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Reviews of Holiday Inn Philadelphia South - Swedesboro, an IHG Hotel

3 out of 5
Holiday Inn Philadelphia South - Swedesboro, an IHG Hotel
1 Pureland Dr, Swedesboro, NJ

Reviews

8.2

Very good

Rating 10 - Excellent. 225 out of 567 reviews" "
Rating 8 - Good. 210 out of 567 reviews" "
Rating 6 - Okay. 73 out of 567 reviews" "
Rating 4 - Poor. 42 out of 567 reviews" "
Rating 2 - Terrible. 17 out of 567 reviews" "

8.4/10

Cleanliness

8.8/10

Staff & service

8.0/10

Amenities

8.0/10

Property conditions & facilities

8.2/10

Eco-friendliness

Reviews

6/10 Okay

Nancy

Travelled with family
Liked: Cleanliness
Door key did not work twice so then was given another room that housekeeping was still working on (this was at 4:15 and check-in was at 3:00), then had to go back to the front desk a third time with our luggage and was given a 3rd room which finally worked. No comp for the trouble, not even a $5 credit at the bar. But overall the stay was fine, beds comfortable, just the building is old and it shows.
Stayed 1 night in Apr 2024
Response from Hotel Management on 8 Apr 2024
Thank you for taking the time to let us know of your stay and for bringing these matters to our attention. We are committed to addressing this issue and want to let you know that this will be corrected. We value you as a guest and appreciate you bringing these concerns to us. We hope that you will stay with us the next time you are in the area to show you this is not typical of our hotel.

10/10 Excellent

Ivy, Raleigh

Liked: Cleanliness, staff & service, property conditions & facilities
Great price!
Stayed 1 night in Mar 2024
Response from Krista Soucy, General Manager on 28 Mar 2024
Thank you Ivy for staying with the Holiday Inn Philadelphia South-Swedesboro. We are very pleased that you enjoyed your stay and hope to see you again next time you’re in the area!

10/10 Excellent

Sandra

Travelled with group
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Perfect place to stay while at a horse show
Stayed 1 night in Mar 2024
Response from Krista Soucy, General Manager on 25 Mar 2024
Thank you Sandra for staying with the Holiday Inn Philadelphia South-Swedesboro. We are very pleased that you enjoyed your stay and hope to see you again next time you’re in the area!

10/10 Excellent

Douglas

Travelled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Clean and quiet. Updated rooms. Broken elevators
Stayed 3 nights in Mar 2024
Response from Krista Soucy, General Manager on 19 Mar 2024
Thank you Douglas for staying with the Holiday Inn Philadelphia South-Swedesboro. We are very pleased that you enjoyed your stay. I did want to let you know that we are having the elevator worked on today! We hope to see you again next time you’re in the area!

4/10 Poor

Ianela

Travelled with partner
Disliked: Cleanliness, property conditions & facilities
This place looks like it hasn’t been taken care off in a while
Stayed 1 night in Jan 2024
Response from Hotel Management on 10 Jan 2024
Thank you Lanela for expressing your concerns to us. Please accept our heartfelt apology for you unsatisfactory experience. Your comments will help us as we work to improve the value we offer our guests. We appreciate you reaching out and wish you safe and pleasant journeys.

10/10 Excellent

dennis

Stayed 1 night in Dec 2023
Response from Hotel Management on 10 Jan 2024
Thank you Dennis for staying with the Holiday Inn Philadelphia South-Swedesboro. We are very pleased that you enjoyed your stay and hope to see you again next time you’re in the area!

10/10 Excellent

Cathy

Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Very nice facility. Rooms comfortable and in excellent conndition.
Stayed 1 night in Dec 2023
Response from Hotel Management on 26 Feb 2024
Thank you Cathy for staying with the Holiday Inn Philadelphia South-Swedesboro. We are very pleased that you enjoyed your stay and hope to see you again next time you’re in the area!

6/10 Okay

Juan

Stayed 1 night in Dec 2023
Response from Hotel Management on 20 Dec 2023
Thank you for staying with the Holiday Inn Philadelphia South-Swedesboro. We hope to see you again next time you’re in the area!

