In-room safe, desk, blackout curtains, iron/ironing board

Reviews of Doubletree by Hilton Hotel Woking

4 out of 5
Doubletree by Hilton Hotel Woking
Victoria Way, Woking, England

Reviews

8.0

Very good

Rating 10 - Excellent. 309 out of 852 reviews" "
Rating 8 - Good. 305 out of 852 reviews" "
Rating 6 - Okay. 141 out of 852 reviews" "
Rating 4 - Poor. 65 out of 852 reviews" "
Rating 2 - Terrible. 32 out of 852 reviews" "

8.6/10

Cleanliness

8.2/10

Staff & service

8.0/10

Amenities

8.2/10

Property conditions & facilities

7.8/10

Eco-friendliness

Reviews

10/10 Excellent

Scott

Business traveller
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Nice stay, near local shops, restaurants and bars
Stayed 3 nights in Mar 2024
Response from Matt - General Manager on 25 Mar 2024
Dear Scott, What a lovely review! Thank you for sharing it, and hope to have you back soon for another great stay.

4/10 Poor

Thusitha

Travelled with family
Disliked: Property conditions & facilities
Poor hotel standards
Stayed 2 nights in Mar 2024
Response from Matt - General Manager on 25 Mar 2024
Dear Thusitha, Thank you for your rating. I am sorry to see that on this occasion we only achieved a 2/5. Hopefully you will give us another chance, so that we can show you that we are more than capable of delivering a 5/5 stay.

2/10 Terrible

Aster

Disliked: Cleanliness, staff & service, property conditions & facilities
Reseption staff terible
Stayed 2 nights in Mar 2024
Response from Matt - General Manager on 18 Mar 2024
Dear Aster, Thank you for sharing your rating following your stay. I am sorry to see that the Front Office team had such a negative effect on your stay. I will forward your feedback to the Front Office manager for further review.I hope you will give us another chance in the future, so that we can show you that we are more than capable of delivering a stay that is memorable for all the right reasons.

2/10 Terrible

Haijing, Sugar Land

Stayed 4 nights in Mar 2024
Response from Matt - General Manager on 15 Mar 2024
Dear Haijing, Sorry to see such a low rating, without any detail shared. Hopefully you will give us a chance in the future to remedy any issues that you encountered.

10/10 Excellent

julia

Liked: Cleanliness, staff & service, property conditions & facilities
Easy check in and check out, gluten free bread and muffins available at breakfast, only negative would be how difficult it was to reach the hotel by phone beforehand - the phone just rang unanswered for over 10 mins each time. Apart from that, would recommend.
Stayed 1 night in Mar 2024
Response from Matt - General Manager on 15 Mar 2024
Dear Julia, Thank you for this review! I am happy to see that overall your stay went well, and at the same also appreciate the constructive aspect shared that allows us to improve.See you back soon for another 5/5 stay.

10/10 Excellent

Ricky

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
N/A
Stayed 1 night in Mar 2024
Response from Matt - General Manager on 6 Mar 2024
Dear Ricky, Thank you for the great rating! See you back soon.

6/10 Okay

Derek

Liked: Cleanliness, staff & service, property conditions & facilities
Room clean bed very hard not good sleep breakfast not bad but just warm No fryed eggs
Stayed 1 night in Feb 2024
Response from Matt - General Manager on 13 Feb 2024
Hi Derek, Thank you for taking the time for leaving a review following your stay. I am sorry that you faced some shortcomings, where possible we will ensure that we improve! Hope to have you back soon.

10/10 Excellent

Veronica

Travelled with family
Liked: Cleanliness, amenities, property conditions & facilities
it was very good
Stayed 5 nights in Dec 2023
Response from Matt - General Manager on 15 Jan 2024
Dear Veronica, Thank you for this lovely rating. See you back soon for more.

