Indoor pool, seasonal outdoor pool, pool loungers

Reviews of The Runnymede on Thames - Adults Only

4 out of 5
The Runnymede on Thames - Adults Only
Windsor Road, Egham, England

Reviews

9.0

Wonderful

Rating 10 - Excellent. 334 out of 546 reviews" "
Rating 8 - Good. 137 out of 546 reviews" "
Rating 6 - Okay. 49 out of 546 reviews" "
Rating 4 - Poor. 14 out of 546 reviews" "
Rating 2 - Terrible. 12 out of 546 reviews" "

9.2/10

Cleanliness

9.0/10

Staff & service

8.6/10

Amenities

8.8/10

Property conditions & facilities

8.8/10

Eco-friendliness

Reviews

10/10 Excellent

Michael

Liked: Cleanliness, staff & service, property conditions & facilities
Friendly staff, comfortable room and great buffet dinner.
Stayed 1 night in Mar 2024
Response from Craig Spencer on 12 Mar 2024
Thank you for your great review of the Runnymede on Thames and I am delighted that you found the team friendly and had a great dinner in the Riverside Restaurant.We look forward to welcoming you back soon.Kind regardsCraig SpencerResident Manager

8/10 Good

Jo

Liked: Staff & service
N/A
Stayed 1 night in Jan 2024
Response from Craig Spencer on 22 Jan 2024
Thank you for your review of the Runnymede on Thames.We look forward to welcoming you back soon.Kind regardsCraig SpencerResident Manager

10/10 Excellent

Mads

Stayed 1 night in Jan 2024
Response from Craig Spencer on 22 Jan 2024
Thank you for your great review of the Runnymede on Thames.We look forward to welcoming you back soon.Kind regardsCraig SpencerResident Manager

8/10 Good

CHI SHING

Liked: Cleanliness, room comfort
Nice stay
It was amazing
Stayed 1 night in Dec 2023
Response from Craig Spencer on 20 Dec 2023
Thank you for your review of the Runnymede on Thames and I am delighted that you found the hotel amazing.We look forward to welcoming you back soon.Kind regardsCraig SpencerResident Manager

10/10 Excellent

Nicola

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Brilliant Hotel
Lovely hotel, friendly staff, breakfast was good quality and lots of variety. Free use of gym and pool.
Stayed 1 night in Dec 2023
Response from Craig Spencer on 20 Dec 2023
Thank you for your great review of the Runnymede on Thames and I am delighted that you found the hotel lovely and the team friendly.I am also pleased that breakfast was good and that there was lots of variety.We look forward to welcoming you back soon.Kind regardsCraig SpencerResident Manager

10/10 Excellent

Dorothy

Liked: Cleanliness, staff & service, amenities
Stayed 1 night in Dec 2023
Response from Elvio on 11 Dec 2023
Thank you for taking the time to review your stay at the Runnymede on Thames and I am delighted that you rated us 5 out of 5.We look forward to welcoming you back. Best Regards Elvio Ferreira Senior Duty Manager

10/10 Excellent

Edwin

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 1 night in Nov 2023
Response from Elvio on 11 Dec 2023
Thank you for taking the time to review your stay at the Runnymede on Thames and I am delighted that you rated us 10 out of 10.We look forward to welcoming you back. Best Regards Elvio Ferreira Senior Duty Manager

10/10 Excellent

Mark

Stayed 1 night in Nov 2023
Response from Elvio on 11 Dec 2023
Thank you for taking the time to review your stay at the Runnymede on Thames and I am delighted that you rated us 10 out of 10.We look forward to welcoming you back. Best Regards Elvio Ferreira Senior Duty Manager

10/10 Excellent

MR ROBIN D

Travelled with partner
Liked: Cleanliness, staff & service
Disliked: Property conditions & facilities
Under refurbishment so not everything is available.
Stayed 2 nights in Nov 2023
Response from Craig Spencer on 1 Dec 2023
Thank you for your review and I am sorry that you felt that all the facilities were not available as we have kept all the outlets and spa open during the work being carried out but one or two service such as archery are temporarily unavailable.We hope you will revisit soon.Kind regardsCraig SpencerResident Manager

