Ratings based on 269 Verified Reviews

3.0 out of 5
48% of guests recommend
3.3 Room cleanliness
3.4 Service & staff
3.1 Room comfort
2.9 Hotel condition
Expedia Verified Reviews
2out of 5
by A verified traveller

Bedding was Filthy upon Check-in

Posted 06-Feb-2017
Pros: Location.
Cons: Everything
Location: Centrally located across from the casino. The restaurant "Poodle Dog" was really good.
We checked in to our room and found the blankets at the foot of the bed were filthy and stained with drink marks and other white spots. I called the hotel office and told them about it. Instead of sending housekeeping up to replace them, they asked US to bring them down to the office for replacement. My wife didn't even want to touch them. Once we removed the blankets it revealed an even larger dark stain on the sheets. Super disgusting. We then went to the office to talk to them about it. The Lady at the front desk said she could give us new sheets but could not make the bed for us since she "didn't know how". We then suggested that they just give us a different room. The new room was cleaner and a little warmer but the hotel itself need to be remodeled desperately. It is in poor repair.
3out of 5
by A verified traveller

Okay

Posted 30-Jan-2017
I wanted close to Good Samaritan hospital and this hotel was kind of far
2out of 5
by A verified traveller

This traveller left a rating score only Posted 03-Oct-2016 on Hotels
3out of 5
Recommended
for Everyone
by A verified traveller

Right across the street from Emerald Queen Casino

Posted 03-Oct-2016
The room worked for what we needed. Across the street from the Emerald Queen Casino and not far from Tacoma Dome. I will stay here again on my next trip.
3out of 5
by A verified traveller

Paper thin walls!

Posted 30-Sep-2016 on Hotels
The rooms are out dated. We were in the room set up for handicap so it was large. The bed was alright but getting old...the pillows are small but they managed for the 1 night we stayed. The location was great for the Emerald Queen Casino. The rooms are noisy! We were on the ground floor and the people in the room above were loud and in the morning we could hear everyone walking by the window.
2out of 5
by A verified traveller

Posted 28-Sep-2016 on Hotels
It was so, so.
1out of 5
by A verified traveller

Gang Party Next Door that ended at 4am

Posted 26-Sep-2016
Pros: Absolutely nothing.
Cons: You've got to be kidding.
This was literally the most horrific night I have ever spent in a hotel. From midnight until 4am the music, loud and angry voices, and the sense of imminent danger was ridiculous. The only reason we stayed through was because we didn't want them knowing it was us who went to the front desk. I am not exaggerating. Take a gang scene from any gritty movie—that's what it felt like being next door to. We will be writing directly to the hotel and demanding a full refund. You should not associate with this hotel, Expedia. Pretty sure we saw a drug deal going down as we got out of our car and walked to our room. Should have just turned around and left but the room was already paid for.
4out of 5
by A verified traveller

This traveller left a rating score only Posted 25-Sep-2016 on Hotels
3out of 5
by A verified traveller

This traveller left a rating score only Posted 21-Sep-2016 on Hotels
2out of 5
by A verified traveller

drug motel

Posted 21-Sep-2016 on Hotels
drug dealers everywhere. almost left. Felt uncomfortable and worried our car would be stolen. the desk clerk was quite pleasant though, the young guy.