10/10 Excellent

Sylvia

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Excellent service place is nice staff are great very welcoming. The assistant manager M kiss and his manager Uman are always about and stop to have chat.
Stayed 10 nights in Dec 2023
Response from Matt - General Manager on 10 Jan 2024
Dear Sylvia, Thank you so much! See you soon :-)

6/10 Okay

Dawn

Business traveller
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Stayed 2 nights in Dec 2023
Response from Matt - General Manager on 3 Jan 2024
Dear Dawn,Thank you for your rating. Sorry to see that we only scored 3/5. Hope to have you back soon for a hopefully faultless stay.

10/10 Excellent

BRYN

Travelled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Small room Great breakfast £15 to park is too much and should be complimentary or discounted for guests
Stayed 1 night in Dec 2023
Response from Matt - General Manager on 2 Jan 2024
Dear Bryn,Thank you for your rating of 5/5. At the same time, also I am grateful for the constructive detail shared. See you back soon.

2/10 Terrible

Russell

Stayed 3 nights in Dec 2023
Response from Matt - General Manager on 29 Dec 2023
Dear Russell, Very disappointing to see a 2/10. I am sorry that we let you down. I hope you will give us another chance, so that we can show you that we are more than capable of delivering a faultless stay.

6/10 Okay

Rachel

Travelled with family
Liked: Cleanliness, property conditions & facilities, room comfort
Stayed 2 nights in Dec 2023
Response from Matt - General Manager on 19 Dec 2023
Dear Rachel,Thank you for taking the time for sharing a rating on Hotels.comI am sorry to see that we didn't hit 10/10! Hope to have you back soon so that we can show you that we are more than capable of delivering a stay that is memorable for all the right reasons.

10/10 Excellent

Albert

Travelled with group
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 1 night in Dec 2023
Response from Matt - General Manager on 18 Dec 2023
Dear Albert, Thank you for this lovely rating. See you back soon.

10/10 Excellent

Ben

Business traveller
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 1 night in Nov 2023
Response from Matt - General Manager on 18 Dec 2023
Dear Ben,Thank you for this fantastic rating! See you back soon.

6/10 Okay

MOSHFIQUR

Business traveller
Stayed 4 nights in Dec 2023
Response from Matt - General Manager on 11 Dec 2023
Dear Moshfiqur,Thank you for your rating. I am sorry to see that on this occasion we didn't hit 10/10! Maybe next time?

10/10 Excellent

Darren

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 1 night in Nov 2023
Response from Matt - General Manager on 7 Dec 2023
Dear Darren,Thank you for your rating! See you back soon for more.

10/10 Excellent

Tomomi

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 1 night in Dec 2023
Response from Matt - General Manager on 5 Dec 2023
Dear Tomomi,Thank you for this lovely rating. See you soon for more.

10/10 Excellent

Verified traveller

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Facilities were good and staff very friendly
Stayed 1 night in Nov 2023
Response from Matt - General Manager on 23 Nov 2023
Dear Guest, Thank you for this lovely note and for sharing it.See you soon for more.

10/10 Excellent

Frances

Travelled with family, Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Excellent staff who did everything to make your stay successful.
Stayed 5 nights in Nov 2023
Response from Matt - General Manager on 19 Nov 2023
Dear Frances, Thank you for this lovely note! See you back soon.

10/10 Excellent

Janet

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 1 night in Nov 2023
Response from Matt - General Manager on 19 Nov 2023
Dear Janet, Thank you for taking the time for leaving a rating following your stay. See you soon for another good stay.

10/10 Excellent

John

Stayed 1 night in Nov 2023
Response from Matt - General Manager on 19 Nov 2023
Dear John,Thank for taking the time for leaving a rating following your stay. See you soon for another good one.

6/10 Okay

Sheridan

Business traveller
Liked: Cleanliness, staff & service
Disliked: Room comfort
Overall really nice hotel but the beds were like sleeping on a brick.
Stayed 1 night in Nov 2023
Response from Matt - General Manager on 19 Nov 2023
Dear Sheridan,Thank you for taking the time for leaving a review following your stay .I am sorry to see that that the bed was not to your liking! Obviously to some extent this is a personal preference, but regardless please accept my apologies on this. Hope to have you back soon.

