Ratings based on 2,393 Verified Reviews

4.0 out of 5
82% of guests recommend
4.3 Room cleanliness
4.1 Service & staff
4.1 Room comfort
4.0 Hotel condition
Expedia Verified Reviews
3 out of 5
by A verified traveller from Langley, B. C.

O. k. hotel close to intercity transportation

Posted 16-Oct-2017
Pros: Location (close to train station). Good breakfast.
Cons: Hallways a bit run-down. In room coffee not drinkable (decent coffee could be provided at very little cost and would make a difference). Room small.
Location: Close to downtown, train station, bus depot.
Conveniently located. Room quite small. Good breakfast. Undrinkable in-room coffee (looked like colored water). Courteous front desk staff. Price not a bargain.
4 out of 5
Recommended
for Everyone
by A verified traveller from Carnation, WA

Convenient and good for the price

Posted 09-Oct-2017
Cons: Only complaint is that all the movies were $20 on demand....Ouch! Didn't watch any even though I had 3 teens to entertain.
Quiet considering next to Tacoma Dome. Breakfast was complete and very good.
3 out of 5
Recommended
for Everyone
by A verified traveller

Noisy. Good position. Breakfast to improve

Posted 09-Oct-2017
Too much noise in the room, noise coming from air conditioning (I suppose), but really too annoying. The position is very good. The breakfast is ok but not impressive.
5 out of 5
Recommended
for Everyone
by A verified traveller from Tucson

Good stay

Posted 04-Oct-2017
Nice staff, good location, great breakfast, I would recommend
3 out of 5
Recommended
for Everyone
by A verified traveller from West Kelowna

Parking

Posted 02-Oct-2017
Apparently if u don't check in right @ 3:00 the day of a concert when the hotel is full they don't have parking space to accomodate everyone. Also ice machines seem to be in short supply so buy ur own.
5 out of 5
Recommended
for Everyone
by A verified traveller from Kelso, WA

Had a great time

Posted 02-Oct-2017
Pros: It was clean, comfortable and the staff was very helpful and friendly
Cons: I have no suggestions for improvement
Location: Well, it is directly behind the Tacoma Dome, so there's that. The Emerald Queen Casino is nearby as well.
We came for a concert at a local casino, not knowing of the concert at the Tacoma Dome the same night. Everything was great, food was good, staff was attentive even though it appeared that the hotel was completely full because of this. The only issue we had was parking. Concert goers were using the lot. We did finally find a secure, safe spot so all was good. I would definitely stay with them again. They even kept the kitchen open for 3 additional hours because of concert goers, so it was nice to be able to get a late bite to eat.
4 out of 5
Recommended
for Everyone
by A verified traveller from Everett

Concert Hotel

Posted 02-Oct-2017
Pros: The quietness. You did not hear people outside your room.
Cons: On event nights they have a very limited menu at the restaurant. Customer service was very spotty.
Location: Tacoma Dome.
We decided to stay overnight at this hotel instead of driving because we knew traffic would be horrible. We enjoyed our room. The only thing that was uncomfortable was the pot smell coming from all the rooms on our floor. It was very strong and the security told them we complained. We didn't complain. The lady at the front desk was telling us she was on her way up there because someone else told them. It is a nice walk to the Tacoma Dome.
1 out of 5
by A verified traveller from Vancouver BC

Waste of money

Posted 02-Oct-2017
Save your money and stay at the Clarion, take a cab. We will next time
Comment from Hotel Management
10-Oct-2017 by Best Western Hotels & Resorts , Hotel Management
We are sorry to hear that your recent stay with us did not exceed your expectations. We appreciate your feedback and will use it to make improvements to offer guests a better experience in the future. We hope you will give us another chance and stay with us again.
4 out of 5
Recommended
for Everyone
by A verified traveller

Very close to Tacoma Dome

Posted 02-Oct-2017
Clean room, quiet hotel. Would be nice if ice machines were on every floor, only on even number floors. Ice machine was broken on second floor. Room came with breakfast, which was just ok. Nice breakfast selection with scrambled eggs, link sausage, omelettes, oatmeal, cereals, diced potatoes, biscuits and gravy, coffee and juices.
5 out of 5
Recommended
for Everyone
by A verified traveller

Posted 30-Sep-2017
Spacious and very neat rooms. Hotel is within 15 minutes of all the nice places to visit