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Reviews of Uno Hotel

3 out of 5
Uno Hotel
2 Roslyn Street,, Sydney, NSW

Reviews

6.4
Rating 10 - Excellent. 87 out of 742 reviews" "
Rating 8 - Good. 231 out of 742 reviews" "
Rating 6 - Okay. 240 out of 742 reviews" "
Rating 4 - Poor. 110 out of 742 reviews" "
Rating 2 - Terrible. 74 out of 742 reviews" "

6.4/10

Cleanliness

7.0/10

Staff & service

7.4/10

Amenities

5.8/10

Property conditions & facilities

Reviews

4/10 Poor

James

Disliked: Cleanliness, property conditions & facilities, room comfort
Beware of Uno hotel formally Lido Suites
We have stayed at the Lido Suites a number of times over the years. Un know to us when we arrived on the 11th November 19 that it had been sold and the name change to Uno Hotel and it was under renovated . We arrived about 6pm and the night manager (Gino?) said that they were still accommodating booked guest and showed us to our room, could see that it had been upgraded with new bedding and vinyl flooring, found the floor & kitchenette counter was sticky, asked why, he said the room had recently been sprayed for insects, their was no clothes closet, he said the new one had not been delivered yet. We accepted it. Walked into the bathroom and a number of flies were present, I killed at least 8. so we decided to move rooms . Gino showed us a 2nd room, also could see the renovations, however it was very dark as lights were not working, Gino said they were awaiting for an electrician to fix it . 3rd room with appeared fine except one of the light fixtures was not working (awaiting an electrician). As it was getting late we decided to accept it. Kitchenette cupboard had only a couple of dishes, wewere supplied with more but they were all tired & mismatch, tried the kitchenette sink tap, no water coming out. Looked under the sink & turned on taps, water came out but tap would not turn off. Next morning spoke to Gino about tap, again awaiting Plumber. At this point we contacted Hotels.com and was able to checkout without penalty. Many thanks for the excellent service
Stayed 7 nights in Nov 2019

2/10 Terrible

Verified traveller

Travelled with family, Business traveller
Disliked: Cleanliness, staff & service, property conditions & facilities
Property is old and dated, smells like a wet cat, there was an old fellow who checked me in, he was later noted taking drugs in a room next to reception. Tvs in rooms don’t work, air conditioners don’t work. Beds are so hard and uncomfortable. There is a lot of traffic noise also internal noise from building and other guest. Shower tap came off so had to get reception to come and change. Was offered a room change at 2am because our shower still had no hot water. I asked Agoda for a full refund, I received this in full. I will never return here again. It’s the old prostitutes quarters, and trust me you can still smell the sex and drugs in the building. Such a waste of my time and money. Terrible staff terrible rooms. Terrible location. Additional fees for parking. Will never be back
Stayed 2 nights in Sep 2019

6/10 Okay

Verified traveller

Liked: Cleanliness, staff & service
Good location but smell of smoke in the room was disturbing.
Stayed 2 nights in Sep 2019

2/10 Terrible

Verified traveller

Disliked: Cleanliness, staff & service, property conditions & facilities, room comfort
Terrible place.
Stayed 2 nights in Sep 2019

8/10 Good

Verified traveller

Liked: Cleanliness, staff & service, amenities
Manager was helpful and accomodated my late check in plus late check out. Building is tired but sheets and towels etc very clean. My room unfortunately smelt like cigarette smoke so i assume a guest before me had disobeyed the no smoking rules. Overall great value for money and as a female travelling alone I felt comfortable and safe. Way better than a backpackers. The hot water and shower head were great.
Stayed 1 night in Aug 2019

4/10 Poor

Jess

Disliked: Cleanliness, property conditions & facilities, room comfort
The location is good. Not so clean. Noisy guest(drunk).
Stayed 2 nights in Jun 2019

2/10 Terrible

Verified traveller

Stayed 2 nights in May 2019

8/10 Good

Verified traveller

Travelled with family, Travelled with partner
Liked: Staff & service
convenience to places for eating and drinking, and public transport
Stayed 2 nights in Apr 2019

8/10 Good

Verified traveller

Travelled with partner
Liked: Staff & service, amenities, property conditions & facilities
Very close to all amenities, nice friendly staff always helpful.
Stayed 9 nights in Mar 2019