10/10 Excellent

Melissa

Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Beautiful hotel and spa, highly recommended will be back.
Stayed 1 night in Nov 2023
Response from Craig Spencer on 1 Dec 2023
Thank you for your great review of the Runnymede on Thames and I am delighted that you found the hotel beautiful and that you would highly recommend the hotel to others. Thank you.We look forward to welcoming you back soon.Kind regardsCraig SpencerResident Manager

10/10 Excellent

Rachel

Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Lovely stay, very helpful and friendly staff, fantastic breakfast, great value for money
Stayed 1 night in Nov 2023
Response from Craig Spencer on 1 Dec 2023
Thank you for your great review of the Runnymede on Thames and I am delighted that you had a lovely stay with us and found the team very helpful. I am also pleased that you thought the breakfast was great and the that the hotel was great value for money.We look forward tow welcoming you back soon.Kind regardsCraig SpencerResident Manager

2/10 Terrible

Amanda

Disliked: Cleanliness, staff & service, room comfort
Stayed 2 nights in Nov 2023
Response from Craig Spencer on 1 Dec 2023
Thank you for your review of the Runnymede on Thames although I am disappointed to see such a low score. If you would like to give us any further feedback please contact me directly at the hotel.Kind regardsCraig SpencerResident Manager

10/10 Excellent

syed muzahir

Business traveller
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
It was great
Stayed 3 nights in Nov 2023
Response from Craig Spencer on 1 Dec 2023
Thank you for your great review of the Runnymede on Thames and I am delighted that you thought the hotel was great.We look forward to welcoming you back soon.Kind regardsCraig SpencerResident Manager

8/10 Good

Kathrina

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Ok night but not wonderful.
Room was small and old fashioned. No plug sockets next to bed. Bathroom was very small and shower in bath difficult to get in to. There was also a constant humming noise like a generator which made things rattle in the room. Needs some sound proofing for the motorway too. Spa was lovely and enjoyed that. Food in the lounge was not quite as good as expected and my flatbread was sent back as I couldn't cut it. A comfortable stay for a night before flying but I wouldn't want to stay in the same room again.
Stayed 1 night in Nov 2023
Response from Craig Spencer on 1 Dec 2023
Thank you for your review of the Runnymede on Thames. We are in the process of refurbishing the hotel which includes all the bedrooms. The standard rooms are going to have new walk in showers so hopefully this will make the hotel a better option for you.I am sorry about the noise and if we had been made aware at the time we would have been happy to investigate the source of this and rectify the problem or find you an alternative room.I am pleased that you enjoyed the spa but sorry that you were disappointed with the food in the lounge as we do usually receive good feedback for the food in this area. I have advised the Executive Chef the the flatbread was not up to our usual standard. We look forward to welcoming you back in the future when hopefully the rooms will be more suitable and comfortable for your stay.Kind regardsCraig SpencerResident Manager

10/10 Excellent

Verified traveller

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
We’ll worth a visit
Very helpful staff, lovely hotel and spa. Would stay again
Stayed 1 night in Nov 2023
Response from Craig Spencer on 1 Dec 2023
Thank you for your great review of the Runnymede on Thames and I am delighted that you found the hotel and spa lovely.I have passed on your kind feedback to all the team as it is always nice for them to see how much their efforts are appreciated.We look forward to welcoming you back soon.Kind regardsCraig SpencerResident Manager

8/10 Good

Abha

Travelled with family
Liked: Cleanliness, staff & service, amenities
It’s always lovely at the Runnymede which is why we return year after year. There is refurbishment and construction work going on at the moment but I have to say this didn’t disrupt our stay too much . We were upgraded to a superior room which was spacious and comfortable. The staff everywhere were welcoming and ever helpful. The food at breakfast and evening buffet was delicious. I think there could be some improvement with the food served in the Lounge area . However it’s still a very relaxing area to sit and read or chat with a lovely fireplace and comfy sofas . The spa is great although the pool temperature is slightly too cold and could be a few degrees warmer especially in these colder months. All in all another very pleasant stay and we look forward to returning next year and seeing all the new improvements at the hotel.
Stayed 2 nights in Nov 2023
Response from Craig Spencer on 1 Dec 2023
Thank you for your review of the Runnymede on Thames and I am delighted that you always find your visits to us lovely and I am pleased that the current refurbishment works did not disrupt your stay too much.I am delighted that you enjoyed the breakfast in Leftbank although disappointed that the lounge offering was not to your liking. I have passed on your feedback to the Food and Beverage Manager. I am, however pleased that you liked the relaxed cosy atmosphere of the lounge.The pool temperature is kept between 29 and 30 degrees which is the advised range for the indoor pool but with the atmosphere in the spa being warm the water can feel a little chilly. I am sorry if this was not to your preference.We look forward to you visiting us again when the changes may be more apparent.Kind regardsCraig SpencerResident Manager

