Ratings based on 2,167 Verified Reviews

4.0 out of 5
83% of guests recommend
4.3 Room cleanliness
4.1 Service & staff
4.1 Room comfort
4.0 Hotel condition
Expedia Verified Reviews
4out of 5
Recommended
for Everyone
by A verified traveller

Pleasant experience

Posted 29-Mar-2017
Everything was good with my experience: nice staff, clean room, great free breakfast. I would definitely stay here again.
4out of 5
Recommended
for Everyone
by A verified traveller from Bend, OR

Nice hotel close to the Tacoma Dome-

Posted 28-Mar-2017
Pros: Close to the Tacoma Dome.
Cons: More staff help?
Location: Location is kind of industrial and only one restaurant that is close by. Construction barriers blocked off areas that you could not get around.
We were there for an event and it is an easy walk to the Tacoma Dome. Tried twice to call room service for two more bath towels and the restaurant to order and no one every answered. The restaurant/bar was a zoo. They needed to gauge for the large crowd and appeared that they did not. The continental breakfast was really nice and the girls overseeing this did a really nice job and were very pleasant.
4out of 5
Recommended
for Everyone
by A verified traveller from Port Townsend

Bad Management

Posted 28-Mar-2017
Pros: Nearness to the Tacoma Dome.
Cons: Management should be aware of show times and staff as necessary.
We selected this hotel because of the proximity to the Tacoma Dome and apparently many people did due to the Bill O'Reilly, Dennis Miller and Jesse Waters "The Spin Stops Here" tour. When we checked in, we noted that the restaurant hours started at 5:00 PM. The show started at 5:00 PM also. When the show was over, we went back to the hotel to eat and discovered that there was just one waitress and one cook on duty. Needless to say, service was terrible. We waited almost two hours to get our meal.
4out of 5
Recommended
for Everyone
by A verified traveller

Close to the dome, walking distance.

Posted 27-Mar-2017
Pros: Location close to the Dome is great if you are attending a function and removes the parking hassle.
Convenient to the Tacoma Dome, walking distance. Room pleasant, with lowest toilet bowl and smallest pillows. The pillows are about half the size of a regular pillow, requires a bit of adjusting to. Breakfast had a good variety of items but organization was chaotic.
3out of 5
Recommended
for Everyone
by A verified traveller from Central Oregon

Acceptable - few short comings; would stay again

Posted 27-Mar-2017
Pros: The staff, the comfort, the cleanliness, quiet rooms were great. Nice provisions, restaurant, bar, buffet breakfast was great.
Cons: Check/repair room equipment for proper working conditions.
Location: Easy access to the freeway. Well marked building easily visible from a distance as you approach.
The location is easy to find with easy access on/off the freeway. The staff were pleseant, helpful and accommodating. Though the hotel was indeed clean, neat, quiet and very comfortable, our room was small with several short falls in repairs/upgrades. The plug receptacles for cell phones/computers were not working which made it difficult to charge our electronic devices without unplugging the coffee pot. Our room seemed small and with it being so small, the coffee pot and ice bucket were sitting on a small shelf directly above the microwave and refrigerator. This seemed "a bit dangerous" considering the need to poor water into the coffee pot while standing over electrical equipment (along the back side of the micro and frig). With it sitting up there, reaching to fill the pot was pretty high. Considering this room appeared to be handicap accessible (at least in the bathroom) this again seemed odd. There was vertually no shelf area to sit toiletries in the bathroom other than on the back of the toilet (with the exception of a very small narrow glass shelf next to the sink where the complimentary items were).
1out of 5
by A verified traveller

security customer service

Posted 27-Mar-2017
Security garage and elevators pass cards ALL not working. Front desk called supervisor and we were told she would have them fixed the next day. Myself and 3 other guests were complaining we asked her to call her supervisor back so we could talk to her. Supervisor refused to talk to us. And told us to check out if we didn't like it!!
2out of 5
by A verified traveller from CALIFORNIA

Found a bug in my covers

Posted 25-Mar-2017
Pros: THE BREAKFAST
Cons: MAKING SURE THE SHEETS AND COVERS ARE CHANGED EVEN IF IT LOOKS AS IF THEY HAVEN'T SLEPT ON IT.
Location: THE TACOMA DOME, AND A NICE VIEW OF THE CITY.
The room was nice and clean but once I pulled back the covers there was another persons hair all over the sheet as if they didn't change the sheets or pillow cases. Then when I pulled out the extra blanket because I didn't want to sleep on the sheets, I saw a flea on the covers. I knew it was a flea because when I tried to pick it up thinking it was lint, it started jumping from spot to spot. That made me so uncomfortable, I was ready to check out as soon as this happened. Other than that the breakfast in the morning was great. They had so many options and I loved how you can get your own omelet made. I wouldn't recommend this hotel to my friend because of the bug and the dirty sheets and covers.
5out of 5
Recommended
for Everyone
by A verified traveller from mo

Next to Tacoma Dome

Posted 17-Mar-2017
We went to Tacoma to visit friends and chose this hotel for its location. We were not disappointed! From the moment I walked in to check in the staff was so friendly and helpful! The breakfast was great, and the room was very clean! Overall great hotel!
2out of 5
by A verified traveller from Milton

I would look elsewhere

Posted 15-Mar-2017
The staff was rude. Half the stuff such as TV sauna and jacuzzi tub Didnt work properly. The tub really only fits 1 and when you address the staff of issues you may be having they are very rude and dismiss your problems as if they are non-existent, as well as get an attitude because they actually have to do something other than sit at the front desk
5out of 5
Recommended
for Everyone
by A verified traveller

Awesome Hotel, only a 3 minute walk from the venue

Posted 13-Mar-2017
Love it! Walking distance from the hotel was perfect, comfy and spacious rooms. Would recommend to any of my friends. Not my first time staying here, have stayed 8 times and plan more. The staff is nice and always get our rooms together, since we always have about 3-4 rooms it's nice being next to each other.