Ratings based on 1,902 Verified Reviews

4.1 out of 5
75% of guests recommend
4.2 Room cleanliness
4.0 Service & staff
3.9 Room comfort
3.8 Hotel condition
Expedia Verified Reviews
4 out of 5
Recommended
for Everyone
by A verified traveller from Canberra

Good hotel close to airport

Posted 19-Sep-2017
Good standard hotel 10 minutes from the airport. Convenient for meetings
3 out of 5
Recommended
for Everyone
by A verified traveller

descent hotel

Posted 03-Sep-2017
Location: convenient location.
was a pleasant stay. cooperative staffs made it more comfortable.
Comment from Hotel Management
18-Sep-2017 by Mercure Sydney International Airport, Hotel Management
Dear Guest, Thank you for providing us the valuable feedback. We are pleased to know that you enjoyed your stay with us and you found the location of the hotel very convenient and accessible. We are also pleased to know that our friendly staff were able to accommodate your needs. Thank you for choosing to stay with us and we look forward to welcoming you back in the near future. Kind regards, Lorraine Mercuri General Manager
4 out of 5
Recommended
for Families
by A verified traveller

Posted 24-Aug-2017
Pros: Staff
Nothing but great!. Had a really pleasant stay. Great room and easily among the most helpful staff I've ever met
Comment from Hotel Management
29-Aug-2017 by Mercure Sydney International Airport, Hotel Management
Dear Guest, Many thanks for the valuable feedback. We are pleased to know that you had a comfortable and a relaxing stay and that our friendly staff were able to accommodate your needs. Once again thank you for choosing to stay with us and we look forward to welcoming you back in the near future. Kind regards, Lorraine Mercuri General Manager
3 out of 5
by A verified traveller from melbourne

Posted 24-Aug-2017
The hotel was a bit old and ceiling need some repairs work. The room is clean but the bathroom need some renovations.
Comment from Hotel Management
29-Aug-2017 by Mercure Sydney International Airport, Hotel Management
Dear Nat, Many thanks for the feedback. We apologise for the less than satisfactory experience with us. We do have some rooms that are not refurbished at the moment but are scheduled to go overhaul by the end of this year and will receive a complete renovation and refurbishment to match our modern décor. We are sad to hear that your stay was less than satisfactory, however we do hope to welcome you back to the Mercure Sydney International Airport in the near future to showcase all we have to offer. Kind Regards, Lorraine Mercuri, General Manager
2 out of 5
by A verified traveller from Perth, Western Australia

Hotel close to International Hotel

Posted 27-Jul-2017
Pros: Lobby and bar. Restaurant looked nice. Bed was comfortable.
Cons: Rooms need updating and sound proofing.
Location: Short car ride from International Airport a bit longer to Domestic. Only staying overnight so didn't leave the hotel
We had an overnight stay after arriving from Honolulu and leaving for Perth the next day. Lobby in hotel was nice. Great looking bar and restaurant. Staff at check in were great and apologised for the wait not that it was that long. Bar staff and food were okay and prices were really affordable. But that's where it stopped. Room was a huge disappointment for the price. Dirty marks and huge chips out of the walls all down the halls. Walked into room and it looked tired and old. Wood everywhere that is faded and so old. Shower over the bathtub that was old and mouldy with a old dirty looking slip mat in the tub. Door inside the bathroom has paint peeling off at the bottom I gather from the steam in bathroom. Looked like a new toilet and vanity was large. Walls were paper thin could hear everything that was being said in the interconnecting room and every time someone either flushed a toilet or had a shower. When we arrived I had my name on the TV but it was Mr and my name and not Ms. Not the personal touch that you expect. When using the TV it was so crackily, picture was terrible must have been from interference so we just turned it off. Would not stay here again.
Comment from Hotel Management
31-Jul-2017 by Mercure Sydney International Airport, Hotel Management
Dear Jane, Many thanks for the feedback. We sincerely apologise for the inconvenience caused during your stay. We do have some rooms that are un refurbished at the moment but are scheduled to go under an overhaul by the end of this year. Notwithstanding this we were concerned about your specific reports and whilst there room remains un-refurbished, we have remedied the issues you have raised to the best of our ability. We also apologise for the noise from the TV unit, please know we are following up with our engineering team to ensure the unit is fixed on a priority basis. Once again thank you for taking time to provide this valuable feedback, we will definitely take your feedback on board and investigate areas we can make improvements. We are sad to hear that your stay was less than satisfactory, however we do hope to welcome you back to the Mercure Sydney International Airport in the near future to showcase all we have to offer. Kind Regards, Lorraine Mercuri, General Manager
4 out of 5
by A verified traveller from New Zealand

