to provide you with another comfortable stay in the future.
5out of 5
by A verified traveller from Mesa, AZ

Great place

Posted 19-Aug-2016
Pros: See above
Cons: It's an older hotel but very well kept up!
Location: Nearby Mall and tons of other things to do that are nearby with tons of places to eat and freeway just seconds away but you don't hear the noise.
We always stay here when we visit Tacoma, WA....This trip was an upgraded room since our room wasn't ready, so instead of them telling us to come back when the room was ready, they upgraded us. Nice surprise. Staff was always friendly and provided everything we needed. We would stay here again
Comment from Hotel Management
24-Aug-2016 by Manager, Hotel Management
Thank you for sharing your experience with us. It is pleasing to see you were well accommodated by our staff and provided with excellent customer service while having a quiet, comfortable stay. Thank you again for your review. We look forward to seeing you in the future, should your travels bring you back to our area.
3out of 5
by A verified traveller

Posted 14-Aug-2016
We were greeted by friendly staff. Our stay overall was good. My only complaint is the rooms do not have coffee, however it is brewed daily in the lobby with a grab and go breakfast. Which consisted of muffins, fruit, oatmeal, and granola bars. The location was convenient to an event we attended.
4out of 5
by Diane from pittsford ny

Posted 11-Aug-2016 on Hotels
window opens to parking lot on first floor.
Comment from Hotel Management
19-Aug-2016 by General Manager, Hotel Management
Thank you for taking the time to write a review. I'm glad you room went well except for where the window opens. We will be sure to try to inform guests about this in case it isn't their preference. Thank you again for your review. It would be our pleasure for you to repeat your experience with us in the future.
2out of 5
by Tracy

This traveller left a rating score only Posted 10-Aug-2016 on Hotels