Exterior

Reviews of Suzhou Marriott Hotel

5 out of 5
Suzhou Marriott Hotel
1296 Ganjiang Road West, Gu Su District, Suzhou, Jiangsu

Reviews

9.2

Wonderful

Rating 10 - Excellent. 102 out of 162 reviews" "
Rating 8 - Good. 47 out of 162 reviews" "
Rating 6 - Okay. 12 out of 162 reviews" "
Rating 4 - Poor. 1 out of 162 reviews" "
Rating 2 - Terrible. 0 out of 162 reviews" "

9.4/10

Cleanliness

9.2/10

Staff & service

8.6/10

Amenities

9.2/10

Property conditions & facilities

9.0/10

Eco-friendliness

Reviews

10/10 Excellent

Judson

Travelled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Great stay, great staff, awesome service
Stayed 2 nights in Apr 2024

10/10 Excellent

Anand Kumar, SHANGHAI

Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Jim was very helpful at the hotel. All of them staff were also quite supportive.
Stayed 1 night in Apr 2024

10/10 Excellent

Qihan

Travelled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Stayed 2 nights in Jan 2024

10/10 Excellent

albert

Business traveller, Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Elevator is slow, I waited for 4 times to get down from floor 31. Suggest to choose higher floor so you would be easier to get in
Stayed 2 nights in Nov 2023

6/10 Okay

Xiao

Liked: Staff & service
Breakfast was not good and less choices, which is very important.
Stayed 10 nights in Nov 2023

10/10 Excellent

Verified traveller

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Front desk staffs are very well educated, friendly, and helpful. The house keeper at 36 floor was kind and helpful. Breakfast was great to start a fresh day. Room was clean and cozy. Overall, a wonderful experience at this Marriott. Thank you all!
Stayed 2 nights in Jun 2023

10/10 Excellent

Verified traveller

Business traveller
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 1 night in Feb 2023

10/10 Excellent

song-min

Liked: Property conditions & facilities
Quality hotel for anyone
I enjoyed the stay. Second time booking the hotel. Will return. The food in the restaurant and room service was very good, though on the expensive side. Staff are all very professional.
Stayed 1 night in Jan 2023

8/10 Good

Tony

Stayed 2 nights in Dec 2021

10/10 Excellent

Allen

Business traveller
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 3 nights in Jun 2021
Response from Marcom Team on 21 Jun 2021
尊敬的贵宾,您好!感谢您百忙之中抽出时间对我们进行的反馈,谢谢您的满分好评。客人的满意一定是我们最大的追求,酒店令您满意的经历也欢迎您分享和推荐给更多的朋友哦。有意见或建议也欢迎及时反馈给到我们,以敦促我们向着更优秀的方向努力。酒店离地铁一号线10分钟步行路程,距离上海虹桥机场约80公里。优越的地理位置是商务出差与旅游理想的选择。期待我们作为万豪的文化载体,能一直带给您万豪的关爱体验,祝好!

8/10 Good

Sylvia

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
The staff made the stay very pleasant.
The room is big and clean with a huge bathroom. The staff at the front office is very very helpful. They even provide advice on the itinerary for free and easy travellers.
Stayed 3 nights in Nov 2019
Response from Suzhou Marriott Hotel on 21 Nov 2019
Dear Guests, Thank you for taking your time to write the valuable feedback. We are delighted to know that you are enjoyed your stay at Suzhou Marriott Hotel and our room and service leave the good experiences for your this trip. We will continue to strive in delivering quality services, to provide guests with distinctive Asian standards of hospitality and service. We look forward to welcoming you back soon in the near future. Thank you!

10/10 Excellent

Darcy

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Well managed
Very nice
Stayed 1 night in Oct 2019
Response from Suzhou Marriott Hotel on 16 Oct 2019
Dear Guests, Thank you for taking your time to write the valuable feedback. We are delighted to know that you are enjoyed your stay at Suzhou Marriott Hotel. We will continue to strive in delivering quality services, to provide guests with distinctive Asian standards of hospitality and service. We look forward to welcoming you back soon in the near future. Thank you!

