Exterior

Reviews of Novotel Sydney International Airport Hotel

4 out of 5
Novotel Sydney International Airport Hotel
22 Levey Street, Wolli Creek, NSW

Reviews

8.4

Very good

Rating 10 - Excellent. 472 out of 1002 reviews" "
Rating 8 - Good. 341 out of 1002 reviews" "
Rating 6 - Okay. 112 out of 1002 reviews" "
Rating 4 - Poor. 47 out of 1002 reviews" "
Rating 2 - Terrible. 30 out of 1002 reviews" "

8.8/10

Cleanliness

8.8/10

Staff & service

8.4/10

Amenities

8.4/10

Property conditions & facilities

8.4/10

Eco-friendliness

Reviews

10/10 Excellent

David

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 1 night in Apr 2024

10/10 Excellent

LINDA

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Ok for 1 night
Stayed 1 night in Jan 2024

10/10 Excellent

Robert

Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Love the fact it was in a walkable area close to parks and Transit that gives access to anywhere in Sydney. Lots of Shops restaurants all within a very short walk in a very nice area.
Stayed 1 night in Apr 2024
Response from Guest Relations Team on 19 Apr 2024
Dear Robert,Thank you for choosing to stay at Novotel Sydney International Airport and for sharing your feedback with us.We are thrilled to hear that you loved the convenience of our hotel's location, with its proximity to parks, transit options, shops, and restaurants. Being situated in such a vibrant and accessible area is indeed one of the highlights of staying with us, and we're delighted that you found it to your liking.Exploring the surrounding neighborhood and enjoying the various amenities within walking distance is always a great way to experience Sydney, and we're pleased that our location contributed to enhancing your visit.Thank you once again for your kind words, and we look forward to welcoming you back to Novotel Sydney International Airport for another enjoyable stay whenever your travels bring you to the area.Warm regards,Novotel Sydney International Airport

8/10 Good

David

Liked: Cleanliness, amenities, property conditions & facilities
Easy access.
Stayed 1 night in Apr 2024
Response from Guest Relations Team on 19 Apr 2024
Dear David,Thank you for choosing Novotel Sydney International Airport and for sharing your feedback with us.We look forward to welcoming you back to Novotel Sydney International Airport for another enjoyable stay in the future.Warm regards,Novotel Sydney International Airport.

8/10 Good

Catherine

Travelled with partner
Liked: Cleanliness, staff & service
Room was clean and I liked the location as well as the hotel itself. The air con was noisy and the shower leaked, but otherwise great.
Stayed 1 night in Apr 2024
Response from Guest Relations Team. on 19 Apr 2024
Dear Catherine,Thank you for choosing Novotel Sydney International Airport for your recent stay and for taking the time to share your feedback with us.We're delighted to hear that you found our hotel's location convenient and that you enjoyed your overall experience with us. However, we apologize for any inconvenience caused by the noisy air conditioning and the leaky shower in your room.Please know that your comments have been noted, and we will address these issues with our maintenance team to ensure they are resolved promptly. Our goal is to provide our guests with a comfortable and enjoyable stay, and we regret falling short of your expectations in this regard.We hope to have the opportunity to welcome you back to Novotel Sydney International Airport for a much-improved experience in the future.Warm regards,Novotel Sydney International Airport.

8/10 Good

Siaosi

Liked: Cleanliness, staff & service, property conditions & facilities
Near to the airports
Stayed 1 night in Apr 2024
Response from Guest Relations Team on 19 Apr 2024
Dear Siaosi,Thank you for choosing Novotel Sydney International Airport and for sharing your feedback with us.We're thrilled to hear that our hotel's proximity to the airports was convenient for your travels. Providing convenience and accessibility to our guests is always our top priority, and we're delighted that our location met your needs.We appreciate your kind words, and we hope to have the pleasure of welcoming you back to Novotel Sydney International Airport for another enjoyable stay in the future.Warm regards,Novotel Sydney International Airport

