Ratings based on 601 Verified Reviews

They paid and stayed. We double-checked.
4.1 out of 5
90% of guests recommend
4.3 Room cleanliness
4.3 Service & staff
4.3 Room comfort
4.1 Hotel condition
They paid and stayed.
We double-checked.
3 out of 5
by A verified traveller from NewYork

Not likely to stay there again

Posted 27-Aug-2015
Pros: breakfast and the courtyard area
Cons: noisy room and need softer sheets
the hotel was nice but the room was noisy because the highway was so close. had trouble sleeping between sound of cars and the itchy sheets. the breakfast was included and enjoyable and the breakfast staff were very pleasant.
5 out of 5
Recommended
for Everyone
by A verified traveller from Albany, NY

Anniversary Overnight Stay

Posted 24-Aug-2015
Pros: Hotel had an evening "open bar" time period (with lots of snacks) and fantastic morning buffet with fresh food and made-to-order omletes.
Cons: No improvements, rather suggestions. Consider cheese/crackers as choice & more serving utensils (kids grabbing at food not attractive) at "open bar".
Been to a number of hotels over the years and we must say that this hotel has to rank very close to the top. Not only was the hotel well designed architecturally, the service was second to none (they did NOT know it was our anniversary so there was no "special" treatment). From the minute we got there when the cleaning staff sent us in the right direction to our rooms to the exceptional service from the front reception to the cooking/busing staff. Management should be very proud of its staff! Really great job!
3 out of 5
Recommended
for Everyone
by A verified traveller from Syracuse, NY

Showing her age

Posted 24-Aug-2015
Pros: Good location , right off the thruway. Near some nice restaurants and easy excess to shopping and casino.
Cons: Needing update. Just seems tired. Better housekeeping.
Location: Near Destiny Mall, good restaurants , Joeys for very good Italian food. Turning Stone Casino just down the road. Right off the Thruway.
Our room was not aging well. Patched areas in ceiling, paint flaking off doors, broken fixtures on doors and trash found under beds. Not garbage just paper and plastic cup but not cleaned. For price of room and reputation of hotel line , disappointing.
4 out of 5
Recommended
for Everyone
by A verified traveller

Posted 19-Aug-2015
Great room. Too much noise from interstate out of room. Without this it would have been terrific.
5 out of 5
Recommended
for Everyone
by A verified traveller

Posted 17-Aug-2015
Had a lovely, brief stay. The continental breakfast was delish :)
4 out of 5
Recommended
for Everyone
by A verified traveller

Posted 07-Aug-2015
Hotel is beautiful with rolling streams and goldfish swimming happily in well aerated waters. The breakfast is made to order or self serve.
5 out of 5
Recommended
for Everyone
by A verified traveller

Posted 04-Aug-2015
Great breakfast. Really enjoyed our stay on the last night of a very long road trip.
5 out of 5
Recommended
for Everyone
by A verified traveller

Posted 14-Jul-2015
Very nice clean hotel with good location, I would recommend it to everyone, your kids would love it!
5 out of 5
Recommended
for Everyone
by A verified traveller

Posted 10-Jul-2015
Loved hotel for the spacious rooms, made to order free breakfast!
4 out of 5
Recommended
for Everyone
by A verified traveller from rochester, ny

Nice hotel close to the highway

Posted 06-Jul-2015
This hotel was great, however we had some issues with the plumbing in the bathroom. Our toilet decided to not flush all the way the second night of our stay. The shower did not drain properly even after they "fixed it." The pool was excellent. Breakfast was ok the ingredients weren't fresh in the omelettes, but the chef was nice and funny! They did give us a $25 credit for the poor plumbing.