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Reviews of Glasgow Arms Hotel Ultimo

3.5 out of 5
Glasgow Arms Hotel Ultimo
527 Harris Street, Ultimo, NSW

Reviews

7.6

Good

Rating 10 - Excellent. 199 out of 717 reviews" "
Rating 8 - Good. 279 out of 717 reviews" "
Rating 6 - Okay. 151 out of 717 reviews" "
Rating 4 - Poor. 62 out of 717 reviews" "
Rating 2 - Terrible. 26 out of 717 reviews" "

7.6/10

Cleanliness

8.2/10

Staff & service

8.0/10

Amenities

6.8/10

Property conditions & facilities

7.6/10

Eco-friendliness

Reviews

8/10 Good

Ngairetta

Travelled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Older style pub. Host were friendly and options for late meals and entertainment
Stayed 1 night in Apr 2024
Response from suzi on 19 Apr 2024
Thankyou for staying at the Glasgow

8/10 Good

Alan

Travelled with partner
Liked: Cleanliness, staff & service, amenities
Our initial reaction to this hotel was negative to say the least. Mark received us politely & carried our suitcases up the stairs to our room, but we were so disappointed with the facilities. We were staying at the Glasgow Arms for 7 nights, but it was the middle week of our 2 month holiday so we had quite a bit of luggage and clothes, so to only have a rail & 6 coat hangers (no wardrobes) was a problem! But after the initial disappointment we soon warmed to the place. The food in the pub is excellent & varied. The staff are friendly and efficient. The drink prices are very reasonable and the location is great for both Darling Harbour and the fabulous Chinatown. So thank you Mark, Jonno & the team for looking after us so well.
Stayed 7 nights in Mar 2024
Response from suzi on 17 Apr 2024
Thankyou so much

10/10 Excellent

Amit, Highlands Ranch

Travelled with family, Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Friendly staff and great location !!
Stayed 4 nights in Apr 2024
Response from suzi on 17 Apr 2024
Thankyou

10/10 Excellent

Julie

Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Very convenient location
Stayed 1 night in Apr 2024
Response from suzi on 17 Apr 2024
Thankyou

2/10 Terrible

jess

Stayed 4 nights in Feb 2024
Response from suzi on 21 Mar 2024
We are sorry to hear you had a negative stay with us

10/10 Excellent

Mikel

Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
All of the staff were very helpful and friendly.
Stayed 3 nights in Feb 2024
Response from adam on 23 Feb 2024
thanks

10/10 Excellent

Anthony

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 2 nights in Feb 2024
Response from adam on 23 Feb 2024
thanks

8/10 Good

Xingyue

Stayed 1 night in Jan 2024
Response from suzi on 14 Feb 2024
Thankyou

10/10 Excellent

Mark

Stayed 2 nights in Jan 2024
Response from suzi on 17 Jan 2024
Thankyou for staying at the Glasgow

8/10 Good

Ronak

Liked: Amenities
Overall good but breakfast quality could be better comparatively. Room was small but well tidy and with all necessary stuff though. Best 👌 thing i found was tv with Netflix which was win for me.
Stayed 1 night in Dec 2023
Response from suzi on 30 Dec 2023
Thankyou for staying with us, the breakfast is complimentary therefore at no cost to our guests

10/10 Excellent

Colin

Stayed 1 night in Dec 2023
Response from suzi on 28 Dec 2023
Thankyou so much

10/10 Excellent

Abigail

Liked: Cleanliness, staff & service, room comfort
Great for a short stay.
We stayed for 2 nights on a stopover in Sydney. Check in was easy and the staff were really friendly - gave us a rundown of the accomodation, breakfast etc. The hotel is fairly well located - close to a tram stop and a short walk from central Sydney. The facilities are a little tired but generally clean and tidy. The room itself was fairly big, although with a small bathroom (shower only - not a problem for us). It was very handy having communal space with breakfast (just the basics - toast, cereal, tea, coffee, juice). There was a communal fridge but our room also had a fridge in. Although we were sleeping directly above the pub, we didn't really notice any noise overnight. Would definitely recommend.
Stayed 2 nights in Dec 2023
Response from suzi on 28 Dec 2023
Thankyou for choosing to stay at the Glasgow

6/10 Okay

Kellie

Travelled with partner
Liked: Staff & service
If you’re looking for a decent place to lay your head for a good price, it’s exactly what you’re looking for.
Stayed 2 nights in Nov 2023
Response from suzi on 28 Nov 2023
Thankyou for staying at the Glasgow

