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Reviews of Park8 Hotel by 8Hotels

4 out of 5
Park8 Hotel by 8Hotels
185 Castlereagh St, Sydney, NSW

Reviews

8.6

Excellent

Rating 10 - Excellent. 436 out of 966 reviews" "
Rating 8 - Good. 397 out of 966 reviews" "
Rating 6 - Okay. 99 out of 966 reviews" "
Rating 4 - Poor. 27 out of 966 reviews" "
Rating 2 - Terrible. 7 out of 966 reviews" "

8.6/10

Cleanliness

9.0/10

Staff & service

7.8/10

Property conditions & facilities

Reviews

10/10 Excellent

Zoe, Gold Coast, Australia

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Well positioned place
We stayed here with our 2 kids and it was perfect. We had the loft room so the kids had their own privacy, however we shared a bathroom. Hotel was clean and well taken care of
Stayed 3 nights in Feb 2016

8/10 Good

Verified traveller

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Nice centrally located hotel close to CBD, Rocks and Darling Harbour.
Stayed 2 nights in Aug 2017

8/10 Good

Philip

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Convenient and comfortable
This is a convenient and comfortable hotel
Stayed 2 nights in Aug 2017

8/10 Good

Verified traveller

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Convenient & Comfortable
Booked at short notice on a business trip to Sydney, very convenient to the CBD. Check in staff were helpful, bed was comfortable. The shower within the bath and access to the bath a bit of an issue.
Stayed 1 night in Aug 2017

10/10 Excellent

Verified traveller

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Excellent stay. Fab location, pity can never stay there again
Stayed 7 nights in Aug 2017

8/10 Good

Peter, Moree

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Very central to everything we wanted to do
Good basic accommodation at a reasonable price. Happy to stay again
Stayed 2 nights in Aug 2017

8/10 Good

David, Cairns

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Great central location
Fantastic location in easy walking distance of pretty much everywhere in the CBD and, importantly, cross the road and some of the best running options in the CBD are also right there. Park8 isn't in the middle of a restaurant precinct like the hotels in Darling Harbour which may make it less appealing to some guests but there is a fantastic coffee spot (Pablo and Rusty's) just a few doors down.
Stayed 2 nights in Aug 2017

10/10 Excellent

Angus, NSW

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Very convenient central hotel
The room I had on the third floor was an absolute stunner. It had great views from many windows and a very cool bathroom.
Stayed 1 night in Aug 2017

6/10 Okay

Verified traveller

Liked: Staff & service
Good location
Was a little noisy with the construction work going on next door.
Stayed 2 nights in Aug 2017
Response from Simon on 23 Aug 2017
Dear Anonymous I am very sorry to hear you did not enjoy your recent stay with us at the Park8 Hotel. I do apologise for the current government construction occupying most the inner city CBD; I wish there was something I could do about it. As Park8 closes in one week to become part of the construction work, I look forward to welcoming you back to an 8Hotels property some time soon. Warm regards, Simon Tichelaar Front Office Manager

4/10 Poor

Rose, Melbourne

Liked: Cleanliness
Disliked: Staff & service, property conditions & facilities
A thoroughly underwhelming hotel.
Hotel located right next door to a vast, busy and noisy construction site but there is no acknowledgement of this and any associated disruption on the hotel's website. Staff were also very unsympathetic when the issue was raised and made vague comments about complaining to 'the government' when the noise was excessive. Not a satisfactory response at all. Furthermore, the hotel supposedly offered free wifi but I was unable to access this on my overnight stay. Again, the staff were pretty lukewarm in their efforts to fix this and made no attempt of offer any kind of discount despite the fact the lack of wifi meant I was unable to work in my room as I had planned. Overall, a thoroughly underwhelming experience.
Stayed 1 night in Aug 2017
Response from Simon on 23 Aug 2017
Dear Rose, I am very sorry to hear you did not enjoy your recent stay with us at the Park8 Hotel. I do apologise for the current government construction occupying most the inner city CBD, not just our location. As this is a government operated construction site, they have given us a phone number to contact officials if noise laws are violated, however we cannot stop them from working; I wish there was something I could do about it. I do apologise for the wifi issues you experienced in your room. I assure you my staff behind the scenes would have done all they could to try and rectify and restore our basic, complimentary service in your room. There is, however, always working internet in the reception as a worst case scenario. As Park8 closes in one week to become part of the construction work, I look forward to welcoming you back to an 8Hotels property some time soon. Warm regards, Simon Tichelaar Front Office Manager

