All reviews shown are from real guest experiences. Only travellers who have booked a stay with us can submit a review. We verify reviews according to our guidelines and publish all reviews, positive or negative.More informationOpens in a new window
How far away we were and we didn't have a good night sleep as children was very nosey
Christina
Stayed 2 nights in Apr 2024
Response from Simone Brinkworth on 15 Apr 2024
Thank you for taking the time to tell us about your experience at Holiday Inn GUILDFORD.Please know that your feedback is extremely valuable to us. We use feedback, such as yours, to continuously make changes to our brand to improve the guest experience. We hope that you will give us the opportunity to serve you again in the future.Again, thank you for choosing Holiday Inn, and if I can be of assistance to you, please contact me directly at the hotel.RegardsSimone
I received a parking ticket/fee for £170.00 despite registering my car registration with reception on arrival and parking in a disabled parking bay. With a valid Disabled Badge.
Lesley
Stayed 2 nights in Dec 2023
Response from Simone Brinkworth on 18 Mar 2024
Could I ask you to contact me at the hotel so I can review with yourself.RegardsSimone Brinkworth
Don't stay here! rude staff and very tired rooms, dirty corridors. More like a trucker stop.
Nathan
Stayed 1 night in Feb 2024
Response from Simone Brinkworth on 26 Feb 2024
Thank you for taking the time to tell us about your experience at Holiday Inn GUILDFORD.Please know that your feedback is extremely valuable to us. We use feedback, such as yours, to continuously make changes to our brand to improve the guest experience. We hope that you will give us the opportunity to serve you again in the future.Again, thank you for choosing Holiday Inn, and if I can be of assistance to you, please contact me directly at the hotel.RegardsSimone
10/10 Excellent
Maria
17 Feb 2024
bar and lobby area are modern and really lovely for relaxing in. Rooms are comfortable and good size. We ate dinner and breakfast in the hotel and pleased with both. Health club a special star. Really enjoyed it. Stayed with two kids and got goody bags. Would love to stay again.
Maria
Stayed 2 nights in Feb 2024
Response from Simone Brinkworth on 26 Feb 2024
Thank you for reviewing your recent stay.RegardsSimone
The hotel had a nice flow to it. Nice interior. Reasonable rooms with big bed. Breakfast was really gorgeous, well cooked. Bar area spacious and plenty of seating and tables to work on. It was conveniently placed for our group who were there to attend an event at a nearby Technology Centre. Would definitely stay again.
Alison
Stayed 1 night in Jan 2024
Response from Simone Brinkworth on 25 Jan 2024
Thank you for taking the time to review your recent stay with us. I hope we can welcome you back soon.RegardsSimone
Great stay both myself and wife enjoyed it.I was having hospital treatment nearby so it combined business with pleasure.
Hotel was very clean, good atmosphere, great food, and comfortable
will book again
regards
Richard Anderson
Richard
Stayed 1 night in Jan 2024
Response from Simone Brinkworth on 15 Jan 2024
Thank you for taking the time to review your recent stay.RegardsSimone
10/10 Excellent
Jeremy
9 Jan 2024
Liked: Cleanliness, staff & service
Bathroom in room 253 was a little tired. loose shower handle. But otherwise stay was very nice.
Jeremy
Stayed 4 nights in Jan 2024
Response from Simone Brinkworth on 12 Jan 2024
Thank you for taking the time to review your recent stay.RegardsSimone
I am sorry that you have experienced "Horrible Service" however I can see that we have you as a no show for your stay.Please let me know how we can help or how we can rectify this feedback.RegardsSimone Brinkworth
The hotel and the staff weee amazing, nothing was too much hassle, the room was clean, the pool was clean my daughter loved it! The food was also really good.
Justine
Stayed 2 nights in Nov 2023
Response from Simone Brinkworth on 13 Nov 2023
Thank you for taking the time to review your recent stay.RegardsSimone
Stayed here before and all was good.
Complimentary crisps and chocolate a nice touch. BUT early morning, trying to wash hair before an appointment --- Shower did not work, bath tap did but would not change to shower head---nightmare as I have very long hair ! No shower gel in holder either.
Jack on check in was excellent. Told chap on checkout day of shower problems.
Miss
Stayed 1 night in Nov 2023
Response from Simone Brinkworth on 3 Nov 2023
Thank you for taking the time to tell us about your experience at Holiday Inn GUILDFORD.Please know that your feedback is extremely valuable to us. We use feedback, such as yours, to continuously make changes to our brand to improve the guest experience. We hope that you will give us the opportunity to serve you again in the future.Again, thank you for choosing Holiday Inn, and if I can be of assistance to you, please contact me directly at the hotel.RegardsSimone
6/10 Okay
Verified traveller
Travelled with family
2 Nov 2023
Disliked: Cleanliness
Room had a slight smell of sick.
Verified traveller
Stayed 1 night in Oct 2023
Response from Simone Brinkworth on 3 Nov 2023
Thank you for taking the time to tell us about your experience at Holiday Inn GUILDFORD.Please know that your feedback is extremely valuable to us. We use feedback, such as yours, to continuously make changes to our brand to improve the guest experience. We hope that you will give us the opportunity to serve you again in the future.Again, thank you for choosing Holiday Inn, and if I can be of assistance to you, please contact me directly at the hotel.RegardsSimone
Great hotel with decent sized, comfortable room. Staff were pleasant and helpful and the food in the restaurant was good.