6/10 Okay

Verified traveller

Liked: Staff & service
Disliked: Property conditions & facilities
Lido Suites - not that great
The staff member who welcomed me was very nice. The rooms are very basic, however they do have a kitchenette with a fridge, hot water maker and a microwave so that was good. The room had a window, however the view was a brick wall. There was no remote for the TV, I was told it went missing before I got there. When I opened the curtains, the whole rod with curtains came down. When opening the kitchen cabinets, I came to realize I had some company, as there was a little cockroach family ready to greet me. I had asked to arrange an airport transfer. The staff member tried calling but as it was evening already, the company was already off. She would call them the next day, as I was on a full day excursion. When I returned in the evening, another staff member was there who was not aware about anything. She also could not get through and said she would call them first thing in the morning and let me know. I went down to see her in the morning and she told me they do not have a car available for me and the first possibility would only be at 2pm which was too late. I ended up taking an Uber. I should have made arrangements through another place but I counted on the hotel coming through. Unfortunately they didn't. Checkout is at 10am, I could leave my luggage there until it was time to go to the airport. When I returned, a pipe had burst and water was pouring out of the ceiling in the 'lobby'. The location is very good. Close proximity to bars, shops, metro, restaurants.
Stayed 2 nights in Mar 2019

6/10 Okay

Verified traveller

Disliked: Cleanliness, property conditions & facilities
Stayed 2 nights in Mar 2019

2/10 Terrible

Simon

Disliked: Cleanliness, staff & service, property conditions & facilities, room comfort
Do not stay here not matter how cheap it may seem.
Cockroaches in the room, dirty and the lifts don’t work. Do not stay here no matter how cheap it may seem.
Stayed 2 nights in Feb 2019

8/10 Good

Rosemary

Liked: Cleanliness, staff & service, room comfort
Disliked: Property conditions & facilities
Convenient but shabby!
Short walk from station which is good as the area is not the best! My room was comfortable but a bit shabby. Tatty curtain, bedside lamp not working, the shower tap fell off. It needs a refurbishment to make it more welcoming. However, the staff are very friendly and informative and it is only a couple of stops from Central.
Stayed 2 nights in Feb 2019

2/10 Terrible

Dave, Wigan

Travelled with family
Disliked: Staff & service, property conditions & facilities
The worst hotel I have ever had the displeasure of being in so bad we didn't even stay spent another 800 dollars to get another hotel . Misadvertised by Expedia on the website certainly were not the same photos of the hotel we were in £278 pound wasted Expedia should be embarrassed to advertise this hell hole .
Stayed 2 nights in Feb 2019

4/10 Poor

Patricia

Liked: Staff & service
Disliked: Property conditions & facilities
Great location right by kings cross subway.
Hotel.com site said there was airport pick up. There isn’t. Site also shows roof top garden sitting area, none. Elevator was broken when we arrived. Reception helped us carry our bags to the third floor. All staff were very helpful but the advertising of the hotel is wrong.
Stayed 5 nights in Jan 2019

8/10 Good

Verified traveller

Liked: Cleanliness, staff & service, room comfort
Cheap clean close to where I needed to be, staff allowed early check in
Stayed 2 nights in Jan 2019

6/10 Okay

Verified traveller

Travelled with group
Liked: Staff & service
Disliked: Property conditions & facilities
Check-in staff nice plus helped in finding a car park. As a Travel Agent, this hotel, while in a nice location close to the Kings Cross station, would not be recommended. Booked 2 rooms. Problems with hotel: Lift broken, hotel tilts slightly as the water in the shower flows away from the drain. Bed hard. Musty smell. Definitely not for families as many staying in hotel are bi-sexual.
Stayed 2 nights in Jan 2019

8/10 Good

Verified traveller

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Had a great stay will stay there again very easy to deal with and customer service was great..
Stayed 1 night in Dec 2018

10/10 Excellent

Verified traveller

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Very nice, very affordable hotel close to everything. Very friendly and accommodating staff. A real pleasure to stay here :-)
Stayed 1 night in Dec 2018

4/10 Poor

Verified traveller

Very dodgy lift. Goes to the wrong floor and jams between floors. Scary experience. Room was clean enough. Shower screen dangerous as it was very clear glass, could pose a hazard, especially with young or elderly. Hair dryer in bathroom was last tag and tested in 2011 and 2013.
Stayed 8 nights in Dec 2018

2/10 Terrible

Verified traveller

Disliked: Cleanliness, staff & service, property conditions & facilities, room comfort
Worst experience ever, we booked and got there and we were not let in.
Stayed 1 night in Oct 2018

6/10 Okay

Verified traveller

Stayed 1 night in Oct 2018

2/10 Terrible

Verified traveller

Disliked: Cleanliness, staff & service, property conditions & facilities, room comfort
Not recommended
Close to metro station, but the area is too noisy; Staff are not friendly; Facilities are too old, especially the lift which is terrible; The fire alarm was suddenly buzzing in the mid night which affect all the people in the hotel Room is not comfont;
Stayed 3 nights in Oct 2018

