Ratings based on 794 Verified Reviews

They paid and stayed. We double-checked.
4.1 out of 5
83% of guests recommend
4.2 Room cleanliness
4.3 Service & staff
4.2 Room comfort
4.1 Hotel condition
Expedia Verified Reviews
They paid and stayed. We double-checked.
4out of 5
by A verified traveller from Buffalo

Nice hotel with a made for order breakfast

Posted 21-Sep-2016
The double bed room had two rooms and two TV's. Only problem limited about of tv stations. Room was clean, pool was very comfortable, breakfast was cooked for you. I would stay again. Did I mentioned free cocktails 5:30 to 7:30 at the hotel.
5out of 5
by A verified traveller

Nice hotel; close to Syracuse University.

Posted 19-Sep-2016
Hotel was very clean and staff was very friendly. Free breakfast was a bonus.
4out of 5
by A verified traveller from Ottawa

Very convenient with good fresh breakfast.

Posted 14-Sep-2016
Pros: Large room and great breakfasts and reasonable price.
Location: Shopping and eating - Destiny Mall has just about everything, and Waterloo caters to the discount market.
We only stayed one night, but we certainly would stay again. The price is reasonable for wht is provided - a nice room with a healthy and fesh breakfast and friendly and responsive staff.
3out of 5
by A verified traveller

Too noisy with little monitoring and control

Posted 12-Sep-2016
Very noisy atrium and hallways as children were running to and fro with no parental supervision. During our stay the hotel did not take any action to control this. Better suited for families looking for a indoor water park atmosphere and party center.
3out of 5
by A verified traveller

Posted 09-Sep-2016
Breakfast was great!! Nice place to stay for a single evening not for a long stay, the rooms are not as clean as I would like but you must understand I am a clean freak for the normal person it would be fine.
4out of 5
by A verified traveller

Convenient location and nice room.

Posted 01-Sep-2016
Pros: Bed Breakfast Location
Cons: Pool Hot tub
Location: Right next to 90.
The hotel was nice. The water in the pool was cloudy and the hot tub was broken. Other than that it was fine. The decor in the lobby feels dated, and you had to walk through the entire hotel to get from the elevators to the pool (no elevator near the pool). The staff was nice, and there were some nice perks to the hotel stay. We had a room on the 5th floor that came with a large tray of complimentary snacks and beverages (although we did not know they were complimentary at first). The happy hour and breakfast that were included in the stay was a nice addition. The room itself was very nice and clean. There were a lot of hotels nearby, so I am not sure if I would stay there again.
5out of 5
by A verified traveller

Very nice hotel, spacious inside.

Posted 28-Aug-2016
When I first arrive at the hotel looking from outside it is a small Embassy Suite & was not expecting much. When I got to my suite I was very impress with the set up & cleanliness of the room. I will stay here again.
5out of 5
by A verified traveller

Posted 25-Aug-2016
It's a very nice and clean hotel. The thing I liked about it was the made to order omelets for breakfast.
4out of 5
by A verified traveller

Posted 22-Aug-2016
Convenient location close to the I-90. Decor could use a little updating, but generally comfortable and clean. Our suite had a huge dining table, a separate sitting room and two full baths, but only one king bed, which was fine for us, but seemed like a lot of wasted space. Good high speed internet connection.
2out of 5
by A verified traveller from Houston

Convenient location but poor housekeeping service.

Posted 21-Aug-2016
Pros: Breakfast service and the atrium area.
Cons: Improve the housekeeping services.
We stayed at this hotel for 7 nights. Two of the days our room had no housekeeping service. Another day they cleaned the rooms on both sides of ours but we caught them as they were cleaning one of the those rooms and asked to have ours serviced. When our room was cleaned the work was done very poorly. Not all the garbage cans were emptied, bed was made messily, coffee supplies not replenished, no tissue or toilet paper replaced.