Comfort Room (Queen) | In-room safe, desk, laptop workspace, blackout curtains

Reviews of Hotel Palacio

3.5 out of 5
Hotel Palacio
Heerenstraat 9, Paramaribo

Reviews

8.6

Excellent

Rating 10 - Excellent. 66 out of 126 reviews" "
Rating 8 - Good. 40 out of 126 reviews" "
Rating 6 - Okay. 12 out of 126 reviews" "
Rating 4 - Poor. 4 out of 126 reviews" "
Rating 2 - Terrible. 4 out of 126 reviews" "

9.0/10

Cleanliness

9.2/10

Staff & service

8.8/10

Amenities

8.4/10

Property conditions & facilities

8.6/10

Eco-friendliness

Reviews

2/10 Terrible

Bonnie

Disliked: Property conditions & facilities
Must walk up 2 flights of stairs to get to the lobby and another 1 - 3 flights to the room. No lift or help with luggage. No glasses in the room, no hot water in the shower in one of the rooms and none at all in the other room. Stained sheets, lumpy pillows. Loud vehicles racing in the street, loud music all night, hotel says it is sound proofed but that is not correct. The single pane glass did nothing to limit the noise. Scary neighborhood: men walking around all hours, hollering, screaming at themselves and each other.

10/10 Excellent

Cady

Liked: Staff & service, property conditions & facilities
Stayed 1 night in Jan 2024

10/10 Excellent

Elizabeth

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Stayed 5 nights in Dec 2023

4/10 Poor

pau

Stayed 2 nights in Jan 2024

10/10 Excellent

David

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 1 night in Dec 2023

10/10 Excellent

David

Stayed 1 night in Dec 2023

10/10 Excellent

Oprah

Travelled with family
Liked: Cleanliness, staff & service, property conditions & facilities
Great staff: they were helpful and accommodating. Hotel does not have a lot of aminities, but is in a great location - walking distance to a lot of places. I would recommend this place and definitely stay here again.
Stayed 7 nights in Oct 2023

10/10 Excellent

Furkan

Travelled with group
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Wonderful Service , Super Location
The Palacio is located in the heart of the UNESCO listed inner city of Paramaribo. We picked the hotel due to reviews and location, which were indeed good. But we were especially impressed with the service . Rochelle, Ariella and Barbara went above the call. In addition to Swift and efficient email replies on matters like transfers, they additionally helps us organise a surprise birthday for one of our group. It would not have been possible without them, and I’m sure it’s not in their job description. Our itinerary meant we checked in and checked out of the hotel multiple times, and they let us store our luggage securely which was a great help to avoid having to carry everything to everywhere we went in Suriname . Highly recommend the palacio.
Stayed 2 nights in Oct 2023

2/10 Terrible

Travis

Stayed 4 nights in Oct 2023

10/10 Excellent

Stephon

Business traveller
Liked: Cleanliness, staff & service, property conditions & facilities
Relaxing and chill area. Great and very helpful staff! I would definitely return!
Stayed 1 night in Jul 2023
Response from Rochelle on 13 Jul 2023
Thank You, and hope to welcome you again.

6/10 Okay

Galton

Travelled with partner
Felt especially unsafe when the sun went down. place is in a very lonely area with quite a few vagrants on the streets out side. There is a scotia bank a few buildings away, the stairs/entrance foyer seem to serve as an inn or sleeping place for the homeless.
Stayed 2 nights in May 2023
Response from mr. Avinash on 5 Jun 2023
Dear valued guest,Thank you for taking the time to share your feedback. We apologize for any discomfort you experienced during your stay. We would like to assure you that guest safety is our utmost priority.While our hotel is located in a vibrant and historic area of the city, we understand that the presence of vagrants can create a sense of unease. We are actively working with local authorities and implementing additional security measures to address this concern and ensure the safety of our guests whilst walking in the city. We appreciate your feedback regarding the nearby bank and the entrance foyer, and we have taken steps to address these issues with our neighbor bank to maintain a secure environment for all our visitors.We do encourage guests to reach out to our front desk staff at any time for assistance or if they have any concerns. Your comfort and peace of mind are important to us, and we are committed to providing a safe and enjoyable experience for every guest.Thank you for choosing Palacio Hotel, and we hope to have the opportunity to welcome you back in the future.Best regards

10/10 Excellent

Alexander

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Quiet and helpful
We stayed on two separate occasions. Good central location within walking distance of the river and restaurants, spacious rooms with air-con, good wifi. The hotel was very helpful in arranging a taxi transfer to the border with French Guiana (note the border is open week-day mornings only) and to Georgetown Suriname (note border is closed on Good Friday). Earlier than 14-30 check-in was not possible either time.
Stayed 1 night in Apr 2023
Response from Rochelle on 2 May 2023
Hello mr Alexander, thank you for your stay, again! Early check-in's are only possible if they are cleaned and available. That is not always the case, unfortunately. Hopefully it will, next time you visit us!

