Ratings based on 262 Verified Reviews

They paid and stayed. We double-checked.
3.7 out of 5
75% of guests recommend
4.0 Room cleanliness
3.9 Service & staff
3.8 Room comfort
3.7 Hotel condition
Expedia Verified Reviews
They paid and stayed. We double-checked.
3 out of 5
by A verified traveller

Comfortable, easy access to UPS and Tacoma mall

Posted 20-Apr-2016
Pros: Parking, comfortable bed.
Cons: Wifi was very slow in room.
Comfortable bed, easy access, grab and go breakfast.
Comment from Hotel Management
02-May-2016 by Manager, Hotel Management
Thank you for taking the time to tell us about your experience. It’s great to read that we were able to accommodate your needs with our convenient location and provide you with a comfortable stay. Thank you again for posting your review. I do hope that you will return to our hotel, or any of our other brand locations, in the future.
3 out of 5
by A verified traveller

Posted 16-Apr-2016
Pros: location to downtown
Basic hotel - pillows and bed was "flat". no hair dryer or limited bathroom ammenities
Comment from Hotel Management
29-Apr-2016 by Manager, Hotel Management
Thank you for sharing your experience with us. Please accept our apologies that we were unable to meet your expectations. We provide additional toiletries as well as hair dryers upon request at the front desk upon request. In response to your feedback, I will make sure we are clearly communicating our amenities during guest arrivals as well as reviewing our bedding to ensure it is up to standard. Thanks to your feedback, we can continue to work on providing an exceptional stay for all of our guests. We would love to have another chance to provide you with a better experience at our hotel the next time you're in town.
4 out of 5
by A verified traveller from Bellingham, WA

Functional, convenient & across from mall

Posted 13-Apr-2016
Really minimal but adequate and what you pay for. Parking had nice security fence around it. We had trouble finding the entrance as the hotel was up a driveway off the street and only a small green logo marked the entrance. The passenger was able to spot it but as a driver I would have had difficulty taking my eyes off the road long enough to notice up there.
Comment from Hotel Management
20-Apr-2016 by Manager, Hotel Management
I want to thank you for taking the time to post a review of your stay. Please accept our apologies for the inconveniences you experienced. We are currently in the process of updating our exterior signage. Still, it's great to hear that you enjoyed our comfortable accommodations as well as our convenient location. Once more, thank you for posting your review. We look forward to having you visit with us again in the future.
4 out of 5
by A verified traveller from East Wenatchee, WA 98802

Close to the Tacoma Dome

Posted 27-Feb-2016
Proximity to Tacoma Dome was great. Staff was very polite, very accommodating. Stayed 3 nights due to a wrestling tournament held at the Tacoma Dome. Did not utilize the kitchen except for late night snacks. Free breakfast consisted of apples, oranges, instant oatmeal or 2 types of muffins and coffee. Rate was excellent compared to other hotels in the area.
Comment from Hotel Management
02-Mar-2016 by Manager, Hotel Management
Thank you for sharing your experience with us. I’m so pleased to read that you found our hotel to be a great value and enjoyed our convenient location! The staff and I would like to thank you again for posting your review. We look forward to welcoming you back in the future!
3 out of 5
by A verified traveller from Tennessee

