Overrated Hotel in Sydney.
I might have a high expectation on this hotel very much because the pictures I saw on the internet were awesome. In reality, what I faced was totally different. The room cleaniness is not smooth. I stayed for 3 nights but the bed sheet had never been changed.
Once, the door of the bathroom was accidently locked. I called an reception to figure it out, and she said she would send a repairman to open the door. I was waiting inside the room for a half hour, and nobody appeared. Then, I decided to have a sightseeing for few hours when I came back to the hotel, I expected the door would be fixed. Still, it was locked, so I walked to the reception and tell her (a new person) what was going on. Then, the repairman came and fixed.
That was really impressive, wasn't it?
Comment from Hotel Management
28-Apr-2016 by Guest Relations Manager, Hotel Management
Thank you for taking the time to share your experience at The Menzies Sydney. I am pleased to hear your comments regarding our customer service. I will ensure that this is shared with them, as it will serve as great encouragement for them to continue providing outstanding customer service.
I also pleased to hear that you enjoyed the location of the hotel, with its close proximity to many of Sydney’s attractions it is a view that many of our guests would share with you.
I'm sorry to hear of your disappointment with regards to your experience . I will discuss this with our management team to look how we can make improvements to our products and services.
Guest Relations Manager