8/10 Good

Marlon

Disliked: Property conditions & facilities, room comfort
The first night we were placed in a roon that had a filty piece of sponge about 2 i ches thick over an old filty box spring. It was the worst experience after a nine-hour flight. We i formed the front desk and there was nothing that could be done that night. However the next day we were transferred to a different room which made things better. No courtesy coffee or water for guests. You have to pay for everyrhing, a little odd though. The ladies at the frontdesk are very helpfull,
Stayed 3 nights in Mar 2023
Response from Avinash on 2 May 2023
Dear mr Marlon, thank you for your review. The room you booked had a firm mattress, which other guest just love over our other plush mattress. That is the reason we offered you our room with a softer mattress. From experience I may share with you, that neither mattress (firm nor plush) is loved by all guests, it is a personal preference. And regarding paying for everything, this is the case in every hotel (of commercial establishment) you will go for any service. Yes, even bottled water is payed for. The difference with our hotel is that we do not calculated the "free" or "courtesy" drinks in your room bill, for drinks you did not even drink. We keep those "hidden" costs away from your room bill, unless you specifically ask for something, which will then be billed to your room. PS the coffee in your room is "free", daily 1 cup per person.

10/10 Excellent

James

Travelled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Excellent hotel in Paramaribo! Rooms are spacious, clean, comfortable, and modern. The place has a lot of charm as well. Rooftop terrace was under construction, but looked like it would provide an amazing view and great place to gather and relax with a drink. The hotel staff are warm and friendly - very helpful with suggestions and they really make you feel welcome. They booked transportation for our group from the airport to the hotel and were excellent in communicating regarding the transfer. Breakfast was delicious - I recommend the omelette Surinamese style! Overall a wonderful stay!
Stayed 2 nights in Feb 2023

10/10 Excellent

Gabri Christa

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Excellent, and with the kindest best service
I initially booked only 4 nights and intended to find something else. I however stayed for all the nights I was in Suriname (eleven) and even paid for the two nights I went to the interior, just to keep my room. The hotel is conveniently located, my room was spacious and had ample light. The shower was warm and the bed slept excellent. There are some small upgrades and up keeps I would recommend, BUT I would still give this a 10 for the best and kindest service, especially from Rochelle, who runs a great space and makes you feel at home and cared for. They also offered pick up service from the airport and had that conveniently added to my bill. I was nervous if it would all would work but the communication prior to arrival was 100% and I was greeted by a pleasant lady cab driver at 1.30 am! Throughout my stay the staff helped with additional cab service, and they were always ready to help. I only had breakfast a few times, and can say that the Surinamese Omelet they make (you have to ask for it) is the best I ever had. This hotel is especially great if you are in Suriname for business, family or are traveling a lot to the interior and have this as a base. I would definitely stay here again and I highly recommend this hotel. Another bonus, walkable to touristy area and next to a bank where you can get some cash, not easy to do still in Suriname. Note for travelers who are disabled this is not the hotel, there are no elevators or ramps unfortunately.
Stayed 5 nights in Jan 2023

8/10 Good

Christy

Stayed 3 nights in Feb 2023

10/10 Excellent

Frank

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
friendly staff and management
Stayed 7 nights in Jan 2023

4/10 Poor

SURENDRA

Stayed 5 nights in Jan 2023

10/10 Excellent

John

10/10 Excellent

Cristina

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
The place is nice and great service 😊
Response from Rochelle on 31 Dec 2022
Thank you ms Cristina! It was a pleasure hosting you.

10/10 Excellent

Colleen, West des Moines

Business traveller
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
The staff were so friendly and helpful. They arranged airport transfers and helped with local restaurants and directions. Breakfast was good and the room was clean and comfortable. We had a great stay!!
Response from Rochelle on 31 Dec 2022
Dear ms Colleen, thank you for your nice words. We enjoyed having you.