10/10 Excellent

steja, qld

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
It was a nice clean hotel, friendly staff.
It was a good hotel , close to train station and busses, great places to eat cheap. We had a good time
Stayed 4 nights in Sep 2018

8/10 Good

Ken

Quite satisfactory.
Everything was as advertised. The room was clean and had everything I needed. Location is excellent being close to transport.
Stayed 7 nights in Sep 2018

8/10 Good

Verified traveller

Would stay again
Great location - really close to the train station and bus stops, plenty of bars and shops around. A very nice place to stay in - rooms were okay, laundry room available, wifi good enough for day to day browsing, dryer, kettle, fridge, cups, bowls, plates and cutlery available in the room. Would stay in the place again.
Stayed 9 nights in Aug 2018

10/10 Excellent

Simren, Singapore

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
A hotel placed at the heart of the city. Very convenient to get to the trains, you can never get lost if you’re visiting Sydney for the first time. Many restaurants surrounding it. Rooms are clean and well equipped.
Stayed 4 nights in Aug 2018

8/10 Good

Judi

We came for a week of Bob Dylan
Came to Sydney for 6 nights and 4 Bob Dylan concerts.We had stayed at Lido Suitesbefore and it is great value for money. We had a Diva Suite. Was at back and dark without lights on but quiet. Had all we needed except a toaster! Having a kitchenette is great to save some money as well. Everything you need is close by and only a few meters away. Coles and the train station 5 mins away. Clean and friendly staff..night manager was helpful to stop noisy people upstairs whose kids were jumping around after 10pm..it stopped immediately and we could sleep.Easy to get around on public transport from Kings Cross . We went to Wollongong and Newcastle but came back to Lido each night Budget accom but clean and bed is comfortable too!
Stayed 6 nights in Aug 2018

8/10 Good

Pao, Melbourne

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Good location
Good location, nice staff, nice room, good value for the money you pay.
Stayed 3 nights in Aug 2018

6/10 Okay

Matthew

Liked: Staff & service, room comfort
Stayed 5 nights in Aug 2018

4/10 Poor

Verified traveller

Liked: Cleanliness, property conditions & facilities, room comfort
Disliked: Staff & service
Online booking confirmation was not sent.
No issue with the room. We tried to check in and was told that we did not have a booking. I showed Giovanni my reservation confirmation email, but he did not believe me. I then showed him by bank statement to show that money had been transferred and that I had paid for the room. I don't mind administration error's but don't fell a guest should be treated with shortness/rudeness by the staff. He later apologies but did ruin the overall experience.
Stayed 1 night in Jul 2018

8/10 Good

Natasha, Sydney

Liked: Cleanliness, staff & service, room comfort
The room itself was nice, unfortunately the bathroom had unpleasant stale smell. In general it was clean. The curtains did an amazing job of blocking out lights. And amazingly the sound from kings cross was barely audible from our room. Overall a good place.
Stayed 1 night in Jul 2018

6/10 Okay

Tanya, Brisbane

Liked: Cleanliness, staff & service
The room was clean and tidy and there was plenty of hot water. However the lift was not operational for the 6 days we were there and there is only one pillow and a cushion on each bed. The staff were very friendly and helpful. For the price I would return to this hotel.
Stayed 5 nights in Jul 2018

10/10 Excellent

Kym

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 4 nights in Jun 2018

4/10 Poor

Verified traveller

Disliked: Property conditions & facilities, room comfort
It stinks and there were addicts and transgender people in tbe lobbya bit,come across as a working place for prostitutes. It was clean though
Stayed 3 nights in Jun 2018

4/10 Poor

Verified traveller

Disliked: Cleanliness
Crocroac
Stayed 2 nights in Jun 2018

10/10 Excellent

Jan, Southampton, England

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Good value, close to city centre
A combination work/holiday trip, this was economical and provided all we needed. Turned out to be walking distance to work location which was great. Easy to reach loads of attractions by bus, train and Circular Quay for ferries. Staff very helpful and able to answer any questions we had - airport shuttle bus, inhouse launderette facility, and provided an excellent map which was invaluable to help us get around using an Opal card. Not luxurious but provided all we needed, represents extremely good valee for money.
Stayed 11 nights in May 2018

