Staircase

Reviews of Courtyard by Marriott Tacoma Downtown

3 out of 5
Courtyard by Marriott Tacoma Downtown
1515 Commerce Street, Tacoma, WA

Reviews

8.8

Excellent

Rating 10 - Excellent. 398 out of 702 reviews" "
Rating 8 - Good. 203 out of 702 reviews" "
Rating 6 - Okay. 68 out of 702 reviews" "
Rating 4 - Poor. 19 out of 702 reviews" "
Rating 2 - Terrible. 14 out of 702 reviews" "

9.4/10

Cleanliness

9.0/10

Staff & service

8.0/10

Amenities

9.2/10

Property conditions & facilities

8.6/10

Eco-friendliness

Reviews

8/10 Good

Derrick

Travelled with family, Business traveller
Liked: Cleanliness, staff & service, property conditions & facilities
Its was convenient
Stayed 2 nights in Feb 2024
Response from Courtyard Team on 27 Mar 2024
Hello,Your feedback is very much appreciated. Thank you!

10/10 Excellent

Ken

Travelled with family, Business traveller
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Room was nice. Staff was friendly. Location was good.
Stayed 1 night in Mar 2024
Response from Courtyard Team. on 8 Mar 2024
Hello,Thank you for your feedback and for staying at the Courtyard Tacoma Downtown.

8/10 Good

Tamara

Liked: Cleanliness, staff & service, property conditions & facilities
Third time we’ve stayed there. We will be back.
Stayed 3 nights in Feb 2024
Response from Courtyard Team on 7 Mar 2024
Good day,Thank for staying at the Courtyard Tacoma Downtown and for sending us your feedback. We do look forward to seeing you the next time that you are in the Tacoma area.

6/10 Okay

sharon

Liked: Staff & service
Felt it was very expensive for a mediocre room. Valet service was excellent but again very expensive plus tipping. Nothing at all was included. The base price was very high but then it seemed a lot got added on. But I was paying for the convenience of walking across the street to the convention center and that was great access.
Stayed 1 night in Feb 2024
Response from Courtyard Team on 28 Feb 2024
Hello,Thank you for your feedback.

10/10 Excellent

Jan, Stanwood

Travelled with group
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
It was convenient and safe. Valet my car everyday and they were fast to get it when I needed it. Comfortable beds too.
Stayed 2 nights in Feb 2024
Response from Courtyard Team on 27 Feb 2024
Hello,We appreciate you taking the time to send us your feedback. We hope we will see you the next time you are in the Tacoma area.

6/10 Okay

Quentin

Travelled with group
Liked: Cleanliness, staff & service, property conditions & facilities
-
Stayed 1 night in Feb 2024
Response from Courtyard Team on 9 Feb 2024
Hello,Thank you for your feedback.

10/10 Excellent

Taleaha

Liked: Cleanliness, staff & service, property conditions & facilities
Great
Stayed 1 night in Jan 2024
Response from Courtyard Team on 2 Feb 2024
Hello,We do appreciate you taking the time to send us your feedback. Thank you for staying at the Courtyard Tacoma Downtown. See you next time.

6/10 Okay

Aaron

Stayed 10 nights in Jan 2024
Response from Courtyard Team on 27 Mar 2024
Hello,Thank you for sharing your feedback.

10/10 Excellent

Chris

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
The room was luxurious and relaxing. I loved the view and the surrounding atmosphere. I felt cozy being high up in the downtown area.
Stayed 1 night in Jan 2024
Response from Courtyard Team on 16 Jan 2024
Hello,Thank you for staying at the Courtyard Tacoma Downtown. We appreciate you sending us your feedback.

10/10 Excellent

Steven

Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
All good!
Stayed 1 night in Dec 2023
Response from Courtyard Team on 16 Jan 2024
HelloWe appreciate your business and your feedback. Thank you for staying at the Courtyard Tacoma Downtown.

4/10 Poor

Sarah

Liked: Cleanliness, amenities
Stayed 1 night in Dec 2023
Response from Courtyard Team on 4 Jan 2024
Thank you for staying with us. We appreciate your feedback and hope to see you again in the future.

