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Reviews of Stanwell Hotel by Mercure

4 out of 5
Stanwell Hotel by Mercure
171 Town Lane, Stanwell, Staines, England

Reviews

8.6

Excellent

Rating 10 - Excellent. 448 out of 959 reviews" "
Rating 8 - Good. 379 out of 959 reviews" "
Rating 6 - Okay. 84 out of 959 reviews" "
Rating 4 - Poor. 27 out of 959 reviews" "
Rating 2 - Terrible. 21 out of 959 reviews" "

9.0/10

Cleanliness

9.0/10

Staff & service

8.0/10

Amenities

8.8/10

Property conditions & facilities

8.4/10

Eco-friendliness

Reviews

4/10 Poor

Graham

Travelled with partner
Disliked: Cleanliness, staff & service
This could be a nice hotel but staff aren't very welcoming or knowledgeable. Filthy mattress covering, curtains in restaurant at breakfast all stained and dirty, 40 minute wait after ordering breakfast just not good enough
Stayed 2 nights in Apr 2022

2/10 Terrible

Robert

I did not stay there. It was closed and I had to find a different hote.
Stayed 2 nights in May 2022

2/10 Terrible

Joan

Disliked: Staff & service
Safety of travellers not a concern for this hotel
I arrived and got told I hadn’t paid. So after spending 15 minutes proving I had paid all they said was ‘the company haven’t sent the details across’ so I didn’t get my 20% off food/drink either. The room was basic but thought it would be ok for the night - I was wrong. I had a drunk person with 2 other people trying to enter my room, scaring me so much that I was petrified. The reception had given them a key to get into my room - no health and safety considerations given to single female travellers staying with them. I tried calling the reception number and there was no answer so I sent them an email to which I got a very poor reply - I was literally shaking and they did nothing to make sure I was safe. I will be taking this further when I return to the country. Then after not sleeping because I was worried someone else would come into the room, I checked out to be told I had to pay a bar bill - seriously! I ate in the restaurant, paid by cash (with receipt) and then went to the room - look at the drunk who the hotel gave access to my room - I’m not paying for someone else’s mistake - the gentleman on reception made me feel like I was lying too which wasn’t a pleasant experience. I don’t think I would ever stay there again and would not recommend it to anyone after the way I was treated
Stayed 1 night in Apr 2022

2/10 Terrible

Jeanette

I have not stayed here..
Stayed 2 nights in Apr 2022

10/10 Excellent

Helen

Liked: Cleanliness, staff & service, property conditions & facilities
*
Stayed 1 night in Apr 2022

10/10 Excellent

sonia

Travelled with family
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 1 night in Apr 2022

10/10 Excellent

Liam

Stayed 2 nights in Apr 2022

10/10 Excellent

Lisa

Stayed 1 night in Apr 2022

10/10 Excellent

M

Business traveller
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Overall, great hotel and team.
Great hotel, easy to find. Staff are all very polite. Rooms seem good and clean. Overall, I'd definitely stay again. Room and meal prices were ok. Breakfast prices are a bit excessive.
Stayed 1 night in Apr 2022

8/10 Good

Verified traveller

Business traveller
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 2 nights in Mar 2022

2/10 Terrible

Warren

Stayed 1 night in Mar 2022

8/10 Good

ERIC

Stayed 3 nights in Mar 2022

8/10 Good

Michael

Travelled with family
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 1 night in Mar 2022

8/10 Good

Karen

Business traveller, Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
It’s convenient, clean ,good value and nice staff . On down side , could have done with a mattress topper & fuller pillows .
Stayed 1 night in Mar 2022

10/10 Excellent

Stephen

Stayed 1 night in Mar 2022

4/10 Poor

Janet

Disliked: Staff & service, room comfort
Rip off food
The breakfast was disguisting, and highly priced. I ordered smoked salmon and scrambled egg on a multi seeded bagel. Cost was 17.50 !!! One plain burnt bagel, scrammbled egg never seen anything like it. Must of been microwaved several times coulsnt eat it and smoked salmom could hardly see it.
Stayed 1 night in Mar 2022

10/10 Excellent

David

Stayed 1 night in Mar 2022

6/10 Okay

lewis

Stayed 1 night in Mar 2022

10/10 Excellent

James

Business traveller
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Excellent
Great service, nice food and good nights sleep
Stayed 1 night in Mar 2022

10/10 Excellent

Gareth

Stayed 4 nights in Mar 2022

6/10 Okay

Martin

Stayed 2 nights in Mar 2022

10/10 Excellent

KEVIN

Travelled with family
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 1 night in Mar 2022

10/10 Excellent

David

Stayed 1 night in Mar 2022

6/10 Okay

Jon

Stayed 1 night in Mar 2022

10/10 Excellent

Brett

Stayed 3 nights in Mar 2022

10/10 Excellent

James

Stayed 5 nights in Mar 2022

2/10 Terrible

Ming

Stayed 1 night in Mar 2022

8/10 Good

Joe

Stayed 1 night in Mar 2022

10/10 Excellent

Charlotte

Stayed 1 night in Mar 2022

10/10 Excellent

Stuart

Stayed 1 night in Mar 2022

10/10 Excellent

Gavin

Business traveller
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Review
Very easy biking in and great friendly staff. A limited vegetarian selection of meals available but overall great!
Stayed 2 nights in Mar 2022