10/10 Excellent

CHERYL

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Great staff and facility.
Stayed 4 nights in Mar 2024
Response from Guest Relations Team. on 19 Apr 2024
Dear Cheryl,Thank you for choosing Novotel Sydney International Airport and for taking the time to leave us a review.We're delighted to hear that you had a great experience during your stay with us. Our team works hard to ensure that every guest feels welcomed and valued, and it's wonderful to know that our staff made a positive impression on you. Additionally, we're glad that you found our facility to your satisfaction.We appreciate your kind words and hope to have the pleasure of welcoming you back to Novotel Sydney International Airport in the future.Warm regards,Novotel Sydney International Airport.

6/10 Okay

Nicholas

Disliked: Staff & service
The on-site restaurant leaves a lot to be desired with its service. Exceedingly long wait for my meal and then been ignored with a vengeance. \noticed the same experience occurring for other diners who seemed resigned to the situation. Food was pretty ordinary and expensive also. Need to lift their game to entice me back.
Stayed 1 night in Apr 2024
Response from Guest Relations Team on 19 Apr 2024
Dear Nicholas,Thank you for choosing Novotel Sydney International Airport and for sharing your feedback with us.We're sorry to hear that your recent stay fell short of expectations, resulting in a rating of 3 out of 5. We strive to provide every guest with a memorable experience, and it's disappointing to learn that we missed the mark during your visit.Your feedback is valuable to us, and we would greatly appreciate it if you could share more details about your stay to help us understand areas where we can improve. Please know that your satisfaction is important to us, and we hope to have the opportunity to welcome you back in the future and provide you with a superior experience that exceeds your expectations.Warm regards,Novotel Sydney International Airport

10/10 Excellent

Charles

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 1 night in Apr 2024
Response from Guest Relations Team on 19 Apr 2024
Dear Charles,Thank you for choosing Novotel Sydney International Airport for your recent stay and for sharing your feedback with us.We hope to have the pleasure of welcoming you back to Novotel Sydney International Airport.Warm regards,Novotel Sydney International Airport.

8/10 Good

Peggy McCaul

Travelled with group
Liked: Cleanliness, staff & service, property conditions & facilities
Close to a nice park and the train station.
Stayed 5 nights in Mar 2024
Response from Guest Relations Team on 19 Apr 2024
Dear Peggy McCaul,Thank you for choosing Novotel Sydney International Airport and for sharing your feedback with us.We're delighted to hear that you appreciated our hotel's proximity to the beautiful park and the convenience of the train station. Our location is indeed one of our key assets, and we're thrilled that it added value to your stay.We hope you had a pleasant time exploring the nearby attractions and enjoyed your overall experience with us. If there's anything else we can assist you with or if you have any further feedback to share, please don't hesitate to let us know.We look forward to welcoming you back to Novotel Sydney International Airport in the future for another enjoyable stay.Warm regards,Novotel Sydney International Airport.

6/10 Okay

Martin

Liked: Cleanliness
Disliked: Staff & service, property conditions & facilities
Stayed 1 night in Mar 2024
Response from Guest Relations Team on 19 Apr 2024
Dear Martin,Thank you for choosing Novotel Sydney International Airport and for sharing your feedback with us.We're sorry to hear that your recent stay fell short of expectations, resulting in a rating of 3 out of 5. We strive to provide every guest with a memorable experience, and it's disappointing to learn that we missed the mark during your visit.Your feedback is valuable to us, and we would greatly appreciate it if you could share more details about your stay to help us understand areas where we can improve. Please know that your satisfaction is important to us, and we hope to have the opportunity to welcome you back in the future and provide you with a superior experience that exceeds your expectations.Warm regards,Novotel Sydney International Airport.