10/10 Excellent

taiwo

Business traveller
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
They welcome you with very warm delicious cookies. Hotel is clean and conveniently located to the center of Woking.
Stayed 7 nights in Nov 2023
Response from Matt - General Manager on 13 Nov 2023
Dear Taiwo, Thank you for this lovely note. See you soon for more.

6/10 Okay

Amitpaul

Travelled with family and small children
Liked: Staff & service
Check in - nothing extra offered other than the Hilton cookie which was nice. No Hilton Honors points available if you book thru Expedia. Car park is a test! Very low ceiling and awkward angles - be careful if you have a big car - worst part of parking is that its £15 per day additional. Room was small and pretty pokey for a deluxe double, my 3 year old got cabin fever very quickly. Beds were adequate - 3rd bed was a pullout. Breakfast is fine - good spread - however the coffee from the machine tastes oily and there are flies inside the dining area of the hotel which makes the dining experience particularly unpleasant. Dinner choices are limited and some of the items are very poor for the price. Caesar Salad was a really second rate attempt with 4 croutons and no anchovies - and this was £15! Fish and Chips were decent. Staff are mostly very friendly and helpful but service in the bar/restaurant is very slow - more people needed.Location is superb for Woking centre - right next to Victoria Place shopping centre. Overall a pretty typical Hilton experience in a decent location with great staff but a poor kitchen.
Stayed 3 nights in Nov 2023
Response from Matt - General Manager on 7 Nov 2023
Dear Amitpaul,Thank you for sharing your feedback on Expedia. There are some real positives that I see, but also obvious areas where we could improve for sure. Your feedback will help us on our journey to improve our product. I hope you will be back to see how we used the information to ensure your stay will be memorable for all the right reasons.

10/10 Excellent

Michelle, dubai

Travelled with family
Liked: Cleanliness, staff & service, property conditions & facilities
Perfect location for everything in Woking
Stayed 1 night in Oct 2023
Response from Matt - General Manager on 6 Nov 2023
Dear Michelle, Thank you for this rating! I am glad to see you had a good time.See you soon.

10/10 Excellent

Steven

Stayed 1 night in Nov 2023
Response from Matt - General Manager on 4 Nov 2023
Hi Steve, Thank you for this rating. See you back soon.

10/10 Excellent

Michelle, dubai

Stayed 1 night in Oct 2023
Response from Matt - General Manager on 17 Nov 2023
Dear Michelle, Thank you for your rating. Hope to have you back soon for another 5/5 stay.

10/10 Excellent

Paula

Stayed 2 nights in Sep 2023
Response from Matt - General Manager on 25 Oct 2023
Dear Paula, Thank you for this lovely rating. See you soon!

8/10 Good

Alexander

Travelled with group
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 1 night in Oct 2023
Response from Matt - General Manager on 23 Oct 2023
Dear Alexander, Thank you for your rating. Hope to see you back for a 10/10 stay soon.

10/10 Excellent

youssef

Liked: Cleanliness, staff & service, property conditions & facilities
Great location 5 min from rail station friendly stuff and nice walking area around the hotel
Stayed 1 night in Oct 2023
Response from Austeja on 21 Oct 2023
Dear Youssef,Thank you very much for your excellent rating and lovely comments. We look forward to welcoming you back when you next visit Woking.Best wishes,Austeja

10/10 Excellent

Jazmin

Liked: Cleanliness, staff & service, property conditions & facilities
The staff was very kind and the room very comfy
Stayed 1 night in Sep 2023
Response from Matt - General Manager on 16 Oct 2023
Dear Jazmin, Thank you for this lovely note! See you back soon.

