Seasonal outdoor pool
Check availability

Reviews of Mercure Box Hill Burford Bridge Hotel

4 out of 5
Mercure Box Hill Burford Bridge Hotel
At the Foot of Box Hill, Dorking, England

Reviews

8.2

Very good

Rating 10 - Excellent. 192 out of 445 reviews" "
Rating 8 - Good. 147 out of 445 reviews" "
Rating 6 - Okay. 49 out of 445 reviews" "
Rating 4 - Poor. 35 out of 445 reviews" "
Rating 2 - Terrible. 22 out of 445 reviews" "

8.4/10

Cleanliness

8.4/10

Staff & service

7.6/10

Amenities

7.8/10

Property conditions & facilities

7.6/10

Eco-friendliness

Reviews

10/10 Excellent

Nick

Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Comfortable hotel. Not easily accessible for those with mobility problems. Parking is an issue. But the hotel itself is very nice. Breakfasts are good. The restaurant offers good options for dinner. Nice bar. The pool is fantastic, the garden is lovely, and there are great walking possibilities. Some rooms have cosy balconies, but try to avoid loud weddings.
Stayed 4 nights in Nov 2023
Response from Reception team on 10 Apr 2024
Dear Nick,We very much appreciate your comments regarding your stay at the Mercure Box Hill Burford Bridge Hotel. It is always a pleasure to receive positive feedback. I will share your comments with our team. I am sure that this feedback will serve as an encouragement to all of our staff as we strive to continuously improve the quality of our services.Thank you again for sharing your experience, and we hope your next visit will be as pleasant as the previous one.Sincerely,Front office team

10/10 Excellent

Alethea

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Excellent stay at the Burford Bridge Hotel! The hotel is older - my room was clean, comfortable, and very quiet. The bus stop just steps from the door took me to downtown Dorking for great food and a concert. Karima went above and beyond to help me with transportation, wi-fi, and made my experience top-notch. I will definitely stay here again on a future trip to Dorking.
Response from Reception team on 22 Mar 2024
Dear Alethea,We very much appreciate your comments regarding your stay at the Mercure Box Hill Burford Bridge Hotel. It is always a pleasure to receive positive feedback. I will share your comments with our team. I am sure that this feedback will serve as an encouragement to all of our staff as we strive to continuously improve the quality of our services.Thank you again for sharing your experience, and we hope your next visit will be as pleasant as the previous one.Sincerely,Front office team

10/10 Excellent

Helen

Liked: Cleanliness, staff & service, property conditions & facilities
Very comfortable room. Reception staff were very welcoming and helpful.
Stayed 1 night in Jan 2024
Response from Reception team on 15 Feb 2024
Good afternoon Helen,We very much appreciate your review regarding your stay at the Mercure Box Hill Burford Bridge Hotel. It is always a pleasure to receive positive feedback. I will share your comments with our team. I am sure that this feedback will serve as an encouragement to all of our staff as we strive to continuously improve the quality of our services.Thank you again for sharing your experience, and we hope your next visit will be as pleasant as the previous one.Kind regardsFront office team

8/10 Good

Nicole

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 1 night in Dec 2023

10/10 Excellent

Belinda

Liked: Cleanliness, staff & service, property conditions & facilities
Great stay
Response from Reception team on 15 Feb 2024
Good afternoon Belinda,We very much appreciate your review regarding your stay at the Mercure Box Hill Burford Bridge Hotel. It is always a pleasure to receive positive feedback. I will share your comments with our team. I am sure that this feedback will serve as an encouragement to all of our staff as we strive to continuously improve the quality of our services.Thank you again for sharing your experience, and we hope your next visit will be as pleasant as the previous one.Kind regardsFront office team

10/10 Excellent

Trudy

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Great hotel
Very nice hotel - busy but it was quiet by the time we went to bed and in the morning.
Stayed 1 night in Nov 2023

10/10 Excellent

Timothy

Liked: Cleanliness, staff & service, property conditions & facilities
Beautiful property, with excellent, helpful staff. The rooms were well decorated and clearly well maintained, but were also a bit old, hence the window was a bit drafty. But that said, the room was still warm and comfy and the bathroom was excellent. I feel it’s such a shame that someone staying at a hotel is expected to pay for parking as an extra. This should be removed and if there is a negative, this would be it.
Stayed 1 night in Nov 2023

