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Reviews of Best Western Plus Plaza Hotel & Conference Center

3 out of 5
Best Western Plus Plaza Hotel & Conference Center
620 South Hill Park Drive, Puyallup, WA

Reviews

8.8

Excellent

Rating 10 - Excellent. 569 out of 979 reviews" "
Rating 8 - Good. 264 out of 979 reviews" "
Rating 6 - Okay. 87 out of 979 reviews" "
Rating 4 - Poor. 34 out of 979 reviews" "
Rating 2 - Terrible. 25 out of 979 reviews" "

9.2/10

Cleanliness

9.2/10

Staff & service

8.4/10

Amenities

9.0/10

Property conditions & facilities

8.6/10

Eco-friendliness

Reviews

6/10 Okay

Stephen

Travelled with family, Business traveller
Liked: Cleanliness, staff & service, amenities
Disliked: Property conditions & facilities
Room shabby. Wallpaper peeling. Chair torn fabric.
Stayed 3 nights in Apr 2024

10/10 Excellent

Kevin

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 1 night in Apr 2024

4/10 Poor

jason

Travelled with family
Liked: Cleanliness
Disliked: Staff & service, amenities
They were under construction and not all the amenities were available including the pool. I understand that these upgrades needed to be done but the biggest reason why we chose to stay there was because it had a pool and at the time of booking they failed to mention that it would be closed. I expressed my frustration to the staff and I was pretty much told tough sh*t not our problem and next time book directly through the hotel not with Expedia. Not worth the money we paid to stay there, not even close. Very disappointed will not stay there again.
Stayed 1 night in Mar 2024

8/10 Good

Stephanie

Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
It was nice to have a Dennys across the parking lot. Hotel lobby and pool was closed but no mention of this when booking. We liked the lobby bar last time we were there. A large truck/trailer was unattended in parkung lot and alarm went off all during our dinner and still going off when we went to bed. I asked the front desk to call thenpolice to find out who it belonged to. Alarm went off all night and bothered the guests across the hall from us too. Really unacceptable that nothing was done about it.
Stayed 1 night in Mar 2024

10/10 Excellent

Debbie

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 3 nights in Mar 2024

10/10 Excellent

Craig

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 1 night in Mar 2024

10/10 Excellent

BRAD

Liked: Cleanliness, staff & service, property conditions & facilities
Nice place
Stayed 1 night in Mar 2024

6/10 Okay

Alicia Dianne

Travelled with partner
Liked: Cleanliness, staff & service
Disliked: Amenities, property conditions & facilities
The staff were friendly and professional but the beds were past their prime by a few years and the bathrooms were as small as a stall in public restroom. The door cleared the toilet by an inch. This property has the worst bathroom space I have ever encountered even in their premium rooms.
Stayed 3 nights in Feb 2024

10/10 Excellent

Jose

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 1 night in Jan 2024

10/10 Excellent

laurel

Travelled with family, Business traveller
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Great hot tub and pool. Easy check-in and check-out.
Stayed 2 nights in Jan 2024

10/10 Excellent

Richard, Portland

Travelled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Very clean and nice. The family enjoyed the stay. Breakfast was very good.
Stayed 1 night in Dec 2023

10/10 Excellent

Robert

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
It was all good
Stayed 1 night in Dec 2023

10/10 Excellent

Teresa

Liked: Cleanliness, staff & service, property conditions & facilities
They were doing renovation on the motel.
Stayed 1 night in Dec 2023

6/10 Okay

Ted

Stayed 1 night in Dec 2023

8/10 Good

Christine S.

Stayed 2 nights in Dec 2023

10/10 Excellent

Richele

Stayed 2 nights in Dec 2023

8/10 Good

monish

Travelled with family
Liked: Staff & service
Disliked: Property conditions & facilities
Was average at best
Stayed 1 night in Dec 2023

8/10 Good

Aano

Travelled with family, Travelled with family and small children
Liked: Cleanliness, staff & service
I feel like for such a beautiful hotel they can update a little more. Some of the furniture was worn out in the lobby n rooms.. the chlorine in the pool was way too strong. Needs better ventilation in the pool area..
Stayed 1 night in Dec 2023

10/10 Excellent

Kenneth

Travelled with partner
Liked: Staff & service, property conditions & facilities
One our more comfortable hotel stays. The breakfast was awesome. The room was very well kept up with all necessary amenities. Only complaints were that the pool was closed, and that the shower water never got as hot as one would expect 👍
Stayed 2 nights in Nov 2023

