Can you close this one too :) Dear Xiaotian, I want to express my sincere apologies for the challenges you faced during your stay at Novotel Sydney on Darling Harbour. It deeply saddens me to hear that your experience fell short of expectations and left you feeling dissatisfied. Your feedback regarding the check-in process, minibar, room amenities, and the inconvenience caused by the nearby construction site is truly disheartening. Please know that we take your concerns seriously, and we are committed to addressing them promptly to ensure that future guests do not encounter similar issues. We understand how important it is to feel comfortable and valued during your stay, and it pains us to hear that we fell short of providing you with the exceptional experience you deserve. Your comments have been shared with our team, and we will work diligently to make the necessary improvements to enhance the quality of our services and accommodations. We sincerely hope that you will consider giving us another opportunity to exceed your expectations in the future. Should you choose to stay with us again, please do not hesitate to reach out to me personally. It would be my privilege to ensure that your next visit is nothing short of exceptional. Warm regards, Novotel Sydney on Darling Harbour Management

Dear Renata,Thank you for taking the time to share your feedback with us.We appreciate your honesty and would like to apologize if your recent experience did not meet your expectations. We are committed to continuously improving our services and ensuring that all our guests have a pleasant and comfortable experience with us.It is our hope to have the opportunity to welcome you back in the future and provide you with a better stay.Best regards,Hotel ManagementNovotel Sydney Darling Harbour

Dear Xueyan,Thank you for giving us with a great score. We are thrilled to know that you had a wonderful experience during your stay at Novotel Sydney Darling Harbour. Providing exceptional service and ensuring our guests have a memorable stay is our top priority.We appreciate your recognition and look forward to welcoming you back for another great experience in the future.Sincerely,Hotel Management Novotel Sydney Darling Harbour

Dear Kai Kwong Lawrence,Thank you for taking the time to share your feedback with us. We are thrilled to hear that you enjoyed our location. It's also great to know that you found our hotel to be of good quality, with spacious rooms.We appreciate your comments regarding the bed size, and we will certainly take this into consideration for future improvements. Your satisfaction is our priority, and we are glad that overall, you had a positive experience with us.We look forward to welcoming you back for another enjoyable stay!sincerely,Hotel ManagementNovotel Sydney Darling Harbour

Dear Joyce,Thank you for your glowing review of Novotel Sydney Darling Harbour! We are delighted to hear that you found your stay comfortable and relaxing, and that our staff were able to assist you throughout your time with us.We appreciate your kind words and look forward to welcoming you back for another enjoyable stay in the future!sincerely,Hotel ManagementNovotel Darling Harbour

Dear Ali,Thank you for your perfect rating and for choosing to stay at Novotel Sydney Darling Harbour! We're thrilled to hear that our proximity to Darling Harbour enhanced your experience with us.We hope to have the pleasure of welcoming you back for another fantastic stay in the future!Best regards,Hotel ManagementNovotel Sydney Darling Harbour

Dear Livia,Thank you for sharing your feedback with us. We're delighted to hear that you enjoyed the atmosphere and found our staff friendly during your stay at Novotel Sydney Darling Harbour.We look forward to welcoming you back again soon.Warm regards,Hotel ManagementNovotel Sydney Darling Harbour

Dear Danielle,Thank you for taking the time to share your experience with us. We're delighted to hear that you enjoyed your stay. Your recommendation means a lot to us, and we look forward to welcoming you back on your next visit to Sydney.Best regards,Hotel ManagementNovotel Sydney Darling Harbour

Dear Katrina,Thank you for taking the time to share your feedback with us.We appreciate your honesty and would like to apologize if your recent experience did not meet your expectations. We are committed to continuously improving our services and ensuring that all our guests have a pleasant and comfortable experience with us.It is our hope to have the opportunity to welcome you back in the future and provide you with a better stay.Best regards,Hotel ManagementNovotel Sydney Darling Harbour

Dear Sarah,Thank you for choosing to stay with us and for taking the time to share your feedback. We're delighted to hear that our proximity to the Sydney Fish Market added value to your experience. We hope you had a wonderful time exploring the area, and we look forward to welcoming you back for another enjoyable stay in the future.Best regards,Hotel ManagementNovotel Sydney Darling Harbour