10/10 Excellent

Sarah

Travelled with group
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 1 night in Nov 2023
Response from Craig Spencer on 1 Dec 2023
Thank you for your great review of the Runnymede on Thames and we look forward to welcoming you back soon.Kind regardsCraig SpencerResident Manager

10/10 Excellent

Ian, Oxford

Travelled with partner, Travelled with group
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Close to the m25.
Stayed 1 night in Oct 2023
Response from Craig Spencer on 1 Dec 2023
Thank you for your great review of the Runnymede on Thames and I hope that the location of the M25 was a positive for you as access to the hotel from the major road network is so easy.We look forward to welcoming you back soon.Kind regardsCraig Spencer

10/10 Excellent

Julie

Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
The Runnymede on Thames is a nice located hotel with good amenities onsite and nearby. Unfortunately we missed the summer season to do some of the activities. The hotel was clean and room equipped with basic necessities, the pool/spa area was really nice and breakfast was a good selection. I will definitely be back
Stayed 1 night in Oct 2023
Response from Craig Spencer on 1 Dec 2023
Thank you for your great review of the Runnymede on Thames and I am delighted that you liked the location of the hotel on the banks of the River Thames and nearby attractions.I am also pleased that you found the hotel clean and the room well equipped with the amenities you required.I am glad that you found the spa really nice and that breakfast had a good selection of food on offer.We look forward to welcoming you back soon.Kind regardsCraig SpencerResident Manager

8/10 Good

David

Liked: Cleanliness, staff & service, room comfort
One of my favourites
Lovely hotel. Bathroom needed maintenance ( Faulty shower control and wonky toilet roll holder)
Stayed 1 night in Oct 2023
Response from Craig Spencer on 1 Dec 2023
Thank you for your review of the Runnymede on Thames and I am delighted that you found the hotel lovely.I am, however sorry that there were faults in the bathroom and I hope that these will be rectified with the current refurbishment.Kind regardsCraig SpencerResident Manager

6/10 Okay

William

Liked: Cleanliness
Disliked: Property conditions & facilities
Stayed 5 nights in Oct 2023
Response from Craig Spencer on 1 Dec 2023
Thank you for your review of the Runnymede on Thames and we look forward to welcoming you back soon.Kind regardsCraig SpencerResident Manager

10/10 Excellent

Graham

Travelled with family
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Brilliant spa.
Very smart and efficient. Food was a buffet but was really excellent in both its range and quality. Wine was reasonably priced. The Champaign ( A Robrt, Brut) at £9.00 a glass was really good. Spa facilities were excellent. Brilliant steam room, two saunas and a plunge pool ( in the changing rooms) Good sized pool
Stayed 1 night in Oct 2023
Response from Craig Spencer on 25 Oct 2023
Thank you for your great review of the Runnymede on Thames and I am delighted that you found the food on offer in Leftbank excellent and the wine reasonably priced, especially the champagne.I am also pleased that you found the spa facilities excellent and enjoyed the saunas, steam room and plunge pool.We look forward to welcoming you back soon.Kind regardsCraig SpencerResident Manager