6/10 Okay

PHILIP, Ashford

Travelled with partner
A nice place that needs a bit of TLC. The corridor smelt of damp really strongly and you could see some sections looked tired. The lounge area was really nice and parking is easy
Stayed 1 night in Nov 2023

10/10 Excellent

Andrea

Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Loved the hotel, room was a little tired, bathrooms updated. Parking £10 but lots of water everywhere. Was visiting friends and a direct line call to taxi firm was told its £18 even when i was told them it was a 6 min drive away, didn't seem happy about no cash either. Bit of a ripoff to be honest.
Stayed 1 night in Nov 2023

10/10 Excellent

Christopher

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 1 night in Nov 2023

8/10 Good

James

Business traveller
Liked: Cleanliness, staff & service, room comfort
Stayed 1 night in Oct 2023

10/10 Excellent

Francis

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 1 night in Oct 2023
Response from Reception team on 3 Nov 2023
Thanks for the great review we hope to see you back here again soon!

6/10 Okay

Mandy

Liked: Cleanliness, staff & service
Stayed 1 night in Oct 2023

6/10 Okay

David

Stayed 1 night in Oct 2023

6/10 Okay

Claire

Business traveller
Liked: Staff & service, amenities
Disliked: Cleanliness
The staff, service and hotel are great . However the black mould on the grout in my bathroom was terrible it was everywhere and I was disappointed when I brushed a face cloth over some and it came off easily. This suggests that the bathroom and tiles just had not been cleaned thoroughly which is not really acceptable. Such a shame for what could have been an otherwise excellent stay.
Stayed 1 night in Oct 2023
Response from Reception team on 23 Oct 2023
Thank you for taking the time to tell us about your experience at the Mercure Box Hill Burford Bridge Hotel. I am sorry that your experience did not meet your expectations; please allow me to express my sincerest apologies.At Mercure, we strive to provide a superior service experience for every customer; therefore your feedback is very important to us. Please rest assured that we are taking the appropriate measures to address the problem and prevent future occurrence.We appreciate your sharing your concerns, and it is our hope that you will give us the opportunity to better serve you in the near future.Sincerely,Front office team

10/10 Excellent

Verified traveller

Travelled with partner
Housekeeping needs a shake up with room cleaning and replenishing items in rooms especially provided. The age of property is apparent however not acceptable for such a special hotel. Mold in bathrooms could use bleach and treatment. Rotting wood around windows and access French doors in bedrooms. Breakfast should include a selection of more healthy options I.e smoked salmon avocado. Eggs Benedict on Sundays .
Stayed 5 nights in Oct 2023
Response from Reception team on 23 Oct 2023
Thank you for taking the time to tell us about your experience at the Mercure Box Hill Burford Bridge Hotel. I am sorry that your experience did not meet your expectations; please allow me to express my sincerest apologies.At Mercure, we strive to provide a superior service experience for every customer; therefore your feedback is very important to us. Please rest assured that we are taking the appropriate measures to address the problem and prevent future occurrence.We appreciate your sharing your concerns, and it is our hope that you will give us the opportunity to better serve you in the near future.Sincerely,Front office team

6/10 Okay

Jeremy

Travelled with partner
Liked: Staff & service
Hotel is dated, bar had limited stock Staff were very friendly and efficient. Very excessive to charge £10 additional charge for overnight parking in their own carpark
Stayed 1 night in Sep 2023
Response from Room sales administrator on 3 Nov 2023
Thank you for your review Jeremy. We are very happy to hear our staff provided you with great customer service. The carpark charges are in line with other hotels and is due to its location.

10/10 Excellent

Russell

Liked: Cleanliness, amenities, property conditions & facilities
Clean and comfortable and super swimming pool for a dip before an excellent buffet breakfast with easy access to the Boxhill walks followed by a swim in the pool
Stayed 1 night in Oct 2023
Response from Reception team on 23 Oct 2023
We very much appreciate your comments regarding your stay at the Mercure Box Hill Burford Bridge Hotel. It is always a pleasure to receive positive feedback. I will share your comments with our team. I am sure that this feedback will serve as an encouragement to all of our staff as we strive to continuously improve the quality of our services.Thank you again for sharing your experience, and we hope your next visit will be as pleasant as the previous one.Sincerely,Front office team

