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Reviews of Go Hotels Tacloban

3 out of 5
Go Hotels Tacloban
Tabuan National Highway, Marasbaras Road, Tacloban, Leyte

Reviews

7.2

Good

Rating 10 - Excellent. 49 out of 248 reviews" "
Rating 8 - Good. 95 out of 248 reviews" "
Rating 6 - Okay. 64 out of 248 reviews" "
Rating 4 - Poor. 27 out of 248 reviews" "
Rating 2 - Terrible. 13 out of 248 reviews" "

7.6/10

Cleanliness

7.8/10

Staff & service

7.6/10

Amenities

7.0/10

Property conditions & facilities

8.0/10

Eco-friendliness

Reviews

8/10 Good

Christopher

Travelled with partner
Liked: Staff & service, amenities, property conditions & facilities
The staff is very approachable, professional and accomodating. Through no fault of their own, the hotel building is very rough and needs a lot of work, but the staff makes up for it by ten folds. There were definite issues with a room we stayed at, the ceiling leaked in the bathroom when the shower is on, the lock to another room stopped working, but the staff attended to our needs ASAP and moved us to another room without question. Its safe to say I had a comfortable stay there. Location is great, right next to Robinson mall, if you're looking for a budget hotel with great service this is the place to be.
Stayed 2 nights in Feb 2024

8/10 Good

Evelyn

Stayed 3 nights in Jan 2024

10/10 Excellent

Leonard

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Rooms are very clean. Staff are so amazing, very friendly, respectful and helpful. I had a great stay and will use again in the future.
Stayed 13 nights in Dec 2023

8/10 Good

Michael

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 1 night in Dec 2023

8/10 Good

Evelyn

Travelled with partner
Liked: Cleanliness, staff & service, property conditions & facilities
It’s near transportation go and to airport ,near shopping center and restaurants
Stayed 1 night in Dec 2023

8/10 Good

Baby Liza

Stayed 1 night in Nov 2023

10/10 Excellent

Mark

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 1 night in Oct 2023

10/10 Excellent

Kenneth

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 1 night in Sep 2023

10/10 Excellent

Jonah lyn

Stayed 1 night in Jul 2023

8/10 Good

Anthony

Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Great value for money. Room clean & tidy. Staff friendly and professional.
Stayed 5 nights in Jul 2023

4/10 Poor

Chona

Disliked: Cleanliness, property conditions & facilities
Convenient
Stayed 6 nights in Jun 2023

10/10 Excellent

ARLENE

Liked: Cleanliness, staff & service, property conditions & facilities
It’s so comfortable for everything
Stayed 2 nights in Jul 2023

8/10 Good

Alan John

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 2 nights in Jun 2023

4/10 Poor

Michael

Business traveller
Liked: Cleanliness, property conditions & facilities
A clean no frills hotel
The GoHotel in Tacloban is located adjacent to Robinson's Place, Marasbaras, with ample parking. The front desk personnel are friendly. The check-in process wasn't very efficient. I booked online but was still required to fill in my personal details on one paper then asked to provide similar information on a second page so the hotel could "get to know a bit more about me." I and other guests were asked to wait in a sitting area in the lobby for about ten minutes until called back to the front desk for the key and room number. I don't think there any rooms on the first floor. Neither of the two elevators are in service for access to rooms on higher floors. It's possible that all of the hotel's accommodations are on the second floor. My guess is elevator problems are ongoing here, based on the well made barrier complete with a professionally lettered sign in place to inform guests of the non working elevators. I carried my large suitcase up the stairs to the second floor. I suspect any of the hotel employees would have eagerly done this for me if I had asked. The corridors between the rooms are easily five meters wide, featuring long centerpieces two meters wide and as long as each corridor, which have the appearance of being filled with lunar dust and occasional chunks of volcanic rock. I've never seen a feature as elaborate yet so desolate. The auditory ambience of the corridors is poor with every voice echoing off the hard surfaces in the sparsely appointed hallways.
Stayed 1 night in Jun 2023

10/10 Excellent

Rosauro Mario

Liked: Cleanliness, staff & service, property conditions & facilities
That it is attached to the mall and the convenience is great.
Stayed 1 night in Jun 2023

6/10 Okay

april

Liked: Staff & service
Stayed 1 night in Jun 2023

8/10 Good

ELEXIS

6/10 Okay

Benita

Liked: Staff & service, room comfort
Stayed 1 night in May 2023

10/10 Excellent

Michael J

Stayed 1 night in Mar 2023

8/10 Good

marlene

Travelled with group
very accesible to the mall.