8/10 Good

Verified traveller

Travelled with group
Disliked: Cleanliness
Not great
Have to say this was not the experience I was expecting. I have used the hotel many times for meetings and drinks. This was my first stay. The sheets had blood stains and the pillows were also stained. The room is not well configured. The shower was not sealed so water went everywhere and the hand rail in the shower came completely off as it was rusted. There were a few things missing. This was all mentioned to reception who apologised and said they would let housekeeping and maintenance know but it didn’t help my stay. The customer service is lacking.
Stayed 1 night in Oct 2023
Response from Craig Spencer on 25 Oct 2023
Thank you for your feedback. We take all feedback very seriously at the Runnymede on Thames and I believe one of the Management team has made contact with you directly regarding your stay and the shortcomings you experienced. My apologies.Kind regardsCraig SpencerResident Manager

8/10 Good

Emil

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
No room service and construction noise.
It was a cute place. Disappointed that a place this nice didn’t have room service. Also we were on the 2nd floor in room 253 and we were woken up at 9am by some sort of construction drilling. They should wait until after check out at 11.
Stayed 1 night in Oct 2023
Response from Craig Spencer on 25 Oct 2023
Thank you for your review of the Runnymede on Thames and I am pleased that you found the hotel ‘cute’. We do offer an in room dining option from the restaurant but I am sorry that this was not your preference. We are undergoing a refurbishment as advertised on all the websites but I am truly sorry that you were disturbed by the works.I hope you will revisit the Runnymede in the future.Kind regardsCraig SpencerResident Manager

10/10 Excellent

John

Travelled with group
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Lovely hotel in a great location. Taxi ride to Windsor.
Stayed 1 night in Oct 2023
Response from Craig Spencer on 18 Oct 2023
Thank you for your great review of the Runnymede on Thames and I am delighted that you found the hotel's location on the banks of the River Thames great and the the proximity to Windsor only a taxi ride away.We look forward to welcoming you back soon.Kind regardsCraig SpencerResident Manager

8/10 Good

MISS R

Liked: Room comfort
Nice stay but place needs some updating
Hotel is nice, lots of technical issues caused delay in checking in. Appreciate there are works going on so some of the soa rooms were relocated to the first floor where our rooms were. Whole place looks like it needs an upgrade, carpets were shabby, lights in hall didn't work, when we arrived there were bottles in the hallway (from guests or cleaners- not sure!) Bathrooms need to be replaced as we had leaky taps but shower was nice. Bed was super comfy! We went to the spa twice and it was nice and clean although not a full facilty (best for a coiple of hours not a day trip), staff are great. Pool and jacuzzi were very nice. Liked the sauna and plunge pool in the dressing rooms. Breakfast staff were fabulous and there was lots of variety.
Stayed 1 night in Oct 2023
Response from Craig Spencer on 18 Oct 2023
Thank you for your review of the Runnymede on Thames although I am sorry that there were some technical issues during your check in and hope that this did not delay you too much.As you are aware the hotel is undergoing a full refurbishment and over 100 of the rooms are currently in the process of being refurbished with the remainder starting when these return to our inventory. This phase of the refurbishment will provide new bathrooms in all the standard rooms and new carpets throughout the bedrooms and corridors.I am pleased that you enjoyed the spa facilities and that you found the team, especially at breakfast fabulous and lots of variety at breakfast.We look forward to welcoming you back in the near future.Kind regardsCraig SpencerResident Manager

10/10 Excellent

Maria

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Very nice hotel with a beautiful river view. It has a large comfortable lounge where you can have a light meal. Some areas are under renovation.
Stayed 2 nights in Sep 2023
Response from Craig Spencer on 15 Oct 2023
Thank you for your great review of the Runnymede on Thames and I am delighted that you found the hotel's location on the banks of the River Thames nice and the lounge area comfortable.We look forward to welcoming you back in the future.Kind regardsCraig SpencerResident Manager

8/10 Good

Verified traveller

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
I’ve stayed before and enjoyed the location
Stayed 1 night in Oct 2023
Response from Craig Spencer on 12 Oct 2023
Thank you for your review of the Runnymede on Thames and I am delighted that you chose to return to the hotel and that you enjoy the hotel's location on the banks of the River Thames.We look forward to welcoming you back soon.Kind regardsCraig SpencerResident Manager