10/10 Excellent

Stephen

Stayed 2 nights in Oct 2023
Response from Reception team on 23 Oct 2023
We very much appreciate your comments regarding your stay at the Mercure Box Hill Burford Bridge Hotel. It is always a pleasure to receive positive feedback. I will share your comments with our team. I am sure that this feedback will serve as an encouragement to all of our staff as we strive to continuously improve the quality of our services.Thank you again for sharing your experience, and we hope your next visit will be as pleasant as the previous one.Sincerely,Front office team

4/10 Poor

David

Business traveller
Disliked: Cleanliness, property conditions & facilities
Don’t be fooled by the reception area
The reception and bar/restaurant area of the hotel are really nice and exactly what you would expect from a hotel at this price point. The rooms unfortunately are not, in my room the bathroom ceiling was covered in mould the paint was peeling from the walls and the carpets were disgusting. It definitely needs a face lift.
Stayed 1 night in Oct 2023
Response from Reception team on 23 Oct 2023
Thank you for taking the time to tell us about your experience at the Mercure Box Hill Burford Bridge Hotel. I am sorry that your experience did not meet your expectations; please allow me to express my sincerest apologies.At Mercure, we strive to provide a superior service experience for every customer; therefore your feedback is very important to us. Please rest assured that we are taking the appropriate measures to address the problem and prevent future occurrence.We appreciate your sharing your concerns, and it is our hope that you will give us the opportunity to better serve you in the near future.Sincerely,Front office team

6/10 Okay

Andrew

Business traveller
Liked: Cleanliness
Rooms were tired. I stayed on a Sunday night for work purposes and there was a party with loud music which I could hear from my room until 11.00 pm.
Stayed 1 night in Oct 2023
Response from Room sales administrator on 3 Nov 2023
Hi Andrew, Thank you for your feedback. We are working to refurbish our rooms in due course. The music was from a wedding, we are sorry this disturbed you but it did go off at the permitted time. We hope you feel you can give us another try in the future.

8/10 Good

Anaina

Travelled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Beautiful place to stay!
Stayed 1 night in Oct 2023
Response from Reception on 10 Oct 2023
Thank you for your review, we hope to see you again!

8/10 Good

christopher

Stayed 1 night in Oct 2023
Response from Reception team on 23 Oct 2023
We very much appreciate your comments regarding your stay at the Mercure Box Hill Burford Bridge Hotel. It is always a pleasure to receive positive feedback. I will share your comments with our team. I am sure that this feedback will serve as an encouragement to all of our staff as we strive to continuously improve the quality of our services.Thank you again for sharing your experience, and we hope your next visit will be as pleasant as the previous one.Sincerely,Front office team

10/10 Excellent

Andrew

Stayed 1 night in Oct 2023
Response from Reception on 10 Oct 2023
Thank you for your great review! We are glad you had a great time and we hope to see you again

10/10 Excellent

Yurii

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 1 night in Sep 2023
Response from Reception team on 23 Oct 2023
We very much appreciate your comments regarding your stay at the Mercure Box Hill Burford Bridge Hotel. It is always a pleasure to receive positive feedback. I will share your comments with our team. I am sure that this feedback will serve as an encouragement to all of our staff as we strive to continuously improve the quality of our services.Thank you again for sharing your experience, and we hope your next visit will be as pleasant as the previous one.Sincerely,Front office team

2/10 Terrible

Lesley

Disliked: Cleanliness, staff & service, property conditions & facilities
Damp smell. Carpets were badly stained. Mould and dirty grout round bath. Badly stained wash basin. Missing handle on wardrobe door. Asked to change rooms and 2 others I was shown were the same. Checked out after 1 night.
Stayed 4 nights in Sep 2023
Response from Room sales administrator on 3 Nov 2023
Thank you for your feedback. We are in the process of refurbishing our rooms and we hope you will come back to us when this is done to give us another go.