Dear Helen,Thank you for choosing to stay with us and for taking the time to share your feedback. We're glad to hear that you found our location convenient for your needs.We hope to have the opportunity to welcome you back again soon.Best regards,Hotel ManagementNovotel Darling Harbour

Dear Tiarna,Thank you for your feedback and for choosing to stay with us. We appreciate your comments regarding the bathroom and accessibility to Darling Harbour. We are constantly working on improvements, and your input helps us to prioritise areas for enhancement. We hope to have the opportunity to welcome you back and provide you with an even better experience in the future.Best regards,Hotel ManagementNovotel Darling Harbour

Dear Melissa,Thank you for choosing Novotel Darling Harbour and providing your feedback. We are delighted to see that you had a positive experience during your stay.We are committed to providing excellent service and ensuring that our guests have a memorable stay. It is gratifying to know that we met your expectations and that you were satisfied with your overall experience.Your feedback is greatly appreciated, as it helps us understand what we are doing well and how we can further improve. We will share your comments with our team as a source of motivation and to recognise their efforts in providing outstanding service.Thank you once again for your kind words, and we look forward to welcoming you back in the future for another enjoyable stay.sincerely,Hotel ManagementNovotel Sydney Darling Harbour

Dear Issam,Thank you for sharing your positive feedback about your recent stay at Novotel Sydney on Darling Harbour. We're delighted to hear that you enjoyed the location of our hotel, and we appreciate your understanding regarding the ongoing construction.We look forward to welcoming you back for another great experience.Sincerely,Hotel ManagementNovotel Sydney on Darling Harbour

Dear Gillian,Thank you for giving us with a great score. We are thrilled to know that you had a wonderful experience during your stay at Novotel Sydney Darling Harbour. Providing exceptional service and ensuring our guests have a memorable stay is our top priority.We appreciate your recognition and look forward to welcoming you back for another great experience in the future.Sincerely,Hotel Management Novotel Sydney Darling Harbour

Dear Donald,Thank you for taking the time to share your positive feedback about your recent stay at Novotel Sydney on Darling Harbour. We're thrilled to hear that you found our location excellent.Your satisfaction is important to us, and we appreciate your five-star rating. We look forward to welcoming you back for another excellent experience.Sincerely,Hotel ManagementNovotel Sydney on Darling Harbour

Dear Ivan,Thank you for taking the time to share your feedback about your recent stay at Novotel Sydney on Darling Harbour. We're delighted to hear that you found our location convenient.Your satisfaction is important to us, and we appreciate your positive rating. We look forward to welcoming you back for another great experience.Sincerely,Hotel ManagementNovotel Sydney on Darling Harbour

Dear Anthony,Thank you for sharing your positive feedback regarding your recent stay at Novotel Darling Harbour. We are delighted to hear that you found our hotel very clean and our team courteous. Your satisfaction is our priority, and we appreciate your recognition.We look forward to the pleasure of welcoming you back for another excellent stay.Sincerely,Hotel ManagementNovotel Sydney Darling Harbour

Dear Christina,Thank you for taking the time to share your feedback regarding your recent stay at Novotel Darling Harbour. We're pleased to hear that you enjoyed our location and amenities for a family stay in Darling Harbour. However, we apologise for the cleanliness issue in your room's bathroom. Your comments are valuable, and we will address this with our housekeeping team to ensure improvements.We appreciate your kind words about our staff. Your satisfaction is important to us, and we hope to have the opportunity to welcome you back for an even better experience.Sincerely,Hotel ManagementNovotel Sydney Darling Harbour

Dear Janusz,We very much appreciate your comments regarding your stay at the Novotel Sydney Darling Harbour. It is always a pleasure to receive positive feedback. I will share your comments with our team. I am sure that this feedback will serve as an encouragement to all of our staff as we strive to continuously improve the quality of our services.Thank you again for sharing your experience, and we hope your next visit will be as pleasant as the previous one.Sincerely,Hotel ManagementNovotel Sydney Darling Harbour

Dear Samantha,Thank you for taking the time to share your positive feedback regarding your recent stay at Novotel Darling Harbour. We're delighted to hear that you found our hotel suitable for a city break and that our location made it easy for you to walk to and from attractions. We appreciate your kind words and look forward to welcoming you back for another enjoyable stay.Sincerely,Hotel ManagementNovotel Sydney Darling Harbour