Ratings based on 276 Verified Reviews

3.1 out of 5
57% of guests recommend
3.3 Room cleanliness
3.6 Service & staff
3.3 Room comfort
3.2 Hotel condition
Expedia Verified Reviews
1out of 5
by A verified traveller from CA

Booking Extended Stay America - A Nightmare

Posted 15-Mar-2017
Pros: Nothing. Even the free breakfast is just coffee or chocolate, sort of mini muffins and nutri bars. They also have only 1 bath towel in our room.
Cons: Everything. Don't make you're customer feel that it was their fault when you gave away his room and they can 'take it or leave it' the alternative you
I arrived at the hotel at around 8:00 pm using UBER from Tacoma Convention Center which is around 2.8 miles. When I approached the front desk to check in, they said that I don't have any reservation. Luckily I printed a hard-copy of my confirmation from Expedia and gave this to the lady. Then later she said that there's no more room available since I was 'late'. I told her what do you mean late. It's only 8:00 pm and according to the confirmation from Expedia that my room is reserved until 12:00 am and can be extended if I call if ever I'm arriving later than 12:00 am. Then she gave me an alibi that the reason that there was no more room available is because 1 of the rooms has a plumbing problem and therefore cannot be rented out. After more than an hour she finally was able to find me another Extended Stay hotel where they still have a room. This is located in Kent, WA which is around 20 miles away from the Robotics competition at the Tacoma Convention that I will be attending that starts at 7:00 am. I then asked the receptionist if they will cover my transportation (UBER) going to the place. She said she can't do that. I asked her to ask her manager, which she did but still she that they can't do that. To cut the story short, I called UBER and paid for it. When I reached the Kent location, I learned that I was only getting a single queen bed for me and my son. I told them that maybe they can give me a King bed or the one that I reserved w/c is 2 queen but they said no. Then
Comment from Hotel Management
18-Mar-2017 by Sean Miller , Hotel Management
Dear Sir/Ma'am, Please accept my apologies for any inconveniences that you experienced. I wI'll speak with both the manager and the staff to get to the bottom of this situation. As your name is not included, I will have to do some research to determine how toys occurred. But once I find out, I'll be certain to reach out to you. Sincerely Apologetic, Sean Miller District Manager
3out of 5
by A verified traveller

Below Average / Average Hotel

Posted 13-Mar-2017
Pros: Large fridge, room relatively clean
Cons: Put some cups / utensils in the room. Pillows were pretty small / uncomfortable. Extended breakfast to 10 or 10:30
Location: Tacoma, Washington
This hotel was good enough for a one night stay. Breakfast ended at 9:30, which seemed pretty early. Rooms come with bare essentials. Staff was not very friendly. Would stay here again if it was the only option, but would otherwise stay elsewhere.
Comment from Hotel Management
20-Mar-2017 by Sean Miller , Hotel Management
Dear Sir/Ma'am, Thank you very much for taking the time to complete your survey as your feedback is very important to help us improve. I wanted to explain why we don't put the dishes in the rooms in advance. We want to ensure that the dishes are fresh and clean when you arrive, therefore, rather than risk dust accumulation or stocking the rooms with items that won't be used. We supply these items upon request. We also want to make sure that the dishes have been sanitized versus washed by hand to guarantee that we are up to health code. I hope this information helps. To address the attitude of the staff. I will be sharing your post with the management and the team to help them understand that we are expected to provide great service always and that not doing so can jeopardize our business and our guest's overall experience. I truly hope that you give us another chance to provide you with a positive experience that you'll remember. Regards, Sean Miller District Manager
5out of 5
by A verified traveller

Nice Hotel close to Tacoma & the Airport

Posted 10-Mar-2017
It's a great hotel close to a lot of stuff and places! I would definitely recommend this place to everyone and I would stay at this Hotel again!!
1out of 5
by A verified traveller

Expected more!