10/10 Excellent

Ivett

Travelled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
We enjoyed our stay. Comfortable and convenient. Definitely would come back!
Stayed 1 night in Dec 2023
Response from Courtyard Team on 14 Dec 2023
Greetings,Thank you for staying at the Courtyard Tacoma Downtown. We appreciate you sending us Your feedback and hope that we will see you the next time you are in the Tacoma area.

10/10 Excellent

Donald

Travelled with family
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 2 nights in Dec 2023
Response from Courtyard Team on 11 Dec 2023
Hello,Thank you for sharing your feedback and for staying at the Courtyard Tacoma Downtown. We hope to see you the next time you are in the Tacoma area.

6/10 Okay

Mary Jane

Travelled with family
Liked: Cleanliness, staff & service, property conditions & facilities
Disliked: Amenities
The hotel was attractive, clean and staff was friendly and helpful. Dining options were very limited onsite and nearby. Cost of coffee and foods offered at cafe onsite was high.
Stayed 4 nights in Nov 2023
Response from Courtyard Team on 29 Nov 2023
Hello,Thank you for sending us your feedback and we hope to see you the next you are in the Tacoma area.

10/10 Excellent

Susan

Beautiful room!
Stayed 1 night in Nov 2023
Response from Courtyard Team on 25 Nov 2023
Hello,Thank you for your feedback. We hope to see you next time.

2/10 Terrible

Jing

Travelled with family
Disliked: Cleanliness, staff & service, amenities, property conditions & facilities
worst hotel experience, they offer free wifi but charged us for data services, contact them they claimed we chose enhanced service instead of free, which we didn’t, but have no proof to fight for it, and they charge for parking which should be disclosed in their description. the $ amount is not a big deal, but the way their customer service handling it is terrible. Will never book that location ever again.
Stayed 1 night in Nov 2023
Response from Courtyard Team on 21 Nov 2023
Hello,Thank you for your feedback. We do offer free Wi-Fi, in addition, we also provide enhanced for guests that needs that and it is an additional fee. I know that internet is important and we are very sorry that we missed the mark on providing accurate information to you.

10/10 Excellent

Matt

Travelled with group
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Fun hotel downtown!
Awesome hotel on the water downtown. How much better than that does it get? Also the mattress was the best mattress ever! We had a great time in downtown Tacoma.
Stayed 1 night in Nov 2023
Response from Courtyard Tacoma on 10 Nov 2023
Hello,Thank you for sharing your feedback of your stay with us. We hope to see you the next time you are in the Tacoma area.

2/10 Terrible

Brian

Travelled with family
Disliked: Cleanliness, staff & service, amenities, property conditions & facilities
THIS PLACE IS HORRIBLE!!! DIRTY AND FOOD IS HORRIBLE!!! AND WHEN YOU COMPLAIN TO THE GM'S THEY DO NOTHING. THE DRILL YOU WILL QUESTIONS AND WASTE TIME AND THEN SAY - SORRY NOTHING WE CAN DO. HORRIBLE! DO NOT BOOK.
Stayed 1 night in Oct 2023
Response from Courtyard Team on 28 Oct 2023
Hi,Thank you for sending your feedback.

8/10 Good

Tom and Brenda

Business traveller
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Friendly Staff
Stayed 2 nights in Oct 2023
Response from Courtyard Team on 24 Oct 2023
Hello,We appreciate you taking the time to send us your feedback and also thank you for staying at the Courtyard Tacoma.

10/10 Excellent

Verified traveller

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Highly recommended
Accommodated my very early check-in time, everyone was very friendly and helpful. Convenient location. Highly recommended.
Stayed 1 night in Oct 2023
Response from Courtyard Team on 22 Oct 2023
Greetings,Thank you for taking the time to send us your feedback and for staying at the Courtyard Tacoma Downtown, we hope to see you the next time you are in Tacoma area.

10/10 Excellent

Alisha

Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Staff was very welcoming and jovial. Very comfortable and professional property.
Response from Courtyard Team on 22 Oct 2023
Greetings,Thank you for taking the time to send us your feedback and for staying at the Courtyard Tacoma Downtown, we hope to see you the next time you are in Tacoma area.

2/10 Terrible

Justin, West Fargo

Stayed 1 night in Oct 2023
Response from Courtyard Team on 10 Nov 2023
Hello,Thank you for sending us your feedback.