8/10 Good

Wojciech

Stayed 3 nights in Dec 2022

10/10 Excellent

Ray

Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Well maintained pleasing to the eye, heritage building.
Stayed 3 nights in Oct 2022

10/10 Excellent

IRAYDA, Guatemala

Business traveller
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Habitaciones amplias y en centro histórico edificio restaurado hotel boutique bien desayuno y staff muy amistoso. El mejor precio por calidad de hospedaje
Stayed 5 nights in Sep 2022

10/10 Excellent

Frédéric

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Great accommodations not far from the downtown. Clean, calm area, good breakfast and staff always welcoming and give advices. I recommend that hotel.
Stayed 2 nights in Aug 2022

10/10 Excellent

Gregory D

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Great hotel in the heart of the old town
I stayed at the Palacio for four nights in July 2022, during a short visit to Paramaribo for tourism. Even before arriving the hotel reached out to me to ask if I needed any assistance with taxi arrangements, tours, etc. I requested a taxi pickup at the airport through the hotel, and they made the arrangements. The hotel staff were fantastic: hotel owner Arinash was an incredible resource for information on Paramaribo and Suriname, and on a day in which gas pumps in town were closed and taxis were unavailable he even took me in his personal car to the meeting point for a tour I had joined. The hotel room was comfortable and quiet, and contained all the amenities I needed. Wifi was good, even in the room. The breakfast was a bit sparse (I would suggest larger servings of fruit, in particular) but perfectly adequate. The location of the hotel is unbeatable: it is right in the heart of the historical district, and only a short walk away from a number of good restaurants. I would strongly suggest the Palacio as a place to stay for anyone looking to stay in town close to tourist sites.
Stayed 4 nights in Jul 2022
Response from Avinash on 3 Aug 2022
Dear mr Gregory, we also try to accommodate our guest the best way possible. It feels great to welcome a stranger and then say farewell or goodbye to a new found friend. Hopefully you will be back soon to taste our expanded breakfast! After COVID we did start out slowly, but we are getting back on track! Thank you again for your stay with us. We hope to welcome you again. Warm greetings from our team.

10/10 Excellent

Marie Serge

Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Wow! Where do I begin? Rochelle, she was instrumental to everything we experienced in Paramaribo. She went above and beyond in every aspect of our stay at this hotel. I know it may sound cliche, but we enjoyed everything. The hotel was cozy, clean, quiet and walking distance to everywhere. My guy proposed to me, and Rochelle was there to capture our special moment. The only time Rochelle couldn't help us was against mother nature with the mosquitoes. :-) Rochelle will always have a special place in our heart.
Stayed 4 nights in Apr 2022
Response from Ms Rochelle on 4 Jun 2022
Dear ms Marie, thank you so much for sharing your special moment with us (also thanks to your now fiancee). We enjoyed your company and we wish you all the best and lots of love. Hope to get a wedding photo :))

10/10 Excellent

Willem

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Excellent service
Excellent service
Stayed 5 nights in Mar 2022
Response from Avinash on 1 Apr 2022
Dear mr Willem, thank you for your review. We enjoyed your company as well and we hope you left Suriname with a good impression! Till we meet again.

10/10 Excellent

Eustacia

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Awesome budget friendly hotel
I was looking for a budget hotel because tours are expensive in this region and I had to make up for it to fit somewhere else. I skimped on price they were like $60 a night and some luxurious but not on service and comfort based on their reviews. They were so helpful from I booked on Hotels.com. When I was having issues with my visa and almost didn’t make it they kept in contact and ready to change my booking if need be. When my flight finally got in at 1am they checked me in quickly. They were very responsive via emails and what’s app, helpful in arranging transportation to and from the airport, suggestions and info on tours, places to eat and ordering my food when I got in last night. They stored my luggage while I went to French Guiana and had it in my new room when I got back. I think they are just happy to have tourists again. I literally almost had the whole hotel to myself. They are also located in one of those cute historic Dutch buildings and in the heart of the city so just a block to the major square, Mcdonalds, Burger King, Digicel etc. Oh and I wanted to steal one of these hotel robe sets, like seriously.
Stayed 3 nights in Feb 2022
Response from Rochelle on 28 Feb 2022
Dear Ms. Eustacia, Thank you for your kind words and for giving us a high five for all that we do. Our brand has always focused on proper and clear communication with our guests. It is truly nice to know that our efforts are paying off. Good to know: you were not the only guest in house, but we are in general a very quiet hotel and most guests go out by day and return later. We try to keep the serenity in the main spaces, as it is a major selection criteria for our guests. And thank you for not stealing the robe .. i have the same urge when i see them :) Hope to welcome you again in the near future.