6/10 Okay

Mr RC

Need better response to problems.
Disappointing response from reception to a couple of problems. 1. Went to reception to ask if they had any spare tv remote controls as the one in our room was faulty. A shrug from the receptionist and a simple “No” was all I got. After trying to reset it and putting new batteries in, I went back and asked if I could get one from an unoccupied room. This caused her to give a big sigh and was obviously an inconvenience, though it did produce a positive result. 2. Reported on Sunday evening that there was a problem with the toilet flush in our room, in that not even paper was not being flushed away. I was told that there was no one from maintenance on site, so the only solution was a room move. As it was late, we decided that we would manage without overnight as they could look into the problem in the morning. When we were going out on Monday morning, I reminded reception that we had the flush problem and said we would be out all day. Upon our return late on Monday we discovered that the flush was still not working properly, but as we had only 1 night left we didn’t bother trying to get it sorted then. We also had a problem with the hot water going off in our block but we were able to use the shower in another room, which was helpful but not ideal. The water was reinstated the same day. We have stayed here plenty of times before and will do again as it is convenient for us. So this experience hasn’t put us off but was a let down on our previous visits.
Stayed 4 nights in Sep 2023
Response from Room sales administrator on 3 Nov 2023
We are sorry to hear that your stay wasn't as good as you or we would hope. Please do get in touch when you would like to stay next and we will do what we can to make sure your future stays are up to the standard we all expect.

8/10 Good

Eunice Jean

Stayed 1 night in Sep 2023
Response from Reception team on 23 Oct 2023
We very much appreciate your comments regarding your stay at the Mercure Box Hill Burford Bridge Hotel. It is always a pleasure to receive positive feedback. I will share your comments with our team. I am sure that this feedback will serve as an encouragement to all of our staff as we strive to continuously improve the quality of our services.Thank you again for sharing your experience, and we hope your next visit will be as pleasant as the previous one.Sincerely, Reception team

10/10 Excellent

Mark

Travelled with family, Travelled with group
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Staff were very helpful and friendly
Stayed 2 nights in Sep 2023
Response from Reception team on 23 Oct 2023
We very much appreciate your comments regarding your stay at the Mercure Box Hill Burford Bridge Hotel. It is always a pleasure to receive positive feedback. I will share your comments with our team. I am sure that this feedback will serve as an encouragement to all of our staff as we strive to continuously improve the quality of our services.Thank you again for sharing your experience, and we hope your next visit will be as pleasant as the previous one.Sincerely,Front office team

8/10 Good

Peter, Evanston

Travelled with partner
Liked: Cleanliness, staff & service
Disliked: Amenities, property conditions & facilities
My stay at the Mercure Box Hill hotel was pleasant in every regard with one exception. There was no lift (elevator). It had not occurred to me before booking that a hotel rated with 4 stars could lack such a vital amenity. It should be stated up front on the list of property amenities.
Stayed 3 nights in Sep 2023
Response from Reception team on 23 Oct 2023
We very much appreciate your comments regarding your stay at the Mercure Box Hill Burford Bridge Hotel. It is always a pleasure to receive positive feedback. I will share your comments with our team. I am sure that this feedback will serve as an encouragement to all of our staff as we strive to continuously improve the quality of our services.Thank you again for sharing your experience, and we hope your next visit will be as pleasant as the previous one.Sincerely,front office team

10/10 Excellent

Andrew, Palo Alto

Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
The area is beautiful. The hotel has charming character. The outdoors area and pool are well kept and a relaxed place to go. Our room lacked a safe and the bathroom extractor fan was not working. The surface of the parking lot needs attention near the exit,
Stayed 9 nights in Aug 2023
Response from Reception team on 23 Oct 2023
We very much appreciate your comments regarding your stay at the Mercure Box Hill Burford Bridge Hotel. It is always a pleasure to receive positive feedback. I will share your comments with our team. I am sure that this feedback will serve as an encouragement to all of our staff as we strive to continuously improve the quality of our services.Thank you again for sharing your experience, and we hope your next visit will be as pleasant as the previous one.Sincerely,Reception team

10/10 Excellent

Alan

Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Lovely Hotel, we stayed for a wedding and it was perfect, the staff organised everything on the day to make it enjoyable. Excellent food nice cleans room , comfy bed and the hidden gem of a fantastic outdoor pool was a bonus especially as the weather has been so good.
Stayed 1 night in Sep 2023
Response from Reception team on 12 Sept 2023
Hi Alan, Thank you for leaving a review on Expedia. We all love a good wedding and your event was amazing. I hope we are able to see you again soon and show you another great stay. Reception.

