Ratings based on 781 Verified Reviews

They paid and stayed. We double-checked.
4.1 out of 5
82% of guests recommend
4.3 Room cleanliness
4.3 Service & staff
4.2 Room comfort
4.1 Hotel condition
Expedia Verified Reviews
They paid and stayed. We double-checked.
4out of 5
by A verified traveller

Posted 22-Aug-2016
Convenient location close to the I-90. Decor could use a little updating, but generally comfortable and clean. Our suite had a huge dining table, a separate sitting room and two full baths, but only one king bed, which was fine for us, but seemed like a lot of wasted space. Good high speed internet connection.
2out of 5
by A verified traveller from Houston

Convenient location but poor housekeeping service.

Posted 21-Aug-2016
Pros: Breakfast service and the atrium area.
Cons: Improve the housekeeping services.
We stayed at this hotel for 7 nights. Two of the days our room had no housekeeping service. Another day they cleaned the rooms on both sides of ours but we caught them as they were cleaning one of the those rooms and asked to have ours serviced. When our room was cleaned the work was done very poorly. Not all the garbage cans were emptied, bed was made messily, coffee supplies not replenished, no tissue or toilet paper replaced.
5out of 5
by A verified traveller from ny

Love this hotel, one of my favorite places to stay

Posted 10-Aug-2016
Everytime I stay here it's always super clean, the hotel staff is great they make sure you're satisfied with your room ect. Love this hotel! Will deff be back soon
3out of 5
by A verified traveller from nj

Terrible check in

Posted 05-Aug-2016
Upon checking in did not have room we payed for. Clark was rude and could care less. In fact wouldn't give us credit for our Hilton honors points. Said we had a AAA rate. Clerk checking out was excellent, she even asked us if we knew we had not received our Hilton honors points. She then applied them. Too many other hotels around too choose from in the future.
5out of 5
by A verified traveller from Huntersville

A very good Ebasssy Suites in Syracuse

Posted 02-Aug-2016
From Richard taking your order for breakfast to Josh being an EXCELLENT manager at Embassy Suites- Syracuse, NY, and Chris in Housekeeping, you can't go wrong with staying here.
4out of 5
by A verified traveller from NY

Great, quiet hotel, checking in was slow...

Posted 31-Jul-2016
Pros: Clean, comfortable, breakfast.
Cons: Having at least 2 people checking guests in and out.
We enjoyed staying at the hotel. The room was clean and comfortable. It was quiet and we slept well. Breakfast was good with not so many people that it created crowds. The only complaint I has was that check-in and check-out was very slow. There was only 1 person checking in on a Friday evening, which seems a little skimpy to me.
4out of 5
by A verified traveller from Toronto, Ontario

Excellent hotel during our overnight stay.

Posted 31-Jul-2016
Staff very friendly and accommodating. Rooms are a bit noisy at night from the traffic on I-90.
1out of 5
by A verified traveller from NY

Not impressed at all

Posted 24-Jul-2016
We stayed at the Embassy two years ago and was pleased. Stayed there for one night over the weekend and was mortified. Our complimentary shampoo was half-used. The Kleenex box was empty. One comforter on one bed was stained awfully. The free complimentary breakfast required a voucher, to get the omlets and bacon but we weren't given vouchers. And the breakfast that we were able to get wasn't fit to eat. The eggs were like mush. The table next to us said the same thing. The food was terrible. Will never stay there again!
4out of 5
by A verified traveller

Posted 19-Jul-2016
Pros: Morning breakfast was excellent.
Location: N/A just staying for the night.
Little things were missing such as we only had hand soap in the room to bathe with. We were exhausted so we just dealt with it. Couch in the room, I believe was a pullout but not very comfortable to sit on. We did not use the pull out on our stay.
2out of 5
by A verified traveller


Posted 15-Jul-2016
I arrived at 6:30 and told my room was still not ready even tho check in begins at 3. Then they found me a room. It was dirty. Hair in the tub, toilet paper in an unflushed toilet, sticky bathroom floor, and bed made sloppy. Hotel was hot in a common areas. I don't recommend and won't stay here again.