Ratings based on 893 Verified Reviews

4.1 out of 5
83% of guests recommend
4.2 Room cleanliness
4.3 Service & staff
4.2 Room comfort
4.1 Hotel condition
Expedia Verified Reviews
4 out of 5
Recommended
for Everyone
by A verified traveller from Long Island, NY

Relaxing water feature was a joy to experience

Posted 16-Apr-2017
Pros: Loved the staff, the food, the drinks, and the water feature. The beds were comfortable. The pillows were great. Very comfortable room for our family
Cons: The temperature of the pool and hot tub should be checked on regularly. The bathrooms should be cleaned in order to remove mold.
Location: We were not far from restaurants and shops.
We enjoyed our stay at Embassy suites Syracuse. The staff was extremely friendly and helpful. In fact, we met an employee, possibly a manager, named Mike who was such a nice person. The bartenders, cooks, cleaning staff, etc. were all very friendly. We did notice two things that we feel the hotel should try to fix. One, the pool and hot tub were not at great temperatures. The pool was much too cold and the hot tub was way too hot. The second issue we noticed was that there was a little bit of mold growing inside the bathroom along the higher part of the wall by the shower. We understand that mold in a bathroom is common. It would be great to see the mold has been removed when we stay again. The breakfast was very nice. The happy hour was fantastic and really made us feel welcome and comfortable. We love seeing the fish in the front part of the hotel. We honestly like this hotel. We will definitely come back and stay the next time we are in the Syracuse area.
5 out of 5
Recommended
for Everyone
by A verified traveller from Rochester, NY

An excellent stay

Posted 05-Apr-2017
Great, friendly staff, clean, comfortable room, awesome free breakfast and cocktail hour combo. Hot tub was a little sketchy -- jets didn't seem to work right and when turned on the water turned a gray color, but all in all it was a wonderful stay and will be my go-to place when I stay in the Syracuse area.
5 out of 5
Recommended
for Everyone
by A verified traveller

Posted 23-Mar-2017
Comfortable and nice. Very quiet. Staff helpful. Very clean and spacious
5 out of 5
Recommended
for Everyone
by A verified traveller

Great food great location great atmosphere

Posted 19-Mar-2017
Awesome experience. Will definitely be back. Was very convenient and relaxing.
2 out of 5
by A verified traveller from Pembroke, Ontario

Very Dirty Hotel with terrible Breakfast

Posted 16-Mar-2017
Pros: Not Much
Cons: Everything
This is at best a 2 star hotel. You need to be more honest with your rating system. Very Disappointed. I would never stay there again.
Comment from Hotel Management
27-Mar-2017 by SYRDWES, Hotel Management
Hello David, Thank you for taking the time to review our property. We are very sorry to hear that you were disappointed with your stay. We are looking forward to new and exciting changes in the future and hope that you will return to our property to see them. Sincerely, The Embassy Suites Syracuse Team
4 out of 5
Recommended
for Everyone
by A verified traveller

Nice room but needs updating great breakfast

Posted 19-Feb-2017
First room we were given had a loud humming noise as heat exchanges where right below us. Given new room immediately. This is second time there and both times given that room. Most of the hotel was empty. Maybe because 3rd party booking.
4 out of 5
Recommended
for Everyone
by A verified traveller from California

Convenient location

Posted 09-Feb-2017
Pros: Size of the room. Morning breakfast, evening snackdrinks
Location: Close to the airport and downtown Syracuse
It's a good jumping off point. Out of the city, close enough to SU.
3 out of 5
Recommended
for Families
by A verified traveller from CNY

Good hot breakfast included!

Posted 26-Jan-2017
Pros: Breakfast. Staff. Pool Temperature.
Cons: Pool Cleanliness.
Location: Syracuse Basketball, Crunch Hockey games. Get Air and Sky Zone Trampoline parks. The MOST. Destiny USA: Billy Bees, Dave and Busters, Wonderworks.
The King suite was nice, but not large. The king bed, in it's own room with TV, was very comfortable. There was some plaster damage on the ceiling in the main room (it looked like water had leaked from above) but otherwise the room was nice. The sleeper couch was stained and it didn't look comfortable to sleep on but to be honest I didn't try it - the kids did and slept fine. I was a little too warm and could not get it to cool down, the label plate was pulled off the thermostat - but I did not contact the desk as everyone else felt it was fine. The pool: Well the kids loved it and it was warm enough. There were MANY kids there. The water started off cloudy and got worse. You could not see a child if they swam to the bottom of the pool. It took us 15 minutes to find a pair of lost goggles. There was also some floating brown stuff, but I realized that (for some unfathomable reason) there is a planter section along both walls filled with dirt and mulch separated by a wall less than a foot high, so that was being tracked into the pool. That being said everyone had fun. I would say they must have a high volume of swimming pool traffic and all of the chemicals in the world can't fix the cloudiness - it would have to be drained and refilled (I assume a multi-day, at least, undertaking). The staff I interacted with were very nice. I was bummed I missed the free snack and drink reception in the evening from 5-7, but I didn't look for any hotel info. when we arrived - we went to pool.
Comment from Hotel Management
16-Feb-2017 by General Manager, Hotel Management
Dear Tripmom, Thank you for taking the time to review our property. I'm glad that you and your family enjoyed our free cooked to order breakfast! We appreciate all of your feedback and will be taking it into consideration as we clean and update our property. We look forward to seeing you again! Sincerely, David Reyes General Manager
5 out of 5
Recommended
for Everyone
by A verified traveller

Posted 24-Jan-2017
Excellent hotel to stay at .the breakfast is the best part and the pool is great as well the faculty there are awesome and professional I would recommend this hotel to all my friends
5 out of 5
Recommended
for Everyone
by A verified traveller from New York

Beautiful Hotel in the Syracuse Area

Posted 18-Jan-2017 on Orbitz
Pros: I loved the Breakfast, and that they offered free Happy Hour. The beds were soooo comfortable and I wish I would have taken advantage of the pool!
I had a suite with two double beds and I was so impressed. It had a seperate living room with its own flat screen. The beds were so comfortable. I loved the lobby area, everything was great. Melissa let me check in early and was so helpful! I cant wait to stay here again.