10/10 Excellent

Colin

Stayed 1 night in Sep 2023
Response from Reception team on 12 Sept 2023
Hi Colin, It is great to see a perfect 10/10 score on your review and I am sure we will be able to show you another perfect stay on your next visit. Reception.

8/10 Good

Karen

Stayed 1 night in Sep 2023
Response from Reception team on 12 Sept 2023
Hi Karen, Thank you for taking time to write a review on Hotels.com. It is great to see a score of 8/10 for your visit, however we are always looking for a perfect 10/10 score from our guests so I hope we are able to show you the commitment and dedication we are all so proud to deliver to our guests and visitors regularly on your next visit. Reception

8/10 Good

Mindaugas

Stayed 1 night in Sep 2023
Response from Reception team on 12 Sept 2023
Hi Mindaugas, Thank you for leaving a review on Hotels.com and your great 8/10 score. I hope we are able to welcome you back and show you a perfect 10/10 stay next time. Reception.

2/10 Terrible

Joel

Stayed 1 night in Sep 2023
Response from Reception team on 12 Sept 2023
Hi Joel, Thank you for taking time to leave a review on Hotels.com. I am truly saddened to see such a low review score with no explanation. We would always hope our guests would give us a chance to resolve any issues prior to their departure so we have a chance to regain their faith in our hotel and help any situation they may have before they leave with a bad feeling about our property. I am always open to listening to residents concerns and I hope you give us a chance to regain your faith in our hotel. Reception.

10/10 Excellent

John

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 1 night in Sep 2023

10/10 Excellent

Jason

Travelled with family
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Great spot, surprisingly well connected
Loved it. Public transport connections surprisingly very good. Pool and outside area lovely. Good breakfast too
Stayed 1 night in Aug 2023
Response from Shane on 28 Aug 2023
Dear Jason, Thank you for taking time to write a review on Hotels.com. I am delighted to see a perfect 10/10 score and we were able to make your stay "lovely". i hope we are able to welcome you in the future and show you another great stay. Shane

10/10 Excellent

Jennifer

Travelled with family
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
My garandaughter enjoyed the pool
Family treat for the night
Stayed 1 night in Aug 2023
Response from Shane on 28 Aug 2023
Dear Jennifer, Thank you for leaving a review on Hotels.com and your perfect score. Our pool is a great asset to the hotel and I am thrilled that your granddaughter enjoyed her stay with us. I hope we are able to welcome you back and show you both another great stay (try the pool yourself). Shane

6/10 Okay

Alex, London

Travelled with partner
Liked: Cleanliness, staff & service, amenities
Disliked: Property conditions & facilities
Advertised air conditioned room, but non functioning AC was available. Had to sleep with a fan and window open which wasn't ideal with lots of motorbikes going past.
Stayed 1 night in Aug 2023
Response from Reception team on 21 Aug 2023
Dear Alex, Thank you for leaving a review on Expedia.com. I am sorry that your air conditioning was not working, however we could have moved your rooms if we had known the situation was unsuitable for you. The road and the motorbikes are busy during the day and early evening, however overnight it is a quiet, back country lane.

4/10 Poor

Robert

Disliked: Cleanliness, property conditions & facilities, room comfort
Dated and in need of repair
For a Superior room there was very little that was superior. Fixtures and fittings very dated, certainly not worth the value.
Stayed 1 night in Aug 2023
Response from Reception team on 8 Aug 2023
Dear Robert, Thank you for taking time to write a review on Hotels.com. I am sorry to hear that you were not impressed with our superior premium room. We are undergoing a continuous refreshment program and all our rooms are being updated throughout the year and I am certain your room will be back to its expected condition very soon. Reception Team.

10/10 Excellent

Anne

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Fantastic hotel
What a wonderful hotel lovely staff beautiful grounds and pool. Lovely reception area comfy sofas. Great breakfast would thoroughly recommend
Stayed 1 night in Aug 2023
Response from Reception team on 8 Aug 2023
Dear Anne, Thank you for leaving a perfect 10/10 review on Hotels.com. It is very rewarding to see that our hard work and commitment to guest care has made your stay lovely and wonderful. I hope we are able to welcome you back in the future and show you another perfect stay. Reception Team.

