Posted 25-Feb-2016 on Hotels
On the plus side, we'd booked a room with two queen beds for the four of us to share. The nice receptionist put us into two queen rooms at no extra charge. That was a bonus. Also, it was reasonably easy to get to the Tacoma Dome, which was why we were in town. And the price was great from the start.
On the downside, though, a few things. First, what hotel doesn't have a restroom in the lobby? Fresh off the road, we had to do the pants-wetting-prevention dance while we checked in. Then, the rooms we were assigned weren't ready when we got to them with all our bags and such, still holding our bladders. The rooms were both still being cleaned. The maid was surprised but accommodating as we helped ourselves to the bathroom of the room she was cleaning. You gotta do what you gotta do. The nice receptionist got us into a new pair of rooms on a different floor pretty quickly after that. Final gripe: the rooms had kitchens, but the cupboards were bare: only a single dirty fork at the back of one drawer was available. Later, we found a little sign with tiny text that said we had to request any cookery or cutlery we wanted. OK. Weird, but OK.
All in all, for the price, it was good enough. A few tweaks and I'd be able to up my rating based on the value we got.
Comment from Hotel Management
14-May-2016 by Manager, Hotel Management
Thank you for providing us with details about your stay. I appreciate your comments about our staff and reasonable rates; however, I am sorry to hear that we failed to inform you about our dishware policy upon check-in. While we no longer keep dishes in guest rooms, these items are available upon request at the front desk for no additional charge. In response to your feedback, I will make sure we are clearly communicating our amenities as well as closely inspecting our rooms prior to guest arrivals. Your feedback is very important to us, so thank you for sharing. I do hope that you will return to our hotel, or any other Extended Stay Hotels location in the future.