Ratings based on 2,218 Verified Reviews

4.0 out of 5
83% of guests recommend
4.3 Room cleanliness
4.1 Service & staff
4.1 Room comfort
4.0 Hotel condition
Expedia Verified Reviews
5 out of 5
Recommended
for Everyone
by A verified traveller from E

Nice hotel close to the Dome

Posted 22-May-2017
Perfect for attending events at the dome cabbing downtown is cheap and easy too! We will definitely be going back
3 out of 5
Recommended
for Everyone
by A verified traveller

Just OK

Posted 20-May-2017
Not in best area directly behind Tacoma Dome. Our room was somewhat dated and we were put in a room with a handicap accessible bathroom that was not needed. The complimentary breakfast was good and the staff was very courteous.
5 out of 5
Recommended
for Everyone
by A verified traveller from oregon

Great Hotel in Tacoma

Posted 18-May-2017
Pros: Upscale Accomodations. Large clean rooms. Comfortable beds.
Great hotel for Tacoma. Right next door to the Dome. Extremely close to everything downtown. Secure covered parking at no extra cost. One of the best breakfast for a hotel I have ever had. They even had a chef making fresh omlets in addition to the hot dishes. Of waffles, French toast, biscuits and gravey, scrambles eggs, potatoes, and sausage. Of course there was the usual assortment of cold cereal, yogurt, and fruit. The neighborhood is a little rough, but it is downtown Tacoma. I would definitely recommend this hotel to friends.
4 out of 5
Recommended
for Everyone
by A verified traveller from Spokane

Convenient location

Posted 15-May-2017
We were attending a college graduation so the location was a major factor. We liked the secure indoor parking garage, as well. We weren' aware of this amenity until we arrived. The only negative was the restaurant. I would not recommend it because of the limited menu. Also, it was a very bare room with no decor.
3 out of 5
Recommended
for Everyone
by A verified traveller from White Rock, BC

Excellent Location and Value

Posted 10-May-2017
Pros: Location. Room was large. Free internet. Free parking.
Cons: More staff at breakfast when fully booked. Resume providing paper pads in room for writing notes.
Location: Tacoma Dome events. Free tram link to downtown. Excellent restaurant Indochine downtown.
Location is great to attend events at Tacoma Dome. Free tram link to downtown. Good value with parking and breakfasts. Due to inadequate number of staff, breakfast service is not good when hotel is fullly booked on weekend - no dishes, empty coffee thermos, empty food trays. On weekday it was great.
2 out of 5
Recommended
for Everyone
by A verified traveller from Spokane, WA

Decent hotel but I won't be back ...

Posted 03-May-2017
Pros: Lobby area, breakfast, and restaurant/lounge area are comfortable and appealing.
Cons: Customer service.
Location: Right next door to the Tacoma dome and industrial properties. Exterior of the hotel could use a little TLC but the interior and guest rooms were nice
I travel to the area for business fairly regularly and was looking to find a new hotel to frequent. This hotel is relatively close to our Tacoma office so I figured I'd give it a try. I had a pleasant stay. The grounds are pretty secluded from the surrounding industrial area and the interior of the property is well kept. My room was clean and comfortable. However, due to the actions of management present on the day of my check-in I will not be returning to this hotel. To sum it up, I booked my room last minute at about 7:45 PM on a Tuesday evening with the intention of checking in Wednesday afternoon and checking out Thursday morning. Somehow in my haste to book my room I inadvertently booked my stay to check in Tuesday and check out Wednesday. This was all discovered when I tried to check in on Wednesday. I was in contact with Expedia right away and explained the whole thing sitting in the hotel lobby. It seemed like a pretty straight forward situation. It was clearly a simple mistake and they had rooms available for Wedneday evening. It seemed reasonable to ask that the hotel procees a refund and re-booked my room but that is not what occured. Despite the fact that I was physically present in the hotel lobby AND booked my room at 7:45 PM the day I was supposed to check in, the manger who took Expedia's call held firm on the fact that I was a no-show and would not grant authorization for Expedia to process a refund. Granted, it was my mistake and the hotel does
Comment from Hotel Management
09-May-2017 by Best Western Hotels & Resorts , Hotel Management
We are sorry to hear that your recent stay with us did not exceed your expectations. We appreciate your feedback and will use it to make improvements to offer guests a better experience in the future. We hope you will give us another chance and stay with us again.
3 out of 5
by A verified traveller

Was close to our venue

Posted 27-Apr-2017
Our hotel door didn't shut all the way nor close properly. It's smelt like smoke when we asked for a non smoking room. There were blood marks on the carpet outside the bathroom door not appealing.
3 out of 5
Recommended
for Everyone
by A verified traveller from Washington

Perfect for events at the Tacoma Dome

Posted 25-Apr-2017
Pros: location to Tacoma Dome, breakfast buffet
Wonderful breakfast with good selection, decent clean room, comfortable bed, cramped bathroom, but you can't beat the location for events at the Tacoma Dome. Parking garage was a little cramped. It appears to be an older motel with updates.
3 out of 5
Recommended
for Everyone
by A verified traveller from Antioch, CA

Nice hotel close to the Tacoma Dome

Posted 25-Apr-2017
Pros: The best part of the hotel is it's right next door to the Tacoma dome.
Cons: The security system is odd. The evening staff wasn't as friendly or as helpful as the morning staff.
Location: The Tacoma dome is right next door. Mt Rainer National park is about 2 hours away.
The best part of the hotel is it's right next door to the Tacoma dome. When we arrived the room we reserved wasn't available and the room they were putting us in wasn't ready. The staff on that shift was friendly and helpful although we were disappointed not to get what we reserved. Nothing more than an apology was made. We felt a small discount or a round of drinks at the bar should've been offered. When we came back later in the day the staff on shift was rude and not helpful. The room was a standard hotel room in this price range. Nice but nothing special. The free breakfast was a step above others. The security system was odd. You needed a key to use the elevators in the garages and lobby but none of the doors on the first floor were secured. So you can enter the hotel at any time of day or night but can't use the elevator?!? If we went to an event at the Tacoma Dome we'd stay there again otherwise we'd try another hotel.
5 out of 5
Recommended
for Everyone
by A verified traveller from S

Great Hotel!

Posted 24-Apr-2017
A really great place to stay for any event. Staff and rooms are excellent. Parking is ample too.