10/10 Excellent

Andrea

Liked: Cleanliness, staff & service, property conditions & facilities
Had a lovely stay, all the staff were extremely friendly and accommodating. The pool was lovely and breakfast was hot and replenished frequently. The hotel is very well kept and the grounds are immaculate. Saw lots of bunnies on the lawn and the location is perfect for Chessington, Legoland, Hampton Court etc Highly recommend and will be back!
Stayed 3 nights in Jul 2023
Response from Reception team on 5 Aug 2023
We very much appreciate your comments regarding your stay at the Mercure Box Hill Burford Bridge Hotel. It is always a pleasure to receive positive feedback. I will share your comments with our team. I am sure that this feedback will serve as an encouragement to all of our staff as we strive to continuously improve the quality of our services.Thank you again for sharing your experience, and we hope your next visit will be as pleasant as the previous one.Sincerely,reception team

8/10 Good

Richard

Liked: Cleanliness, staff & service, room comfort
Pleasant hotel. Convenient. Well staffed.
Helpful and friendly welcome. Good sized room. Clean. Generally quiet. Attentive bar staff. Decor in public areas a bit tired. Easy parking.
Stayed 2 nights in Aug 2023
Response from Reception team on 5 Aug 2023
We very much appreciate your comments regarding your stay at the Mercure Box Hill Burford Bridge Hotel. It is always a pleasure to receive positive feedback. I will share your comments with our team. I am sure that this feedback will serve as an encouragement to all of our staff as we strive to continuously improve the quality of our services.Thank you again for sharing your experience, and we hope your next visit will be as pleasant as the previous one.Sincerely,reception team

8/10 Good

gabriela

Travelled with group
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 1 night in Jul 2023
Response from Reception team on 5 Aug 2023
We very much appreciate your comments regarding your stay at the Mercure Box Hill Burford Bridge Hotel. It is always a pleasure to receive positive feedback. I will share your comments with our team. I am sure that this feedback will serve as an encouragement to all of our staff as we strive to continuously improve the quality of our services.Thank you again for sharing your experience, and we hope your next visit will be as pleasant as the previous one.Sincerely,

10/10 Excellent

Zekiye

Stayed 1 night in Jul 2023
Response from Reception team on 5 Aug 2023
We very much appreciate your comments regarding your stay at the Mercure Box Hill Burford Bridge Hotel. It is always a pleasure to receive positive feedback. I will share your comments with our team. I am sure that this feedback will serve as an encouragement to all of our staff as we strive to continuously improve the quality of our services.Thank you again for sharing your experience, and we hope your next visit will be as pleasant as the previous one.Sincerely,

8/10 Good

Neil

Stayed 1 night in Jul 2023
Response from Reception team on 5 Aug 2023
We very much appreciate your comments regarding your stay at the Mercure Box Hill Burford Bridge Hotel. It is always a pleasure to receive positive feedback. I will share your comments with our team. I am sure that this feedback will serve as an encouragement to all of our staff as we strive to continuously improve the quality of our services.Thank you again for sharing your experience, and we hope your next visit will be as pleasant as the previous one.Sincerely,

10/10 Excellent

Dean

Business traveller
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 1 night in Jul 2023
Response from Reception team on 5 Aug 2023
We very much appreciate your comments regarding your stay at the Mercure Box Hill Burford Bridge Hotel. It is always a pleasure to receive positive feedback. I will share your comments with our team. I am sure that this feedback will serve as an encouragement to all of our staff as we strive to continuously improve the quality of our services.Thank you again for sharing your experience, and we hope your next visit will be as pleasant as the previous one.Sincerely,

10/10 Excellent

Peter

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Fantastic Location
Lovely old hotel in great condition and great facilities including a large outside heated swimming pool
Stayed 1 night in Jul 2023
Response from Reception team on 31 Jul 2023
Thank you for your great feedback! We hope to welcome you again soon.

8/10 Good

Gemma

Liked: Cleanliness
Stayed 1 night in Jul 2023
Response from Reception team on 5 Aug 2023
We very much appreciate your comments regarding your stay at the Mercure Box Hill Burford Bridge Hotel. It is always a pleasure to receive positive feedback. I will share your comments with our team. I am sure that this feedback will serve as an encouragement to all of our staff as we strive to continuously improve the quality of our services.Thank you again for sharing your experience, and we hope your next visit will be as pleasant as the previous one.Sincerely,