10/10 Excellent

JON

Liked: Cleanliness, staff & service, property conditions & facilities
everything was good
Stayed 1 night in Mar 2024
Response from Guest Relations Team on 5 Apr 2024
Dear Jon,Thank you for sharing your feedback with us. We're delighted to hear that everything was good during your recent stay at Novotel Sydney International Airport.Your satisfaction is important to us, and we hope to have the pleasure of welcoming you back for another enjoyable experience in the future.Warm regards,Novotel Sydney International Airport.

6/10 Okay

Vipan

Stayed 2 nights in Mar 2024

8/10 Good

Brenda, Whangarei

easy access to the airport
Stayed 1 night in Mar 2024
Response from Guest Relations Team on 5 Apr 2024
Dear Brenda,Thank you for sharing your feedback with us. We're pleased to hear that you found Novotel Sydney International Airport to have easy access to the airport.Providing convenient access to our guests is a priority for us, and we're glad that our location served you well during your stay.Thank you for choosing Novotel Sydney International Airport, and we hope to have the pleasure of welcoming you back in the future.Warm regards,Novotel Sydney International Airport.

10/10 Excellent

Ricardo

Liked: Cleanliness, staff & service, property conditions & facilities
This was a last minute booking. Everything was great and will stay there again
Stayed 1 night in Mar 2024

8/10 Good

JANET, Rochester

Travelled with partner
Liked: Cleanliness, staff & service, property conditions & facilities
We came in late and wanted a hotel near the airport. This hotel was perfect.
Stayed 1 night in Feb 2024

6/10 Okay

Douglas, Oakville

Travelled with family
Disliked: Staff & service, property conditions & facilities
Very old & tired hotel with terrible slow service
Stayed 1 night in Mar 2024

10/10 Excellent

Kenneth

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Great spot for a layover or longer. Shuttle from airport works. Very close to international terminal, $30. By cab early in morning. Quiet, clean , good beds , rooms quite spacious, and the beer was cold in their bar!! We would certainly return.
Stayed 1 night in Mar 2024

10/10 Excellent

Michael

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
It was quiet and food was good.
Stayed 1 night in Mar 2024

10/10 Excellent

William, Hinsdale

Travelled with partner
Liked: Cleanliness
Airport transit was rude
Stayed 1 night in Mar 2024

10/10 Excellent

Anna

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Wish I had more time to enjoy the facility but with the small amount of time I spent I was impressed. Great location to the park and not very far from the Wolli Creek Train station to walk to and from. Staff very helpful and friendly. Clean room.
Stayed 1 night in Mar 2024

8/10 Good

Nicole

Business traveller
Liked: Cleanliness, property conditions & facilities
Check in took a while, apart from that, experience was good.
Stayed 1 night in Mar 2024
Response from Guest Relations Team on 15 Mar 2024
Dear Nciole,Thank you for choosing Novotel Sydney International Airport for your recent stay and for taking the time to share your feedback with us. We are thrilled to hear that overall you had a good experience with us.We sincerely apologize for any inconvenience you experienced during the check-in process. Please know that your comments have been noted, will ensure a smoother and more efficient check-in experience for our guests in the future.We are delighted that despite this, you still enjoyed your time with us. Our team works tirelessly to provide exceptional service and ensure our guests have a comfortable and enjoyable stay. Your kind words motivate us to continue delivering the high standard of service that Novotel is known for.We appreciate your valuable feedback and hope to have the pleasure of welcoming you back to Novotel Sydney International Airport in the near future.Warm regards,Guest Relations TeamNovotel Sydney International Airport.

10/10 Excellent

Natarajan

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 1 night in Mar 2024
Response from Guest Relations Team on 15 Mar 2024
Dear Natarajan,Thank you for taking the time to positive review of your recent stay at Novotel Sydney International Airport. We appreciate your feedback and hope to have the pleasure of welcoming you back to Novotel Sydney International Airport in the future.Warm regards,Guest Relations TeamNovotel Sydney International Airport.

