Ratings based on 743 Verified Reviews

They paid and stayed. We double-checked.
4.1 out of 5
83% of guests recommend
4.3 Room cleanliness
4.3 Service & staff
4.2 Room comfort
4.1 Hotel condition
Expedia Verified Reviews
They paid and stayed. We double-checked.
4 out of 5
by A verified traveller

Very clean, nice hotel

Posted 19-Apr-2016
nice happy hour and breakfast. pleasant staff. would stay again
4 out of 5
by A verified traveller

Posted 14-Apr-2016
Nice Place. Only negative is it was a little noisy. You could hear people late at night and early in the morning.
2 out of 5
by A verified traveller

Hotel review

Posted 10-Apr-2016
Room climate control did not work. Indoor pool and hot tub were cold. Children caused a very disorderly environment at the pool, because hotel did not provide supervision in the pool.
5 out of 5
by A verified traveller

Overnight stay for event at Syracuse U.

Posted 09-Apr-2016
Hotel staff was very nice. We had everything we needed. I'd stay there again. Room was spacious with nice TV's for watching sports.
2 out of 5
by A verified traveller

Posted 07-Mar-2016
Pros: The room was nice
When we got there we were happy with the hotel. When we went down for happy hour they only offered 2 kinds of beer none that normal people drink. The pool was very cloudy and the hot tub was closed the entire time of our stay for cleaning. Our room was right above the front door so all night long people were outside smoking and yelling so we could not sleep. The fitness room was dirty. The complementary breakfast looked really good until I sat to eat it and found hair in it. For what we paid for the room was not worth it in anyway.
2 out of 5
by A verified traveller

Disappointed..Don't waste your money

Posted 29-Feb-2016
Hot tub was broken, pool was freezing and dirty. Breakfast was not good and most of the dishes on the buffet were dirty. The rooms were very worn. Furniture was in need of some updating and replacements due to extreme wear and tear. This hotel was amazing when we came two years ago, but has since gone downhill. Extremely disappointed.
5 out of 5
by A verified traveller from Utica, NY

Great hotel

Posted 28-Feb-2016
My family loves to stay here. We love the pool, hot tub and the indoor ponds with fish in them. They offer a wonderful free happy hour with snacks and drinks in the evening and then in the morning they have a free made to order breakfast bar.
4 out of 5
by A verified traveller

Posted 25-Feb-2016
Its was fun i had a nice time and could relax when i wanted too, not too loud, the children playing hide n seek in there brought me back to some good memories, i had a great time.
4 out of 5
by A verified traveller

Posted 23-Feb-2016
This hotel seems to have improved since a stay I had in 2012.
4 out of 5
by A verified traveller

Problem with bathroom light

Posted 10-Feb-2016
Pros: Reasonable pricing.
Cons: Rooms are too dark.
The bathroom light in the room would not come on. I called the front desk to get it repaired. Someone came to the room to repair the fluorescent light. The light appeared to be fixed; however, the light would intermittently turn off for no apparent reason. Each day the light would turn off completely. This was not a very safe condition to be in the shower, water running, full of soap, and the room goes completely dark. Embassy Suits on Old Collimer Road, Syracuse, New York.