6/10 Okay

Ted

Travelled with family and small children

10/10 Excellent

Ausilio

Travelled with pets, Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Conveniently located near I 95
Stayed 1 night in Nov 2023
Response from Krista Soucy, General Manager on 21 Nov 2023
Thank you Ausilio for staying with the Holiday Inn Philadelphia South-Swedesboro. We are very pleased that you enjoyed your stay and hope to see you again next time you’re in the area!

6/10 Okay

Wilfredo

Liked: Staff & service, amenities, property conditions & facilities
Disliked: Cleanliness
There were roaches on the hallways and in our bedroom. Will not stay at this Holiday Agaim.
Response from Hotel Management on 20 Nov 2023
Thank you for taking the time to let us know of your stay and for bringing these matters to our attention. We are committed to addressing this issue and want to let you know that this will be corrected. We value you as a guest and appreciate you bringing these concerns to us. We hope that you will stay with us the next time you are in the area to show you this is not typical of our hotel.

10/10 Excellent

Andrea

Travelled with family
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 2 nights in Nov 2023
Response from Krista Soucy, General Manager on 10 Nov 2023
Thank you Andrea for your comments and staying with us at the Holiday Inn Philadelphia South Swedesboro. I am glad that you enjoyed your stay with us and appreciated the hospitality of our staff! We look forward to welcoming you back again in the future!

10/10 Excellent

Jhasmidah

Travelled with group
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Outstanding experience
Stayed 1 night in Nov 2023
Response from Krista Soucy, General Manager on 8 Nov 2023
Thank you Jhasmidah for your comments and staying with us at the Holiday Inn Philadelphia South Swedesboro. I am glad that you enjoyed your stay with us and appreciated the hospitality of our staff! We look forward to welcoming you back again in the future!

8/10 Good

Diana

Liked: Staff & service
The air-condition load no sleep and had roaches
Stayed 2 nights in Nov 2023
Response from Hotel Management on 7 Nov 2023
Thank you Diana for taking the time to let us know of your stay and for bringing these matters to our attention. We are committed to addressing this issue and want to let you know that this will be corrected. We value you as a guest and appreciate you bringing these concerns to us. We hope that you will stay with us the next time you are in the area to show you this is not typical of our hotel.

10/10 Excellent

Suzanne

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 5 nights in Oct 2023
Response from Hotel Management on 7 Nov 2023
Thank you Suzanne for staying with the Holiday Inn Philadelphia South-Swedesboro. We are very pleased that you enjoyed your stay and hope to see you again next time you’re in the area!

6/10 Okay

Todd

Travelled with partner
Liked: Staff & service
Disliked: Property conditions & facilities
Room was not all that clean. ceiling had large stain, toilet tank cover was broke in two and taped together. I am 6 foot, so is shower head. Room service , no daily? Frige looked like it fell out window, clean but all beat up.
Stayed 2 nights in Sep 2023
Response from Hotel Management on 7 Nov 2023
Thank you Todd for taking the time to let us know of your stay and for bringing these matters to our attention. We are committed to addressing this issue and want to let you know that this will be corrected. We value you as a guest and appreciate you bringing these concerns to us. We hope that you will stay with us the next time you are in the area to show you this is not typical of our hotel.

4/10 Poor

Christina

Disliked: Cleanliness, property conditions & facilities
Water stains on ceiling, musty smelling, TV reception was grainy and there was a lot of noise from event. Doorway and parking lot was always filled with a lot people smoking.
Stayed 3 nights in Oct 2023
Response from Krista Soucy, General Manager on 9 Oct 2023
Thank you Christina for taking the time to let us know of your stay and for bringing these matters to our attention. We are committed to addressing this issue and want to let you know that this will be corrected. We value you as a guest and appreciate you bringing these concerns to us. We hope that you will stay with us the next time you are in the area to show you this is not typical of our hotel.

8/10 Good

Karen

Stayed 1 night in Oct 2023
Response from Hotel Management on 7 Nov 2023
Thank you Karen for staying with the Holiday Inn Philadelphia South-Swedesboro. We are very pleased that you enjoyed your stay and hope to see you again next time you’re in the area!

10/10 Excellent

Shane

Travelled with family
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 1 night in Oct 2023
Response from Krista Soucy, General Manager on 9 Oct 2023
Thank you Shane for the outstanding rating of your recent stay at the Holiday Inn Philadelphia South Swedesboro. It’s wonderful to know our lovely accommodations exceeded your expectations. Our goal is 100% satisfaction for our guests, and we’re glad we achieved this with you. It would be our pleasure to see you again soon.

