Ratings based on 302 Verified Reviews

4.4 out of 5
96% of guests recommend
4.7 Room cleanliness
4.5 Service & staff
4.5 Room comfort
4.6 Hotel condition
Expedia Verified Reviews
5 out of 5
Recommended
for Everyone
by A verified traveller

Posted 19-Nov-2017
The friendliest and most helpful hotel staff I’ve ever been in contact with. Would stay here over and over.
Comment from Hotel Management
24-Nov-2017 by Jo-Ann Herradura, Hotel Management
Thank you for your valued feedback. We hope to see you again whenever your travel brings you back to Tacoma. Sincerely, Jo-Ann Herradura Guest Service Supervisor
5 out of 5
Recommended
for Everyone
by A verified traveller

Perfect downtown place to stay

Posted 06-Nov-2017
Pros: Clean, comfortable and convenient.
Cons: A channel guide for the TV would have been nice.
Location: We enjoyed a great meal at the Pacific Grill Restaurant in the same building.
We were in town to see Garth Brooks at the Tacoma Dome. The hotel and location was great. We were able to take the light rail to the Tacoma Dome from right in front of the hotel. Very convenient. The room was very comfortable and all we hoped for.
Comment from Hotel Management
11-Nov-2017 by Jo-Ann Herradura , Hotel Management
Thank you for your valued feedback. We hope to serve you again when your travels brings you back to Tacoma,
4 out of 5
Recommended
for Everyone
by A verified traveller

Convenient and comfortable

Posted 05-Nov-2017
Nice hotel but very limited bar/food. Bar didn’t open until 5pm and closed at 10. No option to get room service after 10pm.
Comment from Hotel Management
24-Nov-2017 by Jo-Ann Herradura , Hotel Management
Thank you for your valued feedback. Unfortunately being a select service hotel, our services are limited. Please accept my sincere apology for any inconvenience this have caused you. We hope to see you again whenever your travel brings you back to Tacoma. Sincerely, Jo-Ann Herradura Guest Service Supervisor
5 out of 5
Recommended
for Everyone
by A verified traveller from Redmond Wa

Across the street from the convention center

Posted 15-Oct-2017
Hotel staff very attentive, lovely room, fan was loud and need a speed option, valet parked for $17, mattress cover seemed noisy and plastic-like, comfortable bed, great shower and pillows.
5 out of 5
Recommended
for Everyone
by A verified traveller

Posted 31-Aug-2017 on Orbitz
Very pleasant experience, the staff and everything was great.
Comment from Hotel Management
09-Sep-2017 by Jo-Ann Herradura, Hotel Management
Thank you for staying with us! We hope to see you again when your travels bring you back to Tacoma.
5 out of 5
by Ahna

This traveller left a rating score only Posted 24-Aug-2017 on Hotels
5 out of 5
Recommended
for Students
by A verified traveller

nice hotel close to convention center

Posted 23-Aug-2017
Pros: recomanded by the bar assosication
very nice crew, friendly and helpful. walking distance to convention center . place I took my Bar exempt.
Comment from Hotel Management
09-Sep-2017 by Jo-Ann Herradura, Hotel Management
Thank you for staying with us! We hope to see you again when your travels bring you back to Tacoma.
5 out of 5
by Carmen

This traveller left a rating score only Posted 13-Aug-2017 on Hotels
5 out of 5
Recommended
for Everyone
by A verified traveller

Great location, quiet hotel

Posted 29-Jul-2017
The room was very comfortable and quiet. The staff were really helpful. The hotel had all the amenities I needed and wanted.
Comment from Hotel Management
09-Sep-2017 by Jo-Ann Herradura, Hotel Management
Thank you for staying with us! We hope to see you again when your travels bring you back to Tacoma.
3 out of 5
by Tanya

Never Again and What a Disappointment

Posted 24-Jul-2017 on Hotels
Not a fan. Hotel had lights out in the signage on the building. Great location but poor turn in and parking situation due to small and narrow driveway as well as no onsite parking. Ended up valeting car at $17/night, so I would not have to roll or carry 3 bags a block away. And my car literally was bit moved from check in to check out 2 days later. Plus a tip when I did pick it up? Really? The front desk was helpful but the rooms don't have USB chargers and when I called to inquired, the girl was rude and told me to purchase a $16+ wall adapter if I wanted to charge my phone. What?! That's insane. They are $4 at Wal greens. There was hair on the floor in the bathroom and I mopped the floor before I used it. Ewww. We had purchased the two morning breakfasts as well for our stay and unfortunately those fees ended up being a donation because we didn't use them. The bistro hours are terrible and you are forced to go elsewhere for food and drinks. They don't have a bar at the hotel and for $250+ a night, you would expect a bar. It was the most expensive Courtyard I have ever been to and I frequently San Francisco Bay regularly and Never pay those prices even for a Renaissance or Residents Inn which are far far nicer Marriott establishments. I would definitely NOT stay at this location again. The traffic noise outside our 6th for hotel room window was also insane. Just not worth the extremely expensive costs in any way.