10/10 Excellent

GIILLIAN

Travelled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Amazing ,stayed one night for easy transportation to Sydney international airport ,from check in to check out it was perfect ,so clean with everything you needed.
Stayed 1 night in Mar 2024
Response from Guest Relations Team on 15 Mar 2024
Dear Giillian,Thank you for sharing your fantastic review following your recent stay at Novotel Sydney International Airport. We are thrilled to hear that you had an amazing experience with us and that our convenient location for easy transportation to the airport met your needs perfectly.It's wonderful to know that from check-in to check-out, everything was seamless and perfect for you. Providing a clean and comfortable environment with all the necessary amenities is our priority, and we are delighted that we could exceed your expectations in this regard.Your kind words truly mean the world to us, and we greatly appreciate your feedback. Should your travels bring you back to Sydney in the future, we would be honored to welcome you back to Novotel Sydney International Airport for another exceptional stay.Warm regards,Guest Relations TeamNovotel Sydney International Airport.

8/10 Good

Jesse, Turner

Liked: Cleanliness, staff & service
Stayed 1 night in Mar 2024
Response from Guest Relations Teams on 16 Mar 2024
Dear Jess,Thank you for choosing to stay at Novotel Sydney International Airport and for taking the time to leave us a review.If there were any specific aspects of your stay that you feel we could have improved upon to earn that fifth star, please do not hesitate to let us know. Your satisfaction is our top priority, and we strive to exceed expectations whenever possible.We hope to have the opportunity to welcome you back to Novotel Sydney International Airport in the future and provide you with a five-star experience from start to finish.Warm regards,Novotel Sydney International Airport

8/10 Good

Sergey

Liked: Cleanliness, staff & service, property conditions & facilities
Трансфер из аэропорта ходит редко. Если поздний рейс, то не успеваете.
Stayed 1 night in Mar 2024
Response from Обслуживание гостей on 16 Mar 2024
Уважаемый Сергей,Благодарим вас за отзыв о недавнем пребывании в Novotel Сидней Интернэшнл Аэропорт. Мы сожалеем, что вы испытали какие-либо неудобства с трансфером из аэропорта. Ваш отзыв важен для нас, и мы обязательно поделимся им с поставщиком трансфера.Мы ценим ваш выбор нашего отеля и с нетерпением ждем возможности снова приветствовать вас в Novotel Международный аэропорт Сиднея, чтобы сделать ваше пребывание в отеле более приятным и комфортным в будущем.ИскреннеNovotel Sydney International Airport

8/10 Good

Rich

Liked: Cleanliness, property conditions & facilities
Proximity to airport was good. Nice property overall. The first room they put us in was hot and stuffy when we arrived. We checked the thermostat and it was blinking “fault.” We headed back to the desk told the young man at the desk about the a/c and showed him the photo of the “fault” on the display. He wanted to get “engineering”, actually maintenance, to go look at it. It was already 8:30 pm and we’ve been through similar situations in the past with evening repairs (and we were headed home the following day on a 39-hour trip home). We asked for a different room. He seemed confused and finally asked his supervisor. We were given another room that greeted us with cool air. The room was clean, in fairly good shape. The hotel met our needs for a 1-night stay before our morning flight. Note: This hotel has multiple flight crews coming and going which can clog up restaurants in the evening and morning.
Stayed 1 night in Mar 2024
Response from Guest Relations Team on 16 Mar 2024
Dear Rich,Thank you for sharing your feedback about your recent stay at Novotel Sydney International Airport. We're pleased to hear that you found our property overall to be nice and that the proximity to the airport was convenient for your needs.However, we apologize for the inconvenience you experienced with the air conditioning issue in your initial room. It's disappointing to hear about this, and we regret any inconvenience it caused during your stay. We appreciate your patience and understanding as we worked to resolve the issue promptly and provide you with a more comfortable room.We're glad to know that the second room met your expectations and provided the comfort you needed for your overnight stay before your morning flight.Your feedback about the hotel's popularity among flight crews is duly noted, and we will use it to improve our services and ensure a smoother dining experience for all guests.We hope to have the opportunity to welcome you back to Novotel Sydney International Airport for a more seamless experience in the future.Warm regards,Novotel Sydney International Airport.