10/10 Excellent

Caroline

Travelled with family and small children
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Nice hotel! Would stay again if we need to
Stayed 1 night in Sep 2023
Response from Krista Soucy, General Manager on 4 Oct 2023
Thank you Caroline for the outstanding rating of your recent stay at the Holiday Inn Philadelphia South Swedesboro. It’s wonderful to know our lovely accommodations exceeded your expectations. Our goal is 100% satisfaction for our guests, and we’re glad we achieved this with you. It would be our pleasure to see you again soon.

10/10 Excellent

Matthew

Travelled with family
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 4 nights in Sep 2023
Response from Krista Soucy, General Manager on 27 Sept 2023
Thank you Matthew for staying with the Holiday Inn Philadelphia South-Swedesboro. We are very pleased that you enjoyed your stay and hope to see you again next time you’re in the area!

10/10 Excellent

Julie

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Nice and quiet, beautiful lobby, nice bar and restaurant.
Stayed 1 night in Sep 2023
Response from Krista Soucy, General Manager on 25 Sept 2023
Thank you Julie for staying with the Holiday Inn Philadelphia South-Swedesboro. We are very pleased that you enjoyed your stay and hope to see you again next time you’re in the area!

4/10 Poor

Kristina

Disliked: Property conditions & facilities
The smell in my room and the ballrooms was horrible and the gnats for the wedding room were out of control. Changed rooms and it still smelled so bad. Was there for a wedding but would def never recommend
Stayed 2 nights in Sep 2023
Response from Krista Soucy, General Manager on 25 Sept 2023
Thank you for taking the time to let us know of your stay and for bringing these matters to our attention. We are committed to addressing this issue and want to let you know that this will be corrected. We value you as a guest and appreciate you bringing these concerns to us. We hope that you will stay with us the next time you are in the area to show you this is not typical of our hotel.

8/10 Good

Jennifer

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 1 night in Sep 2023
Response from Krista Soucy, General Manager on 14 Sept 2023
Thank you Jennifer for staying with the Holiday Inn Philadelphia South-Swedesboro. We are very pleased that you enjoyed your stay and hope to see you again next time you’re in the area!

10/10 Excellent

Jason

Travelled with family
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 3 nights in Sep 2023
Response from Krista Soucy, General Manager on 6 Sept 2023
Thank you Jason for staying with the Holiday Inn Philadelphia South-Swedesboro. We are very pleased that you enjoyed your stay and hope to see you again next time you’re in the area!

10/10 Excellent

Sara

Travelled with family and small children
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Very nice, clean, spacious and great customer service! Entrance was grand and very spacious.
Stayed 1 night in Aug 2023
Response from Krista Soucy, General Manager on 1 Sept 2023
Thank you Sara for your comments and staying with us at the Holiday Inn Philadelphia South Swedesboro. I am glad that you enjoyed your stay with us and appreciated the hospitality of our staff! We look forward to welcoming you back again in the future!

10/10 Excellent

Herson

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Nice hotel.
Stayed 1 night in Aug 2023
Response from Krista Soucy, General Manager on 31 Aug 2023
Thank you Herson for the outstanding rating of your recent stay at the Holiday Inn Philadelphia South Swedesboro. It’s wonderful to know our lovely accommodations exceeded your expectations. Our goal is 100% satisfaction for our guests, and we’re glad we achieved this with you. It would be our pleasure to see you again soon.

10/10 Excellent

Kathleen

Liked: Cleanliness, staff & service, room comfort
Stayed 1 night in Aug 2023
Response from Krista Soucy, General Manager on 31 Aug 2023
Thank you Kathleen for staying with us at the Holiday Inn Philadelphia South Swedesboro. I am glad that you enjoyed your stay with us! We look forward to welcoming you back again in the future!

8/10 Good

Robert

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Convenient location and good price .
Stayed 1 night in Aug 2023
Response from Krista Soucy, General Manager on 30 Aug 2023
Thank you Robert for staying with the Holiday Inn Philadelphia South-Swedesboro. We are very pleased that you enjoyed your stay and hope to see you again next time you’re in the area!

