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Reviews of Central House by House of Fisher

4 out of 5
Central House by House of Fisher
75-79 Park Street, Camberley, England

Reviews

8.4

Very good

Rating 10 - Excellent. 31 out of 78 reviews" "
Rating 8 - Good. 36 out of 78 reviews" "
Rating 6 - Okay. 4 out of 78 reviews" "
Rating 4 - Poor. 3 out of 78 reviews" "
Rating 2 - Terrible. 4 out of 78 reviews" "

9.2/10

Cleanliness

8.4/10

Staff & service

9.2/10

Amenities

8.8/10

Property conditions & facilities

Reviews

6/10 Okay

Verified traveller

Business traveller
Liked: Cleanliness
Road noise, but nice building
The main issue is the position close to the roundabout, so if hot having the window open means too much noise... but good building and location
Stayed 2 nights in Sep 2023

10/10 Excellent

Kenneth

Business traveller
Liked: Cleanliness, amenities, property conditions & facilities
Very clean property with all amenities, and good value for money. Good central location. No complaints.
Stayed 3 nights in Jun 2023
Response from Guest Services on 14 Jul 2023
Hi Keneth,Thank you for taking the time and leaving your feedback,We are more than happy to see you enjoyed your stay with us and that the standard of our accommodation met your needs. Also glad you were happy with the central location of the property which, we are sure, made your stay even more comfortable.Hoping to welcome you again in the near future,Guest Services

10/10 Excellent

Eddie

Business traveller
Liked: Cleanliness, room comfort
Stayed 4 nights in Aug 2021

10/10 Excellent

Verified traveller

Business traveller
Liked: Cleanliness, amenities, property conditions & facilities
It was like being home from home. Much better than a hotel.
Stayed 7 nights in Jan 2021

10/10 Excellent

Carl

Business traveller
Liked: Cleanliness, room comfort
Outstanding
Fantastic communication from the accommodation, fabulous standard of apartment.
Stayed 3 nights in Dec 2020

8/10 Good

Eddie

Business traveller
Liked: Cleanliness, room comfort
Accomodation very good but traffic very loud which has to be due to windows. Street cleaner goes past twice at 5am so be prepared to be up from then. Really great location though so you cant have it all. Earbuds or a few drinks before bed required
Stayed 3 nights in Nov 2020

10/10 Excellent

Tom

Stayed 3 nights in Nov 2020

8/10 Good

Louise

Stayed 2 nights in Aug 2020

10/10 Excellent

Andy

Business traveller
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 2 nights in Dec 2019

2/10 Terrible

Verified traveller

Business traveller
Liked: Cleanliness, staff & service
Disliked: Property conditions & facilities, room comfort
noisy apartment
Very noisy from the main road throughout the night, and very noisy from the toilet system. Saniflow kept going off I would not stay there again. And I requested a Quite room as working early in the morning
Stayed 1 night in Dec 2019
Response from Guest Services Team on 16 Jan 2020
Dear Guest, Thank you for leaving a review of your stay with us. I am sorry to hear that your stay was soured by external noise disturbance. Unfortunately having centrally located apartments, the surrounding noise can be an issue at times, which is something that is out of our control. The toilet macerator in the apartment does make a noise when flushing, and i can confirm that this is normal for a macerator. We are required by building regulations to have these systems in certain apartments. Please accept our apologies for the disturbance this may have caused. In regards to your request for a quite room, we are only able to accommodate such request as long as availability permits. On this occasion due to lack of availability we were not able to allocate a quite room. Kind Regards,

10/10 Excellent

Barry

Business traveller
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 3 nights in Oct 2019

8/10 Good

Verified traveller

Liked: Cleanliness, amenities, property conditions & facilities
Stayed 3 nights in Oct 2019

2/10 Terrible

Anne

Stayed 2 nights in Aug 2019

10/10 Excellent

Sherifat

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Despite the self check in, the facilities were excellent and the location was very close to the train station and by the mall. Only issue was the noise from the traffic but it did not matter after a while. Will definitely come again if I am in the area.
Stayed 2 nights in Aug 2019