4/10 Poor

Sam

Travelled with family
Liked: Cleanliness
Disliked: Property conditions & facilities, room comfort
The room was a little dated but the thing that disappointed me was how uncomfortable the bed was, it was as hard as the floor! The pillows were awful too, had to fold them in 3 for any substance. Very uncomfortable night, don’t think I’d go back
Stayed 1 night in Sep 2023
Response from Matt - General Manager on 25 Sept 2023
Dear Sam.Thank you for taking the time for leaving a review following your stay. I am sorry to see that the bed quality was not to your satisfaction. The beds we have are all Hilton beds and as such, usually warrant lots of praise, obviously not in your case, and the same goes for the pillows. Sam, once again please accept my apologies for not being able to provide a good night's sleep on this occasion, but hope you will give us another chance in the future.

8/10 Good

Nicola

Liked: Cleanliness, staff & service, room comfort
Convenient and comfortable
Near enough to the train station, check in was easy, staff were pleasant and helpful, lobby area was nice. Rooms are getting a little tatty and the AC was too noisy (we turned it off) but the shower pressure was good and we slept ok.
Stayed 1 night in Sep 2023
Response from Matt - General Manager on 25 Sept 2023
Dear Nicola, Thank you for taking the time for leaving a review following your stay. I am glad to see that overall all went well. Hope to have you back soon, for a hopefully 10/10 stay!

8/10 Good

Alison

Liked: Staff & service
Stayed 1 night in Sep 2023
Response from Matt - General Manager on 22 Sept 2023
Dear Alison, Thank you for a 8/10! Hope to have you back soon, so that we can show you that we are more than capable of delivering a 10/10 stay.

2/10 Terrible

Melissa

Travelled with partner
Disliked: Cleanliness, amenities, property conditions & facilities
Advertised A/C in rooms, had to leave mid way through our stay due to the heat, A/C unit started up but never cooled the room down, denied a refund in spite of this.
Response from Matt - General Manager on 20 Sept 2023
Dear Melissa, Thank you for taking the time for leaving a review! I am really sorry that on this occasion we let you down; your experience will be discussed in detail with the team. I hope to be able to welcome you back so that we can show you that the AC is working and we took your feedback on-board.

6/10 Okay

Mark

Stayed 2 nights in Sep 2023
Response from Matt - General Manager on 20 Sept 2023
Dear Mark,Sorry to see a 6/10 ;-( Hope to have you back soon, so that we can show you that we are more than capable of delivering a 10/10 experience.

8/10 Good

Andrew, Cham

Travelled with partner
Liked: Cleanliness, staff & service, property conditions & facilities
Good location. Good breakfast. Typical business hotel.
Stayed 3 nights in Sep 2023
Response from Matt - General Manager on 19 Sept 2023
Dear Andrew, Thank you for this note. Hope to have you back soon for a 5/5 stay :-)

8/10 Good

Sadi Okan

Liked: Staff & service, property conditions & facilities
Stayed 7 nights in Aug 2023
Response from Matt - General Manager on 4 Sept 2023
Dear Sadi, Thank you for a 4/5! Hope to have to have you back soon, for a hopefully 5/5 stay :-)

10/10 Excellent

Verified traveller

Travelled with family
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 1 night in Aug 2023
Response from Matt - General Manager on 4 Sept 2023
Dear Guest, Thank you for a 10/10! See you back soon.

8/10 Good

Faiza

Stayed 1 night in Aug 2023
Response from Matt - General Manager on 31 Aug 2023
Dear Faiza, Thank you for a 8/10. Hope to have you back soon, so that we can show you that we are more than capable of delivering a 10/10 stay!

6/10 Okay

Abdullah

Travelled with family
Liked: Cleanliness, room comfort
It was a good place to stay on specialy it is close to the Centre. The room doesn't have complete set of service such as toothbrush.
Stayed 10 nights in Aug 2023
Response from Matt - General Manager on 29 Aug 2023
Dear Abdullah, Thank you for your feedback. I am happy to see the positives shared! We have dental kits available upon request from reception of course, for your next stay.See you back soon.

