Ratings based on 275 Verified Reviews

They paid and stayed. We double-checked.
3.5 out of 5
75% of guests recommend
3.8 Room cleanliness
3.8 Service & staff
3.7 Room comfort
3.6 Hotel condition
Expedia Verified Reviews
They paid and stayed. We double-checked.
4out of 5
by A verified traveller

Posted 23-Jun-2016
Good, we were comfortable. I don't have anything else to say.
Comment from Hotel Management
25-Jun-2016 by Kiera Hoffman, Hotel Management
Thank you for letting us know about your stay. I hope that you will think of us the next time that you are in the area.
3out of 5
by A verified traveller from Abbotsford, BC CANADA

BEST PLACE IN TACOMA ....

Posted 12-Jun-2016
Cons: HOLDING MONEY ON CREDIT CARDS FOR MORE THAN 24 HRS AFTER CK OUT!!! bad policy - hurt my weekend.
I loved everything and was impressed with Best Western's economy accommodations. Economy because I used Expedia! Great rate introduced me to fine room and excellent breakfast. Tip: They will dock your credit card for an extra $200 USD when you check in to ensure they can charge you if you are delinquent with their hotel. Good idea BUT ... it does not get removed for about 5 days which can , and did, cause me to fall short on the fun I had planned. For those who are not floating in liquid cash or credit ... this can be a very unhappy ending to a perfect weekend.!!! I hope they change that policy fast. It dropped my rating from an Excellent to Confussed and Sad (3). hmmmm
Comment from Hotel Management
18-Jun-2016 by Kiera Hoffman, Hotel Management
Thank you for letting us know about your stay. I am glad that you enjoyed your time with us, and I do apologize for the inconvenience. We do get an additional authorization at check-in (or a cash deposit) to ensure that our newly renovated rooms stay in great shape. Unfortunately how that authorization in processed depends on your bank. I hope that you will consider returning in the future.
4out of 5
by jack

Posted 30-Apr-2016 on Hotels
Comment from Hotel Management
02-Jul-2016 by lakisha wright, Hotel Management
Thank you for taking the time to let us know about your stay. I hope that you will think of us the next time you are in the area.
4out of 5
by A verified traveller

Comfort and joy.

Posted 21-Apr-2016
Staff was excellent. Room was spacious and clean. Quick and easy checkin and checkout process and the free breakfast wasn't bad either!
Comment from Hotel Management
23-Apr-2016 by Kiera Hoffman, Hotel Management
Thank you for letting us know about your stay. I am glad that you enjoyed it! Please stay with us again the next tiem you are in the area!
5out of 5
by Adam from Seattle

Posted 14-Apr-2016 on Hotels
Great, nothing special, simple, clean, what I wanted. Cheap and for sleep. Nothing was uncomfortable. Breakfast was great and started at 5am.
Comment from Hotel Management
18-Jun-2016 by lakisha wright, Hotel Management
Thank you for your kind review. I am glad that your stay was comfortable. I hope that you will stay with us again the next time that you are in the area.
3out of 5
by A verified traveller

Posted 14-Apr-2016
Loved the new renovations. Beds were super comfy and clean. Staff was attentive and quick check in
Comment from Hotel Management
16-Apr-2016 by Kiera Hoffman, Hotel Management
Thank you for taking the time to let us know about your stay. I hope that the next time that you stay with us, we will be able to wow you.
4out of 5
by A verified traveller

Clean hotel close to the Tacoma Dome

Posted 13-Apr-2016
Hotel is doing renovations- rooms were being updated, and new mattresses were being delivered. The gentleman at the counter "Alan" I believe did an amazing job. He was busy with a line of people showing up to check in at once, the phone ringing etc. and he did a very professional job. He is a professional. Thank you Alan for your attentiveness, courtesy, and professionalism.
Comment from Hotel Management
16-Apr-2016 by Kiera - Front Desk Agent, Hotel Management
Thank you for letting us know about your stay. I am glad that you were pleased with your time with us. I would like to invite you to return soon.
2out of 5
by A verified traveller

Would not recommend hotel during updating

Posted 01-Apr-2016
Pros: comfy beds
Location: Kinda in a bad part of town. We got this info from a bartender in Lakewood.
They were doing construction and updating their rooms. We were assigned a room and it was being worked on. Then two more rooms that were also not available. Then we finally get into a room and they have the housekeeper come in to vacuum and she tells us to move to another room. We say no, we will stay and let you vacuum. Then we get settled and one of the workers doing the updating just walk into our room. Crazy. Well, im sure after the updating this will not be a problem. On a high note, the beds were very comfy!
Comment from Hotel Management
05-Apr-2016 by Kiera Hoffman, Hotel Management
I do appologize for the inconvenience. Your experience with us was highly unusual, and I do hope that you will forgive us. We hope that you will come see the finished product!
3out of 5
by DeAnna from Kennewick, WA

Would stay here again

Posted 28-Mar-2016 on Hotels
They are in the process of renovating, so it's a little construction zone now, but will be great once finished. Close to restaurants. Free breakfast was good and hot. Room clean, just outdated but they are working on that. Overall decent, met our needs, and would stay here again.
Comment from Hotel Management
04-Jun-2016 by lakisha wright, Hotel Management
Thank you for letting us know how you liked your time with us. We appreciate your opinion, and we hope that you will stay with us again soon!
4out of 5
by A verified traveller from Agawam, MA

Great location for my needs

Posted 23-Mar-2016
The hotel was going through renovations but was still kept neat and clean had a very friendly staff and a great continental breakfast.
Comment from Hotel Management
26-Mar-2016 by Kiera Hoffman, Hotel Management
Thank you for letting us know about your stay. We are working hard to improve the guest experience, and we hope that you will be back to see the finished product!