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Reviews of Thatcher's Hotel

3 out of 5
Thatcher's Hotel
Guildford Road, East Horsley, Leatherhead, England

Reviews

7.6

Good

Rating 10 - Excellent. 185 out of 696 reviews" "
Rating 8 - Good. 272 out of 696 reviews" "
Rating 6 - Okay. 133 out of 696 reviews" "
Rating 4 - Poor. 79 out of 696 reviews" "
Rating 2 - Terrible. 27 out of 696 reviews" "

7.8/10

Cleanliness

8.2/10

Staff & service

7.6/10

Amenities

7.2/10

Property conditions & facilities

7.4/10

Eco-friendliness

Reviews

4/10 Poor

Mike

Business traveller
Disliked: Cleanliness, staff & service, property conditions & facilities, room comfort
Remove thatchers from the site if it’s closed
Thatchers is closed so was sent to a sister hotel further from my destination
Stayed 1 night in Oct 2022

2/10 Terrible

Mark

Stayed 1 night in Jul 2022

10/10 Excellent

peter

Stayed 1 night in Mar 2022

8/10 Good

Michelle

Liked: Staff & service, property conditions & facilities
Stayed 4 nights in Nov 2021

10/10 Excellent

Susan

Stayed 1 night in Mar 2022

10/10 Excellent

Frederick

Travelled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
It is a beautiful looking place, in the middle of the country. Very nice to get away too. Would defo recommend it.
Stayed 3 nights in Mar 2022

6/10 Okay

Verified traveller

Travelled with family
Liked: Cleanliness, staff & service, room comfort
Disliked: Property conditions & facilities
Thatchers is a regular overnight stay for me for family care. It’s tired. Nothing quite works in the rooms. And paper cups to make tea.
Stayed 1 night in Mar 2022

2/10 Terrible

richard

Business traveller
Guys get a chef in! After a 12 hour day to be told no food tonight is fairly crap! An offer of sandwiches would have been something not here’s a bag of crisps for £2.50! Or there’s a BP garage on the corner. Think you are missing a trick there, staff were fine just nobody in a tall white hat!
Stayed 1 night in Mar 2022

8/10 Good

David

Stayed 1 night in Mar 2022

10/10 Excellent

Keely

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 1 night in Feb 2022

6/10 Okay

Malcolm

Business traveller
Disliked: Cleanliness, staff & service, property conditions & facilities
Hotel was tired in decor woodwork unclean paper cups in the bedroom with a leaky kettle. They charged my card as a holding deposit not sure what they thought I was going to do to the room. Shower was good bedding and towels clean however not impressed with the overall experience will not use again
Stayed 1 night in Feb 2022

6/10 Okay

Deborah

Travelled with group
Disliked: Cleanliness, property conditions & facilities, room comfort
Thé hotel is looking very tired. We do take into account the two years of covid restrictions and the impact that this may have had on the hotel funding. However many establishments took this opportunity to revamp their decor. This hotel clearly didn’t . Cold showers in the morning, lack of drawer space within the room , Probably have to be desperate to stay here again
Stayed 1 night in Feb 2022

10/10 Excellent

Adeyemi

Business traveller
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Good but the area of deposit is worst.
My stay was okay, but up till this moment £25 deposit, I deposited have not been reverse. Which I'm not happy about since 10 a.m I left yesterday. It was quite bad. I expected them to refund my deposit immediately.
Stayed 2 nights in Jan 2022

10/10 Excellent

Mandy

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Spotless.
Plenty of parking. The hotel was dated but immaculately clean. Our room was spacious, absolutely spotless. The bed was large & comfy. The shower was powerful & the towels on the hot radiator was a nice touch. We noticed how quiet it was. Breakfast was good too.
Stayed 1 night in Jan 2022

10/10 Excellent

Margaret

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 1 night in Jan 2022

10/10 Excellent

Terence

Travelled with family
Liked: Staff & service
Like: breakfast was very good Dislike: slept for three nights, had to ask for towels and coffees. No room service.
Stayed 3 nights in Dec 2021