8/10 Good

Yann

Travelled with group
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Clean friendly
Stayed 4 nights in Dec 2021
Response from Avinash on 5 Jan 2022
Dear mr Yann, Thank you so much for your stay. It was a pleasure to have you as our guest. Looking forward seeing you again. Be safe

10/10 Excellent

Verified traveller

Stayed 6 nights in May 2021

8/10 Good

ALDEN

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Paramaribo stay
Very nice hotel in central area . Close to historic downtown. Very helpful staff, and excellent breakfast.
Stayed 2 nights in Mar 2020

10/10 Excellent

ALDEN

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Paramaribo stay
Very nice hotel in the downtown area, convenient to the historic area. Spacious room and bathroom.
Stayed 1 night in Mar 2020

8/10 Good

Verified traveller

Stayed 3 nights in Jan 2020

10/10 Excellent

Verified traveller

Travelled with family
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Excellent choice for the Old Town
Lovely hotel, superbly located in the heart of the UNESCO World Heritage Old town, great room, perfect bedding, efficient AC, good breakfast and very helpful front desk staff! Would certainly stay again!
Stayed 3 nights in Dec 2019

6/10 Okay

M

Business traveller
Disliked: Staff & service, amenities, property conditions & facilities
Very disappointed, no security, no elevator, no assistance with luggage. No assistance with taxi, no dining after breakfast
Stayed 1 night in Nov 2019

6/10 Okay

Expedia

Business traveller
Liked: Cleanliness, staff & service, property conditions & facilities
Lovely hotel in downtown in a peaceful area
Hotel Palacio is well located place in Paramaribo. It is nice to go out and see these beautiful wooden building. Hotel very clean, nice breakfast, the staff very friendly and helpful. Internet, was really slow, hard for instance to keep on an online call.
Stayed 4 nights in Nov 2019

8/10 Good

Verified traveller

Stayed 2 nights in May 2019
Response from Avinash on 16 May 2019
Thank you for your review!

8/10 Good

Eureka

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 1 night in May 2019
Response from Team Hotel Palacio on 14 May 2019
Dear Eureka, thank you for the rating!

10/10 Excellent

Verified traveller

Stayed 3 nights in Apr 2019
Response from Team Hotel Palacio on 5 Apr 2019
Dear sir/madam, thank you for the awesome score :-) We are happy you enjoyed your stay.

2/10 Terrible

Verified traveller

Stayed 1 night in Mar 2019
Response from Team Hotel Palacio on 30 Apr 2019
Dear sir, we are sorry that your stay was not to your satisfaction. As we explained a few times during your stay: In the confirmation email you received from Orbitz, it was clearly mentioned which amount was already collected by Orbitz and which amount had yet to be paid in the hotel. With reference to the service from us as hotel, we were not aware that you missed anything. We would therefore very much appreciate hearing from you again. Because we love to learn and improve!

10/10 Excellent

Verified traveller

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
This is the best hotel experience I've had after staying at hundreds of hotels on 5 continents. Their staff is truly amazing--caring people who genuinely care about their guests and do everything they can to make your stay fabulous. It shows in the details--fluffy towels that put the Westin to shame, kind touches to help guests find their way, wonderful conversation for solo travelers. I could go on an on. They truly helped me understand Suriname, things to enjoy here and just made me feel super welcome. The property is impeccably clean, the AC and wifi very strong. European and Asian tourists will be shocked at how large and spacious the rooms are. They are even large by American standards. Smokers will feel at home on the front patio too. The property is in the middle of the historic district with plenty to do and many restaurants and other things within a quick walk nearby. The bank next door has a automatic teller machine that dispenses local currency and works with foreign ATM cards. I highly recommend this place, and do not say it lightly that this is truly the best hotel experience I've had in 50+ countries.
Stayed 3 nights in Mar 2019
Response from Team Hotel Palacio on 18 Mar 2019
Dear Mr Thomas, thank you so much for the wonderful words! It was our pleasure to serve you. Looking forward to see you again someday!

10/10 Excellent

Verified traveller

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Suriname Stay
The staff here are fantastic. They were all very friendly and helpful. I had a nice room with a Kingsize bed and a view of the street. The wifi is excellent. It's in a fairly convenient location but it's about a 7 or 8 minute walk to the bars and restaurants around the water front. This wasn't a problem for us though. And taxis are very cheap.
Stayed 2 nights in Mar 2019
Response from Team Hotel Palacio on 12 Mar 2019
Dear guest, thank you for the lovely words, we are very happy you enjoyed the stay!