10/10 Excellent

Barry

Business traveller
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Outstanding customer service and accommodation.
The apartments are conveniently located in the center of Camberley with shopping and entertainment all within walking distance. The deluxe studio apartment as a modern and contemporary look and provides a comfortable living space for 2 people. The apartment was in excellent condition, spotlessly clean and extremely well equipped. Although being close to the town center, the apartment as double glazed windows, keeping outside noise to a minimum. I booked the apartment through Hotels.com and once my booking was confirmed I received all relevant information from House of Fisher. The level of customer service and support from House of Fisher was outstanding, their reservations team were incredibly friendly and helpful, and went out of their way to make my stay pleasant and comfortable (excellent customer service) thank you. I would highly recommend House of Fisher both for outstanding accommodation and professional service.
Stayed 2 nights in Jul 2019

8/10 Good

Verified traveller

Liked: Cleanliness, staff & service, property conditions & facilities
Clean and central, but road noise so loud
Great apartments in central Camberley and very handy for nice places to eat and drink. Clean apartments but could do with curtains on the windows. However, The road noise was unbearable though so unfortunately won’t be staying again.
Stayed 1 night in May 2019

10/10 Excellent

Martin

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 3 nights in May 2019

8/10 Good

James

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 3 nights in Apr 2019

8/10 Good

Sharon

Liked: Cleanliness, staff & service, property conditions & facilities
great location
It's located in the town of Camberly right by all shops, restaurants and cinema. My apartment wasn't ready when i first arrived but staff friendly and helpful. Settee very low so problems getting up when you are getting older and a small chair would have been nice for when entertaining. All in all a lovely clean apatment
Stayed 2 nights in Feb 2019
Response from Alastair Robinson on 28 Feb 2019
Hi Sharon, Thank you for taking time out to leave a review of your stay with us. We are pleased to hear you were satisfied with the cleanliness and location of your apartment. We take pride in having centrally located apartments which gives guests easy access to everything the surrounding areas have to offer. We will be sure to take on board your comments regarding the seating arrangements for potential improvements where needed. We hope to accommodate you again in the future. Kind Regards. Guest Services Team.

10/10 Excellent

Verified traveller

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 2 nights in Feb 2019

4/10 Poor

Francesca

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
To noisy
That apartment was great, but it was so noisy from the road. It was like trying to sleep on the M25. Think they need to sort out the double glazing.
Stayed 1 night in Feb 2019
Response from Alastair Robinson on 28 Feb 2019
Hi Francesca, Thank you for taking time out to leave a review of your stay with us. We are pleased to hear you were happy with your apartment. Unfortunately having centrally located apartments does go hand-in-hand with the external noise from the surrounding public and roads, which sadly is out of our control. However we will be sure to take on board your comments regarding the double glazing for potential future improvements. We hope to accommodate you again in the future. Kind Regards. Guest Services Team.

10/10 Excellent

Richard

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Nice apartment in Camberley
Excellent facilities. Breakfast is in your room but is only musseli. Excellent facilities in room. Good shower, good fast Wi-Fi & TV. Biscuits provided which is always a nice touch.
Stayed 1 night in Jan 2019
Response from Alastair Robinson on 28 Feb 2019
Hi Richard, Thank you for taking time out to leave a review of your stay with us. We are pleased to hear you were happy with the facilities in the apartment. We strive to make our apartments feel like a home away from home, which includes having a few items included as part of our welcome pack in each apartment, such as muesli and biscuits. We hope to accommodate you again in the future. Kind Regards. Guest Services Team

10/10 Excellent

Verified traveller

Liked: Cleanliness, amenities, property conditions & facilities
I particularly liked the location right in the centre of town with all the shops and entertainment.
Stayed 2 nights in Jan 2019
Response from Craig Priest, Guest Services Team Leader on 23 Jan 2019
Good afternoon, Thank you for taking the time to leave your feedback. It is great to see a 5/5 score meaning we have succeeded in providing the service we aim to deliver. We currently have 12 properties across the Thames Valley area, all with a central location so it is pleasing to see this was to your liking. We hope to welcome you back in the near future.

