Ratings based on 267 Verified Reviews

3.1 out of 5
59% of guests recommend
3.4 Room cleanliness
3.6 Service & staff
3.3 Room comfort
3.2 Hotel condition
Expedia Verified Reviews
2out of 5
by A verified traveller from Wa

Stayed for State

Posted 20-Feb-2017
The staff was friendly and nice, the breakfast is not really breakfast. And there were a lot of shady guests....
Comment from Hotel Management
23-Feb-2017 by Manager, Hotel Management
Thank you for taking the time to write a review of your stay. I am glad to read your remarks about our friendly staff. However, I am very sorry that there were shady guests. Thank you for sharing your experience with us. If you have any additional feedback, we would like to hear it. I do hope that you will return to our hotel, or any other Extended Stay Hotels location in the future.
1out of 5
by A verified traveller from wasington state

domestic violence issues

Posted 20-Feb-2017
The hotel and room had the slight smell of cigarettes despite the fact that it was nonsmoking. I was woken up at 1am to my neighbors having a domestic violence issues until 4am when I finally called the front desk to complain. The issue was not resolved and continued until 5 am and then a dog that was staying on the same floor started barking until 530am! Not only were these people not removed from the premises but between the smell and constant disturbances I only got 2 hrs of sleep!! This was the worst hotel I have ever stayed in I would give it a - rating if I could.
2out of 5
by A verified traveller from Spokane

Entire Hotel smells like the smoking rooms.

Posted 13-Feb-2017
My stay was in a non smoking rooms, but the entire Hotel smells like thick cigarette smoke and pot smoke. The room was clean with exception to the vent in the bathroom. It had about an inch of dirt stuck to it. The staff was friendly. The grab and go breakfast was a granola bar and coffee. I ate at 7:30 am and there was only 4 bars left. I don't consider that a breakfast.
Comment from Hotel Management
17-Feb-2017 by Manager, Hotel Management
I received a copy of your review, and wanted to take a moment to personally respond. We appreciate the kind comments about the clean room; however, we apologize that the hotel smelled like smoke and that the vent was not properly clean. To prevent this from happening again, my team is paying closer attention to the vents. Your feedback is very important to us, so thank you for sharing. Thank you for choosing Extended Stay Hotels. We hope we have the opportunity to see you again in the future.
2out of 5
Recommended
for Everyone
by A verified traveller

Posted 09-Feb-2017
My room stank, but I was there for work so I dealt with it and it was noisy as in I could hear doors shut and people walking by.
Comment from Hotel Management
15-Feb-2017 by Manager, Hotel Management
I appreciate you taking the time to write a review of your experience with us. Please accept our most sincere apologies for the smell and noise. I discussed your comments with the team, and we are committed to providing clean and safe rooms. Thank you for sharing your experience with us. We would love to have another chance to provide you with a better experience the next time you're in town.
4out of 5
Recommended
for Everyone
by A verified traveller

Industrial area

Posted 07-Feb-2017
Great kitchen! Nice convenience if you like to save and cook!
Comment from Hotel Management
15-Feb-2017 by Manager, Hotel Management
Thank you for taking the time to share your experience. It is good to know the fully equipped kitchen in your room was beneficial during your stay. Thank you again for your review. It would be our pleasure for you to repeat your experience with us in the future.
5out of 5
Recommended
for Everyone
by A verified traveller

Accommodating Hotel

Posted 16-Jan-2017
convenient to area, good accommodations for the cost
Comment from Hotel Management
17-Jan-2017 by Manager, Hotel Management
Thank you for taking the time to share your experience. I am pleased to see you enjoyed our convenient location and comfortable accommodations that you found affordable. Thank you again for sharing your comments with us. We look forward to hosting you again in the future.
4out of 5
Recommended
for Everyone
by A verified traveller from WA

It'll be satisfying :)

Posted 01-Jan-2017
Pros: It's location was easy to find; there was plenty of hot water! I loved the little kitchenette!
Cons: The smoke upon entering the room was a little bit concerning. And if they could put a cup or two in the cupboard.
Location: It's location was easy. It was convenient for us. We didn't have time to explore, so we didn't do a lot things nearby.
We stayed only for one night. This hotel wasn't too elaborate or fancy (of course, that was out of my price range!) but it was satisfying for the night we needed. There were two things negatively that I noticed: the room was a smoke-free room however it smelled like smoke upon entering; there were no dishes in the room-not even a cup. I simply called room service and they brought a bunch of dishes and pots and pans, but that little detail of not even a cup was a tad disappointing.
Comment from Hotel Management
06-Jan-2017 by Manager, Hotel Management
We appreciate you taking the time to share your experience. Your positive comments regarding our convenient location and water temperature is much appreciated. However, we will do a better job of communicating our cookware policy to guests properly. Thank you again for your review. We look forward to seeing you in the future, should your travels bring you back to our area.
4out of 5
Recommended
for Everyone
by A verified traveller from Kelowna, BC, Canada

One Night Stray

Posted 14-Nov-2016
Pros: Comfortable and friendly
Cons: Coffee units in the room.
Location: Close to Tacoma Dome but restaurants or food service except for a gas station.
The staff was very helpful and the room was spacious and clean. Good Wi-Fi as well. Not many amenities nearby such as restaurants and hotel has a very limited breakfast service. Good access to I-5. Have to ask for a coffee pot or dishes etc. for the room.
Comment from Hotel Management
15-Nov-2016 by Manager, Hotel Management
The team and I appreciate your comments about your stay. It is great to see you were comfortable at our hotel and that our staff was able to assist you properly. Thank you again for your review. We look forward to seeing you in the future, should your travels bring you back to our area.
4out of 5
Recommended
for Everyone
by A verified traveller from US

Great kitchen, industrial area....

Posted 08-Nov-2016
Best looking, well kept hotel in a very busy industrial city....Good for the money
Comment from Hotel Management
15-Nov-2016 by Manager, Hotel Management
I want to thank you for taking the time to for taking the time to post a review. Your positive comments about our hotel being affordable and that you valued the fully equipped kitchen in your room are satisfying. Thank you for choosing Extended Stay Hotels. We hope to see you again soon.
1out of 5
by A verified traveller

Unacceptable

Posted 31-Oct-2016 on Hotels
Arrived after a 3 hour drive. Upon getting to our room we find our toilet is clogged. We called the front dear and was told to go get the plunger and if that didn't work then they would put in a service request for the week and we would just have to deal with it. The service was absolutely unacceptable and I will never be staying here again