6/10 Okay

Vik, Nsw

Decent location, just a little small
Hotel was in a good location but was just above a pub. There was one lift and had to wait a while to get up to the room. Floor level 1 seemed to always have some sort of loud music playing. Room was clean but small, very dim with not much lighting.
Stayed 2 nights in Jul 2017
Response from Simon on 23 Aug 2017
Dear Vik I am very sorry to hear you did not enjoy your recent stay with us at the Park8 Hotel. We are a small boutique property within the centre of Sydney's CBD. Other hotels in the area that might be more to your liking are the Hilton and the Sheraton as they are both larger properties. As Park8 closes in one week to become part of the construction work, I look forward to welcoming you back to an 8Hotels property some time soon. Warm regards, Simon Tichelaar Front Office Manager

8/10 Good

Nick

Liked: Cleanliness, property conditions & facilities, room comfort
Stayed 2 nights in Aug 2017
Response from Dylan Porter on 11 Aug 2017
Dear Nick I am very pleased to hear that you enjoyed your recent stay with us at the Park8 Hotel. I look forward to welcoming you back to the Park8 Hotel again soon before our demolition. Warm regards, Simon Tichelaar Front Office Manager

10/10 Excellent

Wayne

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 6 nights in Jul 2017
Response from Dylan Porter on 6 Aug 2017
Dear Wayne I am very pleased to hear you enjoyed your recent stay with us at the Park8 Hotel. I look forward to welcoming you back to the hotel some time again soon. Warm regards, Simon Tichelaar Front Office Manager

6/10 Okay

Barryj, Gold Coast Australia

Liked: Cleanliness, staff & service, property conditions & facilities
Disappointing
Have stayed here before - this time I booked a "Corner room" which turned out to be a disaster. The traffic noise was horrendous and the blackout curtains did not totally block out penetrating light. For a light sleeper disaster. To boot the television did not work and there was no compendium in the room. My advice - DO NOT book a corner room. Convenient hotel for my purposes and I will return however avoiding a corner room at all cost!
Stayed 2 nights in Aug 2017
Response from Simon on 6 Aug 2017
Dear Barryj I am very sorry to hear you did not enjoy your recent stay with us at the Park8 Hotel. I have passed on your feedback to our maintenance team who are going to look into your issues further. I look forward to welcoming you back to the hotel some time again soon. Warm regards, Simon Tichelaar Front Office Manager

10/10 Excellent

Verified traveller

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Fantastic, great location, excellent staff, cant wait to stay there again.
Stayed 4 nights in Jul 2017
Response from Dylan Porter on 6 Aug 2017
Dear Traveler I am very pleased to hear you enjoyed your recent stay with us at the Park8 Hotel. I look forward to welcoming you back to the hotel some time again soon. Warm regards, Simon Tichelaar Front Office Manager

10/10 Excellent

Indu, Melbourne

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Great hotel in a convenient location
We had a great stay in the hotel. It was walking distance to many landmarks of the city. Staff is very helpful. Room was in a great condition and offered us a wonderful comfort.
Stayed 2 nights in Jul 2017
Response from simon on 4 Aug 2017
Dear Indu I am very pleased to hear that you enjoyed your recent stay with us at the Park8 Hotel. I look forward to welcoming you back to the Park8 Hotel again soon. Warm regards, Simon Tichelaar Front Office Manager

10/10 Excellent

Verified traveller

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Great hotel in the heart of the city.
Great hotel in the heart of the city. Friendly staff and very comfortable room. Will be back!
Stayed 2 nights in Jul 2017
Response from Simon on 4 Aug 2017
Dear Traveler I am very pleased to hear that you enjoyed your recent stay with us at the Park8 Hotel. I look forward to welcoming you back to the Park8 Hotel again soon. Warm regards, Simon Tichelaar Front Office Manager

8/10 Good

Matthew, gloucester, uk

Liked: Cleanliness, staff & service
Disliked: Room comfort
Air conditioning not working
Our room was boiling hot, air conditioning wasn’t working and had to ask for fans on several occasions. Room was lovely though and bed was comfortable. Was let down by the room being so hot.
Stayed 3 nights in May 2017
Response from simon on 4 Aug 2017
Dear Matthew I am very pleased to hear that you enjoyed your recent stay with us at the Park8 Hotel. I do apologise for the airconditioning. I have had maintenance review this since your stay. I look forward to welcoming you back to the Park8 Hotel again soon before our demolition. Warm regards, Simon Tichelaar Front Office Manager