8/10 Good

Sean

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Nice apartments
Good quality apartments in Camberley. Close to amenities and comfortable. The only downside is that there is no one on-site to help if there are any issues and check-in completely self-service. Also, try to avoid the first floor apartments as they all seem to have macerators in the toilets that start up the minute you turn on a tap and are INCREDIBLY NOISEY!
Stayed 1 night in Jan 2019
Response from Craig Priest, Guest Services Team Leader on 23 Jan 2019
Hi Sean, Thank you for taking the time to provide your feedback following your recent stay with us. I am glad to see that on the whole you had a positive experience, we are proud to boast centrally located properties close to local amenities so are glad you appreciated that & of course your comfort is also key. Although Central House does not have a reception we do have a 24/7 hour Guest Services team who are happy to help at any time. Lastly, the apartments do have macerator pumps but the noise that they make should not cause any disruption - I will have this checked in the apartment you stayed in to make sure it is operating correctly. We hope to welcome you back in the near future.

8/10 Good

Verified traveller

Business traveller
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Comfortable one night stay - House of Fisher used to leave small cereal boxes for breakfast which weren’t there when I visited this time.
Stayed 1 night in Dec 2018
Response from Nandor Sasvari on 12 Dec 2018
Dear Guest, Thank you for taking the time to write us your review and for rating us 4 out of 5. I am happy to hear that everything was in order with your apartment apart of the cereals missing, which I reported to our Headhousekeper. I hope that we will be able to welcome you in one of our locations in the near future as well. Best regards, Nandor Sasvari Guest Services Team Leader

10/10 Excellent

Laura

Great location, nice little flat. I appreciated the extra touches with milk and cereal too! Liz was really helpful too :) Thank yoiu!
Stayed 2 nights in Nov 2018
Response from Nandor Sasvari on 4 Dec 2018
Dear Ms Laura, Thank you very much for this wonderful review and for rating us 5 out of 5. We are very happy to hear that you enjoyed your stay and we hope that we can welcome you in one of our locations in the near future as well. Kind regards, Nandor Sasvari Guest Services Team Leader

8/10 Good

Alex

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Pretty good
Good
Stayed 3 nights in Oct 2018
Response from Nandor Sasvari on 7 Nov 2018
Dear Mr Alex, Thank you very much for taking the time and writing us a review and for rating us 4 out of 5. We are happy to hear that you enjoyed your stay. We hope that we can welcome you in one of our locations in the near future as well. Kind regards, Nandor Sasvari Guest Services Team Leader

8/10 Good

HASSAN

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
My stay was good and find comfort and convenient location
Stayed 2 nights in Oct 2018
Response from Nandor Sasvari on 29 Oct 2018
Dear Mr Hassan, Thank you very much for taking the time and writing us your review. I am very happy to hear that you enjoyed your stay with us and for rating us 4 out of 5. I hope that we can welcome you in one of our locations in the near future as well. Kind regards, Nandor Sasvari Guest Services Team Leader

10/10 Excellent

Verified traveller

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Central House - Camberley
Very cute place - very comfortable - easily accessible to the main town -- only issue was a little noisy on the corner (during the week) but not on the weekend -- possibly could add one or two more fans for air movement -- enjoyed it immensely and the customer service is out of this world -- thank you Definitely would recommend to anyone
Stayed 3 nights in Jul 2018
Response from Nandor Sasvari on 26 Jul 2018
Dear Guest, Thank you for taking the time and writing us this wonderful review. We are happy to hear that you enjoyed your stay with us and I will forward on your notes to the management. We hope that we can welcome you in one of our apartments in the near future as well. Kind regards, Nandor Sasvari Guest Services Team Leader

10/10 Excellent

Rob

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 1 night in Jun 2018
Response from Nandor Sasvari on 10 Jul 2018
Dear Mr Rob, Thank you very much for giving us 5 out of 5. I hope that we can welcome you in one of our locations in the near future as well. Kind regards, Nandor Sasvari Guest Services Team Leader