10/10 Excellent

Domingo, Union

Liked: Cleanliness, staff & service, property conditions & facilities
Clean, quite, good location
Stayed 1 night in Aug 2023
Response from Krista Soucy, General Manager on 28 Aug 2023
Thank you Domingo for the outstanding rating of your recent stay at the Holiday Inn Philadelphia South Swedesboro. It’s wonderful to know our lovely accommodations exceeded your expectations. Our goal is 100% satisfaction for our guests, and we’re glad we achieved this with you. It would be our pleasure to see you again soon.

10/10 Excellent

Tracy, Oxford

Liked: Cleanliness, staff & service, property conditions & facilities
Good
Stayed 2 nights in Aug 2023
Response from Krista Soucy, General Manager on 21 Aug 2023
Thank you Tracy for staying with the Holiday Inn Philadelphia South-Swedesboro. We are very pleased that you enjoyed your stay and hope to see you again next time you’re in the area!

6/10 Okay

Chalana

Travelled with partner
Decent property, a bit overpriced tho.. and the extra money for breakfast only applies to the weekends when weekend rates are already higher is an issue for me
Stayed 1 night in Aug 2023
Response from Krista Soucy, General Manager on 14 Aug 2023
Thank you Chalana for staying with the Holiday Inn Philadelphia South-Swedesboro. We are very pleased that you enjoyed your stay.While I also understand your concerns about breakfast, we are a full-service Holiday Inn and breakfast is offered at an additional cost. Should this not suffice, our friendly team can always make local eatery suggestions. We appreciate your understanding, and we look forward to welcoming you back the next time you are in the area.

8/10 Good

Gregg, Stella

Liked: Cleanliness, staff & service, property conditions & facilities
A
Stayed 1 night in Aug 2023
Response from Krista Soucy, General Manager on 14 Aug 2023
Thank you Gregg for staying with the Holiday Inn Philadelphia South-Swedesboro. We are very pleased that you enjoyed your stay and hope to see you again next time you’re in the area!

8/10 Good

JAMES

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 1 night in Aug 2023
Response from Krista Soucy, General Manager on 14 Aug 2023
Thank you James for staying with the Holiday Inn Philadelphia South-Swedesboro. We are very pleased that you enjoyed your stay and hope to see you again next time you’re in the area!

6/10 Okay

Elizabeth

Travelled with family
Liked: Cleanliness, staff & service
We had a room on the first floor and the hall was like a sauna and our room felt damp. The bar was to be open until midnight, but it was closed when we came in at 10:30.
Stayed 1 night in Jul 2023
Response from Krista Soucy, General Manager on 31 Jul 2023
Thank you Elizabeth for taking the time to let us know of your stay and for bringing these matters to our attention. We are committed to addressing this issue and want to let you know that this will be corrected. We value you as a guest and appreciate you bringing these concerns to us. We hope that you will stay with us the next time you are in the area to show you this is not typical of our hotel.

10/10 Excellent

Monya

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 1 night in Jul 2023
Response from Krista Soucy, General Manager on 31 Jul 2023
Thank you Monya for staying with the Holiday Inn Philadelphia South-Swedesboro. We are very pleased that you enjoyed your stay and hope to see you again next time you’re in the area!

8/10 Good

Mark

Stayed 1 night in Jul 2023
Response from Krista Soucy, General Manager on 25 Jul 2023
Thank you Mark for staying with the Holiday Inn Philadelphia South-Swedesboro. We are very pleased that you enjoyed your stay and hope to see you again next time you’re in the area!

10/10 Excellent

Diana

Stayed 2 nights in Jul 2023
Response from Krista Soucy, General Manager on 25 Jul 2023
Thank you Diana for staying with the Holiday Inn Philadelphia South-Swedesboro. We are very pleased that you enjoyed your stay and hope to see you again next time you’re in the area!

10/10 Excellent

Jeff

Stayed 2 nights in Jul 2023
Response from Krista Soucy, General Manager on 25 Jul 2023
Thank you Jeff for staying with the Holiday Inn Philadelphia South-Swedesboro. We are very pleased that you enjoyed your stay and hope to see you again next time you’re in the area!

10/10 Excellent

Samuel

Stayed 5 nights in Jul 2023
Response from Krista Soucy, General Manager on 14 Aug 2023
Thank you Samuel for staying with the Holiday Inn Philadelphia South-Swedesboro. We are very pleased that you enjoyed your stay and hope to see you again next time you’re in the area!

