Ratings based on 224 Verified Reviews

They paid and stayed. We double-checked.
3.2 out of 5
61% of guests recommend
3.4 Room cleanliness
3.6 Service & staff
3.3 Room comfort
3.2 Hotel condition
Expedia Verified Reviews
They paid and stayed. We double-checked.
3out of 5
by A verified traveller from York, PA

Okay for one night

Posted 26-May-2016
Stayed here before, this time the room smelled like fish. The staff is really nice though, got it at a nice price so no complaints, other than the smell and just some small areas in the room that could of been cleaned more.
1out of 5
by A verified traveller

A/C Heat system did not work. Very uncomfortable.

Posted 11-Apr-2016
The A/C heat system did not work. Room was incredibly hot so we did not get a good nights sleep at all.
3out of 5
by A verified traveller from Washington

lack of communication

Posted 16-Mar-2016
I ck in after 12 am so there was no reservation showing and the paper to the hotel from expedia wasn't faxed over to the hotel. called got a rep. that talked to fast and had an accent to the front desk lady. Hard to understand took an hr to get ckeked in. it was probably 3 in the morn when we got upstairs
1out of 5
by A verified traveller from MT

Hotel for smokers, very dirty rooms

Posted 12-Mar-2016
Pros: the price
Cons: better ventilation, thorough cleaning, new bedding that is washable between guests
This hotel is very smokey. I was in a "non-smoking" room but I couldn't tolerate the smoke coming in through the ventilation. Very dusty. Carpets were only vacuumed in the center with edges gross. The bed and bedding was very worn with hair and dust in the "clean" sheets coming from the pile up under the head board. I was grateful to the lady at the front desk for helping me check out and get a refund. I moved to a nearby hotel, clean air, clean room. The clean room, fresh air, and real breakfast (not just "grab and go") was worth paying more.
3out of 5
by A verified traveller from Seattle, WA

Close to the hotel that my conference was at.

Posted 26-Feb-2016
The faucet in the kitchen was leaky, and there was NOTHING in the kitchen. There wasn't even one glass, even plastic ones, in the kitchen or bathroom. Fortunately I had a water bottle. I couldn't find a map of the hotel in the room, so I basically wandered around until I found the laundry/vending machine room. They said there was breakfast, but didn't say where...and honestly, I didn't feel like looking for it at 6:30am. The room was very clean, and quiet, though. If I needed an inexpensive place to stay in that area I would probably book there again...knowing what I'm getting in to.
5out of 5
by jennifer

Stay here every year and will continue next year..

Posted 25-Feb-2016 on Hotels
This is a great place that is clean, friendly staff, laundry facilities and located close to Tacoma Dome!
4out of 5
by Laticia

This traveller left a rating score only Posted 20-Feb-2016 on Hotels
2out of 5
by A verified traveller from Idaho

Poorest Extended Stay I've visited

Posted 20-Feb-2016
It took several minutes to find my reservation upon check-in even with my printed folio sitting on their desk. The elevator and hallways were downright scuzzy. Apart from debris on the floor of the room, it otherwise seemed clean. Bed was very firm which suited me fine. There was an iron but no ironing board. I called the front desk and was able to go down and get one.
3out of 5
by A verified traveller from Tacoma WA

Always a good choice

Posted 18-Feb-2016
If staying in Tacoma for more than a couple nights, ESA hotels are always a convenient & comfortable choice. Fife location excellent for quick freeway access. Quiet & safe location, also.
3out of 5
by A verified traveller

Convenient location for concerts at TacomaDome.

Posted 11-Feb-2016
Pros: Clean, quiet. Nice to have kitchen, despite no cutlery or dishes.
Cons: Better quality breakfast. More organized & better quality staff.
Location: TacomaDome for concerts. Near downtown.
Hotel staff took about 20 min. to check us in. There was only one party ahead of us & it seemed the receptionist was still in training. the other clerk didn't offer to check us in so we didn't have to wait as long. We were tired after a long drive and on little sleep and wanted to get to room to take a rest. Breakfast sucked--was only packaged cheap muffins & granola bars, coffee & tea. No juice. Also no swimming pool, which we knew in advance. It was nice to have a kitchen, but there was no cutlery or dishes. Refrigerator was nice to have. Also TV was adequate. It would have been nice if there was a hairdryer in the room with it bein winter & there are usually hair dryers in hotels I stay in. Oh well, it was only one night & overall the place was clean and quiet. It made the cut as far as a place to stay for a concert.