10/10 Excellent

Jessica

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Great place to stay
Fantastic little hotel. Great room and excellent value for money. Staff were also very friendly and helpful
Stayed 1 night in Jul 2017
Response from Dylan Porter on 4 Aug 2017
Dear Jessica, I am very pleased to hear that you enjoyed your recent stay with us at the Park8 Hotel. I look forward to welcoming you back to the Park8 Hotel again soon. Warm regards, Simon Tichelaar Front Office Manager

6/10 Okay

Verified traveller

Liked: Cleanliness
Just in case policies are unacceptable
Checked in at 9.30 pm and out at 6.30 am. Why the need to take $100 off my credit card just in case? How many times were you really caught out to charge the unnecessary amount. I choose hotels that have some kev of trust for customers. Also - why the need to scan my license? Where does that go? Otherwise, hotel was clean and well located. It was noisy though.
Stayed 1 night in Jul 2017
Response from Simon on 27 Jul 2017
Dear Traveler, I am sorry to hear you did not enjoy your stay at the Park8 Hotel. In regard to the security deposit you are required to provide; I understand you arrived late and left early, however, this is a prerequisite for the majority of hotels worldwide. It is frozen for use in case of incidentals of any kind need to be charged on your account. I also understand your frustration regarding your identification. Like the majority of hotels worldwide, especially in today's society, we record these details for the safety and security of all our valued guests and staff. I do hope to welcome you to our hotel once more. Until then, Warm regards Simon Tichelaar Front Office Manager

6/10 Okay

Marie, newfoundland

Liked: Cleanliness, staff & service, room comfort
Disliked: Property conditions & facilities
The location of the hotel was great
The hotel was within walking distance of lots of things...I had issues with the free WIFI. It was rarely at full capacity which limited access...to the point of frustration
Stayed 4 nights in Jul 2017
Response from Simon on 20 Jul 2017
Dear Marie I am very sorry to hear you did not enjoy your recent stay with us at the Park8 Hotel. I have passed on your issue to my maintenance team. I look forward to welcoming you back to the Park8 Hotel again soon. Warm regards, Simon Tichelaar Front Office Manager

10/10 Excellent

Tracy, Mittagong

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Close to everything. Great room.
Would definitely stay again. Loved our room. Great location.
Stayed 2 nights in Jul 2017
Response from Simon on 20 Jul 2017
Dear Tracy I am very pleased to hear that you enjoyed your recent stay with us at the Park8 Hotel. I look forward to welcoming you back to the Park8 Hotel again soon. Warm regards, Simon Tichelaar Front Office Manager

10/10 Excellent

thao, n

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Great little gem
Don't blink or you'll miss it. This tiny gem is in a great location of the cbd despite its budget rate. The one bedroom loft was spacious, well equipped , modern & clean for my family of four. I recommend parking 300m away at the St Andrews House Wilson Carpark for $30 (24hr rate) instead of the car park affiliated with the hotel which will charge you $60 per night.
Stayed 1 night in Jul 2017
Response from Simon on 20 Jul 2017
Dear Thao I am very pleased to hear that you enjoyed your recent stay with us at the Park8 Hotel. I look forward to welcoming you back to the Park8 Hotel again soon. Warm regards, Simon Tichelaar Front Office Manager

10/10 Excellent

Verified traveller

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Great location
Great location, wonderful staff - just impacted by traffic noise. Otherwise perfect.
Stayed 2 nights in Jul 2017
Response from Simon on 20 Jul 2017
Dear Anonymous I am very pleased to hear that you enjoyed your recent stay with us at the Park8 Hotel. I look forward to welcoming you back to the Park8 Hotel again soon. Warm regards, Simon Tichelaar Front Office Manager

8/10 Good

Emily, Sydney

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Shoebox room
Its in a good area and was easy to find. The only bad thing i would have to say is the internet connection was quite terrible, i tried turning my phone off and on many times and tried reconnecting but nothing worked.
Stayed 1 night in Jul 2017
Response from Simon on 14 Jul 2017
Dear Emily, I am very pleased to hear that you enjoyed your recent stay with us at the Park8 Hotel. I do apologize for the issues you faced with the internet. I have informed my maintenance team to look into it before your next visit. I look forward to welcoming you back to the Park8 Hotel again soon. Warm regards, Simon Tichelaar Front Office Manager