8/10 Good

Michael

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 3 nights in Dec 2021

10/10 Excellent

Ivanka

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Good
I had a very good quality time in Tacher's hotel in East Horsley. I would recommend.
Stayed 2 nights in Nov 2021

10/10 Excellent

Denyse, Reseda

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Friendly and helpful staff
Stayed 6 nights in Nov 2021

10/10 Excellent

Martin

Business traveller
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Gréât place to stay, cannot fault
Stayed 1 night in Nov 2021

8/10 Good

David

Travelled with family
Liked: Staff & service
Disliked: Property conditions & facilities
Friendly helpful start. Reasonable breakfast and restaurant food. Bathroom poorly cleaned and noisy slow filling toilet. No hangers in wardrobe. Lovely setting and reasonable price.
Stayed 2 nights in Nov 2021

8/10 Good

Alistair

Business traveller
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
It was OK friendly
Stayed 1 night in Nov 2021

8/10 Good

M

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Country break
Great looking hotel, service really good, food and drink a little expensive, but not exceedingly so, but it had cardboard cups for tea or coffee in the rooms. Cardboard is not what you expect, or want in a high end hotel.
Stayed 1 night in Nov 2021

8/10 Good

Min C

Travelled with family
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 1 night in Nov 2021

2/10 Terrible

katherine

Travelled with family
Disliked: Cleanliness, staff & service, property conditions & facilities, room comfort
Disgusting
Hotel was dirty, urine on the bathroom floors, pubic hair in the bath, Tea and coffee stains everywhere When we complained they sent a cleaner in but it still stunk of urine and they didn’t even mop the bathroom floor Sent an email to complain to the hotel but not heard anything back
Stayed 1 night in Oct 2021

4/10 Poor

Claire

Travelled with family
Disliked: Cleanliness, staff & service, amenities, property conditions & facilities
Could have been lovely but staff (what staff there was!) clearly didn’t want to be there and the morning reception lady was just plain rude. Internally the rooms were old, tired and hadn’t been refurbished in 20 years, and very basic. Pillows hard as rocks. Just didn’t feel like a welcomed or wanted guest
Stayed 1 night in Oct 2021

10/10 Excellent

Jill

Stayed 1 night in Oct 2021

10/10 Excellent

david

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Very good
Stayed 1 night in Oct 2021

6/10 Okay

michael

Liked: Cleanliness, staff & service, room comfort
Enjoyed our stay.
Staff were friendly and helpful, hotel was clean, could use a little updating. Restaurant was OK (excellent gastro pub 100m away).
Stayed 2 nights in Oct 2021

8/10 Good

Robert

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 1 night in Oct 2021

6/10 Okay

Serena

Stayed 1 night in Oct 2021

10/10 Excellent

Julia

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 1 night in Sep 2021

8/10 Good

Wendy

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Excellent with one reservation
The hotel is situated on an A road within easy reach of the A3 with access to the M25 so very convenient. I was to the rear of the hotel and it was very quiet. Car parking was good. Check-in was excellent and staff throughout very friendly and helpful. Breakfast and dinner were both plentiful, well cooked and presented and served. However, I do have one complaint and that is having arrived at around 17:00 and asked to book for dinner, I was refused. The reason given was that a coach party of 100 was due and they could not cope with any more. I would have thought that something other than "there's a pub up the road" could have been offered. As I did not want to take that option, I made do with half a sandwich that I had with me! In all other respects I would rate the hotel as excellent and perhaps the management could consider offering something under these circumstances.
Stayed 2 nights in Sep 2021