10/10 Excellent

Saravana

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 2 nights in May 2018
Response from Nandor Sasvari on 29 May 2018
Dear Saravana, Thank you for your review and for giving us 5 out of 5. I hope that we can welcome you in the near future as well in one of our apartments. Kind regards, Nandor Sasvari Guest Services Team Leader

8/10 Good

Kathryn

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 2 nights in Mar 2018
Response from Nandor Sasvari on 22 Mar 2018
Dear Ms Kathryn, Thank you for your feedback. We hope that we can welcome you in one of our locations in the near future as well. Kind regards, Nandor Sasvari Guest Services Team Leader

8/10 Good

Hussain

Liked: Cleanliness, property conditions & facilities, room comfort
In the hart of Camberley
1st time to stay in an apartment hotel type. It was a bit strange for me as they asked me to email a copy of my of ID and deposit before they send me the codes and instructions. After that the place was easy to get in to and access very tide and clean. I arrived late in the evening They had left a cartoon of milk in the fridge for tea and coffee. The place had fridge, washing machine, iron and other things you need for day to day life. They also have sky box and the Wi-Fi router in the room and fast. I was very close to the high street so restaurants, pubs and even 2 cinemas around.
Stayed 3 nights in Mar 2018
Response from Nandor Sasvari on 19 Mar 2018
Dear Mr Hussain, Thank you very much for taking the time and writing such great review for us. We are always looking forward to our guests feedback in order to continue to improve our services. I completely understand your point about our ID and deposit procedure, however this is necessary, the reason for this is our location being remote, we need to know exactly who is staying in our apartments for Health and safety/fire reasons. I am happy to hear that overall you had a pleasant stay with us and that you found that all shops, restaurants are close to our building. We hope that we can welcome you in one of our apartments in the near future as well. Best regards, Nandor Sasvari Guest Services Team Leader

8/10 Good

Verified traveller

Liked: Staff & service, property conditions & facilities, room comfort
Stayed 1 night in Feb 2018
Response from Nandor Sasvari on 20 Feb 2018
Good afternoon, Thank you for your review. I hope that you have a pleasant stay with us and we can welcome you back in one of our apartments in the near future as well. Kind regards, Nandor Sasvari Guest Services Team Leader

2/10 Terrible

Karl

Disliked: Cleanliness, staff & service, property conditions & facilities, room comfort
Didn't get in as as being on the road when I booked and didn't have my ID I was refused to allow stay and lost my money as no refund
Stayed 1 night in Jan 2018
Response from Nandor Sasvari on 25 Jan 2018
Dear Mr Karl, Than you for taking the time and writing this review. I have looked into your situation to find out what has happened. We were trying to contact you in order to make sure that you are aware of our booking procedure/terms and conditions which are also displayed on the booking site. We do require a copy of an ID from all guests staying and a security deposit prior check in, due to the fact that you have a booked a self check in property which has no front desk, so the above can only be done remotely by email. Regarding the amount not being refunded, as you have booked this trough a 3rd party website in this case Hotels.com, we were unable to cancel the booking for you, as only the guest who booked it is able to do such thing. We have encouraged you to do this. We have contacted Hotels.com in the morning following your booking, however they confirmed that they did not had any communication from your side and this has been charged as a no show. I hope that the above is a suitable explanation to your situation. Kind regards, Nandor Sasvari Guest Services Supervisor

10/10 Excellent

Verified traveller

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 1 night in Jan 2018
Response from Nandor Sasvari on 23 Jan 2018
Dear Guest, Thank you for taking the time and leaving a review for us. Kind regards, Nandor Sasvari Guest Services Supervisor

8/10 Good

Leigh, Camberley

Liked: Cleanliness, property conditions & facilities, room comfort
The room was very clean, everything where it is supposed to be. Would recommend this hotel if asked.
Stayed 2 nights in Dec 2017
Response from Nandor Sasvari on 23 Jan 2018
Dear Leigh, Thank you very much for your positive review. We are always looking forward to receive feedback from our guests so we can make sure that our services are up to the guests expectations. I am glad to hear that you enjoyed your stay and that you would recommend us for others. I hope that we can welcome you in one of our apartments in the near future as well. Kind regards, Nandor Sasvari Guest Services Supervisor