6/10 Okay

Herbert, Medford

Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Staff was very prfessional and friendly

10/10 Excellent

galagama n De

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Front desk Staff and security staff are very friendly Walking distance to Mall

2/10 Terrible

MARIA

Stayed 1 night in Oct 2022

10/10 Excellent

Edgar, Maywood

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Good customer service and it’s closer to mall
Stayed 1 night in Oct 2022

8/10 Good

Edgar, Maywood

Stayed 2 nights in Oct 2022

4/10 Poor

Chona

Travelled with group
Disliked: Cleanliness
Cleanliness wasn't that good and plus towel linen etc needs replacing.
Stayed 2 nights in Aug 2022

8/10 Good

michael

Stayed 1 night in Jul 2022

6/10 Okay

Mark

Liked: Staff & service
We stayed there for 8 nights but there was no hot water....everytime i asked concerning this i was told they were getting it fixed but that did not happen.. A very ordinarily hotel...
Stayed 8 nights in Jun 2022

10/10 Excellent

john

Travelled with family
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 6 nights in Jun 2021

6/10 Okay

Warren Earl

Stayed 2 nights in Jun 2021

10/10 Excellent

Verified traveller

Stayed 1 night in Jun 2021

8/10 Good

Verified traveller

Liked: Cleanliness, staff & service
There was no cabinet or table where we can put our clothes and bags. We just put our things on the floor. Aside from that, our whole stay was okay. The bed was comfy, the shower was awesome, the room was clean, and the staffs were very nice and helpful.
Stayed 2 nights in Dec 2019
Response from Rosee - Hotel Operations on 3 Jan 2020
Dear Valued Guest, Thank you for the great review! We’re so happy you loved your stay with us and can’t wait to have you back at our hotel. We’d love to continue providing great service to awesome guests like you. With much Appreciation, Rosee Hotel Operations

6/10 Okay

eljan

Travelled with family and small children
Liked: Staff & service
Staffs were very pleasing and accommodating. Their matrimonial bedroom is just like an average medium size room :(. But, nevertheless, thank you Go Hotels Tacloban for your hospitality even in the midst of typhoon Ursula. Kudos to the staffs.
Stayed 1 night in Dec 2019
Response from Rosee - Hotel Operations on 30 Dec 2019
Dear Mr. Elijan, Thank you for the kind words. We really appreciate you taking the time out to share your experience with us. We’re so happy your stay at our hotel went smoothly. Though, I truly regret that you consider our room to be too small. And you are very much welcome, Sir. It was a pleasure to serve you and we can’t wait to have you back at our hotel. We’d love to continue providing great service to awesome guests like you. Thank you and Happy Holidays! With much Appreciation, Rosee Hotel Operations

10/10 Excellent

Verified traveller

Business traveller, Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
This hotel is a no-friz hotel. Meaning, it may not have a pool or hot tub, but it is clean and affordable. But the added features is that the staff is very helpful and accommodating. I have stayed here before, but this was even much better. The WIFI has greatly improved. I appreciated having an area where you can purchase stacks and beverages too. They stored my luggage until my flight was leaving later that day. I will be back!
Stayed 3 nights in Dec 2019
Response from marie on 18 Dec 2019
Thank you so much for your kind words! We really appreciate you taking the time out to share your experience with us. It is through feedback such as yours that we are able to maintain the quality of our service. We hope we will have the pleasure of serving you again soon. Best Regards, Marie Hotel Operations