6/10 Okay

Emily

Liked: Staff & service, room comfort
Disliked: Cleanliness
Park8 review
Location was good. A bit disappointed with cleanliness. Killed at least 5 little german cockroaches crawling on the bed. Reported it the next day as it was too late at night. Staff was accommodating and ensured no more issues after.
Stayed 2 nights in Jul 2017
Response from Dylan Porter on 14 Jul 2017
Dear Emily, I am very shocked and sorry to hear you did not enjoy your recent stay with us at the Park8 Hotel. I do apologize for the issues you faced. I wish you would have informed my staff sooner to see if there was another room they could move you to. I have informed my maintenance housekeeping team to bring forward our quarterly insect detection and prevention inspection. I hope to welcome you back to the Park8 Hotel again soon. Warm regards, Simon Tichelaar Front Office Manager

8/10 Good

Dutchie, Bega NSW

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Nice hotel in the center of town.
Were surprised how quiet it was in the room at night while at a major crossing.
Stayed 3 nights in Jul 2017
Response from simon on 11 Jul 2017
Dear Dutchie I am very pleased to hear that you enjoyed your recent stay with us at the Park8 Hotel. I look forward to welcoming you back to the Park8 Hotel again soon. Warm regards, Simon Tichelaar Front Office Manager

8/10 Good

Marilou, CA

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Location
The staff are so accommodating and nice. Free wi fi at the hotel and close to everything
Stayed 2 nights in Jul 2017
Response from simon on 11 Jul 2017
Dear Marilou I am very pleased to hear that you enjoyed your recent stay with us at the Park8 Hotel. I look forward to welcoming you back to the Park8 Hotel again soon. Warm regards, Simon Tichelaar Front Office Manager

8/10 Good

Fiona

Liked: Cleanliness, staff & service, room comfort
Great location, friendly staff, clean rooms, The Wifi was very poor.
Stayed 4 nights in Jun 2017
Response from Dylan Porter on 11 Jul 2017
Dear Fiona I am very pleased to hear that you enjoyed your recent stay with us at the Park8 Hotel. I have contact my maintenance team of your wifi issue to resolve, I look forward to welcoming you back to the Park8 Hotel again soon. Warm regards, Simon Tichelaar Front Office Manager

10/10 Excellent

Verified traveller

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Nice hotel in the city
I only stayed overnight but the room was clean and comfortable.
Stayed 1 night in Jun 2017
Response from simon on 11 Jul 2017
Dear Traveler I am very pleased to hear that you enjoyed your recent stay with us at the Park8 Hotel. I look forward to welcoming you back to the Park8 Hotel again soon. Warm regards, Simon Tichelaar Front Office Manager

8/10 Good

Verified traveller

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Good location and room good, checked me in early!
The deposit is an issue, a card should suffice. The option of cash should be offered so the matter can be cleared up on check out, not a week or more later. Otherwise staff courteous even under pressure.
Stayed 2 nights in Jun 2017
Response from simon on 11 Jul 2017
Dear Traveler I am very pleased to hear that you enjoyed your recent stay with us at the Park8 Hotel. I am sorry you had issues with your deposit. We do however take cash for the deposit. All you need do is ask. I look forward to welcoming you back to the Park8 Hotel again soon. Warm regards, Simon Tichelaar Front Office Manager

8/10 Good

Verified traveller

Liked: Staff & service
Disliked: Cleanliness, property conditions & facilities, room comfort
Decent
No microwave. Rooms are crammed. Needs windows. No extra blankets in the room especially in super cold weather there was no blankets in the cupboard just one on the bed. Besides that it was decent
Stayed 1 night in Jun 2017
Response from simon on 11 Jul 2017
Dear Traveler I am very pleased to hear that you enjoyed your recent stay with us at the Park8 Hotel. I am sorry you felt poorly of the room however. For you next stay I urge you to book our Loft rooms. The a very spacious with two floors, a microwave, large full length windows and linen storage. I look forward to welcoming you back to the Park8 Hotel again soon. Warm regards, Simon Tichelaar Front Office Manager

