Ratings based on 246 Verified Reviews

They paid and stayed. We double-checked.
3.5 out of 5
84% of guests recommend
3.6 Room cleanliness
3.7 Service & staff
3.7 Room comfort
3.4 Hotel condition
Expedia Verified Reviews
They paid and stayed. We double-checked.
4 out of 5
Recommended
for Everyone
by A verified traveller from Quebec,

Shopping at Destiny USA

Posted 31-Dec-2015
Pros: I liked the loction, the staff, the cleanliness, and the included breakfast.
Cons: Some of the furnishing could be replaced and updated, but that's a minor deal.
Location: Shopping within a few minutes at Destiny USA. Onandoga Park nearby, Great restaurants.
Hotel staff were very cordial. Lobby was very clean; as were the rooms. A nice variety for the included breakfast, both hot and cold items. Staff were all very helpful. Would stay again, and most likely will this summer!
2 out of 5
by A verified traveller

Posted 21-Dec-2015
I would not recommend this hotel. In desperate need of renovations!!
4 out of 5
Recommended
for Everyone
by A verified traveller

Posted 04-Dec-2015
Very easy to get to. Safe location. Very easy and close to mall.
Comment from Hotel Management
19-Dec-2015 by Pamela, Hotel Management
We appreciate your choosing us and hope that you have a chance to come back again in the future. Have a blessed Holiday season! Sincerely, Pamela Smith CHA,GM
4 out of 5
Recommended
for Everyone
by A verified traveller from Rochester, NY

good choice for a stay

Posted 19-Nov-2015
Pros: From the lobby to the room it was cared for & clean. The staff was responsive to all needs.
Location: Tully's restaurant, Destiny USA mall, Dunkin' Donuts, fairgrouds
Clean, comfortable, friendly staff, near restaurants & mall
4 out of 5
Recommended
for Families
by A verified traveller

Thumbs Up

Posted 09-Nov-2015 on Hotels
Stayed to shop Destiny USA. Room was clean, beds were comfy. Would stay here again.
5 out of 5
Recommended
for Couples
by A verified traveller

Great retreat in Syracuse

Posted 03-Nov-2015 on Hotels
The hotel was good, staff very friendly and overall a great experience.
5 out of 5
Recommended
for Everyone
by A verified traveller

Would definitely stay again.

Posted 03-Nov-2015
Hotel was conveniently located right off of I-81, staff was super friendly, room was clean, bed was very comfortable. Would definitely stay there again.
3 out of 5
by A verified traveller from Westminster, MD

Clean, But....

Posted 26-Oct-2015
Pros: Right of Interstate 81. When Expedia booked room as smoking when I requested non-smoking, Moneil was able to locate non-smoking room.
Cons: See review above!!
Flapper on commode bad, so toilet kept refilling. Breakfasts below standard. Other family with other rooms had no bedding on bed upon arrival, and first staff said her back too tired to change any more beds. Given 2nd room, it too had unmade bed. Other family had burning smell when turned on heat, which set off fire alarm, and they too had to relocate to different room.
5 out of 5
Recommended
for Families
by Rose from Syracuse

Awesome hotel

Posted 24-Oct-2015 on Hotels
Loved my stay! My room was Clean & comfortable.
2 out of 5
Recommended
for Couples
by Kristine from Albany, NY

Posted 20-Oct-2015 on Hotels
Won't stay at this location again.....strong bleach smell as soon as you enter the building and bagged garbage all down the first floor hallway. Bathroom door handle falling off, in the morning there was so much condensation on the window that it left standing water on the air conditioning unit. Noticed that there was black mold down along the side of the air conditioning unit, no doubt from the window.