10/10 Excellent

Tony

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Friendly and helpful
Well run hotel very friendly and efficient staff with a lovely view of the river.
Stayed 1 night in Oct 2023
Response from Craig Spencer on 12 Oct 2023
Thank you for your great review of the Runnymede on Thames and i am delighted that you find the views of the River Thames from the terraces, lounge and restaurant lovely. I am also pleased that you found the team friendly and efficient.We look forward to welcoming you back soon.Kind regardsCraig SpencerResident Manager

10/10 Excellent

Michael

Travelled with family
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Relaxing
Very polite staff . Always smiling and willing to help. Arrival lounge needs updating. Seating far too low for elderly people who seem attracted to this lovely riverside hotel Another elevator would help as far too long to walk the length of the hotel if your room is so situated. Enjoyed my short stay.
Stayed 1 night in Sep 2023
Response from Craig Spencer on 6 Oct 2023
Thank you for your great review of the Runnymede on Thames and I am delighted that you found the team polite, happy and always willing to help. We are undergoing a refurbishment of the hotel and I hope that the new look will be more appealing to you. During the refurbishment we are limited to one elevator but the second one will be re-implemented once the refurbishment is complete.I am pleased that you enjoyed your stay and we look forward to welcoming you back soon.Kind regardsCraig SpencerResident Manager

8/10 Good

Sarah

Liked: Cleanliness, staff & service, property conditions & facilities
A lovely stay
Over all a lovely stay. 2 minor jiggles were that it wasn’t easy to use a hair dryer because of plug placement and the pillows were hopeless. Very cheap and hopelessly soft.
Stayed 1 night in Sep 2023
Response from Craig Spencer on 6 Oct 2023
Thank you for your review of the Runnymede on Thames and I am pleased that overall you had a lovely stay.You will be pleased to hear that the refurbishment of the bedrooms will improve the wiring and the location of sockets in the rooms. The pillows usually receive very positive feedback but I am sorry these were too soft for you.We look forward to welcoming you back in the future.Kind regardsCraig SpencerResident Manager

6/10 Okay

Helen

Liked: Staff & service
Disliked: Property conditions & facilities
Stayed 1 night in Sep 2023
Response from Craig Spencer on 6 Oct 2023
Thank you for your review of the Runnymede on Thames although I am sorry to see that you rated 3 out of 5. If you wish to elaborate on your rating please contact me directly at the hotel.Kind regardsCraig SpencerResident Manager

10/10 Excellent

Judy

Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Watching the boats in the lock on the Thames from the hotel patio and room was very fun. Wished there were some other restaurants within walkable distance.
Stayed 1 night in Sep 2023
Response from Craig Spencer on 4 Oct 2023
Thank you for your great review of the Runnymede on Thames and I am delighted that you enjoyed watching the boats sail by on the River Thames from the terraces and your room.Egham is a 10 minute walk and Staines a 20minute walk where many restaurants are located, but I am sorry if you were not aware of these.We look forward to welcoming you back soon.Kind regardsCraig SpencerResident Manager

10/10 Excellent

Natalie

Stayed 1 night in Sep 2023
Response from Craig Spencer on 18 Oct 2023
Thank you for your review of the Runnymede on Thames and we look forward to welcoming you back in the near future.Kind regardsCraig SpencerResident Manager

10/10 Excellent

Cathy

Travelled with group
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Quick stay
We arrived late and had a very early check out so the breakfast bag was very much welcomed. It was a shame that given the number of people staying after the ultra event that they didn’t consider leaving the spa open later for those with aching legs to use…!
Stayed 1 night in Sep 2023
Response from Craig Spencer on 18 Sept 2023
Thank you for your great review of The Runnymede on Thames. I am so pleased you enjoyed your prepared continental breakfast bag on your early start in the morning. I am sorry you feel that our spa closed too early; sadly we were unaware of the Ultra Challenge event timings but had we been aware we could have looked to adjust the timings. However we look forward to welcoming you back soon so you can enjoy the various facilities we have to offer in our spa.Thank you for your feedback,Kind regardsCraig Spencer

10/10 Excellent

Wendy

Travelled with family
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 2 nights in Sep 2023
Response from Craig Spencer on 18 Sept 2023
Thank you for your great review of the Runnymede on Thames and we look forward to welcoming you back soon.Kind regardsCraig SpencerResident Manager