Steven
Stayed 1 night in Oct 2023
Response from Simone Brinkworth on 3 Nov 2023
Thank you for your recent review. I hope to see you again soon.RegardsSimone
2/10 Terrible
Ian
27 Oct 2023
Ian
Stayed 1 night in Oct 2023
Response from Simone Brinkworth on 28 Oct 2023
Thank you for taking the time to tell us about your experience at Holiday Inn GUILDFORD.Please know that your feedback is extremely valuable to us. We use feedback, such as yours, to continuously make changes to our brand to improve the guest experience. We hope that you will give us the opportunity to serve you again in the future.Again, thank you for choosing Holiday Inn, and if I can be of assistance to you, please contact me directly at the hotel.RegardsSimone
4/10 Poor
Nevena
22 Oct 2023
Disliked: Cleanliness, staff & service
Extreme disappointment
Arrived at night and parked the car. Went straight in and checked in. The next day we saw the notice we’ve had to pay for parking. Went straight to reception to do that. They said we can only pay for the next evening which we did. Back home and three weeks later we get a 60£ fee - the hotel has a camera on the way in and we were fined. Why didn’t staff say anything about it when we enquired. We wanted to pay. It feels like a scheme to fine people instead of a fair service and care for the customers.
The room furniture and corridors are quite dated. We killed a huge spider in the middle of the room - happens, not an issue. It was early morning and at breakfast asked the receptionist to notify housekeeping and vacuum it. Went back at 9pm to find it still there.
All that with paying 320 Euro for a two night stay without breakfast.
So disappointed with Holiday Inn.
Nevena
Stayed 2 nights in Sep 2023
Response from Simone Brinkworth on 26 Oct 2023
Thank you for choosing Holiday Inn and for taking the time to provide feedback about your experience at Holiday Inn GUILDFORD.I would like to start by apologizing to you for not meeting your expectations. We strive to make each stay as pleasant and comfortable as possible, and we will use your comments to coach our team in order to provide a better experience in the future.I hope you will give us a chance by staying with us again to show you that your unsatisfactory stay was an exception. Again, thank you for sharing your comments, and if I can be of assistance to you, please contact me directly at the hotel.RegardsSimone
10/10 Excellent
Alison
22 Oct 2023
Alison
Stayed 1 night in Oct 2023
Response from Simone Brinkworth on 13 Nov 2023
Thank you for reviewing your recent stay.RegardsSimone
Its about time some money was spent on refurbishment, everything looks very tiered.
And why as a guest did i have to pay for parking, very disappointed
Terence
Stayed 1 night in Oct 2023
Response from Simone Brinkworth on 16 Oct 2023
Thank you for your review. I am pleased to be able tell you that the bedroom refurbishment will be starting on the 8th January 2024.RegardsSimone
Thank you for taking the time to review your recent stay. I hope to see you again soon.RegardsSimone
6/10 Okay
Verified traveller
Business traveller
2 Oct 2023
Liked: Cleanliness, staff & service
Its a bit grim!
Holiday Inn hasnt updated most of its hotels in years. This one is stuck in the 80/90s and is pretty grim. I slept well but its a very tired and dated hotel. Also its £5 parking for the night 😬
Verified traveller
Stayed 1 night in Oct 2023
Response from Simone Brinkworth on 3 Oct 2023
Thank you for your recent review, I am sorry that you went away disappointed.RegardsSimone
6/10 Okay
Jamie Lai Hock
Travelled with family and small children
2 Oct 2023
Curtains were stained and overall rooms looking tired. Bathrooms were like going back in time. The official photographs does not really correlate in reality. The Restaurant was probably the only decent ‘looking’ modern area. Food not bad but usual hotel prices.
Jamie Lai Hock
Stayed 3 nights in Aug 2023
Response from Simone Brinkworth on 3 Oct 2023
Thank you for your recent review. I am pleased to inform you that a phase of the rooms are being refurbished at the end of this year.RegardsSimone
Lovely staff, room spacious and comfy.
Pool clean and great size kids loved it.
Breakfast really tasty and great range on the serving time. All in all great value for money would defo stay again.
Alison
Stayed 1 night in Sep 2023
Response from Simone Brinkworth on 2 Oct 2023
Thank you for taking the time to review your stay. RegardsSimone
We were lucky to get a room really close to reception which was handy for us and we had no issues
Steven
Stayed 3 nights in Aug 2023
Response from Holiday Inn Guildford on 29 Aug 2023
Thank you for your feedback. We look forward to your stay with us again in future.
8/10 Good
Christopher
24 Aug 2023
Liked: Staff & service, room comfort
Christopher
Stayed 1 night in Aug 2023
Response from Holiday Inn Guildford on 24 Aug 2023
Thank you for your feedback. We look forward to having you stay with us again in future.
8/10 Good
Jennifer, Huntingdon
Travelled with family and small children
21 Aug 2023
Liked: Cleanliness, staff & service
Perfect for what we wanted - visiting friends nearby. Nice breakfast. Communal spaces nice and modern, rooms and halls a little more tired. Plenty of parking (at £5 a night if not booked directly).
Jennifer
Stayed 1 night in Aug 2023
Response from Holiday Inn Guildford on 22 Aug 2023
Thank you for your feedback. We look forward to having you again soon.