10/10 Excellent

Rhonda

Liked: Cleanliness, staff & service, property conditions & facilities
Location
Stayed 1 night in Jul 2023
Response from Krista Soucy, General Manager on 17 Jul 2023
Thank you Rhonda for staying with the Holiday Inn Philadelphia South-Swedesboro. We are very pleased that you enjoyed your stay and hope to see you again next time you’re in the area!

10/10 Excellent

Herson

Stayed 1 night in Jul 2023
Response from Krista Soucy, General Manager on 14 Aug 2023
Thank you Herson for staying with the Holiday Inn Philadelphia South-Swedesboro. We are very pleased that you enjoyed your stay and hope to see you again next time you’re in the area!

8/10 Good

Roberto

Stayed 1 night in Jul 2023
Response from Krista Soucy, General Manager on 14 Aug 2023
Thank you Roberto for staying with the Holiday Inn Philadelphia South-Swedesboro. We are very pleased that you enjoyed your stay and hope to see you again next time you’re in the area!

8/10 Good

Jennifer

Stayed 1 night in Jul 2023
Response from Krista Soucy, General Manager on 10 Jul 2023
Thank you Jennifer for staying with the Holiday Inn Philadelphia South-Swedesboro. We are very pleased that you enjoyed your stay and hope to see you again next time you’re in the area!

4/10 Poor

Sylvain

Travelled with family
Liked: Staff & service
Disliked: Cleanliness, property conditions & facilities
1st room, toilet not flushing (quickly fixed by staff). Extremely noisy as room facing busy highway. 2nd room, quiet but runned down, hanging wallpaper, suspect traces on tb screen, but quiet overall.
Stayed 1 night in Jul 2023
Response from Krista Soucy, General Manager on 10 Jul 2023
Thank you Sylvain for taking the time to let us know of your stay and for bringing these matters to our attention. We are committed to addressing this issue and want to let you know that this will be corrected. We value you as a guest and appreciate you bringing these concerns to us. We hope that you will stay with us the next time you are in the area to show you this is not typical of our hotel.

8/10 Good

Marleyn

Stayed 4 nights in Jun 2023
Response from Krista Soucy, General Manager on 5 Jul 2023
Thank you Marleyn for staying with the Holiday Inn Philadelphia South-Swedesboro. We are very pleased that you enjoyed your stay and hope to see you again next time you’re in the area!

10/10 Excellent

Hrvoje

Stayed 2 nights in Jun 2023
Response from Krista Soucy, General Manager on 26 Jun 2023
Thank you Hrvoje for staying with the Holiday Inn Philadelphia South-Swedesboro. We are very pleased that you enjoyed your stay and hope to see you again next time you’re in the area!

4/10 Poor

Ryan

Business traveller
Disliked: Cleanliness, property conditions & facilities
The property is extremely dated- desperately needs an update
Stayed 1 night in Jun 2023
Response from Krista Soucy, General Manager on 22 Jun 2023
Thank you Ryan for expressing your concerns to us. Please accept our heartfelt apology for you unsatisfactory experience. Your comments will help us as we work to improve the value we offer our guests. We appreciate you reaching out and wish you safe and pleasant journeys.

10/10 Excellent

Shannon

Travelled with family and small children
Liked: Cleanliness, staff & service, property conditions & facilities
I enjoyed the buffet breakfast
Stayed 1 night in Jun 2023
Response from Krista Soucy, General Manager on 21 Jun 2023
Thank you Shannon for your comments and staying with us at the Holiday Inn Philadelphia South Swedesboro. I am glad that you enjoyed your stay with us and loved our breakfast buffet! We look forward to welcoming you back again in the future!

10/10 Excellent

Robert

Liked: Cleanliness, staff & service, property conditions & facilities
Right off highway but tucked away. Close to Wawa which hello who doesn’t like Wawa. Quiet hotel.
Stayed 6 nights in Jun 2023
Response from Krista Soucy, General Manager on 20 Jun 2023
Thank you Robert for your comments and staying with us at the Holiday Inn Philadelphia South Swedesboro. I am glad that you enjoyed your stay with us and appreciated the hospitality of our staff! We look forward to welcoming you back again in the future!