8/10 Good

Verified traveller

Liked: Cleanliness, staff & service, room comfort
Great location and excellent price
Hotel was nice and in a great location. A few small things that were a bit off such as having a menu for a minibar but not having a minibar and having very poor wifi. It served my purposes well- clean comfortable bed, nice shower, close to my morning meeting.
Stayed 1 night in Jun 2017
Response from simon on 11 Jul 2017
Dear Traveler I am very pleased to hear that you enjoyed your recent stay with us at the Park8 Hotel. I will look into the reason for such disconnect in your room so as to never re occur. I look forward to welcoming you back to the Park8 Hotel again soon. Warm regards, Simon Tichelaar Front Office Manager

10/10 Excellent

Sandy

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 1 night in Jun 2017
Response from Dylan Porter on 1 Jul 2017
Dear Sandy I am very pleased to hear that you enjoyed your recent stay with us at the Park8 Hotel. I look forward to welcoming you back to the Park8 Hotel again soon. Warm regards, Simon Tichelaar Front Office Manager

6/10 Okay

Cathryn

Liked: Cleanliness, staff & service, room comfort
Short stay
And old room renovated Carpet looking like it needed a clean Comfortable bed Close to everything however no milk supplied for tea or coffee which was disappointing
Stayed 2 nights in Jun 2017
Response from Dylan Porter on 1 Jul 2017
Dear Cathryn I am sorry to hear you did not enjoy your recent stay with us at the Park8 Hotel. I have escalated your issues with the rest of my management team. I look forward to welcoming you back to the Park8 Hotel again soon. Warm regards, Simon Tichelaar Front Office Manager

4/10 Poor

Verified traveller

Disliked: Staff & service, property conditions & facilities, room comfort
Less suitable for business travellers
Booked 2 nights in a Standard Room; those rooms have frosted windows (as per their advertisement) and are approx. 20m2 (ish); I checked in after 8pm; room wall heater, bathroom vent and shower drainage did not work; I called the front desk and the lady came up (with a blanket) to check the heating, however, she concluded I needed to use the portable heater; I requested to call in the maintenance person; this was rejected since the front desk lady was the only person at the hotel; my request to be moved to a different room was also rejected claiming all rooms were booked; free coffee was offered in the morning; the next day the hotel moved me to a different Standard room, which was fine; for some reason the hotel was reluctant to print my hotel invoice at the time of check out claiming I needed to speak to Wotif; overall: less suitable hotel for business travellers who want a seamless experience at the end of a long working day...
Stayed 2 nights in Jun 2017
Response from Simon on 1 Jul 2017
Dear Traveler Thank you for taking the time to complete our online survey. Feedback from our guests is very important to us as it allows us to continually improve the products and services that we offer at our wonderful hotel. I am very sorry to hear that you did not enjoy your recent stay with us at the Park8 Hotel. I do apologise for the issues that you encountered on your first night. Maintenance have since resolved these issues for your next stay. I am glad we were able to move you to a different room for your second night to ease and assist in your comfort. In regard to your invoice; as you paid through Wotif and did not pay us directly, we are unable to provide you with an invoice. We invoice Wotif at the end of each month for request of payments. They provide you with your correct invoice. I look forward to welcoming you back to the Park8 Hotel again soon. Warm regards, Simon Tichelaar Front Office Manager

8/10 Good

Stuart

Liked: Cleanliness, staff & service, room comfort
Stayed 3 nights in Jun 2017
Response from Dylan Porter on 1 Jul 2017
Dear Stuart. I am very pleased to hear that you enjoyed your recent stay with us at the Park8 Hotel. I look forward to welcoming you back to the Park8 Hotel again soon. Warm regards, Simon Tichelaar Front Office Manager

4/10 Poor

Robert

Liked: Cleanliness, staff & service
Disliked: Property conditions & facilities, room comfort
Disappointed
The room was dark and a bit dingy, the carpet was green old and horrible, the windows were frosted which only darkened the room more, the lights were not bright enough to light up the room and one wasn't even working and the other downlight was broken and half in the ceiling space, the towels smelt terrible like a mild kerosene. Had to park down the road to check in then moved the car because it was the wrong car park as this took 35 minutes it cost me $30 then a further $120 to stay the two nights. The bed wasn't comfortable a bit dissapointed the location was great and the staff were friendly.
Stayed 2 nights in May 2017
Response from Dylan Porter on 16 Jun 2017
Dear Robert, Thank you for your feedback. I am sorry you did not enjoy your stay with us at the Park8 Hotel. I have alerted my housekeeping and maintenance departments of your issues to ensure this does not happen in the future. If you ever need accommodation in Sydney again, please let me know as I will be happy to arrange for you. Warm regards Simon Tichelaar Front Office Manager