2/10 Terrible

Neil

Business traveller
Disliked: Cleanliness, staff & service, property conditions & facilities, room comfort
Seen better times
Poor hotel. Staff uninterested and scruffy. Food and drinks left outside rooms and not cleared. Room average and in need of modernisation. Check in staff uninterested.
Stayed 1 night in Sep 2023
Response from Craig Spencer on 18 Sept 2023
Thank you for your review of The Runnymede on Thames. I am sorry that this is a negative review of the hotel as these are not the usual standards to which we asp[ire. I also apologise that you feel our Reception team are uninterested and scruffy. I shall of course ensure that this is addressed with the team.Our bedrooms are currently embarking upon a full refurbishment programme so these will be brand new in time for our re-opening as a full Warner Leisure Hotel in summer 2024.Thank you for your feedback,Kind regards,Craig SpencerResident Manager

10/10 Excellent

Chris

Business traveller
Liked: Cleanliness, staff & service, amenities
Lovely Thameside location. Dinner was a buffet and average - eg dauphinois potatoes were very hard from sitting out. Light broken in bathroom made shaving tricky. Sink very slow to drain. Otherwise a good stay!
Stayed 1 night in Sep 2023
Response from Craig Spencer on 18 Sept 2023
Thank you for taking the time to leave a review of The Runnymede on Thames. I am pleased you feel we are in a lovely riverside setting although, I am sorry to learn you found our Leftbank Dinner Buffet to be average and the potatoes hard. Furthermore, I apologise for the broken light in the bathroom and slow draining sink. We do have a 24 hour reception team, so had you notified one of the team members we would’ve happily been able to get maintenance to rectify these issues. Our apologies for these shortcomings.We do hope to see you again soon.Thank you for your feedback,Kind regards,Craig SpencerResident Manager

10/10 Excellent

Christopher

Stayed 1 night in Sep 2023
Response from Craig Spencer on 18 Sept 2023
Thank you for your great review of the Runnymede on Thames and we look forward to welcoming you back soon.Kind regardsCraig SpencerResident Manager

10/10 Excellent

Debs

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
The best!
We always have the best stay at the Runnymede and this was no exception. Wonderful service in every area, comfortable and clean room, lovely spa area and outdoor pool, delicious food. Please don't change it too much after all the refurbishments or increase the prices!
Stayed 2 nights in Aug 2023
Response from Craig Spencer on 18 Sept 2023
Thank you for your amazing review of The Runnymede on Thames. I am so pleased you always enjoy your time with us here at The Runnymede and find the various facilities we have to offer in the hotel lovely. I am happy you had a comfortable and clean room, enjoyed the spa and our food and beverage outlets. We do hope you choose to stay with us again once we become a Warner Leisure Hotel and see the changes we have made to the hotel.Thank you for your feedback,Kind regardsCraig SpencerResident Manager

10/10 Excellent

Roger

Location excellent.Reception / lounge area excellent staff excellent. Room very poor for the money also bathroom very small.Very tired stains on the carpet bed and bedding excellent.. Would like to stay there again for its location but would not like to pay the money for a room like I had even though it was a river view.
Stayed 1 night in Aug 2023
Response from Craig Spencer on 18 Sept 2023
Thank you for your review of The Runnymede on Thames. I am delighted you think we are in an excellent location and our team in the Lounge & Reception are also excellent. However, I am sorry you feel our bedrooms and bathrooms are rather poor value for money. We are competitively priced with similar hotels in the local area that are within the 4* market segment so I apologise you do not feel this was portrayed. With regards to the bed, I am happy you thought we have excellent bedding but apologise for the marks on the carpet; this will also be freshly replaced during the refurbishment. I hope you do choose to stay with us again in the near future.Thank you for your feedback,Kind regards,Craig SpencerResident Manager