6/10 Okay

Verified traveller

Travelled with group
Liked: Cleanliness, amenities, property conditions & facilities
At the check-in time, one of staff said that I need to pay for breakfast fee for 1 person. But I’ve paid already break fast included fees for 3 person. It took a time to check-in so it’s an convenient situation. Rooms and amenities are good.
Stayed 1 night in Oct 2019
Response from Suzhou Marriott Hotel on 16 Oct 2019
Dear Guests, Thank you for taking your time to write the valuable feedback. We are delighted to know that our rooms and amenities leave the good experiences for your this trip. And, we are very regret that we did not provide you with a satisfactory check-in experience.We will improve it. We look forward to welcoming you back soon in the near future. Thank you!

6/10 Okay

Verified traveller

Stayed 2 nights in Sep 2019
Response from Suzhou Marriott Hotel on 16 Sept 2019
Dear Guests, thank you for choosing to stay in the Suzhou Marriott hotel. We are very sorry that we have not been able to provide you with a satisfactory experience on this trip.We look forward to welcoming you back soon in the near future. Thank you!

10/10 Excellent

shengjun

Travelled with family
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Very convenient family travel there, we chold
Stayed 2 nights in Aug 2019
Response from Suzhou Marriott Hotel on 12 Sept 2019
Dear Guests, Thank you for taking your time to write the valuable feedback. We are delighted to know that you are enjoyed your stay at Suzhou Marriott Hotel and our service leaves the good experiences for your this trip. We will continue to strive in delivering quality services, to provide guests with distinctive Asian standards of hospitality and service. We look forward to welcoming you back soon in the near future. Thank you!

10/10 Excellent

SUNG EN JOSEPH

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Almost perfect
It was a very pleasant stay. The staffs were eager to help, but I feel the ladies checking people in for breakfast could be trained a little more on better manners.
Stayed 2 nights in Jul 2019
Response from Suzhou Marriott Hotel on 12 Sept 2019
Dear Guest, Thank you for taking your time to write the valuable feedback. We are delighted to know that you are enjoyed your stay at Suzhou Marriott Hotel and that our staff service has made your stay experience more memorable. We will also take your suggestion and train our staff's etiquette more actively. We look forward to welcoming you back soon in the near future. Thank you!

10/10 Excellent

Verified traveller

Travelled with family and small children
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Property was clean and up to date. Location is easy to get in and out.
Stayed 2 nights in May 2019
Response from Suzhou Marriott Hotel on 3 Jun 2019
Dear Guests, Thank you for taking your time to write the valuable feedback. Our hotel is located at the center of Gusu district. We are delighted to know that you are enjoyed your stay at Suzhou Marriott Hotel. We will continue to strive in delivering quality services, to provide guests with distinctive Asian standards of hospitality and service. We look forward to welcoming you back soon in the near future. Thank you!

8/10 Good

Verified traveller

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Comfortable hotel
Nice hotel, not much within walking distance.
Stayed 1 night in Apr 2019
Response from Suzhou Marriott Hotel on 22 Apr 2019
Dear Guests, Thank you for taking your time to write the valuable feedback. We are delighted to know that you are enjoyed your stay at Suzhou Marriott Hotel and that our staff service has made your stay experience more memorable. We will continue to strive in delivering quality services, to provide guests with distinctive Asian standards of hospitality and service. We look forward to welcoming you back soon in the near future. Thank you!

10/10 Excellent

Cheng

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Very nice hotel.
Stayed 2 nights in Nov 2018
Response from Suzhou Marriott Hotel on 2 Jan 2019
Dear Guest, Thank you for taking your time to write the valuable feedback. We are delighted to know that you are enjoyed your stay at Suzhou Marriott Hotel and that our staff service has made your stay experience more memorable. We look forward to welcoming you back soon in the near future. Thank you!

10/10 Excellent

Robert

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 2 nights in Dec 2018
Response from 苏州万豪酒店 on 12 Dec 2018
尊敬的贵宾,您好!感谢您选择入住苏州万豪酒店,你对酒店的厚爱,使我们倍感欣喜,贴心的服务是我们应该做的,正是因为有越来越多和您一样支持我们的朋友,才使得万豪酒店越来越好,期待您的再次光临,谢谢!

10/10 Excellent

Danny Foo Jong

Excellent. Nothing to complain.
Stayed 2 nights in Nov 2018
Response from Suzhou Marriott Hotel on 30 Nov 2018
Dear Guest, Thank you for taking your time to write the valuable feedback. We are delighted to know that you are enjoyed your stay at Suzhou Marriott Hotel and that our staff service has made your stay experience more memorable. We look forward to welcoming you back soon in the near future. Thank you!

