Ratings based on 332 Verified Reviews

3.6 out of 5
77% of guests recommend
3.9 Room cleanliness
3.9 Service & staff
3.8 Room comfort
3.6 Hotel condition
Expedia Verified Reviews
5 out of 5
Recommended
for Everyone
by A verified traveller

Nice clean hotel

Posted 18-May-2017
Good hotel. Very clean. Friendly staff. Good breakfast. Would stay again.
5 out of 5
Recommended
for Everyone
by A verified traveller from Florida

Clean, friendly, reasonably priced in South Tacoma

Posted 27-Apr-2017
Very pleasant experience here. Close to food, interstate. Clean and friendly. In good shape. Reasonable rates.
Comment from Hotel Management
04-May-2017 by Tacoma Comfort INN, Hotel Management
Dear valued guest , Thank you so much for staying with us and sharing your experience. We are thrilled to know that you loved our location and enjoyed your stay with us. Looking forward to welcoming you soon in Tacoma and making your future stays much more memorable! Kind regards, Rebecca C. - front desk
2 out of 5
by A verified traveller

Loud and next to I-5 freeway.

Posted 13-Mar-2017
Terrible nights sleep. The people in the room next to us were so loud. Ended up calling office at 4am. Employee at front desk did the best she could to get them to quiet down.
Comment from Hotel Management
20-Mar-2017 by Gary (Front Desk, Comfort Inn Tacoma), Hotel Management
Dear Valued Guest, We appreciate your patronage. We are truly sorry to hear that you had a hard time sleeping due to the noise from a guest next door to you. Additionally, we are happy to hear that the front desk associate attempted to quiet them down with your peace and comfort in mind. Our hotel is always striving to make improvements such as the complete remodeling of our hotel in 2016.
5 out of 5
by Shannon

Convenient and clean hotel

Posted 20-Feb-2017 on Hotels
Staff was very friendly and accommodating. Rooms were clean. Beds were comfortable. Breakfast was average. Local area was ok. Close to many restaurants.
Comment from Hotel Management
23-Feb-2017 by General Manager, Hotel Management
Shannon, Thank you for a 5 star score we do appreciate it. It is refreshing to hear that the staff was friendly and accommodating we love to make our guest feel welcomed. It is also nice that our housekeepers hard work to keep our hotel rooms clean does not go unnoticed. We do hope that in the future if you are in the area again you will stay with us. Thank you Cat Front Desk
4 out of 5
Recommended
for Everyone
by A verified traveller from Washington

Nice clean comfortable Hotel

Posted 24-Jan-2017 on Orbitz
Have stayed here a couple of times now and very satisfied! Great customer service, great staff & great continental breakfast. Rooms always very clean.
Comment from Hotel Management
27-Jan-2017 by Rebecca, Hotel Management
We are pleased to hear you had such a good stay with us. Thank you for taking time out of your day to write such a positive survey about our hotel and your stay. If you are ever in the Tacoma area again we would love for you to stay with us again.
3 out of 5
by A verified traveller

Decent Budget Hotel

Posted 08-Dec-2016 on Hotels
The front desk staff was nice, although a little slow to acknowledge you. The rooms were recently renovated, so they were very clean and in nice condition. However, the beds in our 2 standard queen room were definitely double/full size beds. My husband's feet stuck off the end of the bed. When we asked the front desk about it, said said they only had queens and kings and mentioned the recent renovations. I think they may have gotten screwed over by their mattress dealers or they were playing dumb. That aside, the stay was pleasant and the free breakfast was good with a nice selection of breakfast options.
Comment from Hotel Management
11-Dec-2016 by General Manager, Hotel Management
Thank you for taking the time to leave feedback about your stay. I do apologize the bed sizes seemed off, we have passed the messages along to our management to see what the can find on their end. Overall, we are thrilled to hear you did enjoy your stay and will use this review to speed up our acknowledgement process when a guest enters the hotel. If you are ever in the Tacoma area we would love for you to stay with us again. Happy Holidays! Nicole
3 out of 5
Recommended
for Everyone
by A verified traveller from US

Nice hotel

Posted 25-Nov-2016
Room was nice. Pool is very small and alot of sketchy people there felt like I was on the wrong side of town.
Comment from Hotel Management
26-Nov-2016 by Ebony , Hotel Management
Dear Guest, Thank you for providing feedback about your recent stay with us. Our pool does tend to be on the smaller side but we like to think we make up for this with our cleanliness and staff service. We greatly appreciate your business and hope that you will choose to stay with again the next time you are in the Tacoma -Seattle area. Thank you and take care!
4 out of 5
Recommended
for Everyone
by A verified traveller from Cottonwood, CA

Good for the price

Posted 17-Oct-2016
Pros: Convenient location, clean, friendly staff, price
Cons: the eggs for breakfast, maintain treadmill
Staff was friendly. Room was clean but a bit small, heard some traffic noise as it's close to the freeway but not too bad after falling asleep. Place was not busy but they put someone right next too us. The bed was comfortable, breakfast was average and the eating area was good size. We were staying in town and booked another night with ease although they called at 11;30 that night and hung up and called again at 8:30 in the morning to request a signature, which I asked if it was needed when I called to extend another night. exercise equipment needs to be maintained, I was running on the treadmill and the belt was slipping. All in all I would stay there again due to the friendly staff, clean rooms and price.
Comment from Hotel Management
19-Oct-2016 by Rebecca, Hotel Management
We appreciate your kind words regarding the staff and the cleanliness of the rooms.Your feedback is very important to us and we can assure you that we will use this information regarding the treadmill and breakfast to do everything possible to create an enjoyable experience for each of our guests. We hope to see you again soon!
4 out of 5
by A verified traveller

Posted 07-Oct-2016 on Hotels
Comment from Hotel Management
09-Oct-2016 by General Manager, Hotel Management
Thank you for taking the time to review our property. We appreciate all feedback to help improve guest satisfaction!
5 out of 5
by A verified traveller

Smelled clean when we arrived!

Posted 02-Oct-2016 on Hotels
The staff was very welcoming and friendly. The indoor pool was a plus!
Comment from Hotel Management
04-Oct-2016 by General Manager, Hotel Management
Thank you for taking the time to review our property. We are glad to hear you had a great stay with us. We look forward to seeing you again in the near future. -Front Desk Team