8/10 Good

Christine St

Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Nice, friendly staff. Good check in/out experience. Good spa facilities and friendly, professional staff who did treatments. Our dining experience was good. Room decor a bit dated and our view was of a wall with no possibility to open window.
Stayed 1 night in Aug 2023
Response from Craig Spencer on 18 Sept 2023
Thank you for taking time to review The Runnymede on Thames. It’s lovely to discover you enjoyed your stay with us and found our team friendly and had an efficient experience at reception. Moreover, I will pass your feedback to our Spa Manager as it is good to learn you found the team in the spa to be friendly and professional. We are currently embarking upon a large scale refurbishment project to repurpose the hotel as a Warner Leisure Hotel in Spring 2024. All of our rooms will be experiencing a facelift, so if you do choose to stay again with us in the nearby future hopefully these changes will be reflected.Thank you for your feedbackKind regardsCraig SpencerResident Manager

10/10 Excellent

ANDREW

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Couldn’t be bettered
Greeted by being advised we had been upgraded to an apartment overlooking the river Staff were very excellent throughout our stay - genuine, friendly & helpful Breakfast excellent with numerous choices Ate in at hotel Sunday lunchtime when Carvery is served at £38 per head - whilst initially sounding expensive due to extensive choices for starters, main and dessert plus the quality of food served this is actually tremendously good value Location by the river and closely located to Windsor (£18 Uber taxi fare) is excellent and quiet with lovely walks along riverbank Refurbishments are ongoing following recent change in ownership but these are not obtrusive Will return
Stayed 2 nights in Aug 2023
Response from Craig Spencer on 18 Sept 2023
Thank you for your detailed review of The Runnymede on Thames. It is pleasing to learn you enjoyed your complimentary room upgrade and found the team to be genuine and friendly as we do aim to please. In regards to our Sunday Lunch buffet offering in Leftbank, I am happy you felt we have an extensive choice of starters, mains and desserts, with the quality of the food being good value for money. Furthermore, I’m happy you think we are ideally located and enjoyed your riverside walks. We very much look forward to welcoming you back soon.Thank you for your feedback,Kind regardsCraig SpencerResident Manager

10/10 Excellent

Michael

Business traveller
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Pleasant stay. Good buffet
Stayed 1 night in Aug 2023
Response from Elvio on 22 Sept 2023
Thank you for taking the time to review your stay at the Runnymede on Thames and I am delighted to learn that you had a pleasant stay and enjoyed our buffet. We look forward to welcoming you back.Best Regards Elvio Ferreira Senior Duty Manager

10/10 Excellent

Donna

Travelled with family
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 2 nights in Aug 2023
Response from Craig Spencer on 18 Sept 2023
Thank you for your great review of the Runnymede on Thames and we look forward to welcoming you back soon.Kind regardsCraig SpencerResident Manager

10/10 Excellent

Jane

Travelled with group
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Excellent
No complaints at all. Very good value for money. Good excellent.
Stayed 1 night in Aug 2023
Response from Craig Spencer on 18 Sept 2023
Thank you for your great review of the Runnymede on Thames and I am delighted that you found the hotel good value for money and that you had no complaints at all.We look forward to welcoming you back soon.Kind regardsCraig SpencerResident Manager

10/10 Excellent

Julie

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Celebration weekend
Excellent stay staff friendly .. food very nice .. very fresh.. rooms lovely try and get river view so lovely .. spa very nice .. can't wait to stay again
Stayed 1 night in Aug 2023
Response from Craig Spencer on 18 Sept 2023
Thank you for your great review of the Runnymede on Thames and I am delighted that you had an excellent stay and found the food nice and fresh, the rooms lovely and the spa very nice.We look forward to welcoming you back soon.Kind regardsCraig SpencerResident Manager

10/10 Excellent

Kenneth

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 5 nights in Jul 2023
Response from Craig Spencer on 18 Sept 2023
Thank you for your great review of the Runnymede on Thames and we look forward to welcoming you back soon.Kind regardsCraig SpencerResident Manager

10/10 Excellent

Elise

Stayed 1 night in Aug 2023
Response from Craig Spencer on 18 Sept 2023
Thank you for your great review of the Runnymede on Thames and we look forward to welcoming you back soon.Kind regardsCraig SpencerResident Manager

10/10 Excellent

Geoff

Stayed 1 night in Aug 2023
Response from Craig Spencer on 18 Sept 2023
Thank you for your great review of the Runnymede on Thames and we look forward to welcoming you back soon.Kind regardsCraig SpencerResident Manager