10/10 Excellent

Tirzah

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Excellent location for museums and convention center. I would have liked a few more dinner options st the Bistro. Everyone was very nice!!
Stayed 4 nights in Oct 2023
Response from Courtyard Team on 17 Oct 2023
Hello,Thank you for your feedback and for staying at the Courtyard Tacoma Downtown. We hope to see you when you are in the Tacoma area again.

10/10 Excellent

Verified traveller

Travelled with group
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 1 night in Oct 2023
Response from Courtyard Team on 9 Oct 2023
Good day,Thank you for staying at the Courtyard Tacoma downtown and for sending us your feedback. We hope to see you the next time you are in the Tacoma area.

10/10 Excellent

Jonathan

Stayed 2 nights in Oct 2023
Response from Courtyard Team on 30 Oct 2023
Hello,Our Courtyard Tacoma Downtown family thank you for sharing your feedback. Thank you for staying.

10/10 Excellent

April

Stayed 1 night in Oct 2023
Response from Courtyard Team on 28 Oct 2023
Greetings,We thank you for sharing with us about your stay and for staying at the Courtyard Tacoma Downtown. We hope to see you the next time you are in the Tacoma area.

10/10 Excellent

Jennifer

Travelled with family
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 1 night in Sep 2023
Response from Courtyard Team on 3 Oct 2023
Good day ,We appreciate you sending us your feedback. Thank you so much for staying at the Courtyard Tacoma downtown.

4/10 Poor

Kris

Liked: Cleanliness, property conditions & facilities, room comfort
Stayed 1 night in Sep 2023
Response from Courtyard Team on 23 Sept 2023
Hello,Thank you for sending your feedback.

10/10 Excellent

Mary, Scottsdale

Travelled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
The property was clean and comfortable. The bistro had a limited menu but the food was delicious and the service was excellent. The desk clerk was remarkable--efficient, capable, friendly, helpful. The valet parking service was also excellent. All in all a very pleasant stay.
Stayed 2 nights in Sep 2023
Response from Courtyard Team on 19 Sept 2023
Hello,We appreciate you staying at the Courtyard Tacoma Downtown. Thank you for your feedback.

10/10 Excellent

Emily

Travelled with family, Travelled with family and small children
Liked: Cleanliness, staff & service, property conditions & facilities
Staff waa friendly and helpful. Facilities were clean and updated.
Stayed 1 night in Sep 2023
Response from Courtyard Team on 19 Sept 2023
Hello,We appreciate you staying at the Courtyard Tacoma Downtown. Thank you for your feedback.

10/10 Excellent

Shelley

Stayed 2 nights in Sep 2023
Response from Courtyard Team on 19 Sept 2023
Hello,We appreciate you staying at the Courtyard Tacoma Downtown. Thank you for your feedback.

8/10 Good

Catharine

Liked: Staff & service
Stayed 3 nights in Jul 2023
Response from Courtyard Tacoma on 19 Sept 2023
Hello,Thank you for staying and providing us your feedback.

10/10 Excellent

Mary, Key West

Liked: Cleanliness, amenities, property conditions & facilities
Accomodating
Stayed 2 nights in Sep 2023
Response from Courtyard Team on 12 Sept 2023
Hello,It is so great to receive your feedback. Thank you for staying at the Courtyard Tacoma downtown.

10/10 Excellent

Kaitlin

Travelled with group
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 1 night in Sep 2023
Response from Courtyard Team on 12 Sept 2023
Hello,Thank you for staying at the Courtyard Tacoma downtown and for sending us your feedback.

8/10 Good

Matthew

Stayed 2 nights in Aug 2023
Response from Courtyard Team on 19 Sept 2023
Hello,Thank you for staying and sending us your feedback.

6/10 Okay

Jameelia

Stayed 1 night in Jul 2023
Response from Courtyard Team on 29 Aug 2023
Hello,Thank you for staying at our hotel and for sending us your review.

8/10 Good

Beth

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 1 night in Aug 2023
Response from Courtyard Team on 29 Aug 2023
Hello,Your feedback is much appreciated and thank you for staying at the Courtyard Tacoma.

