Ratings based on 857 Verified Reviews

They paid and stayed. We double-checked.
4.1 out of 5
94% of guests recommend
4.2 Room cleanliness
4.3 Service & staff
4.1 Room comfort
4.0 Hotel condition
They paid and stayed.
We double-checked.
2 out of 5
by A verified traveller

Further from the airport than I had expected

Posted 24-Aug-2015
Overall satisfactory place to stay prior to a flight. Adequate but not special.
5 out of 5
Recommended
for Everyone
by A verified traveller from orlando,fl

Posted 16-Aug-2015
Pros: service of people.size, comfort.
Cons: internet connection . had a slight issue
Location: easy to get to downtown syracuse
i would stay again..very comfortable room. love the pool and spa
5 out of 5
Recommended
for Everyone
by A verified traveller from kirkland lake

Great hotel close to everything

Posted 03-Aug-2015
Spent a weekend there as a "babymoon" and have to say the staff, room, pool and restaraunt were first rate. Can't think of a single thing that I'd have changed for this visit.
1 out of 5
by A verified traveller from Toronto, Canada

Filthy place

Posted 02-Aug-2015
Pros: The breakfast buffet and the staff in the breakfast room.
The desk chair in our room had a large smelly stain on it, and the mattress of the pull-out couch was so worn that you could feel the coils. The housing for the fridge was broken, and if you tried to open the fridge, the door would either get stuck or you had to pull the fridge out of its housing. The bottom drawer of the dresser, where sheets were kept for the pull-out couch, could not be opened because of a broken handle. The carpet of the room had not been properly cleaned and the room was smelly. Staff sought to accommodate us by offering my daughter and her child a different room where the beds were ok but which proved to have a pervasive smell in it. Instead of shampoo and conditioner, there was body lotion and conditioner. The breakfast room was nice and the service there excellent.
4 out of 5
Recommended
for Everyone
by A verified traveller from Long Island, NY

One of the better hotels that we've stayed atinSYR

Posted 23-Jul-2015
Greeted us promptly...check-in was super fast...staff was friendly...room was clean and comfortable...definitely check them out if you are staying in Syracuse.
4 out of 5
Recommended
for Everyone
by A verified traveller

Nice hotel. Clean and comfortable.

Posted 21-Jul-2015
Only stayed one night but happy with the experience.
3 out of 5
Recommended
for Everyone
by A verified traveller

Terrible service front desk

Posted 20-Jul-2015
When we arrived toilet had been running very long time and therefore there was water all over bathroom floor from condensation. When we checked out the service was very slow and front desk staff were not very curtious.
5 out of 5
Recommended
for Everyone
by A verified traveller from ontario canada

Great overall hotel

Posted 16-Jul-2015
Pros: Good location
Cons: Needed at least a chair at the desk as there wasn't a chair in our room at all.
Location: Everything is close by.
This was a nice, clean and convenient hotel to stay at. Simple to get on and off both hwy 81 and 90. Super duper close to destiny mall and Tim Hortons too!
3 out of 5
Recommended
for Everyone
by A verified traveller

Posted 16-Jul-2015
We stayed at this hotel while our daughter was at Syracuse University. The location was great, the free breakfast was a nice touch. The staff was very pleasant and we felt comfortable at this hotel.
3 out of 5
Recommended
for Everyone
by A verified traveller

Location

Posted 11-Jul-2015
Perfect location for shopping, restaurants and sites.