6/10 Okay

Verified traveller

Liked: Cleanliness, staff & service, amenities
The only two negatives for me personally were:- No fridge Bed was hard
Stayed 7 nights in Nov 2019
Response from Rosee - Hotel Operations on 28 Nov 2019
Dear Valued Guest, We really appreciate you taking the time out to share your experience with us. It is through reviews such as yours that we are able to maintain the quality of our service. Though, I truly regret that you consider our bed to be too hard. Our rooms do not have a fridge however there is a fridge in the hotel where you can store your food and drinks, you may coordinate with our front desk next time should you wish to have your food and drinks stored in the fridge and we would gladly assist you. It was a pleasure to serve you at Go Hotels - Tacloban and I hope you'd still consider us on your next visit to Tacloban City. Sincerely, Rosee Hotel Operations

8/10 Good

Verified traveller

Liked: Cleanliness, staff & service
Stayed 2 nights in Nov 2019
Response from Rosee - Hotel Operations on 26 Nov 2019
Dear Valued Guest, Thanks for the awesome rating! We work hard to meet expectations like yours, and we’re happy to hear we hit the mark for you. Come back and see us soon. With much Appreciation, Rosee Hotel Operations

4/10 Poor

William

Liked: Staff & service
Disliked: Property conditions & facilities
Not happy
They said they had internet they did not. The shower had no hot water. And they did not offer face towels.
Stayed 1 night in Nov 2019
Response from Rosee - Hotel Operations on 22 Nov 2019
Dear Mr. William, Greetings from Go Hotels Tacloban! It was brought to my attention regarding your less than satisfactory experience from your recent stay in our property. I sincerely apologize for the inconvenience this has caused you. We understand your predicament regarding our WiFi, hot shower and face towel. And please be assured that these problems have already been reported to the concerned departments and our team is currently working on these so we may be able to provide our guest with adequate service that fit your needs. Again, we sincerely apologize for this and I hope you will still consider us on your next visit and we are looking forward to welcome you back here. Thank you so much Mr. William! Sincerely, Rosee Hotel Operations

8/10 Good

Aaron Samuel

Business traveller
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
The place was ok and the staff were very warm and welcoming.
Stayed 1 night in Nov 2019
Response from Marie on 20 Nov 2019
Thank you so much for your kind words, Mr.Samuel! We really appreciate you taking the time out to share your experience with us. It is through feedback such as yours that we are able to maintain the quality of our service. We hope we will have the pleasure of serving you again soon. Best Regards, Marie Hotel Operations

8/10 Good

Verified traveller

Business traveller
Liked: Amenities, property conditions & facilities
The place is clean and not crowded
Stayed 3 nights in Nov 2019
Response from Rosee - Hotel Operations on 16 Nov 2019
Dear Valued Guest, Thanks for the wonderful review! We take pride in our cleanliness and attention to details and we’re happy to hear we hit the mark for you. Come back and see us soon. Best Regards, Rosee Hotel Operations

10/10 Excellent

Gareth

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 13 nights in Oct 2019
Response from Rosee - Hotel Operations on 22 Oct 2019
Thank you for a great rating, Mr. Gareth! We are delighted to hear that you got exactly what you wanted out of your accommodations with us at Go Hotels - Tacloban. We wish you safe travels and we are looking forward to seeing you again soon. Best Regards, Rosee Hotel Operations

8/10 Good

Verified traveller

Liked: Cleanliness, staff & service, property conditions & facilities
Everything was clean, close to Mall, free parking. Basic room and small but great for a night or two.
Stayed 1 night in Oct 2019
Response from Justine on 17 Oct 2019
Thanks for the wonderful review, Ma'am/Sir! We take pride in our cleanliness and attention to details and we’re happy to hear we hit the mark for you. Come back and see us soon. Best Regards, Justine Hotel Operations

