Ratings based on 873 Verified Reviews

4.1 out of 5
83% of guests recommend
4.2 Room cleanliness
4.3 Service & staff
4.2 Room comfort
4.1 Hotel condition
Expedia Verified Reviews
4out of 5
Recommended
for Everyone
by A verified traveller

Nice room but needs updating great breakfast

Posted 19-Feb-2017
First room we were given had a loud humming noise as heat exchanges where right below us. Given new room immediately. This is second time there and both times given that room. Most of the hotel was empty. Maybe because 3rd party booking.
4out of 5
Recommended
for Everyone
by A verified traveller from California

Convenient location

Posted 09-Feb-2017
Pros: Size of the room. Morning breakfast, evening snackdrinks
Location: Close to the airport and downtown Syracuse
It's a good jumping off point. Out of the city, close enough to SU.
3out of 5
Recommended
for Families
by A verified traveller from CNY

Good hot breakfast included!

Posted 26-Jan-2017
Pros: Breakfast. Staff. Pool Temperature.
Cons: Pool Cleanliness.
Location: Syracuse Basketball, Crunch Hockey games. Get Air and Sky Zone Trampoline parks. The MOST. Destiny USA: Billy Bees, Dave and Busters, Wonderworks.
The King suite was nice, but not large. The king bed, in it's own room with TV, was very comfortable. There was some plaster damage on the ceiling in the main room (it looked like water had leaked from above) but otherwise the room was nice. The sleeper couch was stained and it didn't look comfortable to sleep on but to be honest I didn't try it - the kids did and slept fine. I was a little too warm and could not get it to cool down, the label plate was pulled off the thermostat - but I did not contact the desk as everyone else felt it was fine. The pool: Well the kids loved it and it was warm enough. There were MANY kids there. The water started off cloudy and got worse. You could not see a child if they swam to the bottom of the pool. It took us 15 minutes to find a pair of lost goggles. There was also some floating brown stuff, but I realized that (for some unfathomable reason) there is a planter section along both walls filled with dirt and mulch separated by a wall less than a foot high, so that was being tracked into the pool. That being said everyone had fun. I would say they must have a high volume of swimming pool traffic and all of the chemicals in the world can't fix the cloudiness - it would have to be drained and refilled (I assume a multi-day, at least, undertaking). The staff I interacted with were very nice. I was bummed I missed the free snack and drink reception in the evening from 5-7, but I didn't look for any hotel info. when we arrived - we went to pool.
Comment from Hotel Management
16-Feb-2017 by General Manager, Hotel Management
Dear Tripmom, Thank you for taking the time to review our property. I'm glad that you and your family enjoyed our free cooked to order breakfast! We appreciate all of your feedback and will be taking it into consideration as we clean and update our property. We look forward to seeing you again! Sincerely, David Reyes General Manager
5out of 5
Recommended
for Everyone
by A verified traveller

Posted 24-Jan-2017
Excellent hotel to stay at .the breakfast is the best part and the pool is great as well the faculty there are awesome and professional I would recommend this hotel to all my friends
2out of 5
by A verified traveller from Connecticut

Disappointing return visit

Posted 14-Jan-2017
We have not stayed here in several years and thought we would revisit the pleasant, clean, and up-to-date hotel that we used to love. Sad to say the physical plant is in a terrible state of decline. The common areas are dark and dingy. The couch in our room had ripped cushions, and we had to call staff to replace an obviously stained comforter which was disgusting. Housekeeping in general is barely acceptable. We had the opportunity to speak directly with the general manager who is very customer-service oriented but who obviously has his hands full. Other staff were quite nice, in particular the gentleman making omelets. That being said, we won't be back.
Comment from Hotel Management
18-Jan-2017 by GM, Hotel Management
Hello Cristina, Thank you for your feedback, I am sorry that your stay with us was not satisfactory. We will certainly be investigating these issues in order to remedy them for future guests. I am glad that you were happy with the service that you received!
4out of 5
Recommended
for Everyone
by A verified traveller from Florida

Getaway.

Posted 30-Dec-2016
Koi pond, landscaped courtyard, and heated pool are great for escaping a Syracuse winter day.
4out of 5
Recommended
for Everyone
by A verified traveller

Posted 12-Dec-2016
This is a nice hotel with large comfortable suites, pleasant staff, and a very nice breakfast buffet. We have stayed there several times and have been pleased with the accommodations. Especially nice were the large TVs (2 of them) in the room and a lot of pillows. One thing that we found disappointing on this trip was the pool. It is a nice pool and hot tub but both were dirty. This may be because it was late and had been used by a lot of other people. Also there were no towels at the time we went down (8:30 PM) but the staff was very quick to resupply once we notified them.
4out of 5
Recommended
for Families
by A verified traveller

Family Vacation

Posted 11-Dec-2016
Pros: The rooms themselves had everything you could possibly have needed
Cons: The smell was a bit musty, but the hotel staff was very hospitable.
Location: Destiny USA was close, but there really isn't much to do in the area.
This was a great place to stay with family as there were separate "living" spaces. The breakfast included in the rate was great, as were the evening appetizers! It was great for what we paid.
5out of 5
Recommended
for Everyone
by A verified traveller from Rochester New York

Posted 30-Nov-2016
We had Thanksgiving dinner at the hotel. It was great and the people were so nice. Best Thanksgiving! No dishes no cooking and wonderful treatment.
4out of 5
Recommended
for Everyone
by A verified traveller from US

Good hotel, decent experience

Posted 28-Nov-2016
Pros: The room is clean, roomy and nicely set up. The breakfast is good, and the happy hour is a nice touch.
Cons: Faster staff, or more staff so the one doesn't have such a list of to dos.
Location: It's a nice location with other hotels and restaurants nearby.
We have stayed here numerous times and really enjoy it. This stay was not so relaxing though. We had 3 adults in our room so we wanted to use the bedroom and the pullout in the living room for more privacy but the pullout didn't have any bedding on it. There was also no extra bedding stored in the room to put on it. It took close to an hour after calling the front desk to get someone to bring the bedding up. The hotel was also quite loud throughout the night. There seemed to be groups of people being loud numerous times.