The tag line of this hotel is that it’s a memorable stay.
Well it was certainly memorable for all the wrong reasons. The rank and file staff were great but the higher the rank, the worse the attitude. I do not recommend this hotel.
When I checked in, there was faeces stuck to the toilet bowl. Yes of course this can happen but the response of the Duty Manager was “Are you sure you didn’t use the toilet?” Uhm yeah I think I’d remember if I used the toilet in the last hour. Ask me again in 50 years when I am very old.
Then she said, “Oh this has never happened to us before”. Yes I’m so happy for you but are you implying I must be making up stories or that I just have very bad luck?
Then after a long day, I came back to find the ceiling above the shower dripping dirty yellow water.
The response of the General Manager was “We didn’t mean for this to happen”.
Obviously she must have imagined me accusing her of deliberately sabotaging my room. What a completely ridiculous response.
We had breakfast at the adjoining restaurant and had numerous problems getting the ladies there to understand us over a myriad of issues as I think English is not a first language for either of them, not their fault.
Anyway, this same General Manager was there talking to us about the rooms we had at the hotel and we discovered the restaurant and hotel to be under the same management.
Significantly we then overheard her saying telling another guest at the hotel that there is a 15% discount for hot