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Rating 10 - Excellent. 53 out of 205 reviews" "
10 - Excellent
53
Rating 8 - Good. 97 out of 205 reviews" "
8 - Good
97
Rating 6 - Okay. 39 out of 205 reviews" "
6 - Okay
39
Rating 4 - Poor. 11 out of 205 reviews" "
4 - Poor
11
Rating 2 - Terrible. 5 out of 205 reviews" "
2 - Terrible
5
8.2/10
Cleanliness
8.6/10
Staff & service
8.0/10
Amenities
7.2/10
Property conditions & facilities
7.2/10
Eco-friendliness
Reviews
8/10 Good
Simon, Dumfries
Business traveller
11 Jan 2024
Liked: Cleanliness, staff & service, amenities
Very friendly welcome, tired room, basic & clean. Very good food at dinner & breakfast, good sleep, poor shower. All staff were very friendly & helpful.
Hotel room was poor. Bed was hard and the pillows were cheap with no support for sleeping. Shower with very low water pressure. The shower stand which was attached to wall fell off. Mould was around shower tray. Also no toilet brush. We could not sleep in room not just because of the bed. It was far to hot in room and couldn't turn the radiator down. Managed to force window open but the view was where they washed linen. Also staff were standing next to outside window smoking so obviously the smell of cigarettes came into our room. Will not be recommending thus hotel to our friends. Hotel manager did however not charge us for the night we were there.
Staff very hardworking and helpful.
Lovely welcoming staff. Nice food. Clean room. Plenty of parking. Middle of town, but quiet
Robert
Stayed 2 nights in Sep 2023
6/10 Okay
Nicola
24 Sept 2023
Nicola
Stayed 1 night in Sep 2023
6/10 Okay
John
Travelled with family
19 Sept 2023
Liked: Cleanliness, staff & service
Disliked: Room comfort
Booked in for 1 night after a day out in Thetford. First impression wasn’t great as car park sign was pointing the opposite direction so had no idea where car park was. I was then having to park up the road in public car park. Hotel is nice and staff very friendly. My issue came when I went into the room. It was so hot. I opened the window which looked onto the road junction and this cooled it slightly. However trying to sleep in a hot room next to a road junction isn’t great. I didn’t have the best nights sleep
Not the greatest hotel we've ever been in but by no means the worst either. Small hints of damp on the walls in our room (top floor) and the wardrobe wasn't the best, but fine apart from that. Staff at breakfast seemingly not always aware of who had ordered their cooked options.
It was OK for an overnight stay as we needed somewhere close to Sandringham for a concert. Good FREE parking. Very nice breakfast with lots of choice.
JULIE
Stayed 1 night in Aug 2023
6/10 Okay
Mrs sarah
Travelled with partner
26 Aug 2023
Liked: Staff & service
Disliked: Property conditions & facilities
The hotel itself is in need of a refurb. But for 1 night away it was acceptable.
There was black mould around the bath and the shower head was clogged up with limescale.
The room itself needed redecorating and a new bathroom.
The bed was nice and big but rock hard so we hardly slept. It was like trying to sleep on the floor. We both had to have painkillers in the morning due to the discomfort. I did point all this out to reception on check out.
On the plus side the breakfast was good.
Mrs sarah
Stayed 1 night in Aug 2023
10/10 Excellent
james
Travelled with family
5 Aug 2023
The hotel was absolutely amazing everything was great
james
Stayed 2 nights in Jul 2023
6/10 Okay
Christine
Travelled with partner
30 Jul 2023
Liked: Cleanliness
The hotel was fine, not impressed when the breakfast, juice always needed refilling, having to make your own toast.
A very comfortable stay with great food and a wide selection of ales, easy parking and access to EV charge points in near by car park.
Mark
Stayed 2 nights in Dec 2022
8/10 Good
Penny
14 May 2023
Liked: Cleanliness, staff & service, amenities
Good place to stay near to my relatives who I was visiting, lovely central place, with lots to see & do
Penny
Stayed 3 nights in May 2023
Response from Sue on 14 May 2023
Thank you so much for your positive feed back most welcome.
6/10 Okay
Verified traveller
24 Apr 2023
Liked: Room comfort
Disliked: Staff & service
The service in the restaurant wasn't great, for dinner or breakfast!
I had a bath and when I emptied it, it all came up the shower and it smelt bad. The overall smell in the bathroom wasnt good either.
Carpets were worn down to the treads on the stairs, bathrooms out of the 1970s, decor and fitting all need renewing. Staff were friendly and helpful.
I expected better from a Best Western hotel.
R
Stayed 1 night in Jun 2022
6/10 Okay
Verified traveller
Travelled with family
29 Jun 2022
Attractive on the outside
This hotel was adequate for our needs, but goes into the category of "tired". It is a traditional inn-style property with a comparatively modern extension attached to the rear. The rooms and bathrooms serve their purpose, but are unappealing and rather shabby.
We stayed two nights for a friends wedding nearby including eating at the hotel for breakfast twice and dinner once.
The staff are friendly and approachable, the room was clean, the location is good and overall we had a really enjoyable stay.