Close to the airport

Posted 25-Jul-2017
Pros: Location to the airport
Good location hotel where you can catch the shuttle to the airport. Friendly staff and nice amenities. Option of inroom dining, not the best but if your hungry will satisfy. This hotel allows you to choose what pillow you want! For a good night sleep. Often stay here and will again.
Comment from Hotel Management
28-Jul-2017 by Mercure Sydney International Airport, Hotel Management
Dear Guest, Thank for providing the valuable feedback. We are happy to know that you had acomfortable and uninterupted stay and that you found the loaction of the hotel very convenient and accessible. Thank you for choosing to stay with us and we look forward to welcoming you back in the near futrure. Kind regards, Lorraine Mercuri General Manager
5 out of 5
Recommended
for Everyone
by A verified traveller from Hamilton, NZ

Close to airport and train station

Posted 25-Jul-2017
A great place to stay if you are on a short stop over in Sydney. The hotel offers a $7 shuttle to and from the airport which is fantastic! The Wolli Creek train station is 10minute walk away which goes to the straight into the city.
Comment from Hotel Management
28-Jul-2017 by Mercure Sydney International Airport, Hotel Management
Dear Stacey, Many thanks for your feedback. We are pleased to know that you had a comfortable stay and that you found the location of the hotel very convenient and accessible. Thank you for choosing to stay with us and we look forward to welcoming you back in the near future. Kind regards, Lorraine Mercuri General Manager
5 out of 5
Recommended
for Everyone
by A verified traveller

I like the Mecure its location to Airport is good.

Posted 19-Jul-2017
Pros: Friendly staff
The staff are very helpful and I enjoyed my stay. I have used this hotel before.
Comment from Hotel Management
21-Jul-2017 by Mercure Sydney International Airport, Hotel Management
Dear Guest, Thank you for providing this valuable feedback. We are pleased to know that you had a comfortable and relaxing stay and our friendly staff were able to accommodate your needs. We are also happy to know that you found the location of the hotel very convenient and accessible. Once again thank you for choosing to stay with us and we look forward to welcoming you back in the near future. Kind regards, Lorraine Mercuri General Manager.
2 out of 5
by A verified traveller from Berry

Facility getting very tired

Posted 14-Jul-2017
Pros: Staff
Cons: Refurbishment
Location: Good for the airport
After having an enjoyable stay here in the past, I was very disappointed this visit to find that my room was in need of a lot of repairs. It just looked worn out.
Comment from Hotel Management
21-Jul-2017 by Mercure Sydney International Airport, Hotel Management
Dear Paul, Thank you for the valuable feedback. We sincerely apologise that the Hotel’s room did not meet your expectations. We do have some rooms that are not refurbished at the moment but are scheduled to go under an overhaul this year. We are sad to hear that your stay was less than satisfactory, however we do hope to welcome you back to the Mercure Sydney International Airport in the near future to showcase all we have to offer. Kind Regards, Lorraine Mercuri, General Manager
5 out of 5
Recommended
for Everyone
by A verified traveller

Close to airport

Posted 03-Jul-2017
Was a quick stay but the staff were great...we had a comfortable sleep and facilities were fine
Comment from Hotel Management
11-Jul-2017 by Mercure Sydney International Airport, Hotel Management
Dear Guest, Thank you for the valuable feedback. We are pleased to know that you had a comfortable and a relaxing stay and our friendly staff were able to accommodate all your needs. Once again thank you for choosing to stay with us and we look forward to welcoming you back in the near future. Kind regards, Lorraine Mercuri General Manager