10/10 Excellent

Verified traveller

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Nice hotel close to all amenities
Welcoming staff, comfortable bed, spacious bathroom and no external noise.
Stayed 2 nights in May 2017
Response from simon on 16 Jun 2017
Dear Anonymous, Thank you for your feedback. I am thrilled you enjoyed your stay with us at the Park8 Hotel. If you ever need accommodation in Sydney again, please let me know as I will be happy to arrange for you. Warm regards Simon Tichelaar Front Office Manager

8/10 Good

Verified traveller

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Good location. Secure.
Was A great price for 4 people. Great coffee in foyer
Stayed 1 night in May 2017
Response from simon on 16 Jun 2017
Dear Anonymous, Thank you for your feedback. I am thrilled you enjoyed your stay with us at the Park8 Hotel. If you ever need accommodation in Sydney again, please let me know as I will be happy to arrange for you. Warm regards Simon Tichelaar Front Office Manager

6/10 Okay

Verified traveller

Liked: Cleanliness, staff & service
Friendly staff, very central
Hotel is a bit tired and my room was very cold, also the bed wasn't that comfortable. However staff were very friendly and the place is clean.
Stayed 3 nights in May 2017
Response from simon on 16 Jun 2017
Dear Anonymous, Thank you for your feedback. I am glad you enjoyed your stay with us at the Park8 Hotel. I do apologise for the issues you found in your room. I have alerted maintenance and housekeeping about theses issues to ensure they do not occur on your next visit. If you ever need accommodation in Sydney again, please let me know as I will be happy to arrange for you. Warm regards Simon Tichelaar Front Office Manager

8/10 Good

Fiona, Newcastle

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Great value in great location!
We are very happy to have found this hotel, and would love to stay there during future trips to Sydney. It has everything we needed, was clean, comfortable, and great value.
Stayed 1 night in May 2017
Response from Simon on 16 Jun 2017
Dear Fiona, Thank you for your feedback. I am thrilled you enjoyed your stay with us at the Park8 Hotel. If you ever need accommodation in Sydney again, please let me know as I will be happy to arrange for you. Warm regards Simon Tichelaar Front Office Manager

8/10 Good

Grace, Melbourne, VIC

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Nice hotel - would recommend
My room and bathroom were very clean and pleasant and the staff were polite.
Response from Simon on 16 Jun 2017
Dear Grace, Thank you for your feedback. I am thrilled you enjoyed your stay with us at the Park8 Hotel. If you ever need accommodation in Sydney again, please let me know as I will be happy to arrange for you. Warm regards

4/10 Poor

Amanda

Disliked: Cleanliness, property conditions & facilities, room comfort
Noisy and musty
Unfortunately, my stay was not a positive one overall. The traffic noise in the first room I was allocated on the second floor was unbearable and I asked to be moved. The second room had a very loud dripping shower that maintenance attempted to fix after the first night but that continued to drip, so I had to move again. The third room I moved to had the manhole uncovered and beams and exposed wiring visible. Finally, I was upgraded and the room was clean and comfortable. Upon check out the staff couldn't provide a printed receipt and I asked that it be emailed to me, however it never arrived. While staff were polite, it shouldn't be necessary to shift rooms this many times to get a quiet clean room! I would never stay here again.
Response from simon on 26 May 2017
Dear Amanda Thank you for your feedback. I am very sorry to hear you did not enjoy your recent stay with us at the Park8 Hotel. You are very correct in stating it shouldn't be necessary to move you so many times during your stay. I will be advising my housekeeping and maintenance team to ensure situations like these do not occur again. Warm regards, Simon Tichelaar Front Office Manager

8/10 Good

Apichet

Liked: Cleanliness, room comfort
Response from Dylan Porter on 26 May 2017
Dear Apichet Thank you for your feedback. I look forward to welcoming you back to the Park8 Hotel again soon. Warm regards, Simon Tichelaar Front Office Manager

