Relaxing water feature was a joy to experience
We enjoyed our stay at Embassy suites Syracuse. The staff was extremely friendly and helpful. In fact, we met an employee, possibly a manager, named Mike who was such a nice person. The bartenders, cooks, cleaning staff, etc. were all very friendly. We did notice two things that we feel the hotel should try to fix. One, the pool and hot tub were not at great temperatures. The pool was much too cold and the hot tub was way too hot. The second issue we noticed was that there was a little bit of mold growing inside the bathroom along the higher part of the wall by the shower. We understand that mold in a bathroom is common. It would be great to see the mold has been removed when we stay again. The breakfast was very nice. The happy hour was fantastic and really made us feel welcome and comfortable. We love seeing the fish in the front part of the hotel. We honestly like this hotel. We will definitely come back and stay the next time we are in the Syracuse area.
Comment from Hotel Management
22-May-2017 by General Manager, Hotel Management
Thank you for taking the time to review our property- we hope to see you again soon!
The Embassy Suites Syracuse Team