Ratings based on 711 Verified Reviews

They paid and stayed. We double-checked.
4.1 out of 5
91% of guests recommend
4.3 Room cleanliness
4.3 Service & staff
4.3 Room comfort
4.1 Hotel condition
They paid and stayed.
We double-checked.
4 out of 5
Recommended
for Everyone
by A verified traveller from bay area

Good location

Posted 31-Jan-2016
We stayed at this hotel for a week while visiting family. The hotel staff was most helpful. Pool, hot tub, laundry room, Coy ponds and all common areas were clean. The breakfast was very good with enough verity to not go somewhere else. The dinners were Awsome, you won't go hungry with the portions. Salads were enough for two. My only draw back to this filicility is its showing signs of age, carpet, painting, wallpaper needs redone.
5 out of 5
Recommended
for Everyone
by A verified traveller from CT

Liked it so much we came back

Posted 20-Jan-2016
Pros: Amenities - free hot breakfast - managers reception - overall excellence of the interior of the place.
Cons: Nothing
Location: Convenient access from NY Thruway.
We reviewed this hotel once before and our second stay in the same week did not change our opinion.
5 out of 5
Recommended
for Everyone
by A verified traveller

Posted 18-Jan-2016
Very nice and clean I will stay next time and always with this hotel Thanks
5 out of 5
Recommended
for Everyone
by A verified traveller from rochester, ny

Great hotel

Posted 31-Dec-2015
Spent another Christmas in this hotel. Staff was friendly and helpful (we had some technical issues upon check in but was efficiently handled). We usually stay in King suite bed is very comfy. 2 queen not so much and I feel sorry for my kids who usually sleep on pull out sofa. Springy and not very comfortable. Needless to say none of these beds are really made for 2 ppl you keep rolling to the middle. We are small people and we're uncomfortable if we each slept in one bed it would be different story. Loved breakfast as usual cook to order and buffets. Happy Hour has improved since the last time we were there. Nice variety of snacks both adult and kid friendly. Bartenders very efficient and served us all quickly.
5 out of 5
Recommended
for Everyone
by A verified traveller

AWESOME customer service !!

Posted 29-Dec-2015
We stayed the day after Christmas and couldn't be happier with the accommodations . The staff went out of their way to help us. The cocktail hour was a perfect welcome to a hectic but enjoyable weekend , breakfast in the morning was an added bonus . Fariba was a joy of sunshine in the morning . Overall we couldn't ask for more from the entire staff.
5 out of 5
Recommended
for Everyone
by A verified traveller from Upstate New York

Great Atrium and room.

Posted 28-Dec-2015
Pros: The setup and great room layout.
Cons: just needed firmer pillows.
Location: East Syracuse, right off thruway, near Destiny Mall and Turning Stone Casino.
Loved the Atrium and King Suite room and full (omelets to order) complimentary breakfast.
5 out of 5
Recommended
for Everyone
by A verified traveller from Ogdensburg, ny

weekend getaway, awesome

Posted 12-Dec-2015
Pros: drinks in the evening, great breakfast in the morning
everything about this place is great, but the temperature of the room, found it a little too warm and could not cool it off
5 out of 5
Recommended
for Everyone
by A verified traveller from New Jersey

Very nice stay and experience

Posted 30-Nov-2015
Enjoyed free evening drinks and snacks. What a great idea to offer this.
5 out of 5
Recommended
for Everyone
by A verified traveller

15 minute drive to SU

Posted 11-Nov-2015
Here to visit daughter - handy for university and downtown
4 out of 5
Recommended
for Families
by Christine from NJ

Nice

Posted 09-Nov-2015 on Hotels
Didn't stay long, arrived late and left early but nice hotel.