10/10 Excellent

Cornelius

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 1 night in Nov 2023

10/10 Excellent

Jennifer

Travelled with family and small children
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
worth the stay will be staying again when i come back for the holidays
Stayed 7 nights in Nov 2023

8/10 Good

Melissa

Travelled with family
Liked: Cleanliness, staff & service, amenities
First stay here with a bad bed. King size and hard, could not move without moving the whole bed. Beware room 135.
Stayed 1 night in Nov 2023

8/10 Good

Ernesto

Stayed 1 night in Nov 2023

2/10 Terrible

Kelly, Kelso

Business traveller
Disliked: Cleanliness, staff & service, amenities, property conditions & facilities
Nothing unique Non jetting hot tub Rude employees
Stayed 1 night in Nov 2023

10/10 Excellent

Rick

Liked: Cleanliness, staff & service, property conditions & facilities
Worked out perfectly.
Stayed 1 night in Nov 2023

10/10 Excellent

Susan

Travelled with family, Travelled with pets
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
It was dog friendly.
Stayed 2 nights in Oct 2023

10/10 Excellent

Jennifer

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 1 night in Sep 2023

8/10 Good

Veronica

Stayed 1 night in Oct 2023

6/10 Okay

Kian

Liked: Staff & service
Stayed 3 nights in Oct 2023

10/10 Excellent

Shawna

Business traveller
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Great place to stay
This is a cute hotel and has all the amenities you need. Great cookies and fruit when you check in. Decent free breakfast. The customer service is amazing. They have toiletries if you forget anything. The rooms are little outdated but super cozy and clean.
Stayed 1 night in Oct 2023

10/10 Excellent

Alexander

Nice place to stay.
Stayed 3 nights in Oct 2023

10/10 Excellent

Michelle

Travelled with family
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Excellent Stay!
Great, comfortable stay!
Stayed 1 night in Oct 2023

10/10 Excellent

Christine

Stayed 1 night in Oct 2023

10/10 Excellent

Vanessa

Business traveller
The entire experience at the hotel was excellent. Staff was very attentive
Stayed 2 nights in Oct 2023

10/10 Excellent

diane

Travelled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
It was nice
Stayed 7 nights in Oct 2023

10/10 Excellent

Carolyn Mills

Stayed 1 night in Oct 2023

10/10 Excellent

Susan

Liked: Cleanliness, staff & service, property conditions & facilities
The property was great!
Stayed 2 nights in Sep 2023

10/10 Excellent

Margaret

Travelled with partner
Loved it. Some employees we’re having a bad day. Spacious and updated room, clean . Good tv. Good bfast. Will come again
Stayed 3 nights in Sep 2023

2/10 Terrible

Mary, Edmonds

Stayed 1 night in Sep 2023

10/10 Excellent

Verified traveller

Travelled with family
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Great place to stay excellent rooms, food & service.
Stayed 2 nights in Sep 2023

8/10 Good

tawny

Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Parking lot is much larger than most with restaurants and gas stations nearby. Check in process was excellent. Added an addtl night. The room we booked had a jetted tub which was perfect for relaxation. Room was clean and neat. Noticed couple furniture pieces were broken. Noise easily travels through the door from the hallway, specifically screaming crotch goblins and even grown men conversation.
Stayed 1 night in Sep 2023

6/10 Okay

Susan

Travelled with family
Liked: Cleanliness, staff & service
Disliked: Property conditions & facilities, room comfort
The room was much smaller than anticipated and needed updating. There was a mildewy scent in the hallways. I don't think the room was worth the price charged.
Stayed 3 nights in Sep 2023

8/10 Good

Jeffrey

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 1 night in Sep 2023

8/10 Good

Verified traveller

Travelled with family
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Great customer service. Everyone was so friendly. The rooms need some updating. There was only one USB plug-in, which was not ideal. Overall, our stay was pleasant.
Stayed 3 nights in Sep 2023

8/10 Good

Graeme

Travelled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Nice mattress. Nice room. Good breakfast. Kinda noisy outside with traffic...but overall I would recommend it. Great beds!!!
Stayed 1 night in Sep 2023

8/10 Good

Chad

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 1 night in Aug 2023

6/10 Okay

Jackie

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 1 night in Aug 2023

10/10 Excellent

Sandra

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 1 night in Aug 2023

10/10 Excellent

justin

Travelled with partner
Liked: Cleanliness, staff & service, property conditions & facilities
Liked the jacuzzi tub
Stayed 5 nights in Aug 2023

10/10 Excellent

Cayla

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 1 night in Aug 2023