Ratings based on 280 Verified Reviews

They paid and stayed. We double-checked.
4.2 out of 5
92% of guests recommend
4.5 Room cleanliness
4.5 Service & staff
4.2 Room comfort
4.3 Hotel condition
Expedia Verified Reviews
They paid and stayed. We double-checked.
2out of 5
by A verified traveller from Cincinnati, OH

Failed at key requirements. Never coming back.

Posted 19-Sep-2016
Cons: See above.
The inadequate and fragmented parking situation at this hotel is the worst I've ever encountered. This is a permanent structural problem that should never have been allowed to happen. Worse, the shower in our room was broken (it worked, but barely) and 1) the hotel "couldn't" give us a new room, and 2) failed to send a repair person to deal with it. It is obvious that the hotel has known about this situation for quite some time, and is content to keep renting that room to suckers like us and continue making false apologies. This is shameful. We will not come back to this hotel. Ever. We will try to avoid Comfort Inns in general now.
Comment from Hotel Management
21-Sep-2016 by J Ankeles/FOM, Hotel Management
Thank you for taking the time to complete our online survey. We are so sorry that we fell short of your expectations at the hotel. We try our best to make sure that each guest has a good stay and we have fallen short. We will use this as a training guide to try and avoid this issue in the future.
5out of 5
by A verified traveller

Nice , quiet and clean hotel in Syosset.

Posted 16-Sep-2016
Pros: Convenient to the town of Syosset and expressways. Nice, quiet and clean hotel. They take pride in their hotel compared to some other ones I stayed in
Location: Right on Jericho Tpke. In the town of Syosset. Easy to get on the expressways. Parking is in a gated small parking garage located outside of the hotel
Very clean and comfortable beds. No refrigerator and safe in the hotel room. Coffee machine is located in the room to make coffee or tea. Includes free continental breakfast waffles, scrambled eggs, bacon, English muffins bagels etc. self serve. Freeing parking, free wifi with easy access. Stayed only one night to visit relatives. Lots of restaurants, grocery stores etc , near by in Syosset and Woodbury area
Comment from Hotel Management
18-Sep-2016 by J Ankeles/FOM, Hotel Management
Thank you so much for taking the time to complete our online survey. We are so glad that you enjoyed your time with us. We always appreciate feedback so that we can pass it along to the appropriate people. We look forward to working with you again so that we can provide the same level of service to you. Thank you and have a great day.
4out of 5
by A verified traveller

Nice hotel. The stuff is pretty friendly and help

Posted 13-Sep-2016
Nice hotel. The stuff is pretty friendly and help. The room is clean but not very big.
Comment from Hotel Management
18-Sep-2016 by J Ankeles/FOM, Hotel Management
Thank you for taking the time to complete our online survey. We hope that you enjoyed your time with us. We hope that we can get another chance in the future to make your stay better. Thank you and have a great day.
3out of 5
by A verified traveller

Bad tv

Posted 08-Sep-2016
Tv did not work. When I told the manager he said that there were people to look at my tv up to 10 pm and that I should have called the desk. No I'm sorry no taking anything off the bill, nothing.
Comment from Hotel Management
10-Sep-2016 by J Ankeles/FOM, Hotel Management
Thank you for taking the time to complete our online survey. We are sorry that we fell short of your expectations. Please note that we will be looking into the television issue. We will be talking to the desk agents in regards to the being more empathetic of the situation when it was reported to us. Due to the your reservation being booked through a third party, we can not adjust the rates as we remit work back to them. They set you up with fixed rates. We hope to get another chance in the future. Thank you and have a great day.
5out of 5
by A verified traveller from s

great stay

Posted 23-Aug-2016
The room was beautiful. I booked a suit and the price was very reasonable. The breakfast was delicious. Very clean. Very friendly staff!!! Very pleased. Thank you.
Comment from Hotel Management
31-Aug-2016 by J Ankeles/FOM, Hotel Management
Thank you so much for taking the time to write such wonderful things about the hotel. We are so pleased that you enjoyed your room and time with us. We look forward to seeing you again in the future. Thank you and have a great day.
4out of 5
by A verified traveller from Philadelphia

Good budget-friendly hotel

Posted 01-Aug-2016
The hotel was pleasant and clean, though our room was rather tiny. When we arrived, the room had a heavy aroma of cleaning fluids, but that dissipated within 30 minutes after we turned on the a/c. The staff was pleasant and friendly, and the free breakfast the next morning saved us some time so we could get on the road a bit sooner. (It's not haute cuisine, but included a variety of breakfast foods so that we all felt well-nourished.
Comment from Hotel Management
20-Aug-2016 by J Ankeles FOM, Hotel Management
Thank you for taking the time to complete our online survey. We are glad that you enjoyed your time with us. Thank you for noting the staff as we try to make sure that everyone has a pleasant stay. We look forward to sharing your comments with the staff. Thank you and have a great day.
3out of 5
by A verified traveller

Posted 22-Jul-2016
We stayed at the hotel because we were in Syosset for a funeral. The hotel was convenient to where we needed to be and where we had to travel to. The room was smaller in size than I expected. Even for 2 people, we felt crowded.
Comment from Hotel Management
23-Jul-2016 by J Ankeles/FOM, Hotel Management
Thank you for taking the time to complete our online survey. On behalf of the hotel, we wish we could have met you under better circumstances. We hope to see you again in the future when you are here for better reasons. Have a great day.
4out of 5
by A verified traveller

Posted 16-Jul-2016
Close to sagamore hills which was our destination. Free breakfast helped us get on our way quickly in the am!
Comment from Hotel Management
17-Jul-2016 by J Ankeles/FOM, Hotel Management
Thank you for taking the time to complete our online survey. We are so glad that you enjoyed your time with us. We hope that we will get to see you again in the future. Thank you and have a great day.
5out of 5
by Leanne from Cave creek, az

Posted 28-Jun-2016 on Hotels
The staff was so accomodating. Our room was small but it was at the end of the hall so it was so quiet. I needed to stay an extra night but they were sold out and they watched for a cancellation and called me as soon as there was one.
Comment from Hotel Management
02-Jul-2016 by Jason Ankeles FOM, Hotel Management
Thank you so much for taking the time to complete a survey about the hotel. We are so glad that we were able to help accommodate you with the extra night. We look forward to helping you again in the future. Thank you and have a great day.
5out of 5
by Sean

Posted 13-Jun-2016 on Hotels
Don't ever get room near elevator !
Comment from Hotel Management
29-Jun-2016 by Jason Ankeles FOM, Hotel Management
Thank you for taking the time to complete our online survey. We try our best to accommodate each guest. We hope that we will get a chance in the future to fix this situation. Thank you and have a great day