10/10 Excellent

Clifford, Condor

Travelled with partner, Travelled with group
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Nice place to stay near the airport. Easy to drive to.
Stayed 1 night in Mar 2024
Response from Guest Relations Team on 16 Mar 2024
Dear Clifford,Thank you for sharing your feedback about your recent stay at Novotel Sydney International Airport. We're pleased to hear that you found our hotel to be a nice place to stay and that you found it easy to drive to from the airport.We appreciate your positive comments and hope to have the opportunity to welcome you back for another enjoyable stay in the future.Warm regards,Novotel Sydney International Airport.

8/10 Good

gavin

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Close to the airport and a ten minute walk to wolli train station to get an easy twenty minute to the city
Stayed 1 night in Mar 2024
Response from Guest Relations Team on 16 Mar 2024
Dear Gavin,Thank you for sharing your feedback about your recent stay at Novotel Sydney International Airport. We're pleased to hear that you found our location convenient, being close to the airport and within walking distance to Wolli Creek train station for easy access to the city.We appreciate your positive comments and hope to have the opportunity to welcome you back for another enjoyable stay in the future.Warm regards,Novotel Sydney International Airport.

8/10 Good

Elinor

Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
All good but far enough away from airport that you need the shuttle to get there and had a long wait on a monday evening
Stayed 1 night in Mar 2024
Response from Guest Relations Team. on 16 Mar 2024
Dear Elinor,Thank you for sharing your feedback about your recent stay at Novotel Sydney International Airport. We're glad to hear that overall, your experience was positive.We apologize for any inconvenience you experienced with the shuttle service. Your feedback is valuable to us, and we'll work to ensure more efficient service in the future.We hope to have the opportunity to welcome you back for an even better stay in the future.Warm regards,Novotel Sydney International Airport.

8/10 Good

Andrew

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 1 night in Mar 2024
Response from Guest Relations Team on 16 Mar 2024
Dear Andrew,Thank you for taking the time to rate your experience at Novotel Sydney International Airport with a high score. We are thrilled to hear that you had such an exceptional stay with us.Your satisfaction is our top priority, and we are delighted that we were able to meet and exceed your expectations during your time with us. We appreciate your positive feedback and hope to have the pleasure of welcoming you back to Novotel Sydney International Airport for another wonderful stay in the future.Warm regards,Novotel Sydney International Airport.

8/10 Good

Edwin, Campbell

Travelled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
the Novotel is a great place to stay and very convenient for the international airport
Stayed 1 night in Mar 2024
Response from Guest Relations Team on 16 Mar 2024
Dear Edwin,Thank you for sharing your feedback following your recent stay at Novotel Sydney International Airport. We are thrilled to hear that you had a great experience with us and found our hotel to be very convenient for your travels from the international airport.Your satisfaction is our top priority, and we are delighted that we were able to meet your expectations during your stay. We appreciate your kind words and hope to have the pleasure of welcoming you back to Novotel Sydney International Airport in the future.Warm regards,Novotel Sydney International Airport.