8/10 Good

Mark

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Pleasant stay
After a couple of misses on our stays in Tacloban, Go hotel is pleasant. The location next to the mall is its best feature. The room is on the small side. The walls are quite thin, you can hear the guests on the adjoining room. Air conditioning (uses split AC) is comfortable. Give it a few minutes to cool down the room as it auto shuts down withiut the room key. Oh, they have their own parking but was told we can also use the mall’s if they ran out of space. No breakfast but easy to find close by.
Stayed 1 night in Oct 2019
Response from Rosee - Hotel Operations on 7 Oct 2019
Dear Mr. Mark, We really appreciate you taking the time out to share your experience with us. We are happy to hear that you got exactly what you wanted out of your accommodations with us at Go Hotels Tacloban. We wish you safe travels and look forward to seeing you again soon! With much Appreciation, Rosee Hotel Operations

8/10 Good

Verified traveller

Business traveller, Travelled with partner
Liked: Cleanliness, staff & service
Comfortable
Stayed 1 night in Oct 2019
Response from Rosee - Hotel Operations on 5 Oct 2019
Dear Valued Guest, Thank you for the review! We’re so happy you loved your stay with us and can’t wait to have you back at our hotel. It is our pleasure to continue providing great service to awesome guests like you. With much Appreciation, Rosee Hotel Operations

8/10 Good

Carsten

Stayed 2 nights in Aug 2019

6/10 Okay

Angustia

Liked: Cleanliness, staff & service
Upon arrival there was an internet connection buti sad to note after staying overnight,the following day there was no more.
Stayed 1 night in Sep 2019
Response from Rosee - Hotel Operations on 27 Sept 2019
Dear Ms. Angustia, Thank you very much for your candid review of your recent stay at our hotel. Your feedback is extremely valuable to us, as we strive to improve with each and every stay. We’re sorry to hear of your less than satisfactory experience with us and hope you will accept our sincerest apologies. Rest assured that we have already reported this to the concerned department and as of the moment our internet connection is already fixed. Again, we humbly apologize for this and I hope you'd still consider us on your next visit to Tacloban City. Sincerely, Rosee Hotel Operations

6/10 Okay

Verified traveller

Stayed 5 nights in Aug 2019
Response from Rosee - Hotel Operations on 6 Sept 2019
Dear Valued Guest, Thank you for rating us! It was a pleasure to serve you at Go Hotels - Tacloban and we are looking forward to welcoming you back very soon. Best Regards, Rosee Hotel Operations

10/10 Excellent

Laura

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
It was fine for overnight stay
Stayed 1 night in Aug 2019
Response from Rosee - Hotel Operations on 18 Aug 2019
Thank you so much for your kind words, Ms. Laura We really appreciate you taking the time out to share your experience with us. It is through feedback such as yours that we are able to maintain the quality of our service. We hope we will have the pleasure of serving you again soon. With much Appreciation, Rosee Hotel Operations

10/10 Excellent

Verified traveller

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 1 night in Jul 2019
Response from Rosee - Hotel Operations on 16 Aug 2019
Thank you for a great rating! We are delighted to hear that you got exactly what you wanted out of your accommodations with us at Go Hotels - Tacloban. We are looking forward to seeing you again soon. With much Appreciation, Rosee Hotel Operations

10/10 Excellent

Jess

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
The place was nice and close to the mall. Accessable on transportation
Stayed 2 nights in Jul 2019
Response from Rosee Hotel Operations on 8 Aug 2019
Thank you for the great rating, Ms. Jess! It was a pleasure to serve you at Go Hotels - Tacloban and we are looking forward to welcoming you back very soon. With much Appreciation, Rosee Hotel Operations

8/10 Good

Verified traveller

Travelled with family
Liked: Cleanliness, staff & service, property conditions & facilities
Room and hotel was very clean and comfortable. Staff was great. Wifi was good. Only downside was room was very small with no amenities. But still good value for price.
Stayed 1 night in Jul 2019
Response from Rosee - Hotel Operations on 1 Aug 2019
Thank you so much for your kind words! We really appreciate you taking the time out to share your experience with us. It is through feedback such as yours that we are able to maintain the quality of our service. We’re so happy your stay at our hotel went smoothly. Though, I truly regret that you consider our room to be too small. We hope we will have the pleasure of serving you again soon. With much Appreciation, Rosee Hotel Operations