4/10 Poor

Verified traveller

Business traveller
Liked: Staff & service
Disliked: Cleanliness, property conditions & facilities
Disappointing.
Unfortunately disappointing. Way too much dust on the shelves and above the bed head. The towel was at least 5 years old and like something you would find at the bottom of a sports bag. No complementary shower products. The bed was up against the wall of the adjoining toilet. You could here the light being turned on and then what followed. That’s how thin the walls up. (Then the chap next door was snoring all night - not hotels fault) The tv remote control didn’t work. A paint. Better pillows. A clean and some soap. Not too much to ask. Positive - the staff where very friendly and good. I also thought it said there was parking. There is not. That could have been my mistake.
Stayed 1 night in Sep 2021

10/10 Excellent

Rowan

Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Excellent hotel. Peaceful, spacious rooms & helpful staff.
Stayed 1 night in Sep 2021

10/10 Excellent

Roselyn

Travelled with group
Liked: Staff & service, property conditions & facilities, room comfort
Beautiful. Very polite receptionist enjoyed everything.
Stayed 1 night in Sep 2021

10/10 Excellent

Chris

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Nice hotel very quiet and restaurant with limited menu but excellent food
Stayed 2 nights in Aug 2021

8/10 Good

Verified traveller

Travelled with family
Liked: Staff & service, room comfort
The hotel is a little tired in places. The room was clean but looked grubby as old and worn.
Stayed 1 night in Aug 2021

10/10 Excellent

Jill

Stayed 1 night in Aug 2021

4/10 Poor

Sharon

Disliked: Cleanliness, property conditions & facilities, room comfort
Stayed 1 night in Aug 2021

6/10 Okay

Ian

Liked: Staff & service
Disliked: Room comfort
Stayed 1 night in Aug 2021

6/10 Okay

Verified traveller

Travelled with partner
Liked: Staff & service, amenities
Disliked: Cleanliness
The evening dinner and breakfast was lovely. They need to improve their general cleaning, cobwebs and carpets needed hoovering. The bedroom we stayed in needed upgrading and general cleanliness was disappointing, dust round bath etc.
Stayed 1 night in Aug 2021

8/10 Good

Kelly

Liked: Cleanliness, room comfort
Stayed 1 night in Aug 2021

8/10 Good

Samuel

Travelled with family
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 1 night in Aug 2021

4/10 Poor

Andy

Travelled with family
Liked: Staff & service
Disliked: Cleanliness, property conditions & facilities
Stayed 1 night in Aug 2021

10/10 Excellent

Denise

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Great location at a reasonable price....
Comfortable room, good atmosphere in Hotel.... The bathroom shower.. complete required attention!
Stayed 1 night in Aug 2021

4/10 Poor

Verified traveller

Travelled with partner
Disliked: Cleanliness, property conditions & facilities
The property is very dated and in a very poor state of affairs. Our room was very dusty when we walked in, the bed sheets had blood stains on them, no toilet paper, no hot water... The bed was super uncomfortable, it was like sleeping on a concrete slab, on one of the sides of the bed the springs had given in. I think i might have slept a total of 2 hours over 2 days. The bed just wasnt comfortable at all. Ive had better experiences in a travelodge. I wish i had booked another hotel Breakfast was the only highlight of our stay. We stayed at the hotel to be close towards the surrey hills. Its safe to say i will not be returning to this hotel anytime soon.
Stayed 2 nights in Aug 2021

10/10 Excellent

Lisa-Jane

Stayed 1 night in Aug 2021

8/10 Good

Jennifer

Liked: Staff & service, room comfort
Disliked: Cleanliness
Quiet friendly but in need of upgrading
Stayed 4 nights whilst visiting family.Despite being quite close to a main road was very quiet inside with our windows open.Surrounded by lots of garden & plenty of outdoor seating. Shell petrol station adjacent has Little Waitrose shop.Decor rather tired/old fashioned in public spaces. A few issues with cleanliness of our room niggling not major issues(raised with staff) Iron and ironing board welcome.Didnt eat in.
Stayed 4 nights in Aug 2021

4/10 Poor

Verified traveller

Travelled with group
Disliked: Cleanliness, property conditions & facilities
Na
Stayed 3 nights in Aug 2021