10/10 Excellent

David

Travelled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Great location and brilliant bus service from Heathrow which stops very close to the hotel.
Stayed 1 night in Mar 2022

6/10 Okay

Simon

Stayed 1 night in Feb 2022

8/10 Good

Tim

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Ok for overnight before flight
Unfortunately breakfast not early enough for us to have. Beer is expensive
Stayed 1 night in Feb 2022

10/10 Excellent

westley

Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Great location for Heathrow airport. Excellent staff
Stayed 1 night in Feb 2022

6/10 Okay

Verified traveller

Business traveller
Liked: Cleanliness, staff & service
Disliked: Room comfort
You can hear everything
First room the curtains wouldn't close, so was helpfully transferred to another room. That one was above someone with a howling dog in their room and the floors were so unbelievably thin that it meant a bad nights sleep. Friendly staff but wouldn't stay again.
Stayed 1 night in Feb 2022

8/10 Good

Paul

Stayed 1 night in Feb 2022

8/10 Good

Christine

Stayed 1 night in Jan 2022

10/10 Excellent

Colin

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Little Gem near Heathrow
Excellent hotel and ideal for T5, less than a 10 minute drive away. Reception on arrival was warm and pleasant, as was all the staff throughout our stay. The hotel has 55 rooms. Those in the main building have an outside seating/balcony area. Our room was one of the 4 out back in the annex. The rooms are a good size, clean, modern and equipped for a short stay. Wi-Fi works well. The hotel has a dinning facility (we arrived late so did not eat) and a big bar area to relax in. Breakfast in the morning is a cooked option with cold self service items to the side. For a hotel so close to Heathrow its a great bargain, and free parking too!
Stayed 1 night in Feb 2022

10/10 Excellent

john

Stayed 1 night in Jan 2022
Response from sarah on 28 Jan 2022
Dear John, Thank you for your review, we look forward to welcome you again. Kind Regards The Stanwell Heathrow Hotel

8/10 Good

ERIC

Stayed 2 nights in Jan 2022
Response from sarah on 28 Jan 2022
Dear Eric, Thank you for your review, we look forward to welcome you again. Kind Regards The Stanwell Heathrow Hotel

8/10 Good

Georgina

Business traveller
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 1 night in Jan 2022
Response from sarah on 26 Jan 2022
Dear Georgina, Thank you for your review, we look forward to welcome you again. Kind Regards The Stanwell Heathrow Hotel

8/10 Good

Marcia

Stayed 1 night in Jan 2022
Response from sarah on 18 Jan 2022
Dear Marcia, Thank you for your review, we look forward to welcome you again. Kind Regards The Stanwell Heathrow Hotel

10/10 Excellent

Hitender

Stayed 15 nights in Dec 2021
Response from sarah on 16 Jan 2022
Dear Hitender, Thank you for your review, we look forward to welcome you again. Kind Regards The Stanwell Heathrow Hotel

10/10 Excellent

Melina

Stayed 1 night in Jan 2022
Response from sarah on 8 Jan 2022
Dear Melina, Thank you for your review, we look forward to welcome you again. Kind Regards The Stanwell Heathrow Hotel

10/10 Excellent

Maxwell

Stayed 1 night in Jan 2022
Response from sarah on 5 Jan 2022
Dear Maxwell, Thank you for your review, we look forward to welcome you again. Kind Regards The Stanwell Heathrow Hotel

10/10 Excellent

Jonathan

Stayed 1 night in Dec 2021
Response from sarah on 5 Jan 2022
Dear Maxwell, Thank you for your review, we look forward to welcome you again. Kind Regards The Stanwell Heathrow Hotel

8/10 Good

Iain

Business traveller
Liked: Cleanliness, staff & service, room comfort
Quaint little place, great place to stay before leaving England and heading elsewhere. Ive stayed twice now, loved my first room. The second one... not so much.
Stayed 1 night in Dec 2021
Response from sarah on 30 Dec 2021
Dear Iain, Thank you for your review, we look forward to welcome you again. Apologies that this was the case, Every piece of feedback is essential, Please let reception know if you have any problems in the future and we will be happy to look at moving you :) Kind Regards The Stanwell Heathrow Hotel

8/10 Good

Alan

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Nicely decorated for Christmas
Stayed 3 nights in Dec 2021
Response from sarah on 28 Dec 2021
Dear Alan, Thank you for your review, we look forward to welcome you again. Kind Regards The Stanwell Heathrow Hotel

8/10 Good

Natalie

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
It’s was a lovely stay. Struggled to get an Uber to the hotel but managed to get a bus and walked. Had a wait to receive extra milk and coffee and then didn’t bring the right amounts I asked but this was rectified. Communication is key and the staff were accommodating friendly and hospitable. Non the less I had a pleasant experience and will certainly visit and stay again.
Stayed 1 night in Dec 2021
Response from sarah on 28 Dec 2021
Dear Natalie, Thank you for your review, we’re thrilled to hear that we made a good impression on you. We hope you’ll visit us again soon. Kind Regards The Stanwell Heathrow Hotel