6/10 Okay

Sam, Brisbane

Liked: Staff & service
Disliked: Property conditions & facilities
Convenient Location & Friendly Staff...But!
After our late arrival due to flight delays we were warmly welcomed to the Lido Suites by the night manager. We decided on this location as being ex Sydneysiders it's close enough to walk to the City (25mins) and easy to catch the train from Kings Cross station (2mins). Although the room we had was a little rundown (loose tapware, bathroom door rotting on the bottom, cupboard with unusable draws) it was warm and the beds fresh & comfortable. TV reception was limited to digital and then only Channel 9's channels and SBS. After a good night's sleep (double glazed windows helped) a cold shower awaited due to another guest leaving their hot water running overnight. Thankfully hot showers were had for the rest of our stay. That evening after finishing a long day at Taronga Zoo, our room became a magnet for smoke from another guests room (we placed towels at the base of our door in an attempt to keep it out with limited success.) The Lido does provide a designated smoking area so not sure if we lucked out and we were close to that area. For the remainder of our stay smoke wasn't an issue so hopefully it was just a once off. Other than the above random issues it was comfortable stay and the staff were great. I won't however be returning to the Lido Suites.
Stayed 4 nights in May 2018

4/10 Poor

Verified traveller

Liked: Staff & service
Disliked: Property conditions & facilities
a funky weird smell
There was a really funky smell - I’m not sure if it used to be a guest house? Or the cigarette smoke has permeated the carpets? Not so bad in the room though It is conveniently located to transport and walk into the CBD and cheap, but think I’ll try other places in Potts Point next time.
Stayed 1 night in May 2018

4/10 Poor

Verified traveller

Disliked: Cleanliness, staff & service, property conditions & facilities
The cutlery had dried up food still left on it, no mugs to use and when we asked reception for one we were given a dirty mug. Only plus side to this place was that the beds were comfortable but the sheets weren’t overly clean. Staff weren’t the friendliest. Outside the hotel is the dodgiest area in Sydney.. would not recommend.
Stayed 3 nights in Apr 2018

6/10 Okay

Verified traveller

Liked: Staff & service
it was ok but not great
It was basically OK but one light bulb was broken in bathroom. So it was dark during night. We mentioned it, but no one came to fix it. There were only two bath-towels for two of us. No hand towel or face washer.

4/10 Poor

Jane, New Zealand

Disliked: Cleanliness, staff & service, property conditions & facilities, room comfort
Was booked into a room with the option of smoking room but when we got there was told the only place to smoke was two floors down on the street. I know you can’t smoke in the rooms but why give the option of having a smoking room when it’s the same for every room. The street was not what I would class as a safe area at night to smoke. Also was unable to use our jug as had dried instant noodles in it.
Stayed 3 nights in Apr 2018

6/10 Okay

Verified traveller

Liked: Room comfort
Reasonable nice hotel very near to train station and other facilities. Will love to stay again.
Stayed 1 night in Apr 2018

8/10 Good

Verified traveller

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort

6/10 Okay

Verified traveller

Liked: Staff & service, property conditions & facilities
good location
close to train station, shops and night life staff were nice. room was small but good for the price
Stayed 1 night in Mar 2018

2/10 Terrible

Verified traveller

Disliked: Cleanliness, staff & service, property conditions & facilities, room comfort
Staff claiming to be the owner!
There was a staff claiming to be the owner. I requested for towels when I came back to the hotel at night, the man said let me take care of this person first. An hour later, nothing. I went down stairs, the office down was shut and a sign stating "back in 5 minutes". Ran up and down the stairs after over 5 minutes and still shut. I decided to look outside, FOUND HIM! Smoking a cigarette. I asked if he had forgotten, he told me not to be rude! I told him how I waited patiently and it's 12am now, I'm trying to get to bed. He finally got me the towels. It wasn't until check-out when I found out he wasn't the owner.
Stayed 5 nights in Feb 2018

6/10 Okay

Marion

Disliked: Property conditions & facilities

6/10 Okay

dianne

Disliked: Cleanliness, property conditions & facilities
great location. room needed repairs. bathroom door wouldn,t shut due to water damage. air con needed cleaning as it spat black dust all over the spare bed. water leaking on the bathroom floor under the basin. small jobs that are easily fixed.
Stayed 2 nights in Jan 2018

6/10 Okay

Katie, New Zealand

Liked: Staff & service
Close to Train Station
Was a good stay over all, room cleanliness could have been a bit better.
Stayed 4 nights in Jan 2018

6/10 Okay

ayisha, canberra

Liked: Cleanliness, room comfort
Nice hotel central to Kings Cross
lido was great for a short one night stay. Acted as a base to go into the city from and was close to public transport and good restaurants. Although basic, was clean, comfortable and basic. The parking rate was also one of the best we could find.
Stayed 1 night in Jan 2018