Ratings based on 326 Verified Reviews

3.6 out of 5
77% of guests recommend
3.9 Room cleanliness
3.8 Service & staff
3.8 Room comfort
3.6 Hotel condition
Expedia Verified Reviews
3out of 5
Recommended
for Everyone
by A verified traveller from US

Nice hotel

Posted 25-Nov-2016
Room was nice. Pool is very small and alot of sketchy people there felt like I was on the wrong side of town.
Comment from Hotel Management
26-Nov-2016 by Ebony , Hotel Management
Dear Guest, Thank you for providing feedback about your recent stay with us. Our pool does tend to be on the smaller side but we like to think we make up for this with our cleanliness and staff service. We greatly appreciate your business and hope that you will choose to stay with again the next time you are in the Tacoma -Seattle area. Thank you and take care!
4out of 5
Recommended
for Everyone
by A verified traveller from Cottonwood, CA

Good for the price

Posted 17-Oct-2016
Pros: Convenient location, clean, friendly staff, price
Cons: the eggs for breakfast, maintain treadmill
Staff was friendly. Room was clean but a bit small, heard some traffic noise as it's close to the freeway but not too bad after falling asleep. Place was not busy but they put someone right next too us. The bed was comfortable, breakfast was average and the eating area was good size. We were staying in town and booked another night with ease although they called at 11;30 that night and hung up and called again at 8:30 in the morning to request a signature, which I asked if it was needed when I called to extend another night. exercise equipment needs to be maintained, I was running on the treadmill and the belt was slipping. All in all I would stay there again due to the friendly staff, clean rooms and price.
Comment from Hotel Management
19-Oct-2016 by Rebecca, Hotel Management
We appreciate your kind words regarding the staff and the cleanliness of the rooms.Your feedback is very important to us and we can assure you that we will use this information regarding the treadmill and breakfast to do everything possible to create an enjoyable experience for each of our guests. We hope to see you again soon!
4out of 5
by A verified traveller

Posted 07-Oct-2016 on Hotels
Comment from Hotel Management
09-Oct-2016 by General Manager, Hotel Management
Thank you for taking the time to review our property. We appreciate all feedback to help improve guest satisfaction!
5out of 5
by A verified traveller

Smelled clean when we arrived!

Posted 02-Oct-2016 on Hotels
The staff was very welcoming and friendly. The indoor pool was a plus!
Comment from Hotel Management
04-Oct-2016 by General Manager, Hotel Management
Thank you for taking the time to review our property. We are glad to hear you had a great stay with us. We look forward to seeing you again in the near future. -Front Desk Team
5out of 5
by A verified traveller

Convenient location. Welcoming personnel

Posted 28-Sep-2016 on Hotels
One night stay. Great employees at front desk. Breakfast was good.
Comment from Hotel Management
01-Oct-2016 by General Manager, Hotel Management
Thank you for taking the time to review our property and your stay. We strive to provide excellent customer service and appreciate feedback. We look forward to seeing you again on a future stay. Front Desk Team
4out of 5
Recommended
for Everyone
by A verified traveller

Satisfied.

Posted 19-Sep-2016 on CheapTickets
Good, pleasant stay. Staff was great, food was decent. No issues at all.
Comment from Hotel Management
23-Sep-2016 by Ebony , Hotel Management
We are delighted to hear that you enjoyed your stay.. We would love to have you back when your in the Tacoma area..
5out of 5
by A verified traveller

Posted 18-Sep-2016 on Hotels
Comment from Hotel Management
23-Sep-2016 by General Manager, Hotel Management
Thank for such positive feedback,, Hope to see you again soon..
4out of 5
by A verified traveller

Posted 16-Sep-2016 on Hotels
Really enjoy the comfortable bed
Comment from Hotel Management
18-Sep-2016 by General Manager, Hotel Management
Dear Valued Guest, Thank you for taking the time to complete our online survey regarding your recent stay at our hotel. We very much appreciate and value your feedback and will share it with our team. Your survey responses will serve as encouragement to all of our staff as we strive to continuously improve the quality of our services to provide an exceptional experience for our guests. It is always a pleasure to receive positive feedback. Thank you for enjoying your stay and thank you again for your comments. We hope to see you again soon! Sincerely,
3out of 5
by A verified traveller

Posted 14-Sep-2016 on Hotels
Comment from Hotel Management
16-Sep-2016 by General Manager, Hotel Management
Than you for taking the time to leave feedback about your stay We hope to see you again soon...
4out of 5
by A verified traveller

Posted 13-Sep-2016 on Hotels
Comment from Hotel Management
16-Sep-2016 by General Manager, Hotel Management
Thank you for taking the time to leave feedback about your stay. We appreciate your business.