8/10 Good

Verified traveller

Travelled with group
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
The location and quietness the cleanliness and friendliness of the staff
Stayed 6 nights in Feb 2019
Response from Team Hotel Palacio on 7 Mar 2019
Dear sir/madam, Thank you for the review, we are happy you enjoyed the stay!

10/10 Excellent

Verified traveller

Liked: Staff & service, amenities, property conditions & facilities
It was our first visit to Suriname. We were met by Hasan, professional and out going at 4 AM after a 67 minutes drive on the bumpy road from PMB airport. Speed bumps about every 700 hundred feet in many sections on the straight 30 miles road from the airport, that was different. We did not want to stay in one of the large expensive Hotels we chose a residential section of the city. The central location was very important to us. Hasan mentioned that there is a Safe. I thought O good, because I was pickpocketed in Lima years ago. I Googled Hotel Safes, You should too it will surprise you. No problems with anything at Hotel Palacio everyone I talked to was hardworking, friendly and helpful.The included Breakfast was good. I called the Hotel with Skype before our trip and talked to Schinanka, not sure of the spelling,sorry, Schinanka you were very helpful by correcting the confusing Shuttle arrangement.The Hotel was probably remodeled, the tile stairway and lobby are beautiful. Thank you all!
Stayed 5 nights in Feb 2019
Response from Team Hotel Palacio on 26 Feb 2019
Dear guest, Thank you so much for the extensive feedback. And no worries about the spelling ;-) It has been our pleasure to be at your service! Special regards from Hassan and Shinanka. We all look forward to welcome you again in the future.

8/10 Good

Verified traveller

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
It was our first visit to Suriname and Hotel Palacio We were met by Hasan,professional and out going at 4 AM after a 67 minutes drive on the bumpy road from PMB airport. Speed bumps most of the way on the straight 30 miles road from PMB, that was different. We did not want to stay in one of the large expensive Hotels we wanted a residential section.The central location was very important to us. Hasan mentioned that there is a Safe. I thought o great, because I was pickpocketed in Lima years ago. I Googled Hotel Safes, You should too it will surprise you. No problems with anything at Hotel Palacio everyone I talked to was friendly and helpful.The included Breakfast was good, I called the Hotel with Skype before our trip and talked to Schiaka, not sure of the spelling,sorry, Shianka your were very helpful by correcting the confusing Shuttle arrangement.The Hotel was probably remodeled, especially the tile stairway, classy! Overall No complaints,Thank you all.
Stayed 5 nights in Feb 2019
Response from Team Hotel Palacio on 1 Apr 2019
Dear guest, Thank you so much for the extensive feedback. And no worries about the spelling ;-) It has been our pleasure to be at your service! Special regards from Hassan and Shinanka. We all look forward to welcome you again in the future.

8/10 Good

Ron, Merritt Island, FL

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Hotel within walking distance of most of the sites in town as well as shopping and restaurants. Staff was very helpful during my short stay. No elevator and even lobby one story above street level.
Stayed 3 nights in Jan 2019
Response from Team Hotel Palacio on 22 Jan 2019
Dear Mr Ron, Thank you for staying with us and for your wonderful review!

10/10 Excellent

Verified traveller

Travelled with group
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Great location right in the center of town and hotel staff was very accommodating with early check-in and helping us sort out our itineraries each day. Highly recommend this property for anyone looking to spend a few nights in Paramaribo.
Stayed 1 night in Jan 2019
Response from Mr. A. Radjkoemar on 8 Jan 2019
Dear guest, We are grateful for your feedback. We recognize that at the core a business is about people. With that in mind we are always on the lookout for staff that is passionate about what they do. We will be sure to share your review with our team. Looking forward to your next visit

10/10 Excellent

Verified traveller

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Excellent little hotel. It is clean and the staff even tho sometimes a bit slow, they are extremely attentive. They accommodated our vegan and vegetarian requests and even took breakfast to our room a couple of times. Very recommended little nice and clean hotel!
Stayed 2 nights in Nov 2018
Response from Team Hotel Palacio on 4 Dec 2018
Dear guest, Thank you for the awesome review, we are very happy that you enjoyed your stay with us!

10/10 Excellent

Verified traveller

Travelled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
What i like abt the property is the location. Minutes walk to the Casinos, food and more food. Also the shopping was very close. most important the staff were great. thanks to Rochelle. Melissa, Onika & Shinanka. lovely place to stay.
Stayed 6 nights in Nov 2018
Response from Mr Radjkoemar on 29 Nov 2018
Dear Sir/mada, Thank you so much for your effort to leave us a review. Hope to welcome you again