6/10 Okay

Alexis

Travelled with family
Liked: Cleanliness, property conditions & facilities
We booked here last minute for 2 adults and 2 kids. The room was very compact for 4 and sofa bed not quite big enough for the 2 kids mainly the duvet being too small- an issue as edge to edge no overhang. The food was good wine not so much but felt food and drinks were expensive for what they were. Place was clean staff pleasant but nothing outstanding to say on this place. Advice park in multi storey car park next door as cheaper than hotel.
Stayed 2 nights in Aug 2023
Response from Matt - General Manager on 29 Aug 2023
Dear Alexis, Thank you for sharing your feedback. I am glad to see that overall the stay went well, and on the same note please accept my apologies for the shortcomings faced, these will be discussed further with the team. I hope you will be back soon, so you can see how we improved.

10/10 Excellent

Matthew

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 1 night in Aug 2023
Response from Matt - General Manager on 29 Aug 2023
Dear Matthew, Thank you for a 10/10 score.See you soon for another.

10/10 Excellent

MICHAEL

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 2 nights in Aug 2023
Response from Matt - General Manager on 24 Aug 2023
Dear Michael,Thank you for a 10/10! See you soon for another.

10/10 Excellent

Cheryl

Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
The staff is knowledgeable and very kind.
Stayed 6 nights in Aug 2023
Response from Matt - General Manager on 22 Aug 2023
Dear Cheryl,Thank you for sharing this lovely note! See you soon for another good stay!

10/10 Excellent

kenedy

Stayed 1 night in Aug 2023
Response from Matt - General Manager on 5 Sept 2023
Dear kenedy, Thank you for a 5/5! See you soon for more.

6/10 Okay

Sarah

Travelled with partner
Liked: Staff & service
Was an adequate stay. Bathroom was dated. Bed was hard as a rock. Front desk was extremely pleasant and helpful.
Stayed 2 nights in Aug 2023
Response from Matt - General Manager on 17 Aug 2023
Dear Sarah, Thank you for taking the time for sharing your review on Expedia. I am delighted to see that the service was good and at the same time grateful for the constructive detail shared, that helps us to improve. Hope to have you back soon.

6/10 Okay

Ross

Liked: Cleanliness, property conditions & facilities, room comfort
Perfectly fine - just a little tired looking
The hotel was well placed for an event we were going to close to Woking. The on-site car park was tight, but we were grateful that it allowed us to come & go during our stay. £15 parking seems a little pricey, but I was fine to pay it. On check-in we were told we had a Twin Room for my wife and I. I said that I hadn’t intended to book a twin & please could we be moved to a Double, at which point the staff member began changing our room in his system… Fortunately my wife had the foresight to ask “there isn’t a charge for this is there?” and the guy replied “yes of course”. I’ve never known a hotel charge for a minor room adjustment so I was a little put out, especially given the hotel seemed very quiet, and we stuck with the Twin Room that we had. The room itself was perfectly fine and we both slept very well. The view was quite uninspiring (the hotel waste/refuse area) and the bathroom looked like it could do with a spruce up, but the room was good for a 3* level hotel and felt very clean. The Bar area was not especially pleasant with very bright spotlights throughout and wasn’t a comfortable place to spend much time. I also noted they add a service charge to all bills even if you have ordered at the bar. 10% for pouring a pint felt a bit like Hilton profiteering. We had 1 drink & didn’t fancy to stay for a 2nd. Breakfast was good - again perfectly fine for a 3* hotel. We won’t rush back to stay here but if it was convenient, I would happily stay again.
Stayed 1 night in Aug 2023
Response from Matt - General Manager on 17 Aug 2023
Dear Ross,Thank you for taking the time for sharing your review on Hotels.comI am happy to see that overall you had a good stay. I am afraid the room type change in your case would have meant an upgrade hence the charge. The other constructive detail shared, will be discussed with the leadership team to ensure we take all learning away possible, so that we can improve future experiences. I hope we will be able to have you back soon, so that we can show you that we are more than capable of delivering a stay that is memorable for all the right reasons.

10/10 Excellent

Mellissa

Stayed 1 night in Aug 2023
Response from Matt - General Manager on 4 Sept 2023
Dear Melissa, Thank you for a 5/5!See you back soon.