4/10 Poor

Hannah

Travelled with partner
Disliked: Property conditions & facilities
We spent several hours just trying to park and get into the hotel. We had to ask the staff about the breakfast that we paid for. We spent a lot of money for a hectic one night stay at this hotel.
Stayed 1 night in Aug 2023
Response from Courtyard Team on 9 Aug 2023
Hello,Thank you sending us your feedback and sharing your experience. We are very sad to hear that you took several hours to park your car and we thank you for staying at the hotel.

10/10 Excellent

Tami

Stayed 1 night in Jul 2023
Response from Courtyard Team on 24 Aug 2023
Hello,Thank you for staying at Courtyard and for sending us your feedback. We hope to see you the next time you are in the Tacoma area.

10/10 Excellent

Verified traveller

Travelled with family
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 1 night in Jul 2023
Response from Courtyard Team on 26 Jul 2023
Hello,Thank you for staying at the Courtyard Tacoma Downtown. We appreciate you taking the time to send us your feedback.

10/10 Excellent

Noble

Liked: Cleanliness, staff & service, property conditions & facilities
My room was very big and spacious! I traveled with my family of 5 and we had more than enough space in our foom
Stayed 6 nights in Jul 2023
Response from Courtyard Team on 24 Jul 2023
Hello,We appreciate you taking the time to send us your feedback. Thank you for staying at the Courtyard Tacoma Downtown, we look forward to seeing you the next time you are in the Tacoma area.

10/10 Excellent

Suzanne

Stayed 1 night in Jul 2023
Response from Courtyard Team on 15 Aug 2023
Hi,Thank you for taking the time to send us your feedback and for staying at the Courtyard Tacoma Downtown. We hope to see you the next time you are in the Tacoma area.

10/10 Excellent

Idolina

Travelled with family
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
GREAT HOTEL
This hotel was AMAZING!! It was in a great location and the staff was super friendly. I would definitely come back and stay.
Stayed 1 night in Jul 2023
Response from Courtyard Team on 17 Jul 2023
Hello,We appreciate you taking the time to send us your feedback. Thank you for staying at the Courtyard Tacoma Downtown.

10/10 Excellent

Emily

Travelled with partner
Liked: Cleanliness, staff & service, property conditions & facilities
It’s a little confusing that the Marriott and Courtyard by Marriott are right next to each other but don’t share a parking lot or other facilities. Courtyard is definitely a feels a little older and less upscale than the Marriott next door, and getting to and from car parking requires going up a hill. But the location is good, the rooms were clean. Overally a good experience.
Stayed 1 night in Jul 2023
Response from Courtyard Team on 17 Jul 2023
Hello,Thank you for staying at the Courtyard Tacoma Downtown and for sharing your experience.

10/10 Excellent

Amber

Travelled with family
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 2 nights in Jul 2023
Response from Courtyard Team on 13 Jul 2023
Hello,Thank you for taking the time to send us your feedback and for staying at the Courtyard Tacoma Downtown.

8/10 Good

Harpreet

Travelled with family
Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 1 night in Jul 2023
Response from Courtyard Team on 11 Jul 2023
Hello,Thank you for staying with us and for sending us your feedback.

8/10 Good

Bruce

Travelled with family
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Nice room for a nights stay
The room was spacious, quiet and beds were comfortable, but the mattress on the pull-out sofa needed to be replaced years ago.
Stayed 1 night in Jul 2023
Response from Courtyard Team on 7 Jul 2023
Hello,Thank you for sending us your feedback.

8/10 Good

George W

Stayed 1 night in Jul 2023
Response from Courtyard Team on 26 Jul 2023
Hello,It is wonderful to hear your feedback. Thank you for staying at the Courtyard Tacoma Downtown.

10/10 Excellent

Man Yee

Stayed 1 night in Jun 2023
Response from Courtyard Team on 20 Jun 2023
Hello,Thank you for staying at the Courtyard. We appreciate you taking the time to send us your feedback. We hope to see you the next time you are in the area.

10/10 Excellent

Melinda

Stayed 2 nights in Jun 2023
Response from Courtyard Team on 11 Jul 2023
Hello,We appreciate you taking the time to send us your feedback. Thank you for staying at the Courtyard Tacoma downtown.