8/10 Good

adrian, swansea

Liked: Cleanliness, property conditions & facilities, room comfort
Apartment
The only downfall is a£150 deposit as it's self check in.nice apartment all round.in town center
Stayed 3 nights in Oct 2017

2/10 Terrible

Alexander

Liked: Cleanliness
Disliked: Staff & service, property conditions & facilities, room comfort
This place is poorly run and poorly located
Bad and inflexible service from the start, the building is on an incredibly busy junction so I was being woken up by boy racers until about 0400. The blinds are totally imeffectual, so even fully closed they let loads of light in. The check in process is a nightmare and the staff are completely inflexible about it. Don't stay here unless you hate a good nights sleep and like wasting your precious time dealing with incompetent staff.
Stayed 1 night in Nov 2017

8/10 Good

Raj

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Outstanding Camberely town centre stay
Prompt contact with details of auto check in and verification of identity to avoid deposit payment. First class studio apartment; outstanding bathroom and even provided with Volvic water; tea/coffee and cereals; Fast free broadband. Right in the city, 1 min walk from all amenities. Traffic noise could be an issue if you are a light sleeper however. Better than a hotel room for sure. A+
Stayed 1 night in Sep 2017

10/10 Excellent

Verified traveller

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Central apartment. Good standard. Value for money.
Easy check-in and check-out. Service when needed was efficient and nothing was too much trouble. Great welcome pack and fantstic facilities. Much prefer the freedom of an apartment rather than a hotel. Nice to make a cuppa and even a home cooked meal as full sized kitchen facilities were available along with all necessary cooking equipment. Stepped out of the apartment and right into the centre of Camberley - very convenient. Wifi was good.

10/10 Excellent

Paul

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort

8/10 Good

kelvin

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort

8/10 Good

kelvin

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Clean and convenient
Nice, clean and well equipped apartment, conveniently located for a good choice of restuarants and cinema.

8/10 Good

Phil, France

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Bright, functional, modern appartment
My wife and I rented a self-catering apartment here for the weekend, as we were going to a birthday party nearby. There were no staff on-site, but the entry and "check-in" procedure was well-explained via email. I phoned customer services once to ask for an extension to our check-out time (which was granted), and talked to a friendly and efficient member of staff. We were impressed by the size, standard, and brightness of the apartment. The bed was large and comfortable. If you're a light sleeper, then the background traffic noise might be a problem. Also, we never worked out how to turn on the central heating; my fault - I could have phoned and asked!

4/10 Poor

Colin

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
nice rooms but Car parking nightmare
Nice room , but a real nightmare for parking - I ended up with an £80 parking ticket from UKPC who manage the car parks at the rear, I have stayed regularly over past 6 years and in this time the apartments have changed parking procedures / policy - its in the small print now that you have to pay £5 for parking and display a voucher or you get a ticket . The hotel so far have been completely unhelpful in resolving the issue for me with UKPC. You do not need that sort of hassle,.

10/10 Excellent

MR R MORDEN

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Modern and contemporary
Really nice modern apartment we didn't want to leave, would never stay in a hotel again. Reception answer the phone within 4 rings every time, really great stay can't wait to go back.

10/10 Excellent

Paul

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort

6/10 Okay

Keith

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Great apartment, but lots of traffic noise
The apartment is comfortable, spacious and very well equipped, I had no problem cooking full meals both nights of my stay. Nice touch leaving a welcome pack with teabags,milk,OJ, toiletries etc. My only issue was the location as the bedroom (at least from apartment 7) looks out on a very busy road and traffic noise starts from 5am. I had to get earplugs for the second night as my first night's sleep was so bad.

10/10 Excellent

Verified traveller

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Easy process for check in/out, clean, plenty of room with home comforts.