8/10 Good

Celeste

Travelled with partner
Liked: Cleanliness, staff & service, property conditions & facilities
We stayed for one night as we had an early flight the following morning. The Hotel was very close to the airport - by car (5 or 10 mins). Room was basic. Bed was large and comfy. Room was smallish with all our luggage, but fine just for one night. Front foyer had luggage scales which was handy if you needed to weigh your luggage before your flight. There was a small Cafe right out the front of the Hotel (Calypso Cafe & Juice Bar) which was really convenient if you didn't want to pay for the Hotel brekkie.
Stayed 1 night in Dec 2023
Response from Guest Relations Team on 16 Mar 2024
Dear Celeste,Thank you for sharing your feedback following your recent stay at Novotel Sydney International Airport. We are delighted to hear that our hotel's close proximity to the airport and convenient amenities met your needs for your early flight the following morning.We are pleased to know that you found our bed large and comfortable, providing a restful night's sleep before your travels. We understand that space can be limited in a room, especially with luggage, but we are glad that it suited your needs for a short stay.We appreciate your mention of the luggage scales in our front foyer, as well as the nearby café, Calypso Café & Juice Bar. It's wonderful to hear that these amenities added to the convenience of your stay.Thank you for choosing Novotel Sydney International Airport, and we hope to have the opportunity to welcome you back in the future.Warm regards,Novotel Sydney International Airport.

4/10 Poor

Mitch

Stayed 1 night in Feb 2024

8/10 Good

Anthony, Langley

Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
We booked because we had a morning flight and wanted to be near the airport. Nice enough hotel and the food was good at the restaurant. Couple of negatives: 1) found it odd that there was a charge of $10pp for the courtesy shuttle when we were right across from the airport; 2) water pressure in the shower was not good; 3) could not get ‘hot’ water from the shower or tap. We like hot showers and the water was only warm enough.
Stayed 1 night in Feb 2024

10/10 Excellent

Louis, Surprise

Travelled with group
Liked: Cleanliness, staff & service, property conditions & facilities
Great location for getting to the airport and train station!
Stayed 3 nights in Feb 2024

8/10 Good

John, Emeryville

Travelled with partner
Liked: Cleanliness, staff & service, property conditions & facilities
Walking distance to the airport.
Stayed 1 night in Feb 2024

10/10 Excellent

KC

Stayed 1 night in Feb 2024

10/10 Excellent

Nikolay, Thousand Oaks

Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Close to SYD! Nice facility and staff to greet and answer any questions.
Stayed 1 night in Feb 2024

10/10 Excellent

Belinda

Stayed 1 night in Feb 2024

10/10 Excellent

Valdrien

Travelled with family
Liked: Cleanliness, staff & service, property conditions & facilities
A nice hotel in proximity of Sydney International Airport with good restaurant and shuttle service to the airport
Stayed 1 night in Feb 2024

10/10 Excellent

Michael

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 1 night in Feb 2024

8/10 Good

Matthew

Travelled with partner
Liked: Cleanliness, staff & service, amenities
Great accommodation preflight. Room had a cigarette smell. Room was very sterile with no extra touches.
Stayed 1 night in Feb 2024

8/10 Good

manisha

Liked: Cleanliness, staff & service, property conditions & facilities
Good location, but congested place
Stayed 1 night in Jan 2024

10/10 Excellent

Anna

Business traveller
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Very comfortable stay, staff very helpful
Stayed 1 night in Feb 2024

8/10 Good

Dr Penny

Clean and easy to get to with the transfer bus .
Stayed 1 night in Feb 2024

10/10 Excellent

DOMINIC

Liked: Cleanliness, staff & service, property conditions & facilities
Great place Great service
Stayed 2 nights in Feb 2024

10/10 Excellent

Philip

Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Excellent breakfast was included in our rate!! Juicer and expresso!
Stayed 1 night in Jan 2024

8/10 Good

Louise

Business traveller
Liked: Staff & service
Disliked: Cleanliness
This hotel was super convenient and a great location. Great service also. The hotel it self was dirty :( spots on the wall and carpet. Overall decent place to stay for a quick nights rest before a flight.
Stayed 1 night in Jan 2024

10/10 Excellent

Deborah

Liked: Cleanliness, staff & service, property conditions & facilities
Perfect location from Sydney’s airports - only 5-8 mins from Hotel AND they offered me a free shuttle to the airport in the morning. Great service I did not expect.
Stayed 1 night in Jan 2024