Ratings based on 308 Verified Reviews

They paid and stayed. We double-checked.
3.5 out of 5
68% of guests recommend
3.6 Room cleanliness
3.8 Service & staff
3.7 Room comfort
3.4 Hotel condition
Expedia Verified Reviews
They paid and stayed. We double-checked.
2out of 5
by A verified traveller from San Diego

Close to the Airport

Posted 26-Sep-2016
Pros: Evening staff
Cons: The cleaning staff needs better supervision and better training
My overall experience was not very good, cleaning staff did a lousy job cleaning our room, Management wasn't very helpful, evening staff was very good and very helpful.
2out of 5
by A verified traveller from N. America

Basic off- interstate bed for the night

Posted 24-Sep-2016
Honestly ? Paid a low price so wasn't expecting much. Room was dirty and worn. Window was tiny and looked directly out at roof vents and bright lights from hotel sign. Did not want to walk in room with bare feet - carpet and bed spread were disgustingly stained and dirty. Staff were very polite and professional ... But property has seen better days.
4out of 5
by A verified traveller from Ottawa

Nice hotel, close to shopping and restaurant.

Posted 19-Sep-2016
Pros: Nice area for Breakfast.
Cons: Bathroom could be updated.
Location: Close to highway, shopping and restaurant.
Hotel was clean and the price reasonable. The bed very comfortable.Pleased with overnight stay.
2out of 5
by A verified traveller from western ny

didn't know it was homecoming week

Posted 18-Sep-2016
Pros: Great staff, poor accomodations.
Cons: the room could be cleaner.
I'll start by saying the staff was friendly and helpful and I have nothing bad to say about them. I was stuck taking a smoking room to get a king size bed, not knowing it was a big weekend in Syracuse. The entire 4th floor stunk of stale cigarettes as did our room. The bedding had stains and cigarette burns in it. The bathroom floor was sticky and just felt unclean . When I ask the desk clerk for a lightbulb for our room she had to go to the diner and take a hot bulb out of a light fixture and gave it to me wrapped in a rag. She was great, kudos for thinking on her feet. Then there was the air conditioner that sounded like an idling semi. Around 1:30 am we were woken up by drunken partiers outside my door. When I finally called the front desk around 3 am they were quick to respond and promptly spoke to the revelers. Then we listened to doors slamming and hollering until around 4 am when I called downstairs again. Needless to say it was a really long drive home with no sleep. I would probably not recommend this hotel any time soon, but was informed by the staff that remodeling was in the near future.
3out of 5
by A verified traveller from Antwerp, NY

Posted 16-Sep-2016
Pros: The location was very close to the exit off from Interstate 81, made it very easy to get on and off to visit my brother in the VA Hospital in Syracuse
Cons: You need to include in your guest book a list of the TV channels and what they are....spent a lot of time trying to find certain channels I watch.
Location: We went to Dinosaur BBQ for dinner and it was just 5 minutes away.
You need to spray for spiders, I killed 1 brown spider and 2 black spiders and I noticed cob webs on the ceiling tiles that should be vacuumed off.
1out of 5
by A verified traveller from Watkins Glen Ny

Never Again!!!

Posted 04-Sep-2016
Pros: Check in
Cons: Customer service and housekeeping
Location: Location was great
Check in was easy and quick....and that was the end of our positives. We called and went to the front counter that evening once back from shopping- no one answered at the front desk and upon going down stairs there was no staff to be found. The sheets on our beds were never changed from a previous stay and there was dried blood on the sheets. Not just a drop or two...quite a bit. When we did find a staff the sheets weren't changed, we were told a manager would call us as soon as possible- That still hasn't happened. We paid way too much for a dirty room with other peoples bodily fluids...and very poor unacceptable customer service. Never again :(
3out of 5
by A verified traveller from Buffalo, New York

Good price

Posted 02-Sep-2016
Pros: the desk Clerks were very nice, and location was nice.
Cons: The Manager didn't care that we were inconvienced. all she kept on saying on saying was the housekeeper has worked here for 14 years,
Location: We went to the State Fair which was about 3 miles away, and the Destiny USA Mall also about 3 miles away. A fantastic Mall to go to.
on the day we checked in the Desk clerk Jason, was a super nice Gentleman. when we went into the room my Girlfriend put her hand on top of the TV, when she took her hand off, it was FULL of dust. we let it go and she wiped it down. the room was nice. on the day before we were to check out housekeeping knocked on our door twice and we told her that we were getting ready to go out for the day. The desk clerk called our room and we said we were leaving in about 5 minutes, there was a housekeeping cart outside our room. when we came back home after being out all day, we got to our room and there was a plastic bag with towels,coffee and shampoo in it. we went into our room, the dirty towels were still on the floor, the counters and tub were still dirty, and out bed was not made and the floor not vacuumed. when we checked out the following day, we told the desk clerk and the manager about our room not being clean, she said the housekeeper said she tried to get into your room twice, I said yes she did but we weren't ready yet, she said she had a class to get to and couldn't stay. I told her about the housekeeping card being outside our room, she said oh, that wasn't her cart, that was someone else's. I said and that someone else couldn't clean our room???. that was CRAZY that another couldn't do the job for another one. they would rather leave a patrons room dirty, i'm disabled and in a power chair and I had to try to fix my bed and clean their mess by myself!!!!!!
4out of 5
by A verified traveller from kingston ontario

location is great

Posted 31-Aug-2016
Pros: price and location
Cons: ive been in the hotel industry for 38 years and run a hotel / school that is in the top 10 in the world staff attitude will kill you every time.
Location: state fair.
everything is what is expected and its clean. staff could use a better attitude but this is part of todays culture. but the price and location makes up for poor attitude.
Comment from Hotel Management
02-Sep-2016 by Pamela , Hotel Management
I am curious as to who it was with a poor attitude.I need to nip that in the bud ASAP. My greatest joy is in the happiness of others and I expect the best out of my staff.
2out of 5
by A verified traveller

It's okay.

Posted 31-Aug-2016
Pros: It was cheap and the AC worked well. It was also easy to find.
Cons: Much better cleaning of everything! Shampoo the carpets, clean the tubs, wipe down the sink.
Location: There was a Dunkin' Donuts right across the street with a Denny's right down the block.
The shower and carpet were disgusting. There was a lot of hair in the shower and I felt the need to clean it before use. The front desk lady was friendly enough, and seemed to have her husband/boyfriend and kids working at night cleaning the place. They dressed unprofessionally, and the kids were answering the front desk phone. The parking lot got a little crowded, with several large moving trucks taking up 4-5 spaces each.
Comment from Hotel Management
01-Sep-2016 by Pamela , Hotel Management
I am sorry for the let down on the room.It is my goal for folks to have an excellent stay from check in to check out.We dropped the ball and for that I sincerely. apologize.
2out of 5
by A verified traveller

OK hotel.

Posted 31-Aug-2016
Pros: Breakfast is a plus.
Cons: Cleanliness.
Location: Good location.
The room did not look clean when we checked in. My spouse could not wait to check out the next day.
Comment from Hotel Management
01-Sep-2016 by Pamela, Hotel Management
I am sorry that your stay wasn't all that you expected.We definitely need to renovate some of our rooms ,which will be happening in the very near future.I hope that you would opt to give us another try at that point . Stay blessed, Pamela