10/10 Excellent

Verified traveller

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
It's a beautiful hotel, food was great and the staff very friendly and helpful. What made it easier was that the staff also spoke English and made my stay more pleasant. I'm planning on going back to Suzhou and I'll be staying there again for sure. I definitely recommend this hotel. You'll have a pleasant time there...
Stayed 9 nights in Oct 2018
Response from Suzhou Marriott on 22 Oct 2018
Dear Guests, Thank you for taking your time to write the review. We are delighted to know that you are satisfied during your stay. We aim to provide guests with distinctive Asian standards of hospitality and service. We look forward to welcoming you back soon in the near future. Best regards

10/10 Excellent

Verified traveller

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
staff are nice and polite.. on site Chinese restaurant is excellent. hotel has a small garden which is a plus.
Stayed 1 night in Jul 2018

10/10 Excellent

Darryl, UK

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Hotel was great, Food excellent and staff welcoming. Room was always cleaned to a high standard and fridge in the room a real bonus. I will book this hotel again for my next trip to this region in China.
Stayed 11 nights in Jul 2018

10/10 Excellent

XING, shanghai, cn

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Landmark-type Hotel
All is well except the water temperature of the swimming pool, which is a little cold. Both restaurants are delicious and worth the money.
Stayed 1 night in Jun 2018
Response from Suzhou Marriott Hotel on 15 Jun 2018
Dear XING Thank you for your positive review on Expedia. Your compliment on hotel and service is really encouraging us, we feel sparkled. Looking forward to see you back again.

10/10 Excellent

Dave

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
The hotel is amazing. Not a lot to do for the westerners in the local area around the hotel.
Stayed 4 nights in May 2018
Response from Suzhou Marriott Hotel on 30 May 2018
Dear Dave Thank you for your positive review on Expedia. Your compliment on hotel and service is really encouraging us, we feel sparkled. Looking forward to see you back again.

10/10 Excellent

Alicia, Southern California

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Clean, comfortable, convenient and super helpful
Staff were very friendly and helpful. Most spoke english fairly well, and all staff i encountered could at lesst speak some english. The room was very clean and comfortable. Its also is only a short walk to the metro station which was very convenient.
Stayed 2 nights in May 2018
Response from Suzhou Marriott Hotel on 14 May 2018
Dear Alicia Thank you for your positive review on Expedia. Your compliment on hotel and service is really encouraging us, we feel sparkled. Looking forward to see you back again.

10/10 Excellent

Maurice

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Outstanding Breakfast Convenient to Transit
This hotel provided me excellent service: my room was spacious, clean, and quiet. The breakfast buffet was truly outstanding. The helpful, friendly people at the front desk worked very hard for me to get the answers to my questions. The hotel is about a ten-minute accessible walk east from the Xihuan Lu Metro Station. The hotel is also just across the street from a multiple city bus lines bus stop.
Response from Suzhou Marriott Hotel on 7 May 2018
Dear Maurice Thank you for your positive review on Expedia. Your compliment on hotel and service is really encouraging us, we feel sparkled. Looking forward to see you back again.

10/10 Excellent

Verified traveller

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Wonderful stay in Suzhou
We had a wonderful stay at the hotel. The staff were friendly and helpful. The room was clean and spacious.
Response from Suzhou Marriott Hotel on 2 May 2018
Thank you for your positive review on Expedia. Your compliment on service is really encouraging us, we feel sparkled. Looking forward to see you back again.

10/10 Excellent

Johnny

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Response from melissa on 26 Apr 2018
尊敬的贵宾,感谢您入住苏州万豪酒店。万豪一向以“热情关怀客人,积极主动地为客人提供有价值的帮助、信息和支持”为使命,不断寻求发展空间,全面满足客人更高层次的多方位需求。感谢您在百忙之中抽空点评此次下榻体验,我们将会继续努力,我们期待在您下次光临时提供更优质的服务。谢谢!

6/10 Okay

Mark

Liked: Cleanliness, property conditions & facilities, room comfort
Disliked: Staff & service
Very quick business trip. Very pleasant stay except for room service - very disappointing quality. They were very apologetic and offered a complimentary take away light breakfast. For which I was grateful.
Response from Suzhou Marriott Hotel on 25 Apr 2018
Dear Mark, Thank you for your experience at Suzhou Marriott Hotel. We are sorry that the room service were not up to your expectation, please rest assure that we have conducted service and attitude as well as product knowledge training to our team, we will ensure that this will not happen again in future. We appreciate again for sharing your concern, it is our hope to serve you better in nearly future.