Posted 10-Mar-2017
The hotel was a disappointment. The wi-fi was terrible, even after spending money to receive the high speed wi-fi, it was horrible! We even called the help line and they just told us that we were lucky we had spent the extra money on the high speed wi-fi, it is was so slow. Not very good P/R skills, in my opinion. Also, the breakfast options left much to be desired. Needless to say, we expected more than what was experienced.
3out of 5
Recommended
for Business Travellers
by A verified traveller

Posted 04-Mar-2017
Rooms are functional and quite. If you are working in this area this place is a good price performer
1out of 5
by A verified traveller

Posted 03-Mar-2017
Staff was helpful and nice. The bed sheets where not cleaned they had hair and stains the room was nice but cold the heater didn't work the breakfast is not even a breakfast. The beds where not comfy at all.
4out of 5
Recommended
for Everyone
by A verified traveller

Decent hotel for the price

Posted 26-Feb-2017
Stay here was decent. Only problem we had was that we reserved a king bed but none were available upon check-in so we were given a queen bed. Had I wanted a queen bed, I would have reserved a queen bed.
Comment from Hotel Management
02-Mar-2017 by Manager, Hotel Management
Thank you for taking the time to share your experience. I am pleased to see you enjoyed your overall stay at our hotel, but please accept our apologies for the wrong bedding issue. Thank you again for sharing your comments with us. We look forward to hosting you again in the future.
2out of 5
by A verified traveller from Wa

Stayed for State

Posted 20-Feb-2017
The staff was friendly and nice, the breakfast is not really breakfast. And there were a lot of shady guests....
Comment from Hotel Management
23-Feb-2017 by Manager, Hotel Management
Thank you for taking the time to write a review of your stay. I am glad to read your remarks about our friendly staff. However, I am very sorry that there were shady guests. Thank you for sharing your experience with us. If you have any additional feedback, we would like to hear it. I do hope that you will return to our hotel, or any other Extended Stay Hotels location in the future.
1out of 5
by A verified traveller from wasington state

domestic violence issues

Posted 20-Feb-2017
The hotel and room had the slight smell of cigarettes despite the fact that it was nonsmoking. I was woken up at 1am to my neighbors having a domestic violence issues until 4am when I finally called the front desk to complain. The issue was not resolved and continued until 5 am and then a dog that was staying on the same floor started barking until 530am! Not only were these people not removed from the premises but between the smell and constant disturbances I only got 2 hrs of sleep!! This was the worst hotel I have ever stayed in I would give it a - rating if I could.
Comment from Hotel Management
02-Mar-2017 by Manager, Hotel Management
Your review for our hotel was recently brought to my attention. We strive to provide guests with all the comforts of home, so I am disappointed to hear that your room had a smell and that you were disturbed by noise from other guests. Your comments were reviewed by the staff, and we will take steps to make sure your experience is not repeated. I am grateful for the feedback you provided so we are able to continually improve our hotel. We would love to have another chance to provide you with a better experience the next time you're in town.
2out of 5
by A verified traveller from Spokane

Entire Hotel smells like the smoking rooms.

Posted 13-Feb-2017
My stay was in a non smoking rooms, but the entire Hotel smells like thick cigarette smoke and pot smoke. The room was clean with exception to the vent in the bathroom. It had about an inch of dirt stuck to it. The staff was friendly. The grab and go breakfast was a granola bar and coffee. I ate at 7:30 am and there was only 4 bars left. I don't consider that a breakfast.
Comment from Hotel Management
17-Feb-2017 by Manager, Hotel Management
I received a copy of your review, and wanted to take a moment to personally respond. We appreciate the kind comments about the clean room; however, we apologize that the hotel smelled like smoke and that the vent was not properly clean. To prevent this from happening again, my team is paying closer attention to the vents. Your feedback is very important to us, so thank you for sharing. Thank you for choosing Extended Stay Hotels. We hope we have the opportunity to see you again in the future.