8/10 Good

Beatrice

Liked: Staff & service, property conditions & facilities
Stayed 1 night in Nov 2023
Response from suzi on 28 Nov 2023
Thankyou for staying at the Glasgow

8/10 Good

John

Liked: Cleanliness, property conditions & facilities, room comfort
Hotel room was spacious, comfortable and clean. Located very handy to ICC and Convention Centre. Only complaint is we were expecting breakfast as per conditions. No bread, or cereal in the room. We requested some as we went out, but arriving back later that night still nothing.
Stayed 1 night in Nov 2023
Response from suzi on 23 Nov 2023
I apologise about the bread i asked a staff member to get some bread for you before i went home. I dont know why it wasnt done. but will be speaking to that person. apologies again

6/10 Okay

Fiona

Business traveller
Liked: Amenities
Nice basic room in handy location, but could hear loud Wednesday night karaoke until 1, and was woken by (false) smoke alarm 6:15 Friday morning!
Stayed 2 nights in Nov 2023
Response from suzi on 18 Nov 2023
Thankyou for staying at the Glasgow

4/10 Poor

leanne

Liked: Cleanliness, staff & service
Disliked: Property conditions & facilities
Stayed 1 night in Nov 2023
Response from suzi on 18 Nov 2023
Thankyou for staying at the Glasgow

6/10 Okay

Dmytro

Travelled with partner
Liked: Cleanliness, staff & service, amenities
Well, you get what you pay for. But I still prefer spend money on restaurants than pay for hotel to just sleep. That’s why we choose cheaper hotel. Room was clean but at general just old. Stairs outside of our room was painted at that time so that smell from painting was very strong. Plus as many other people mentioned was noisy.
Stayed 2 nights in Nov 2023
Response from suzi on 11 Nov 2023
Yes you do get what you pay for and we do state that we are a pub with budget motel rooms in the heart of the city

10/10 Excellent

Patrick

Stayed 1 night in Nov 2023
Response from suzi on 11 Nov 2023
Thankyou for staying at the Glasgow

6/10 Okay

Raymond

Stayed 1 night in Oct 2023
Response from suzi on 25 Oct 2023
Thankyou for staying at the Glasgow

6/10 Okay

Lloyds

Stayed 3 nights in Sep 2023
Response from suzi on 7 Nov 2023
Thankyou for staying at the Glasgow

6/10 Okay

Sandy

Travelled with group
Liked: Cleanliness
Disliked: Property conditions & facilities
The property was clean but was in need of some repairs. The bathroom door didn’t slide shut and the tap wasn’t seated properly in the sink.
Stayed 2 nights in Sep 2023
Response from suzi on 20 Sept 2023
Thankyou for staying at the Glasgow

4/10 Poor

Roslyn

Travelled with partner
Liked: Cleanliness, staff & service, property conditions & facilities
It was clean comfy bed & hot shower staff were very nice & helpful great location but very noisy traffic & music
Stayed 1 night in Aug 2023
Response from suzi on 30 Aug 2023
Thankyou

10/10 Excellent

Travis, los angeles

Travelled with partner
Liked: Cleanliness, staff & service, amenities
Excellent budget hotel! Despite being over a bar our room was very quiet and there was a great balcony to overlook the street below.
Stayed 2 nights in Aug 2023
Response from suzi on 23 Aug 2023
Thank you so much we appreciate your positive feedback

8/10 Good

alan

Business traveller
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 1 night in Jul 2023
Response from suzi on 12 Jul 2023
Thankyou for staying at the Glasgow

10/10 Excellent

Wendy

Liked: Staff & service, property conditions & facilities
Stayed 1 night in Jul 2023
Response from suzi on 7 Jul 2023
Thankyou so much for staying at the Glasgow

10/10 Excellent

Steven

Liked: Cleanliness, staff & service, property conditions & facilities
Convient
Stayed 1 night in Jun 2023
Response from suzi on 1 Jul 2023
Thankyou for staying at the Glasgow

10/10 Excellent

Paul

Travelled with partner
Liked: Cleanliness, staff & service, property conditions & facilities
Everything was great .. staff were pleasant and very helpfull....cant wait to come back again 😁😁
Stayed 3 nights in Apr 2023
Response from suzi on 22 Jun 2023
Thankyou for staying with us at the Glasgow

