Ratings based on 2,100 Verified Reviews

4.0 out of 5
84% of guests recommend
4.3 Room cleanliness
4.1 Service & staff
4.1 Room comfort
4.0 Hotel condition
Expedia Verified Reviews
4out of 5
Recommended
for Other
by A verified traveller from Vancouver

Posted 16-Jan-2017
Pros: location to place to visit
Cons: proper china plates and coffee cups
Location: Went to Scaleracing on South Lawrence street, the best slot car centre in the US.
satisfactory, mid tier hotel. Not fancy clean and a good omelette for break fast. Coffee could be better!
4out of 5
Recommended
for Business Travellers
by A verified traveller

OK for a business stay.

Posted 08-Jan-2017
Pros: Bed was OK.
Cons: Desk staff could use some cheering up.
Location: Tacoma is Tacoma.Too many things to do there to innumerate.
This hotel is an OK place for a business stay. It is an older hotel that has undergone renovations over the years, some of which were not done all that well. Rooms are small but comfortably equipped with the basic amenities. Breakfast is typical but complete. It is a full meal and not bad. The desk staff was grumpy and not very informative. Unlike some hotels where the staff tries to anticipate the client's needs, these folks seem to be minimally reactive. Parking space is very limited and the underground parking is really too narrow for a standard pick-up. If you're in town for a business meeting, there are conference rooms and business support for fax, wifi, etc.
4out of 5
Recommended
for Everyone
by A verified traveller

Vary nice hotel fantastic breakfast

Posted 07-Jan-2017
Only thing I didn't like was the heating system , closed ventilation system air was vary dry.
1out of 5
by A verified traveller from california

Posted 28-Dec-2016
Horrible first room shower didn't work. Second room heater didn't work and it was 20 degrees outside had to sleep with cloths on and jackets to stay warm, and the joining room next to us for two nights party played load music, and smoked pot which smoke bellowed through our door, called front desk both nights nothing happened, even after numerous calls, and these were non smoking room.... Horrible
4out of 5
Recommended
for Other
by A verified traveller

Well-appointed, rooms are quiet, comfortable.

Posted 28-Dec-2016
Cons: Need spots in buffet area & lobby where one can't hear television. Toilets are too low; difficult for elderly to use; need to be taller.
Pleasant stay over Christmas holidays. Good breakfast buffet. Room was quiet. Had trouble with internet access one night but it was working again the next morning and that was the only trouble I had with it.
4out of 5
Recommended
for Everyone
by A verified traveller from Tucson, AZ

Great value close to Down Town Tacoma

Posted 27-Dec-2016
Staff was amazing entire stay would highly recommend for business/convention travel if looking for reasonable place in and around Tacoma!
4out of 5
Recommended
for Everyone
by A verified traveller

Concert Night

Posted 27-Dec-2016
Pros: Location.
Cons: Update Windows and bathroom.
Location: Friesenburgers is a great place to eat before a concert. Walking distance away from hotel.
Stayed there after a concert which was very nice being a short walking distance away from the Dome.
4out of 5
Recommended
for Everyone
by A verified traveller

Nice view of the port of Tacoma.

Posted 26-Dec-2016
Pros: Room was clean, breakfast was generous and good,
Cons: The heating system in my room would only heat to the 60's turned all the way up to 90 and it was in the 30 outside, need 2 chairs in my room
Location: close to most anything needed, freight house sq. the glass museum, the dome, car museum
It worked out good for my business trip, close enough to the port but not to close.
5out of 5
Recommended
for Everyone
by A verified traveller from Tacoma

Great location, nice suite we were able to visit

Posted 23-Dec-2016
With kids comfortably & lots of room to spread out.
4out of 5
Recommended
for Everyone
by A verified traveller from Portland

Nice, clean hotel.

Posted 21-Dec-2016
Pros: Convenient location.
Cons: Improve the heating system.
Location: Pantages Theatre
The room was cold, I ran the thermostat up to 75 F and it did not help. We found a heavy comforter in one of the drawers which kept us warm while sleeping.