Not what I was looking for

Posted 18-Feb-2016
Pros: Great bed.
Cons: Staffing. They need more than one person during the busy times.
Next to the Tacoma Mall. Great if you plan on spending time there or at the Tacoma Dome. I wasn't and was several miles from Lakewood, which is where I was I planing to be. Got there Sat afternoon, traffic was awful. Hotel check in was slow but pleasant. Room had a kitchen in it, but since I was only going to be there for 2 days, no pots or pans. Internet was slow, you had to pay extra for any real speed. Parking was an issue for me. The weather was rain and wind most the time. Parking spaces for non-handicapped was a bit a walk when carrying luggage. There was a fair amount of noise coming from the room above me the second night. Called down to the front desk and they did get results fairly quickly. Television wasn't great either. Several channels had lines and noise on them. Channel selection wasn't the greatest, but I've seen far worse. Water pressure in the shower was weak. Any way, not a great experience for me overall.
Comment from Hotel Management
23-Feb-2016 by Manager, Hotel Management
Thank you for sharing your experience with us. I appreciate your comments about our staff; however, I sincerely apologize that you did not have a comfortable stay. In response to your feedback, we will continue to strive to provide each guest with a comfortable room and professional customer service. Thanks to your feedback, we can continue to work on providing an exceptional stay for all of our guests. We do hope you will choose to stay with us again so we can have the opportunity to provide you with a better experience.
3 out of 5
by A verified traveller

Posted 31-Jan-2016
Hotel smelled bad when we entered the lobby. Toilet broke in the middle of the night. Breakfast was very disappointing. Just coffe and stale muffins.
Comment from Hotel Management
09-Feb-2016 by Manager, Hotel Management
I would like to start by apologizing to you for not meeting your expectations. We strive to provide guests with all the comforts of home, so I am disappointed to hear about the room conditions you experienced. As this hotel’s manager, I can assure you that we will be implementing deep cleaning and preventative maintenance procedures to ensure our rooms meet our company’s high standards. Additionally, I will make sure our grab-and-go breakfast is properly stocked. Your feedback is very important to us, so thank you for sharing. We hope that you will give us the opportunity to provide you with a better stay the next time you're in the area.
4 out of 5
by A verified traveller from Beaverton, OR

Easy to get to from I 5

Posted 27-Jan-2016
Beds were a little hard for me, but otherwise the room was clean, nice size, the little kitchen was great to have
Comment from Hotel Management
02-Feb-2016 by Manager, Hotel Management
The staff and I read your review, and would like to thank you for writing about your stay here with us. Please accept our apologies that our beds were not to your satisfaction. Still, I am pleased to read that you had a positive stay overall and enjoyed our fully equipped kitchens. Once more, thank you for posting your review. We look forward to having you visit with us again in the future.
5 out of 5
by A verified traveller

1st hotel I've ever got

Posted 06-Nov-2015 on Hotels
I went to freaknight 2015 and stayed here, and first hotel ever for me really but it was great, room was clean, staff was friendly, I liked the parking lot for your car, I enjoyed my stay here
Comment from Hotel Management
23-Jan-2016 by Manager, Hotel Management
I want to thank you for taking the time to post a review of your stay. I am thrilled that we were able to accommodate your needs with a home away from home experience! Once more, thank you for posting your review. We look forward to having you visit with us again in the future.
4 out of 5
by Jason from Omak, Wa.

Posted 06-Oct-2015 on Hotels
I had a great stay and the reservation was handled quickly and smoothly and at the right price. The only thing I have negative to say is that there is no ice machine and you have to wait for ice cubes to freeze in the freezer. They also allowed a woman to sleep for hours in the lobby which was a nuisance for me personally.
Comment from Hotel Management
26-Dec-2015 by Manager, Hotel Management
Thank you so much for posting a review of our property. We appreciate you letting us know about the issues you experienced. I will be briefing our staff on how to handle situations, such as the one you have mentioned, in a polite and professional manner. We are sorry for these issues, but are glad to read that we were able to provide you with a positive stay overall. Once more, thank you for posting your review. We look forward to having you visit with us again in the future.
1 out of 5
by A verified traveller

Posted 01-Oct-2015
Comfort was terrible and hotel didn't have ice machine and room service was just horrible...never again
Comment from Hotel Management
15-Oct-2015 by Manager, Hotel Management
Thank you for your review. Please know that we are sincerely sorry that your stay with us did not meet your standards. Your comments were reviewed by the staff, and we will take the necessary steps to make sure your experience is not repeated. I really appreciate you bringing this to our attention.