10/10 Excellent

Julie

Liked: Cleanliness, staff & service, property conditions & facilities
Great location, clean room and friendly staff..
Stayed 1 night in Jun 2023
Response from suzi on 21 Jun 2023
Thankyou so much

4/10 Poor

Nitin

Travelled with family
Liked: Cleanliness, staff & service
Disliked: Property conditions & facilities
Can't recommend it to anyone. No phone in room, no proper door between bedroom and bathroom. It's a sliding door like closets door without locks. This hotel is with Pub and bar. Music from downstairs was very loud because of pub. Never ever recommend it to anyone
Stayed 7 nights in Jun 2023
Response from suzi on 21 Jun 2023
We clearly advertise we are a hotel motel with affordable budget rooms being so close to Darling harbour.

8/10 Good

AL

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 2 nights in Jun 2023
Response from suzi on 14 Jun 2023
Thankyou for staying at the Glasgow

10/10 Excellent

Diana

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 2 nights in Apr 2023
Response from suzi on 5 May 2023
Thankyou so much

8/10 Good

Wendy

Stayed 1 night in Apr 2023
Response from SuziM on 15 Apr 2023
Thankyou for staying at the Glasgow

6/10 Okay

Paul

Travelled with partner
Liked: Staff & service
Great food very pleasant staff Rooms have broken & missing handle & chain lock on doors & cupboards Lots of music noise from downstairs to 1am & road noise Would not recommend to stay ok if your on a tight budget though.
Stayed 1 night in Mar 2023
Response from SuziM on 4 Apr 2023
Thankyou for staying at the Glasgow

4/10 Poor

GALINA

Travelled with partner
Disliked: Staff & service, property conditions & facilities
The location was good, the staff was rude, room was dirty
Stayed 3 nights in Mar 2023
Response from suzi on 13 Apr 2023
we have not responded due to the way we were rudely spoken to and abused by this guest

6/10 Okay

Andrew

Travelled with partner
As expected.
Stayed 1 night in Feb 2023
Response from suzi on 23 Feb 2023
THANKYOU FOR STAYING AT THE GLASGOW

10/10 Excellent

Steven

Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Accommodation good, would stay again
Stayed 1 night in Feb 2023
Response from suzi on 22 Feb 2023
Thankyou for staying with us at the glasgow

8/10 Good

Nick

Business traveller
Liked: Cleanliness, staff & service, amenities
Friendly staff. Nice room and breakfast available.
Stayed 1 night in Feb 2023
Response from suzi on 22 Feb 2023
Thankyou for staying with us at the Glasgow

10/10 Excellent

Ming

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Stayed 2 nights in Feb 2023
Response from suzi on 14 Mar 2023
Thankyou so much for your positive feedback & for staying with us at the Glasgow

10/10 Excellent

Ben

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Nice little pub. Friendly staff & patrons
Stayed 1 night in Feb 2023
Response from Suzi on 20 Feb 2023
Thankyou so much

8/10 Good

Boyd

Business traveller
Liked: Staff & service
Pub accommodation. Simple but nice
Stayed 1 night in Feb 2023
Response from suzi on 16 Feb 2023
Thankyou for staying at the Glasgow

10/10 Excellent

Fumiko

Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Good thing - light breakfast we can have there in accommodation and start sightseeing,
Stayed 3 nights in Feb 2023
Response from suzi on 12 Feb 2023
Thankyou so much

10/10 Excellent

Angela Craig

Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Lovely place to stay.
Response from suzi on 20 Jan 2023
Thankyou for staying with us at the Glasgow

8/10 Good

michael

Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
good friedly property
Response from suzi on 30 Dec 2022
Thankyou

2/10 Terrible

Wilson

Stayed 1 night in Dec 2022
Response from suzi on 28 Dec 2023
Thankyou

6/10 Okay

jeff

Liked: Staff & service
Disliked: Amenities, property conditions & facilities
Response from suzi on 28 Dec 2023
Thankyou

8/10 Good

Nickolas

Stayed 3 nights in Nov 2022
Response from suzi on 28 Dec 2023
Thankyou

10/10 Excellent

Nicole

Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Nice to have an old pub feel in the big city!
Stayed 1 night in Oct 2022
Response from Suzi on 30 Oct 2022
Thankyou for staying with us at the glasgow

2/10 Terrible

Amy

Stayed 1 night in Oct 2022

6/10 Okay

Beom Seok

Stayed 1 night in Sep 2022
Response from su on 6 Oct 2022
we are in the middle of major roof repairs due to storm damage then we are redoing all our rooms