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Reviews

4.5 / 5Excellent
4,056 reviews

Amenities

  • Pool
  • Free WiFi
  • Air Conditioning
  • Spa

Map

What's nearby

  • Popular Location
    The Big Dig Archaeology Education Centre
    2 min walk
  • Popular Location
    Museum of Contemporary Art
    4 min walk
  • Popular Location
    Sydney Observatory
    6 min walk
  • Airport
    Sydney, NSW (SYD-Kingsford Smith Intl.)
    23 min drive

Book online or call:

020 3564 4853

Your dates need to occur after 2020-01-22. Try updating your dates to see prices for your trip.

    About this area

    The Rocks

    Located in The Rocks, Shangri-La Hotel, Sydney is in the city centre and near a metro station. Sydney Opera House and Capitol Theatre are cultural highlights, and some of the area's activities can be experienced at Circular Quay and Overseas Passenger Terminal. SEA LIFE Sydney Aquarium and Luna Park are not to be missed. Our guests love the hotel's central location.

    Popular Location

    What's nearby

    • The Big Dig Archaeology Education Centre - 2 min walk
    • Museum of Contemporary Art - 4 min walk
    • Circular Quay - 4 min walk
    • The Rocks Markets - 6 min walk
    • Sydney Observatory - 6 min walk

    Getting around

    • Wynyard Station - 6 min walk
    • Sydney Circular Quay Station - 7 min walk
    • Sydney, NSW (SYD-Kingsford Smith Intl.) - 23 min drive

    About this property

    Shangri-La Hotel, Sydney

    Along with 2 restaurants, this smoke-free hotel has a full-service spa and an indoor pool. WiFi in public areas is free. Additionally, a fitness centre, a bar/lounge and a coffee shop/café are on-site. All 564 rooms feature thoughtful touches such as pillow menus and bathrobes, plus free WiFi, free wired Internet and TVs with satellite channels. Other amenities available to guests include 24-hour room service, minibars and premium bedding.

    Property amenities

    Internet

    Available in all rooms: Free WiFi and wired Internet
    Available in some public areas: Free WiFi and wired Internet

    Parking and public transport

    Valet parking: AUD 69 per night
    Return airport shuttle (surcharge)
    Limo/town car service

    Food and drink

    Buffet breakfast available for a fee 6:00 AM–10:30 AM on weekdays and 6:00 AM–11:00 AM on weekends: AUD 42 per person
    2 restaurants and 1 coffee shop/cafe
    1 bar
    24-hour room service

    Things to do

    Fitness centre
    Full-service spa
    Indoor pool
    Sauna
    Shopping
    Hot tub

    Family friendly

    Dry-cleaning service
    Free cots/infant beds
    Indoor pool
    In-room childcare (surcharge)
    Rollaway/extra beds (surcharge)

    Conveniences

    ATM/banking services
    Ballroom
    Lift
    Free newspapers in reception

    Guest services

    24-hour front desk
    Concierge services
    Daily housekeeping
    Dry-cleaning service
    Luggage storage
    Multilingual staff
    Porter
    Tour/ticket assistance
    Turndown service
    Wedding services

    Languages spoken

    Chinese
    English
    Japanese

    Business services

    Business centre
    Computer station
    Meeting rooms
    Conference space (20452 square feet)

    Outdoors

    Terrace

    Spa

    6 treatment rooms
    Aromatherapy
    Body scrubs
    Body treatments
    Body wraps
    Couples treatment room(s)
    Detox wraps
    Facials
    Massage - deep-tissue
    Massage - hot stone
    Massage - prenatal
    Massage - swedish
    Massage/treatment rooms
    Sauna
    Spa open daily
    Hot tub

    Accessibility

    If you have requests for specific accessibility needs, please note them in the special requests field on the booking page after selecting your room.
    Accessible bathroom
    Roll-in shower

    More

    Smoke-free property

    Room amenities

    Bedroom

    Air conditioning
    Blackout drapes/curtains
    Free cots/infant beds
    Hypo-allergenic bedding
    Pillow menu
    Premium bedding
    Rollaway/extra beds (surcharge)

    Bathroom

    Bathrobes
    Designer toiletries
    Hairdryer
    Separate bathtub and shower

    Entertainment

    pay films
    premium channels
    satellite channels
    TV

    Food and drink

    Coffee/tea maker
    Free bottled water
    Minibar

    More

    Connecting rooms available
    Desk
    Free newspapers
    In-room massage
    Iron/ironing board (on request)
    Laptop-compatible safe
    Recycling
    Slippers
    Turndown service
    4.5

    Excellent

    5 - Excellent
    2,695
    4 - Good
    910
    3 - Okay
    278
    2 - Mediocre
    116
    1 - Poor
    57
    4.6
    Cleanliness
    4.5
    Service and Staff
    4.5
    Amenities
    4.5
    Property condition

    5/5 Excellent

    • Liked: Cleanliness, staff & service, amenities, property conditions & facilities

    Great view, great service. Lovely view. Altitude bar was great.

    Stayed 1 night in Jan 2020

    3/5

    • Liked: Cleanliness, property conditions & facilities, room comfort
    • Disliked: Staff & service

    As a former fliget attendent I should know a bit about service. My first impression was not good as I had to lift my suitcase out of the taxi. One doorman was busy with another guest. Front desk was absolutely kind and welcoming. Happy with the room and in general satisfied. Blue Bar might be hard to manage as guests have high expectations. The most disappointing experience of my stay. Of my 5 visits there only one was enjoyable. Greeted friendly and seated comfortably and got drinks and food within 20 minutes, then in due course got a sofa by the window. That’s what guests want. Not for a well dressed 74 year old lady to be pointed to the general bar where the only seat available was amongst 5 noisy young men necking their beer. Confronted the manager again as I noticed he admitted other guests to the lounge, he then reluctantly found me a chair. This was Saturday 18.1. At 6 pm . Another day it took 30 min to get our drink and 1 hour to be served a platter of cured meats. One day we were guided to a window table only to be stopped by another waiter who claimed the table for someone else. I don’t need to have these complaints published, but used as help to train the staff.

    Stayed 6 nights in Jan 2020

    5/5 Excellent

    • Liked: Cleanliness, staff & service, property conditions & facilities, room comfort

    Amazing

    The accommodation was excellent, the staff friendly and very helpful. The food in the Altitude restaurant amazing, with fantastic views of Sydney.

    Stayed 1 night in Jan 2020

    5/5 Excellent

    • Liked: Cleanliness, staff & service, amenities, property conditions & facilities

    Outstanding hotel. Great service. Excellent views and restaurant

    Stayed 2 nights in Jan 2020

    5/5 Excellent

    • Liked: Cleanliness, staff & service, amenities, property conditions & facilities

    Fabulous staff!!! Very professional and attentive, highly recommend the hotel

    Stayed 2 nights in Jan 2020

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