8/10 Good

Verified traveller

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Great location in CBD
Great location to all aspects of CBD. QVB just a few minutes walk. Pitt St Mall just around the block, Circular Quay only a 10 minute walk. Everything you need just a stones throw away!!
Response from Simon on 18 May 2017
Dear Traveler I am very pleased to hear that you enjoyed your recent stay with us at the Park8 Hotel. I look forward to welcoming you back to the Park8 Hotel again soon. Warm regards, Simon Tichelaar Front Office Manager

8/10 Good

Verified traveller

Liked: Cleanliness, room comfort
Disliked: Staff & service
Rude and unreasonable front desk. I asked to extend my check out 30 minutes to 1130AM and told I would be charged half day. I hurried and packed, as she "allowed" me to stay until 1115AM to check out. And upon check in, I waited until 3PM
Response from Dylan Porter on 16 May 2017
Dear Traveler, I apologise you did not enjoy your recent stay with us and I am very sorry you felt my front desk receptionists were rude. Out Check Out is at 11:00. For the charge of $20.00 you may stay in the room until 12:00. For the charge of$40.00 you may stay in the room until 13:00. If a guest wishes to use the room past 13:00, the guest will pay half a days rate. If a guest does not wish to use the room till past 13:00, they are more than welcome to store their luggage with the reception for as long as necessary. I do hope to see you once again before we close as I would love to charge your opinion of our property. Have a lovely day, Warm regards, Simon Tichelaar Front Office Manager

8/10 Good

LH, Hong Kong

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Recommended hotel in Sydney CBD
Stayed in the standard room for 8 nights. Spacious, high ceiling, full functional AC and comfortable bed. Got some good sleeps. Handrail should be added in the shower for safety. Wifi speed is just OK and sometimes the everyday re-login could be difficult. Both the hotel and Expedia should look into the matter of showing clear, honest and correct room photos and descriptions. I booked the room in last Oct. Before departure for this trip, I revisited the booking details and found the information confusing. On Expedia's website (.com.hk), one of the photos illustrating "Standard Room" clearly showed 2 large windows are in the room but the "Need to Know" under "More details" stated that "No windows". I emailed to the hotel to seek clarification and the hotel replied that "usually" the windows of standard rooms are tinted. Eventually my room did have only one tinted window. If tinted windows in standard room is really the "usual" case, then I think it is very inappropriate to show those room photos with large and clear windows on the reservation page. I just checked again on Expedia's Park8 Hotel page and the photos are still in there.
Response from Simon on 13 May 2017
Dear LH Thank you for your feedback. It is very important to us as it allows us to continually improve the products and services that we offer at our wonderful hotel. I am very pleased to hear that you enjoyed your recent stay with us at the Park8 Hotel. Thank you for your criticisms. We will be looking into this further. I look forward to welcoming you back to the Park8 Hotel again soon. Warm regards, Simon Tichelaar Front Office Manager

8/10 Good

Verified traveller

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Love this place
Wish I didn't have to stay with family most times when I go to Sydney as this is where I'd rather be. Location is mint - shops, parks, transport and eats are all right there. But it's the laid back feel from the moment you arrive that I love so much - that subtle but catchy beat playing in the background, the uber-cool but-oh-so-hipster-professional team on reception who really do seem to give one. I just feel like I'm somewhere between the comforts of home and being greeted like a friend at funkster-central, it's home away from home with unicorn glitter. Face it, the line in front of the street-side coffee hatch tells you what you need to know, the quirky artwork in your room makes you chuckle (and take selfies), there's a perfect blend of retro, understated, and just the right touches - you need to be there.
Response from Simon on 12 May 2017
Dear Heather F. Thank you so much for your glittering review. We are delighted to read that overall your experience at Park8 was an enjoyable one. We love to read that our guests enjoy their time with us, to see that you took advantage of the location to explore city sights, and felt this was a home away from home. We would be delighted to help assist in reserving a room for your next visit to Sydney; Until then, Safe travels. Warm regards, Simon Tichelaar Front Office Manager

10/10 Excellent

Helen, Auckland

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Perfectly central
Absolultely clean and tidy, fantastic location right in town and really friendly staff. Would stay again.
Response from Simon on 5 May 2017
Dear Helen I am so pleased you enjoyed your recent stay with us at Park8 Hotel. I look forward to welcoming you back once more. Warm regards, Simon Tichelaar Front Office Manager