Ratings based on 196 Verified Reviews

They paid and stayed. We double-checked.
3.9 out of 5
67% of guests recommend
4.1 Room cleanliness
4.0 Service & staff
3.9 Room comfort
3.9 Hotel condition
Expedia Verified Reviews
They paid and stayed. We double-checked.
2out of 5
by A verified traveller

very disappointing

Posted 17-Jun-2016
Staff - surly, not welcoming at all, very little information about the place and its facilities on checking. Original room - 300 metres walk away in the lodge with no parking available, replacement room; TV didn't work, 1 set of towels and very dark lighting. Considering it was such a lovely looking place, my experience overall was very disappointing!
2out of 5
by A verified traveller

Disappointing - a hotel with untapped potential

Posted 12-Jun-2016
Pros: The staff, the location and the grounds.
Cons: The rooms and marketing - I felt "hoodwinked" by the pretty pictures shown to me and stunning bedrooms only to be placed in an ugly, tatty building.
Location: Good for M25 and reasonable for Gatwick
We were attracted to the hotel by the stunning photo shown on Expedia during a promotion. We booked the hotel for just one night before a romantic getaway to Prague. We got a terrific deal and as a result we weren't expecting a suite or an upgrade but were still very disappointed when, rather than having a room in the main hotel (a gorgeous old building with immense character), that we had been led to believe we would have stayed in (judging by the photos), we were instead placed in an ante-building that was reminiscent of a 70's pre-fab school classroom. It was old, with tatty carpet and so worn down looking. The room itself was very small but thankfully nicer than the exterior may have indicated. A sparse but clean and efficient bathroom and good ac made for a nice night's sleep. The service was excellent as were the evening snacks we had. The grounds are stunning and the hotel is beautifully situated. There were rabbits (and a fox!) in the grounds and the sunset was lovely. That said, the hotel was vaguely reminiscent of Fawlty Towers - very few staff (though all lovely), and the hotel itself was all rather odd and unhinged. I understand it is a great conference venue and a popular place for weddings but we were told by a staff member it doesn't really focus on the overnight guest. It is a shame because the potential for the hotel is immense.
3out of 5
by Alex from Edinburgh

Nice hotel shame we were in the lodge 5mins away

Posted 26-May-2016 on Hotels
The hotel itself was nice and the room was spacious enough and clean. It is definitley more geared towards conferences as at breakfast we felt surrounded by business people arriving or having breakfast before their conferences. We also felt disappointed that we were placed in the lodge at the end of the drive way, this is a 5min walk away from the main building and did make us feel like second rate guests. They should make it clear when you book which part of their building you will be in as it isn't nice having to walk up the drive with cars going past you (the same business colleagues turning up) and also if it is raining as it was when we stayed. It suited us ok as we were only there for one night but would have been very disappointing if we had been there for any longer.
3out of 5
by Colin

Poor menu selection.

Posted 23-May-2016 on Hotels
stayed here as working in the area for couple of weeks. Hotel it self was fine, room was adequate. Evening menu was very disappointing if staying for more than 2 nights ( not much of a selection). decided to alter booking to stay elsewhere.
3out of 5
by A verified traveller

Not too bad, could do better

Posted 18-May-2016 on Hotels
Fairly mixed review, some staff really helpful others not at all. Price of soft drinks was more expensive than alcohol! My room was on the second floor and ridiculously hot even with the windows left open all day. Limited selection of food in the restaurant and bar for the price.
5out of 5
by A verified traveller

A lovely place to stay

Posted 10-May-2016
Very clean hotel, comfortable bed and room overall. Beautiful gardens and property. Nice staff. Good breakfast.
5out of 5
by Svenja from Crawley

Posted 08-May-2016 on Hotels
We had a great stay! Nothing negative.
5out of 5
by A verified traveller

Pleasant setting. Lovely hotel.

Posted 04-May-2016 on Hotels
Stayed for a wedding nearby.Location of hotel was excellent. Beautiful grounds. Within walking distance of local pub where we ate and listened to live jazz.Staff were really helpful. Bed was a little small but comfortable. Water and biscuits would have been nice added extras in room but tea and coffee were provided.
1out of 5
by SC

Avoid - Bad service and room cancelled on arrival!

Posted 29-Apr-2016 on Hotels
I was extremely disappointment that due to an "computing error" which has happened before they said, my room was taken/cancelled and I had nowhere to stay at the hotel I chose. It was compound by the fact that I had drove over 7 hours that day and was looking forward to relaxing in the hotel’s leisure facilities. The alternative hotel albeit comfortable and pleasant had only a pool onsite which was out of order and not to the standard of the hotel I paid for and chose. After a long day the last thing I wanted to hear was there was no room and my drive was in vain. This was made worse by the fact no one had called me to explain the situation and I could have been sent to an alternate hotel along my route rather than heading to your hotel as they had my phone number. It was made even worse by the fact that while I was waiting at reception for the alternative hotel to be confirmed, another guest came in later than me and checked in fine! Other guests taking priority wasn’t great and made my custom seem worthless. I had never stayed at this particular De Vere before and certainly would not again. I was offered a free night stay due to all the issues I incurred and then when emailing was told I would have a discount on my next stay. Very very poor customer service.
4out of 5
by A verified traveller

Piped music problem.

Posted 17-Apr-2016
Cons: Dreadful piped music everywhere, even in the quiet lounges. Couldn't get away from it.
Piped music problem. Expedia seems reluctant to publish this.