10/10 Excellent

Mollie

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Response from melissa on 28 Apr 2018
尊敬的贵宾,感谢您入住苏州万豪酒店。万豪一向以“热情关怀客人,积极主动地为客人提供有价值的帮助、信息和支持”为使命,不断寻求发展空间,全面满足客人更高层次的多方位需求。感谢您在百忙之中抽空点评此次下榻体验,我们将会继续努力,我们期待在您下次光临时提供更优质的服务。谢谢!

8/10 Good

Syed

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Great experience staying at this hotel. Helpful and courteous staff. Very responsive to my needs. Great Chef Stefano Balduccio, Great Concierge Supervisor Augus Lai and Ms. Sylvia. I will come back again to this hotel if I am visiting Suzhou, China.
Response from Suzhou Marriott Hotel on 25 Apr 2018
Dear Syed, Thank you for your positive review on Expedia. Your compliment on service is really encouraging us, we feel sparkled. Looking forward to see you back again.

8/10 Good

GG, china

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Nice hotel
The Marriott is a well appointed hotel with most that you need. Location is a little away from main Suzhou but metro is nearby and taxis easy to find. The rooms are good except the heating in the room, even without the the air conditioning is a little warm. The food is good although a little crowded at breakfast times. The coffee shop is a good alternative for a quick snack and has great coffee!
Stayed 3 nights in Feb 2018

10/10 Excellent

Victoria

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Beautiful clean and great service
Wonderful hotel in Suzhou! Metro is 5 mins walk. Beautifully clean and amazing service. Great spa facilities and good food. The buffet breakfast isn’t definitely worth the money. We will be back!

8/10 Good

Zhuo

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Great hotel
Excellent hotel. I enjoyed the sauna very much. The bed and the pillow were super comfy. Breakfast is fine though not extraordinary. I will come back again. The only downside is the location: about 20-30 minutes taxi ride to the major sights.
Stayed 1 night in Jun 2017

10/10 Excellent

Maurice

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
A Great Place to Stay
An outstanding hotel where they are doing things the right way. The room was excellent, with a great view. Access to wifi was straight-forward with no silly passwords. The breakfast buffet was super. It is about ten minutes walk to the Xihuan Road metro station, where there are escalators and elevators to get your luggage to the train from the street, and vice versa. The neighborhood is bland and lacks little shops.

10/10 Excellent

WanLungRyo

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort

10/10 Excellent

Steven, Chicago

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Nice hotel -a short cab ride to most tourist sites
Nice hotel. A bit far from the tourist center (old city center) but that's only a short cab ride away. The staff, from the front doormen to the check-in desk to housekeeping, were excellent. Very clean, well-maintained room. I would highly recommend it. We ventured out by foot a few blocks to a street packed with vendors selling groceries and prepared foods--a bit of local culture and a nice retreat from all the super-touristy stuff.

6/10 Okay

Verified traveller

Liked: Property conditions & facilities, room comfort
Disliked: Staff & service
Pleasant hotel in middle of Suzhou
The hotel was just okay. The floor of my room had a strange smell. I was upgraded to club room status but that experience wasn't great. They insisted on helping me, but they never got my order correct. Then during breakfast I found all the hot food cold. Somehow all the heating plates were not turned on. They need to better train their staff.

10/10 Excellent

Bik cheung, Hong Kong

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Very pleased with the room comfort as well as the welcoming and knowledgeable staff supervisor/ manager at the front desk and coincierge

8/10 Good

steven

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort

10/10 Excellent

Verified traveller

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Solid hotel with Western features
Great location, close to everything. Nice rooms and good restaurants.

10/10 Excellent

Vanessa-Chris, Los Angeles, CA

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Nice hotel....
Have stayed here before and like the hotel and its staff, very friendly.

10/10 Excellent

Verified traveller

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Just great
Great

10/10 Excellent

michael, Orange Park, Fl

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Great stay
Very nice staff always wanting to help you.

8/10 Good

Vicky

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort

10/10 Excellent

Verified traveller

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Pretty good hotel overall with the value
Breakfast was too busy with too many people, I guess it was hard to control

10/10 Excellent

Verified traveller

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort

10/10 Excellent

Verified traveller

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Great stay
Keep up the great work